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    Mikhail Prokopets, DDS

    5.0 (1 review)
    Open 9:00 am - 4:00 pm

    Services - Mikhail Prokopets, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    10 years ago

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    Anderson Dental - Greta-Practice Manager

    Anderson Dental

    3.7(17 reviews)
    8.6 mi

    At Anderson dental all of my oral needs had been taken care of. What make my visit the best was the…read moreemployees kindness the environment felt safe and secure doctor Anderson is now going to be my primary dentist

    First let me say my first impression wasn't good, I walk in and Lynn ask my name and I told her…read morewhat it was and she said why are you hear. She and another person at the front was having a gossip or talking about someone else in your office and was to busy to help me at the moment. I told her that I was her to see about the possibility of a Sleep Apnea mouth piece that I had see on a past card sent out by the office. So she said her fill out all the this and bring it back to me. Let me tell you there is a couch in the waiting room that is gray velvet and dirty with dirty pillows, looks like something you would see in a old Las Vegas hotel, not to mention its about 6 inches off the floor, I might as well set on the floor as most older people like me certainly can't get out of that couch. And then its 115 degrees outside and they have a fake electric fireplace going, like we need to feel warmer. This is not what I would expect of a Dentist office lobby to look like. As im filling out the forms the front staff was still arguing about some staff member there which was very unprofessional. I filled out the papers with my name and etc and returned it to Lynn and she said take a seat. She was more interested in getting her Uber eats delivery than helping patients it seemed. I told her I have the sleep study that my Dr has aleady done and she said to email it to here so she could show it to Lori the Dentist. I sat there for about a half hour and finally a nurse came and got me and said I need to take a picture, which i thought it was just an exray like most dentist do, but come to find out after all said in done it was a CT scan, I was directed back to a room and set in a chair and Lori and some other girl dressed in a black dress came in to see me and they explained the apparatus and she said I was a canidate and she said do you have your sleep study and I told here Lynn had it emailed to the office. I have had a CPAP machine for several months and was seeing about getting something that was easier to use and the post card that was sent in the mail said Some insurances and all medicare plans should cover the entire fee. And I highlight All Medicare Plans. Totally a false statement or a ploy to get money from interested patients seeking the mouth piece. So after she explained it she said I'll call with in the week, and went to leave and I was told I had to pay $275.00 for the CT scan. I was shocked as why I wasn't told about this before hand! So reluctantly I paid for it and went home. I was told the CT scan wasn't covered by my insurance. (False) I think Lynn was to lazy to check my insurance and was more interested in eating her lunch. So after a week I hadn't heard from Lori so I another Dr appointment in the same plaza on Friday the 4th, after that appointment I walked over to Andersen Dentist and there was Lynn setting at the desk, can i get your name, I told her and I said I wasn't here for an appointment that I was here to find out why I hadn't heard from Lori like she had promised and she snapped back at me and said your insurance doesn't cover the mouth piece. I said I want a print out of the statement of the CT scan that she charged me $275 and I said i had called my Insurance Co and they said it was covered 100% and that they see another invoice that Anderson Dental had sent in for another $120 and it was paid for and I had no other resposibilties for that service. I asked Lynn or Melinda why wasn't I told about this $275 cost of this unnecessary procedure, and she said you signed the Truman Document , don't even know what that is but I said could you show a copy, she got pretty snippy with me and I said I would like to see it! She said I can email it to you. I think HEPPA laws prohibit sent that kind of information through email. She said I cant find it right now and I said I'll wait for your. Lynn printed off the statement for the service with the codes on them and gave them to me and I sat and watched her look for the Truman Form that she called it. She then printed a from and then filled it out saying "verbal presetation-patient consented/complete wehre it clearly says Patient signature, date and staff. She said you agreed to the CT scan and I said I did not know anything about this, I said you couldn't even remember my name when I walked in how do you remember me saying I conseted to the CT scan. I said your Lying and you just printed this from and wrote that message on the bottom. I asked to speak to someone and she said Lori was at the other office and she will call me, I said she hasn't called to tell me about the results of the insurance how do you know she will call me. I guess this a scam that Dentist office use to get extra monies, totally unethical way of doing business. That front recepiontist needs and attitude adjustment and a lesson on how to do she job. I'm going to send this to the American Dental Association, also as this is a total misleading advertising and scam to many people .

    Photos
    Anderson Dental - Damaris-Dental Assistant

    Damaris-Dental Assistant

    Anderson Dental - Krystal-Registered Dental Hygienist

    Krystal-Registered Dental Hygienist

    Anderson Dental - Nicole-Dental Assistant

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    Nicole-Dental Assistant

    Mikhail Prokopets, DDS - generaldentistry - Updated September 2026

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