I am blown away by how good the service was here! Corporate should reach out to Sarah S and try to clone her.

I went to the dealership for a fuel pump recall and an oil change. While I was there, the service advisor suggested a brake inspection, even though I was just explaining that I already knew I needed new brakes. I agreed, assuming it was part of the standard multi-point inspection that usually comes with an oil change. No one told me there would be an extra charge. When I went to pay, I found out they charged me $55 for the brake inspection without ever clearly disclosing that beforehand. My bill was much higher than expected because of added fees that were never properly discussed. It felt completely dishonest. I asked to speak to the manager, and they refused to do anything to fix the situation. No accountability and no effort to make it right. This isn't the first time I've had issues here. On a previous visit, they left the oil cap off after an oil change. I drove my car for two days not knowing and lost a significant amount of oil. That could have seriously damaged my engine. Poor communication, hidden fees, and careless service. I won't be coming back. read more

Mile High Honda service department continues to provide fast and efficient service for your vehicle. I had to bring my car in for a computer update. They got me in quickly and delivered my car back to me sooner than promised. They also provide text updates while you are there so you know exactly what is going on with your car. Thanks MHH read more

The auto repair shop at Mile High Honda is superb. The service advisors a courteous and knowledgeable. The technicians are honest. They do not perform services that are unnecessary. They leave the car at least as clean as it before the service. They offer a complimentary car wash Their prices are in keeping with other dealerships, but I know I'm getting. OE parts installed by factory trained technicians. The icing on the cake: if I need to get to work or elsewhere, you can get a free loaner car until the service is complete. Expensive, yes, but well worth the price. read more

Hands down the best car-buying experience I've ever had. Every stereotype you might expect from a dealership just didn't apply here. The team was incredibly accommodating, knowledgeable, and, most importantly, not pushy at all. Izzy, my sales rep, was calm, kind, and patient. He took us on an extended test drive and genuinely cared about helping me find the right vehicle. Brian in finance walked me through all the terms clearly and even saved all the paperwork to a flash drive--super convenient and modern (and now my glovebox isn't overflowing with papers!). Thomas, who I believe was the sales manager, made sure I felt comfortable throughout the whole process, he even worked with the bank to get me a better rate on financing. And after Izzy filled up the tank and handed me the keys and just before I drove off the lot, David--either the GM or the owner--came out to personally thank me and wish me well! I left with a great car, a great deal, and a really good feeling about the whole experience. Couldn't recommend this place more highly. read more

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They add extra and unnecessary charges. I emailed to speak to the manager and let my service technician know and they never called back. Won't be going there again. read more

Absolutely HORRIBLE Customer Service!!! I don't recommend anybody take their car to them. They refused to honor my extended warranty that I purchased from Holman Honda for $3200. All they had to do was call the insurance company where the warranty was through and they would have taken care of it. I took my car in because of a damaged rear mirror. They found some leaks and said I should get it fixed right now. They told me because the work on it already started it was too late to use the warranty. They said I would have to put in a claim which takes around 60-90 days to get resolved. A quick 5 minute call would have taken care of it according to the insurance company who I called after I left. I went back the next day and asked if they could reverse the charge and go through the insurance company and they were reluctant to do it. The service representative Daut saw me standing there waiting to see him. He was talking to a lady so I waited where he could see me. After the lady was done another lady came through the door and he started helping her before me which I already had waited about 10 minutes. i said hi to another service person so while he was in the middle of helping the second person he asks me if I was waiting for him. He should have asked me before he started helping the second person who butt in front of me. He knew he helped me the day before and probably didn't want to deal with me. Horrible Customer Service read more

Took my mom's car here for an oil change and now I'm bombarded with calls, emails and texts nearly every day. Even after unsubscribing, they keep coming. Service was fine, staff friendly enough, but man do they want you to come back. read more

While they were friendly. I called two days prior to my appointment and was quoted approximately $100 less than what was charged. When I asked about the discrepancy they said they would "look in to it". Won't bring car here again as they can't honor pricing and quotes. Spoke specifically to Brendan Mortan. Disappointing. read more

Customer service sucks. Bryan is a prick. Slow and unresponsive. Made an appointment after 1st visit. They didn't have the parts ordered. Kept my vehicle all weekend. Didn't call to say it was ready. I'm switching to Toyota. Mile high Honda service sucks. read more

I called and spoke to a service advisor asking questions about cost for a compressor replacement. After they told me the price I asked if they could just remove the Freon for me to replace it myself and I bring the car back up to have the system recharged. The service advisor didn't seem to understand but when they finally did they told me they couldn't do that because they'd be holding their machine "hostage". I then called another dealership and explained it the same way and was told they COULD do that. Service advisors don't seem to know what they're talking about. Didn't bother going to ask anyone else to verify or anything. I'll be going to the other dealership from now on where they know what they're talking about and actually verify before telling customers something they clearly don't understand. read more

I've purchased 2 Honda CRV's at Mile High Honda. Their service work is amazing, but I have some problems with the way decisions are made. What I recommend for folks is that you WAIT until the full inspection before deciding what to get done for the day. Today I said yes to $600 worth of work and then found out my car needed an urgent $1000 more. By the time I found out about the urgent repairs, the other, less necessary items were under way. This seems a bit dubious and lacks transparency. read more

Avoid Mile High Honda for Service--You Deserve Better I brought my 2013 Honda Civic in for a transmission service. It took much longer than expected, but I tried to be patient. Afterward, they recommended over $2,000 in additional services--which I declined. Fast forward a few weeks (with very little driving), and my car suddenly started overheating. Thankfully, I was near another mechanic who diagnosed the issue: a thermostat stuck closed. According to them, Mile High Honda had only drained and refilled my coolant--they didn't actually inspect any internal parts, which should be standard during a complete radiator service. Because of their negligence, I had to spend another $500 to fix the issue. When I brought it to their attention, they offered a $75 refund--barely anything compared to the cost of the repair. We suggested that a fair compromise would be refunding half of the service amount ($280), but instead of working with us, they completely ghosted the conversation. All over an additional $60. This was an incredibly disappointing experience. Poor service, no accountability, and zero follow-through. If you value honest, reliable care for your vehicle--take it somewhere else. read more

Devon Bolton was an amazing help when i went in for my oil change last week, he answered my concerns and questions prior to the appt. great service with a smile , recommend A+++++++++++++ thanks, Adam C read more

Ask for him by name - Jacob Werries. Fantastic guy and a complete professional. I cannot remember having a better, more painless experience buying a car. We did not feel pressured, at all. And we walked out with the perfect car for us last week. Jacob listened to what our needs were. He was approachable and delightful to work with, and answered our every question. We've seen all sorts... we've purchased several vehicles over the years, on the East and West Coasts, and overseas. It's safe to say this was the best experience I've ever had at a dealership, Honda or otherwise. And it was because of Jacob. He was excellent at understanding our priorities. He laid out our options, and was upfront about how long the process would take. We came in looking for a new or used vehicle, and we stayed within budget. (Note to his boss- our purchase was at the top end of our search.) Jacob made sure that some special circumstances on our end did not delay the purchase, and was sensitive to our unique situation. Yep- and he was kind. Jacob patiently went through every knob and switch to make sure we understood their functions. And answered so many questions. Go see this guy. Jacob was a delight and I'd refer him to any of my family and friends. I can count on one hand how many reviews I've cared to write. Jacob deserves it. Mile High Honda's lucky to have him. read more

Needed an OEM part for my 2007 Honda CRV, and I needed it as early on a Monday morning as possible. Looked up 3 Honda dealerships and all 3 listed that their parts dep't. opened at 7am. Upon going down the list, I found that his was not the case. I ran my own business for 25yrs. and without fail, made sure that we were open BEFORE our listed hours, and made sure that we were consistent! Called the first two on my list and no answer...."leave a message and we'll get back to you" I don't do business like that. Called Mile Hig and Craig answered the phone at 7:05am, had the part I needed in stock and competitively priced. Picked it up 45 minutes later. Not only did Craig make the sale, but some other dealer did not. Now, when I need my next part, I will only call Mile High based on this one interaction. Never underestimate the importance of being there when you are supposed to be. Great Job, Craig. Bob L read more

Araya provided outstanding service. I was having a minor issue with the glove box on our Accord not being able to close or lock shut. I had an appointment but instead of making me wait she had a technician come to the front and do the minor repair immediately. Thanks for the quick turnaround and great customer service! read more

They were supposed to clean my headlights. They ended detailing the inside of the car. They threw away important paperwork of mine. They said there was a miscommunication between the office rep and the mechanics. I wanted to get going, but they assured me they could get the headlights cleaned in under 20 minutes. It took them 45 minutes. On a side note, they charge you much higher than what it costs to do the work. I would say there is not much transparency or fair pricing here. I would not recommend. read more

They knowingly sold me a car that was missing a lower engine splash guard and did not account for it in the price or tell me upfront. I found out about it when I took it in to be serviced and they wanted over $1000 to replace it. Also, the sales person promised to send someone out to fix a big rip in the upholstery and that never happened. I followed up several times and just gave up because that sales person simply stopped responding to me. read more

I rarely leave reviews unless a business truly deserves recognition--whether for exceptional service or to warn others of a terrible experience. Today, I feel compelled to share my experience with Mile High Honda because they genuinely deserve it. From the moment I stepped in, every interaction--whether with sales, service, or management--was outstanding. They treat you with respect, offer fair deals, and ensure that you feel valued, not just as a customer but as a person. What stood out to me the most is the incredible diversity within the dealership, creating a welcoming and inclusive atmosphere. Beyond the purchase, their support doesn't end. If you ever need anything after buying your car, they won't turn their back on you. Instead, they go above and beyond to help, ensuring you leave just as happy as the day you bought your vehicle. That level of care is something I truly appreciate. A special thank you to the incredible team members I had the pleasure of working with: Izzy Milton-Brewer Doug Williams Arnaud Kegbe Seung Lee Your outstanding service, professionalism, and kindness will keep me coming back. I wholeheartedly recommend Mile High Honda to my friends, family, and network. Looking forward to working with you again on my next Honda! Thank you again! read more

My family and I worked with Charles, amazing communication and attitude. I ended up going with a Honda, very pleased to say the least . Fairly easy process too! Fair pricing read more

The sale went fine but I had a lot of problems afterwards. When I came back to do my detail I waited for like 3 hours until finally it was done. When I turned on my car someone at the dealership purposely tuned on my radio at full volume as a joke and it almost damaged my speakers. The reason I know this was intentional was because the bass and treble was manually moved all the way up also. This was very unprofessional even if it was a joke. It could've damaged my ears also. I was working with Matt Sims that day and he was the one that returned the car to me. Hopefully he isn't the one that did that because he is one of your salesmen. Another issue I had was a small dent I found on the of my brand new car. The reason it was missed was because I did my walkthrough at night. But I immedicably contacted my salesman IRA about the issue the next day (they were closed on Sunday). When I told him the date I would be there I was told to contact him again to remind him of the scheduled date. This is odd because when I make any other appointment with a buisness, I'm not required to remind them I'm coming in. Usually, it's the other way around. I arrived at waited over 4 hours and find out the technician didn't do any work! I took a whole day off work and it was just wasted. I was working with Seung Lee that day and received no apology from him for the inconvenience. In fact, he wanted me to come back in the next week again. Eventually we came to an agreement that he or Ira would call me back to come pick up my car and return it the next day. Well, its been 10 days now and I still haven't head from him or IRA. I will not be doing business with this dealership again as I don't trust them anymore. With this and the radio volume joke how could I. Don't expect much effort on their part after your sale is done. read more

We had a great experience UNTIL we got home and discovered $2,000+ in HIDDEN upgrades on the contract (given to us on a thumb drive, so we never saw the final numbers in the dealership). My wife and I had a disheartening experience while leasing a Honda Civic at this dealership, as they engaged in FALSE ADVERTISING and DECEPTIVE practices. The salesperson, Alex, radiated warmth and professionalism as he introduced us to the vehicle, highlighting ADDITIONAL FEATURES such as tinted windows, a clear protective bra on the front, and dent-resistant panels on the doors. We naturally presumed these enhancements were part of the car's standard package that would be factored into the negotiated price. We agreed on the final price, but unbeknownst to us, that price DID NOT include the $2,000+ worth of upgrades. However, this was never communicated to us at the dealership. The finance manager, Ruben engaged us in amiable conversation. He presented documents for us to sign and initial, with the assurance that the full contract was contained on a thumb drive handed to us. It was only upon opening the contract on our computer at home that we uncovered that an additional $2,000+ in "upgrades" was added to the final price. This substantial price-hike was NEVER DISCLOSED during our time at the dealership. The salesperson, Alex, and the finance manager, Ruben, both created an atmosphere of friendliness, engaging us with small talk and inquiries about our personal lives. While this approach seemed personable, it ultimately served as a DISTRACTION from a critical detail--a HIDDEN COST of over $2,000 in "upgrades" that we thought were already included in the only price we saw on paper and agreed on.  BE CAREFUL AT THIS DEALERSHIP! THEY WILL CHEAT YOU! read more

I was fortunate to have Tyler Yuan as my salesperson. I was trading in a Honda Civic I purchased only 3 months ago - a time when I should not have been making any decisions. Tyler was so gracious about my situation and went out of his way, over and over, to make sure I got the best deal possible on a new CR-V Hybrid. Even after purchase, he was still available helping me with some details. His relaxed, never pushy, personable way of relating made purchasing a vehicle from Mile High Honda a very positive experience - oh yeah, and I got a great car! read more

I worked with Jacob Werries at this location for about a month going back and forth via text. New cars are limited ever since Covid slowed down manufacturing and production, but Jacob was willing to deal with my daily texts inquiring about the status of the new 2022 Civic Sport Touring's arrival at Mile High Honda. To be frank, I had built such a trusting relationship over the span of a month, with Jacob, that I'm sincerely considering the purchase of another new vehicle just to have my morning texts over a cup of coffee. Jacob is basically the type of person you want on speed dial while he keeps watch over whatever process is to be carried out--he's clearly a stand-up guy and goes above and beyond to ensure you achieve your end goal. If I were to purchase another vehicle from this location I would feel comfortable knowing that Jacob was handling the transaction from beginning to end. 10/10 would recommend this business if you're in the market for a new Honda. read more

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Meh. Mediocre experience with an extremely unprofessional sales team. They wasted our time playing, "Let me talk to my manager." After 30 minutes of their shady tactics, we left and went to Lexus of Greenwood Village and had a great experience. read more

Mile High Honda - Shady car salesman - Car Dealers Near Me - Denver, Colorado

Poor communication and they won't own up to it if they make mistakes. I have called to speak with a manager 3 times now and have been assured someone will call me back. Nothing. Then they have the nerve to send a marketing text asking for my business. Their service dept misthreaded a lug nut so when I got a flat, of course on that tire, I had to have my car towed in ($120) and then pay for them to replace the tire and fix the mistake that THEY made. I had to cough up $1200 and miss an entire day of work because they screwed up my lug nut. No one else has worked on my car and yet they won't even call me back!! Bad business. Don't go here. read more

I'm writing about the service department at Mile High. We've taken our cars there for a long time. Didn't ever have a problem. And in fairness, the car is ready for our road trip tomorrow. Two days ago we took the car in for a road-ready inspection for an upcoming trip. After telling the service advisor Sarah that we just want to make sure our 2015 Honda CRV was road ready. And to go ahead and do an oil change, even though it was a bit early. Well... it needed a new starter, alignment, brake pads, and an oil change. $1600 was the total bill. I didn't feel I could NOT do the recommended service when we're hitting the road in two days. When I checked out with another service person, we got to talking about how busy they were & the hours the service person had been working. I asked if they were paid hourly. They responded "we're on commission." That colored my whole experience with Mile High Honda. Not sure how I trust their expertise when the person advising me gets a cut. read more

Purchased a 2023 Ridgeline on June 20th 2024 with cash. Oscar my young salesperson was extremely helpful and respectful as well as knowledgeable about the Ridgeline. It now has been 7 weeks and still no paperwork to DMV. As of yesterday motor vehicle has not received any paperwork from Mile High Honda. Contacted dealership title clerk Nichole 5 days ago, she said she would follow up, and let me know but I have heard nothing. **UPDATE** It is now August 21st, 62 days or 9 weeks since I purchased my Ridgeline, and still no paperwork to motor vehicle. DMV states paperwork from dealer sales must be received into motor vehicle within 60 days of sale. This is really pissing me off. I emailed the GM Sean Farshchi yesterday voicing my displeasure with their customer service and demanded answers, no response. I really don't know what the dealer has to gain from delaying my registration. Since this was an all cash sale. Maybe for the dealer the float of 3-4k in (taxes and fees) that is owed to the state, held for 90 days can add nicely to the dealerships bottom line when 20-30 vehicles a month are involved. Only other reason is possibly the vehicle I purchased did not have a clear title, as this is against the law. read more

They have DOUBLED their prices! I cannot believe an oil change is $70 now when it used to be $30! What a joke with their bullshit coupon. This place cannot justify these charges. Inflation is killing their customers. read more

After confirming through True Car that they had the Honda CR-V at price we wanted, we went there and met up with Tyler. We had been shopping used cars, but True Car had a prenegotiated price on a new one that was only a little more. I explained what we wanted, what we would be happy to do without, and even showed Tyler the Sam's Club listing of the car I wanted to see and the price I wanted. Tyler even offered to show me a used car that would save us some money, and went off to find the car I was asking about. But instead, Tyler showed me a brand new car with everything on it, and 50% higher price (from $30k to $45k). Since we were already buckled in, I went along with it and test drove the car, but I was already disappointed that we were not driving the car I'd come to see. During the drive I explained that I wasn't happy with the car's attempts to steer for me. This is a safety feature, and the salesman didn't seem to have much information about it (LDW vs LKAS vs RDMS) -- it turns out in researching this now on my own that it's a very simple setting, easy to adjust. He didn't comment, nor knew anything about those safety features. This made us hesitant to buy the car. Things went downhill from there. We got back, I was satisfied with the car but really wanted to see something closer to the price I had asked about. He explained they don't honor web site prices, that those prices are determined by a third party before the car arrives, and that they add additional things to it that aren't on the listing. Things like window tinting and upgraded floor mats often added $thousands to the price. (those floor mats must be made of something special!) Thinking that there had been a miscommunication, I brought up another car listed by Mile High Honda on True Car. Tyler again explained that they will never sell a car for those prices. Clearly Tyler was not interested in my business, nor in any future referrals from me. The preowned certified car previously mentioned was not offered again. So we left, went to another Honda dealer (Planet Honda), and are now researching another new car with someone who is happy to honor prenegotiated prices. They will probably get our money, they're giving me exactly what I was looking for. Mile High Honda's listings are scams, it's bait-and-switch (don't fall for it, it's illegal -- https://www.findlaw.com/state/colorado-law/colorado-deceptive-trade-practices-laws.html). I'm not convinced that the car listed online even exists, it was just there to get me in there so that they could upsell me. This reflects badly on not only Tyler, but also True Car, Sam's Club (whitelabeling True Car as a member benefit), the dealer, and on Honda. The reason for buying on True Car is the price has already been negotiated for you. If they don't honor it, there's no value in the listing. Although this short term thinking may help them earn a quick sale here and there, it generates reviews like this one, which will drive away many more customers. True Car should stop accepting listings from Mile High Honda, as their listings do not match the True Car promise of prenegotiated, no-hassle car buying. Past purchases through True Car were truly prenegotiated and no-hassle so I have not yet lost faith in True Car. read more

Zero stars is more fitting for this place. I have had multiple bad experiences, but somehow I have still bought two vehicles from them. I recently purchased a new Honda in July. It is now the middle of January and I am still unable to get my vehicle registered due to one of their employees not sending my title to the lien-holder and then finally sending it via UPS to God knows where. All I received from the dealership was apologies and that they were working on it. They finally had a duplicate title issued but sent it to the wrong county so now here I sit, with yet another temporary tag which is only helping me accrue more fees at the DMV. Mile High Honda offered me no other assistance or anything for that matter with the continued inconvenience of having to deal with them. I WILL NEVER PURCHASE ANOTHER VEHICLE FROM THEM AGAIN and will likely never purchase a Honda again. read more

I made several calls to service department, but no one pick up the call. What I could hear was just music playing and get transferred to voice mail . I used to leave few messages but no one ever contacted me back. read more

BEWARE: dealership will LIE TO YOUR FACE to sell you a car. Purchased a new car in August 2024. The salesman and the manager both assured us we would receive a $500 credit upon installation of a home charger. We asked multiple times if we could use our own electrician and the answer was absolutely yes! So we did and 4 months later I am still chasing the money. They keep ignoring me/giving me the run around that they don't offer that anymore. They refuse to honor what they promised. GO SOMEWHERE ELSE THIS DEALERSHIP ARE SCAMMERS!!! read more

I brought my 2017 Ridgeline into Mile High Honda describing a specific issue of multiple error codes keeping truck in 'limp mode' and Service Dept gave me a big list of repairs totaling 6k. I have always used Mile High Honda for my vehicle purchases and repairs since high school. I trusted them so I approved all repairs and put myself in financial hardship to pay off the 6k. When the truck was returned to me the error codes and limp mode were not addressed but I was charged for many other things that were not the problem I described. Truck is now broken down and Service Manager Jesus Perez did not return ANY of my phone calls OR emails. I have a legal advisor overlooking my situation for fraud/scam. read more

QI have been coming here for years. I grabbed dinner before going to mile high honda. I left my dinner in the car. When I got someone had ate part of my food. I was disgusted. Part of it was in tact ,but they may have touched it. K spoke to sales manager, gee. As the service department was closed. The service , was satisfactory. But was not was smooth as it normally is. In terms of payment and ease of use of warranty. * i went later in the day , my rating is based on other experiences and I would recommend going earlier in the day read more

We found the hybrid that we wanted. called and verified it was there and the price and scheduled a test drive. Drove from WAY up north after a long work day to actually purchase the car. Salesperson wasn't there, car wasn't available, price wasn't what was quoted (Six Thousand more) and test drives aren't allowed on hybrid vehicles. This dealer is FUBAR. Good Luck. We purchased from another dealer who treated us right from the start and all the way through. read more

Asked them to find why it /leakingburns oil. They failed to slap on the computer and give me an awnswer. All the ignorant "mechanic" did was look at the block and say, " no oil here" and could t bother to use critical thinking skills to put the reader on it. It took them 7 days to get my car back to me after the ignition system wouldn't take the key. Geez. Maybe they didn't DX it and just said. Buy this part for $1700. is this who we are or are these guys lazy & ignorant. The GM is no g either. Fails to respond to customer complaints. He said "I'll find out and call you back" well 5 hrs later im calling. He didn't even tell the service manager what it was about. Talk about a weak leader who throws his staff under a bus. Javier is the only good thing about the place but he didn't stay on top of the car in the entire week. You have to keep calling to do their job of following up/through. Id go to the Sinclair gas station. Their mechanics don't play dumb and gets shit done fast. (It's across the street from target and Joann fabrics and next to o'rileys auto parts. read more

My best Buddy has never supported me and my yelp reviews. But for the first time in 7 years he is asking I wrote one to thank Brendan and Sarah and the team there for consistently giving killer service. He has been given awful service at Holman Honda in Centennial and Mile High was night and day better. He plans to get his next car from them read more

What an absolute disaster, that became even worse when I tried letting them "right" their "wrong". Bascially, I am covered under warranty. I had an issue with the monitor in my car flickering on/off. Made an appt, when I got their this service woman refused to acknowledge my warranty. She "said" that she called my old dealer and they told her I didn't have one. Funny when I left pissed off and called the dealer I bought from in another state a different day, there was no issue with stating that I indeed had a warranty. So, During my appt this service woman was trying to force me to pay money up front and "maybe" I'd owe it but "maybe not". I don't know what's happened with dealerships, who rake in a ton of money, that they are now even greedier that the have to make customers pay up front, but this is why you don't deserve business and I hope the smaller shops continue to grow and take market share from your a$$es! She keeps repeating to me... "I have to pay my tech, how am I gonna pay my tech" therefore it was me she wanted to "pay her tech" and the thing is, she wanted like $160 or something! Ok, techs don't make that per hour, otherwise I am changing professions!!! Also, he/she is NOT gonna "look" at my car for an hour either, so I'm paying $160 for what, 30, 20 minutes? Suck a fat one. She was going back to some guy, her boss, and coming back to me so evidently that guy wasn't doing crap to help the situation. Frustrated with her telling me to "pay her tech", I walked out. Down the road when I was less pissed I called my dealer about the warranty as I mentioned earlier and confirmed that. Then, I called the manager of this dealership to explain what happened. She seemed apologetic and that she'd get to the bottom of it all. NEVER CALLED ME BACK. So, that's how a terrible situation got worse. I'm new to Denver! You'll never get my business!! Well done. read more