This isn't the first time I've called Fit It. So when my dishwasher stopped working I called them…read moreagain. The power was completely out. Robert called me and said before I head out there could you confirm no power to the dishwasher. I said yes. He said could you go to the dishwasher and find the switch. He was clearly trying to save me from spending $ for something that would have just been a switch that got turned off. TBH, I had been staring at this switch behind my stove for the last couple of days and wondered if that was the answer, but was scared to mess with it being behind the stove. But sure enough it was the answer!! Thank you Robert for helping triage a very simple issue over the phone and saving me the $. This is why we call you guys all the time we need a hero!

The diagnosis which costs $85 is done over the phone. It wasn't even remotely correct. They require…read moreyour card to schedule an appointment. I've used them before in 2022 but they have really gone down hill since that time.

I spoke with Ray about setting up a service call for a refrigerator/freezer repair for not properly…read morecooling, he couldn't have been easier to talk to. The day of the appointment he called prior to coming, and as he troubleshot the situation he clearly explained every option and how things may have gotten that way. I was really impressed, and will definitely be using his business again and/or recommending for friends and family. A+

Hiring Ray was a waste of my time and money ($90 for inspection)! He came out to inspect my fridge…read moreand was not able to tell me what was wrong with it and kept guessing what the issue was. Told me he will reach out to manufacturer to get numbers for the parts (never did) and will order them. Second time he came to fix the fridge I found out he only ordered one part and not two as he was supposed to. He told me to contact the manufacturer asap to get number for the correct part so he could order it, mind you he doesn't have a professional place to get the parts and orders them on Amazon (told me parts from Amazon are not always reliable). I provided him with all the necessary info the next day and he confirmed he will order the part. After over a week of not hearing back I reached out to him to check on the status and got the following response "I do have the part I am so sorry I totally forgot I'll explain to you later...." I reached out to another service provided who was able to diagnose the issue within few minutes.

Edit: As you can tell by the business administrators absolutely unhinged response, the customer…read moreservice for Sanchez Appliance Repair is lacking any semblance of professionalism. Wild how for months there were only 2 reviews on this business, but after the business administrator was insanely rude and I let people on yelp know to be weary, suddenly there's 2 more 5 star reviews in just 8 hours (both of which are recently opened accounts)? Extremely dishonest business practices. Makes me wonder if any of the reviews are real. My mother doesn't have cancer, but thank you for proving you did not listen and have quadrupled down on poor customerservice because you were caught in a lie. You said one thing. Then you had 3 shifting excuses as to why you no longer had to honor what you said. But don't insult people and insinuate they'relooking for free services when that's not what's being said (see original text below). If you go with this business beware. I'm sure repairs are fine, but I don't know because I never got past the business administrator who is an expert at gaslighting in order to skirt responsibility. Original post: Told me it would be $50 for a service visit. They came, they were not able to fix it as they said they needed to order a part. I said no worries, and asked if the $50 would go towards repairs. They said yes. I followed up a month later and asked about repairs. They gave me a quote. I asked if the $50 would go towards the quote like they said it would. They said first--no, that I took too long to get back to them. I let them know we were never given a timeframe where we would lose the $50. They said "we never thought you'd take so long to get back" multiple times. Then they said no. The $50 is a service fee stated on yelp. Which is not what they said when they visited us. Then they said no and insinuated we were asking for them to do work for free and that other repairmen charge more. I said I wasn't asking for anything for free, and that other repairmen wrap their fee into the cost of the repair and that I was inquiring if they did the same. They just kept repeating all three talking points until they hung up on me. And then they tried to zelle me $50. Am not looking for free work. Am looking for an honest answer. If you don't roll the $50 into the cost of repairs then don't tell people you do. And if you have a time limit to hearing back from someone then tell people that. Don't be dishonest. Edit: The absolute lack of accountability is present in the business' response. They didn't respond to anything that I said and continued to repeat the same talking points. If you have a time limit on when people get back to you for repairs before their $50 is forfeit then you need to communicate that. Don't tell people one thing then decide because it's been too long for you that you won't honor what you said. Especially if that "too long" was never communicated to begin with. They also need to be honest as I have, on multiple occasions, let them know I am expecting nothing for free, so to continually insinuate I'm looking to get free work out of them when I have told them that I am just looking for a straight answer is bizarre and belies a lack of professionalism. It's also wild work to insinuate I am "taking it out on you" because I told you that people need communication in order to know if they're under a deadline. It feels like you're expecting people to read your mind.

I highly recommend establishment; they are very reliable and Punctual. They genuinely value their…read morecustomers and offer reasonable Pricing . Repairs are completed promptly. The Staff are courteous, respectful,and easy to communicate with.

Would give zero stars if possible. Awful customer service! Technician came to my home to fix my ice…read moremaker. Not only did he not fix my ice maker, but he broke the water dispenser. Neither the technician nor the company care to address this issue. Zero stars. Avoid at all costs!

From the owner: Mr. Appliance is North America's leading home and commercial appliance repair franchise system…read more Whether you are in need of minimal maintenance or more significant repairs, you can count on our highly trained technicians to get the job done quickly and effectively. We offer quality services that you can trust, which is why our parts and labor are guaranteed for one full year.We are here to provide you with skilled, affordable services that occur on your schedule. We are here when you need us! Not only do we charge by the job instead of by the hour, we provide an accurate quote before we begin any work. We will also never attempt to diagnose your appliance problem over the phone; that is because we want our quote to be based in the facts and what you need instead of on our speculation. Every one of our technicians is courteous and will show up in uniform. We also will provide you with an upfront pricing before any work begins so there are no surprises on your final bill.

I called A+ in to diagnose a washing machine that leaked on drain cycle - They arrive right on…read moretime and found the problem VERY quickly - GREAT SERVICE. Will use them again!

Anvar arrived , asked me a couple questions, and said he could fix it now. Another company was…read morehere 3 days ago , first said it was one thing , then came back 2 days later with a part, said no its not that , be back in a couple days ! Anvar fixed it with no parts needed , and only took him 1 1/2 hours . I will DEFINITELY call him for all my future needs . An excellent company. !

Repair Whirlpool Dryer. Very patient analyzing the problem…read more So I had him look at my refrigerator.

Express Appliance Care has excellent customer service. I had been having continuous issues with a…read morefew of my washer and dryer units in one of my multi-unit buildings. He came promptly and gave me suggestions on other issues that I didn't know I was dealing with. Not only did he fix the issues, but he left the units in better working condition than they were when I first received them. He also fixed one of my ovens in another building for my tenant within 24 hours right before Thanksgiving. I would absolutely use them again. Highly recommended!

BUYER BEAWARE""""Steve O picked up a washer, dryer and stove. Gave one price and then did not want…read moreto pay. He said that the stove did not work and did I want him to return it. I went to the store and my stove was for sale. This is a scam they pick up the appliances and say one is not working so they don't have to pay you. Are times that hard that you have to scam. Everyone that works there is playing games. He pretends he is working for the owner when he is the owner. That's a scam in itself.

The first 60 days after purchase were a nightmare. I reported a loud noise, and "Steve O" assured…read moreme he would send someone to check it out. Despite constant calls, I was given the runaround. The young lady who answered the phone promised to take my information, but no one ever called me back. After 90 days, the refrigerator stopped working entirely. Now, I can't even get through when I call. "Steve O" told me to "keep calling and stay on top of it because he's busy." Well, I'm busy too--but I wasn't too busy to pay for this. Do NOT buy their junk. You can find better, working household appliances on Facebook Marketplace or any appliance store on Ashland.

I had a leaking washing machine and got a fast response and a window of time available for the…read moreinspection and quote. The price was reasonable for replacing an old gasket on a front load washer. I had a minor follow up on a tiny separate leak unrelated to the primary problem but they fixed it quickly and since no extra parts were needed he didn't charge extra beyond the original quote. I would use Fixcore again for my appliance repair needs in the future

They came out. N tired to charge me 280. For a 23 dollar part. That would take 15 minutes to…read moreinstall. 80 dollar house call to walk in door. Total rip off. Very disappointed. And he kept trying to negotiate the price from 280 to 240....we said no thank you

The service people were great very courteous and polite and knowledgeable about everything I highly…read morerecommend their services

My Magic Chef oven stopped heating. Rich promply arrived to save the day when diagnosed & replaced…read morea failed inginter in no time. I will have Chicago Appliance Service all my appliance from now on.