Would give zero stars if possible. Awful customer service! Technician came to my home to fix my ice…read moremaker. Not only did he not fix my ice maker, but he broke the water dispenser. Neither the technician nor the company care to address this issue. Zero stars. Avoid at all costs!

From the owner: Mr. Appliance is North America's leading home and commercial appliance repair franchise system…read more Whether you are in need of minimal maintenance or more significant repairs, you can count on our highly trained technicians to get the job done quickly and effectively. We offer quality services that you can trust, which is why our parts and labor are guaranteed for one full year.We are here to provide you with skilled, affordable services that occur on your schedule. We are here when you need us! Not only do we charge by the job instead of by the hour, we provide an accurate quote before we begin any work. We will also never attempt to diagnose your appliance problem over the phone; that is because we want our quote to be based in the facts and what you need instead of on our speculation. Every one of our technicians is courteous and will show up in uniform. We also will provide you with an upfront pricing before any work begins so there are no surprises on your final bill.

Repair Whirlpool Dryer. Very patient analyzing the problem…read more So I had him look at my refrigerator.

Express Appliance Care has excellent customer service. I had been having continuous issues with a…read morefew of my washer and dryer units in one of my multi-unit buildings. He came promptly and gave me suggestions on other issues that I didn't know I was dealing with. Not only did he fix the issues, but he left the units in better working condition than they were when I first received them. He also fixed one of my ovens in another building for my tenant within 24 hours right before Thanksgiving. I would absolutely use them again. Highly recommended!

No response to phone calls or emails. I don't think they are still in business. Worst experience…read moreever given I had an immediate heating emergency.

I've purchased stoves, washers and dryers, and refrigerators from them in the past, and I have…read morenever had any problems when they broke down. I purchased a washer dryer combo from them, they told me it was new. It broke down six months after purchase. I went into the store to ask for repair, and the owner, who said that his name was Hadi tod me that he would repair it for free since I called the manufacturer who made the machine and they started asking me questions about where did I purchase it from and the location of the store. Now, he's keeps giving mr times that he would have a repairman come by that is after the store closes. I'm started to think that I will need to contact the newpapers, and the investigator on the news networks io assist me in making sure that I get this unit serviced.

Professional fast service at a lower cost im extremely pleased with my service took no time at all…read moreI would use this services again I recommend to family and friends.

Mike is the best! Very knowledgeable and a great person. I live all the way in Cary, IL 65 miles…read moreaway from him and he came all the way out and installed a new Thermodor Double Oven that he provided at a great price and he hauled the old one away. Both ovens weighed close to 300 lb. Make Mike your first and last call! :)

This person is a completely reckless driver, with no regard on the road and was a complete jerk…read morewhen reported. Reported the license number to police, and hopes his service to people is much better than how he puts their lives in danger on the road. Refused to give up his insurance card after he side swipe my car on Saturday Dec 2, 2017 while I was attending a loved ones funeral service. Very rude will tell you that he got someone he knows to fix your car instead of giving you the info that you need. Totally a Jerk

Excellent service. He was able to come the same day and replace a bearing on my ancient Maytag…read moreDryer. Before he closed it up, he vacuumed every corner to get all the stray lint out too.

Originally came out and quickly replaced my wager water pump, but the next day the washer started…read moremaking rubbing noises. We continuously called, text and emailed him about coming out to fix . We are not sure if he did something or if it's a new issue. He said he would come out but never did , and have now ghosted us .