Customer service very poor. They do not answer emails. Way too long lead time, replacement windows under warranty ordered in January and not fitted until May. Even then the order for fitting was subcontracted out to Redline who actually were excellent and I highly recommend them read more

I bought my house new with Milgard windows, 25 years ago. This year I had some windows cloud. I contacted Milgard and of course they stood behind the warranty. My windows were 30 feet up and they brought a team, who adhered to extremely safe methods of installation while exercising caution. They were considerate and neat. I pointed out two other windows that were giving me trouble, they said the balancers were not working. Yesterday they returned for the second time and took care of the two smaller windows. I will only buy from Milgard, as they have a terrific product, great design and stand behind the warranty with a qualified team that believes in customer service. With appreciation in Gig Harbor, SMorris read more

We've had our Milgard windows for almost 30 years, and they still look fantastic and have held up incredibly well. Recently, one of our windows developed some clouding between the panes, and I was pleasantly surprised to learn it was still covered under warranty. The technician who came out to replace the glass was outstanding. He arrived within 5 minutes of the beginning of the scheduled arrival window -- which is almost unheard of these days! He was friendly, professional, fast, and extremely thorough. The whole experience was smooth and stress-free. It's rare to find a company that stands behind their products decades later and also provides such excellent customer service. Very impressed with both the quality of the windows and the support team behind them. read more

Love Milgard warranty. We had our windows replaced yesterday under the warranty, and the claim process was simple and easy. The technician was friendly, professional and polite. Highly recommend. read more

Excellent response time after claim. Scheduled replacement about 4 weeks which was acceptable, Service person did a great job and even looked at screen problem with a window. He ordered a new screen to replace the existing one. Highly recommend Milgard windows and doors. read more

Sadly I need to edit my 5-Star review. We remodeled our home with 16 vinyl windows from Milgard. The half of the windows facing a southern exposure flex with temperature changes. All of those flex enough to separate the caulking, but the two narrowest windows flex enough to break the seal entirely and cause an opening to outdoors. My subsequent research reveals that this is a known problem, and Milgard identified it as such. But after much discussion, and despite Mikel's inspection described in my earlier rating, Milgard has claimed the problem with my windows is not covered by their lifetime warranty. During my last phone conversation with Milgard I was assured a service manager would call me. Thirteen weeks have now passed with no call. The Tech, Mikel, was very personable, and knowledgeable. He arrived right on time. He immediately identified the problem with our windows and showed us how they could be repaired. We are now waiting to see if Milgard will authorize the repairs, but so far, a 5-Star experience. read more

Avoid Milgard. We purchased 2 doors and 26 Milgard Tuscany windows about two years ago, and we have had ongoing quality and service issues ever since. Service technicians have been to my house around a dozen times for different problems. The first thing you should know is the customer service process is difficult. It typically takes a minimum of six weeks to get someone to your house. You have to contact the original window installer who did the job, because only they can submit the service request to Milgard, and then you wait. This system does not seem designed with any consideration to the customer. I also wonder what happens if your original local installer goes out of business or if you sell your home and the new homeowner needs service. There have also been basic service errors. A few times, Milgard sent the wrong replacement window or door. In one case, they mixed up the width and height of the door. It is their own door they were replacing, so I am not sure how that happens. You go back into the service queue and wait another six weeks. Once, a replacement window did not arrive at the local warehouse, but they still called me the day before to remind me to be home for installation. The quality issues have been extensive. All of our windows had white sealing tape oozing out from around the window frames in the heat. It is very hot in the greater Phoenix area, but windows should be tested for all weather extremes and should last for decades. It appears the tape was improperly applied at the factory and not caught by quality control. Twice, we have had different double-pane windows fog up and need replacement. The last time this happened, Milgard would not initially honor the warranty. They insisted the window was not fogged and said a photo was not sufficient. They wanted a video, and they wanted to send a service technician to inspect it. I asked for a customer support manger to review the issue but they did not budge. The technician eventually came to my house and said it was obviously fogged, and then I had to wait another six weeks for the replacement. I am not sure why my second fogged window was so much effort. Our casement crank windows have also had repeated issues where they would not close and lock properly. On some of the crank windows, it appears the inside frame was painted only after assembly, leaving unpainted gaps around the crank hardware. This is again something that reflects the build quality. One large picture window cracked on its own late night and had to be replaced. The replacement window then cracked during installation, so I had to wait again for another replacement. Milgard replaced my original untempered cracked glass with tempered glass, but the two types of glass are noticeably different colors. Now I have windows with mismatched glass for no good reason. Good support process would take this problem into account and discuss options. Temper windows are required by building codes in some specific situations, such as near doors, but that is not the case here. Important tip: if you open a second service call, Milgard's system will automatically close your first service call without notifying you. This has happened to me twice. You will only know this if you call them to check on your service call. Based on my experience, I cannot recommend Milgard windows. read more

We originally purchased Milgard windows for our entire house in 2005. In the last 21 years Milgard has promptly and very professionally replaced the 5 panes that have failed, no questions asked. I highly recommend this company. read more

I've had Milgard windows for over 40 years at two homes I've owned. The windows are reliable and of high quality. All windows will fail in one way or another over time. Because of that, Milgard's lifetime warranty is like gold. I have had several windows replaced over the years. Milgard never balks at the replacements, dutifully sending out skilled service personnel to efficiently do the job. In terms of cost, quality, reliability, and service, Milgard is my pick for the best window company out there. read more

We have purchased our house directly from a builder after being on a market for some time. All windows in the house were manufactured by Milgard. Have to replace about 1/3 of all windows due to seals started leaking after about five years. Developed another seal leak two years ago. This was done with Milgard honoring lifetime window warranty. This year we have found another two windows having a poor seal. Now Milgard will not even honor the warranty and claims since we are not the original owners they cannot replace the windows. They claim the builder is the original owner and as such the warranty has been voided. It is time to look for better qualify windows. read more

We've been in our home for almost 22 years and Milgard has always been very cooperative to replace windows under warranty. Technicians were knowledgeable and efficient and cleaned up after installing new windows! We give them a five star without hesitation!! read more

I bought Milgard Windows for my house years ago and the Master Bath glass cracked. ( possibly because of hot showers and cold outside air.) I called and made a claim and they replaced the glass. My other Bathroom now has the same issue. Both of the glass panels have popped/ cracked and the shower in that bathroom has NEVER been used. This is 4 out of 4 panels of glass have failed. I filed a claim for service and they claim that they are not cover against glass issues and refuse to repair the issue. When I bought these windows I was told that they had a Milgard lifetime warranty. I understand they would not be covered if I damaged them but this is a manufacturer flaw as all of my bathroom panels have failed. I asked Milgard if I could purchase new glass panels and I would install them and the response was NO and that they only do warranty work. They claim that when I bought my windows that they were not covered. I thought this company was better than that. I have recommended this company to four other people that bought Milgard windows because of me. read more

Milgard Windows & Doors - Cracked Milgard Window glass. - Windows Installation Near Me - Temecula, California

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Arrived within the scheduled time. Installed the replacement windows very quickly. Could have cleaned up the excess material a little better. read more

Our original house came with Milgard windows and doors. (I am not a fan of the glass French doors with the 3 point lock but that is a convo for another day.) We liked the quality of the doors on the original home so staying consistent was a no brainer. Same windows had some significant upgrades which was nice but it is also obvious that the quality of the windows have gone down a little bit. We had a bit of trouble with two of the new windows. Our experience with afterservice was totally lacking. 1st visit(12/09/26): 3 week schedule out which is fine. Tech comes out measures the window and says that it is a two man job for my bigger than average windows AND we need a new window. We thought they would schedule it on their end... but no... 2nd visit (2/04/26): Took me a few phone calls of trying to get on the schedule to have someone come out again because they seemed to have forgotten us. 8 weeks post 1st visit they came out to tell me OH they brought the a different window than what we actually have. Someone must have order or written down the wrong window. Tech even said "this happens a lot." 3rd visit: (03/09/26) Knowing they aren't proactive in after sales warranty services I made sure I called and followed up. So I guess a month was better than 2 months. Tech says ".. Hey so what is the problem? we have no notes of these windows at this address. " .... WHHHHHAT?!?!?!?!?!?! Told him the situation. Tech looks at it and says "you dont need a new window or a second guy.. just some adjustments. Let me do that for you." BAM and then done. .... 3 months of unable to open two windows... all fixed by one person who knew what they were doing. I am not sure what is going on or if they don't train their Techs enough. It says something when two other techs came out and wasn't able to fix the problem and said we needed a new window was the result. A new window that wasn't measured for or any data in the back end or any NOTES?! no NOTES?! you would think that ordering a new window would require notes... so what was I getting? the run around??! Something must be wrong to have issues happening not only ONCE but twice. Is it training? is it the software? WE will never know. But the bad taste has been left... and we will probably go elsewhere for future windows if servicing is this much of a hassle. Windows that last 10+ years will have to be serviced at some point. Living in San Diego you need those windows to work and not take 3 months for functionality to return. read more

Milgard is the only window company I would ever buy from! After several years some moisture got between my panes and they have fixed them all with no problems. I have and would recommend them to everyone. They are the only company that gives a lifetime warranty. read more

I had 4 Foggy windows, so I set up an appointment for replacing bad units. The warranty tech was great. He said one of the replacements was the wrong size however and he would order another to finish the job and I would hear back from scheduling by Friday. Well I never got that scheduling call so I need to start all over with the 6 week warranty request again. read more

We had new double pane windows installed 6 years ago and had 4 windows replaced due to failed double pane seal a couple of years ago, and another 5 windows replaced recently. The warranty service has been excellent, easy to file, and prompt response. The local firm doing the replacements did a great job and the windows again look pristine. It is not great that the windows failed after such a short period of time, exposed to the harsh sun exposure in Hawaii, but the warranty service is great. read more

I am providing this rating experience based on their repair service and not the quality of the product. Although my window cracked within two years, they did offer to replace. They initially took a month to make the repair appointment, and last minute cancelled the , appointment since the window was not ready. They told me it would take another 45 days and set the second appointment. I confirmed the new date. A couple of days prior, I did not hear from them to confirm. Left messages and emails trying to confirm the second appointment. No response. Terrible customer service. Worth buying from another brand. read more

I remember the first place I lived with my mom, dad, and brother. It was an old one room apartment. In the winter it was freezing and we bundled up like we were going outside. The old single pane windows let the cold in. We didn't use the heater much as that meant less money for food. Most of the year I'm more concerned about not being hot so I purchased windows with the highest rating for blocking out the sun. The government ratings call it SHGC or solar heat gain coefficient. My windows were rated to block out 80% of the sun's heat which is pretty good. It's only cold for 3-4 months out of the year and that's when a windows U-Factor is important. The ratings range from 0.14 to 1.20 with the lowest number being the most cold resistant. My low-E 4 living room door had a U-Factor of .23 which is very good. My low-E 3 hot/cold bedroom had a U-Factor of .29 which is ok. These are some observations over the years and windows. single pane windows - very poor insulator. Very cold or hot. double pane windows - an improvement over single pane windows but not alot. double pane windows with low-E glass - an improvement over double pane but still hot and cold double pane windows with vinyl frame and low-E 3 glass - a big improvement over double pane windows with low-E glass double pane windows with vinyl frame and low-E 4 glass - a big improvement over double pane windows with vinyl frame and low-E 3 glass Low-E 4 glass is the state of the art in window technology where all 4 sides of a double pane window are coated to prevent heat from getting in and out. The original low-E glass I bought in 2000 just had 1 surface of the double pane window coated. Milgard calls their windows 4th surface. It's almost winter now and I have by checking the temperature in all the rooms and adding foam insulation as needed. Here is a sample of my readings November 20 2024 6am: 42F Outside 58F hot\cold west facing bedroom next to low-E 3 window 69F Inside living room next to low-E 4 patio door with blinds open Having a cold room was not good as it cools down the rest of the townhouse. I was trying to figure out why that cold room was so cold and noticed the left pane of glass was much colder than the right pane of glass. On further inspection I noticed there was a tiny gap in the molding. I had Milgard fix the gap. I also asked the technician to check if the argon gas had leaked out but he said I voided the warranty by putting a film over the window. He also said the right pane of glass was protected by the window screen so that side is normally warmer. I told him the screen was full of holes and is a terrible insulator. He stood by his statement but I checked the other windows with screens and did not notice a temperature difference. There was a noticeable improvement after the repair. The room was 3 to 5 degrees warmer. The left pane of glass was still colder than the right pane. At sunset I started putting up 2 layers of foam insulation on the left pane and a single layer of foam insulation on the right pane of glass each sunset. The new temperature reading: 66F hot\cold west facing bedroom next to low-E 3 window with foam insulation I am now satisfied with the temperatures in the hot/cold room. I've been checking and at 6am the room is usually 3 degrees colder than the rest of the townhouse. In conclusion I am amazed at how low-E 4/4th surface patio doors keep out the cold. It looks like I'll be very comfortable without using the heater unless it gets down below 40F. Last year when it got into the 30's the living room was in the low 60's. Also the Milgard lifetime warranty is only good if you follow all the fine print. I hope my parents are proud of how I no longer rely on the utility company to stay warm or cool. read more

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Stay away from this company and their products. Every home I've purchased has had Milgard windows and they are the worst. Windows fog and the seals fail. Customer service isn't any better. As you can see from their reviews, shop elsewhere with a company that stands beyond their windows. read more

Milgard has always delivered for me. I'm the original homeowner and over 35 years have had several windows replaced at no cost. Their techs are professional and quick. I would not hesitate to recommend Milgard windows to anyone! read more

Milgard's warranty service is awesome. Second time they replaced panes with broken seals. The process is easy and the techs were prompt and courteous. After 15 years, all the windows are still looking good! Should we ever need to replace our windows, I'd select Milgard again! read more

Terrible experience with their customer service. Finished construction on our hose with over 50 new windows. right after decided to have our windows cleaned and quickly learned that close to half of the screens were not cut right. After contacting them directly they claimed they were out of warranty and they could not help us. It was then escalated, and they wanted us to fill out forms we already did, they lost the case number, and it literally feels like a circus over there. read more

Milgard Windows & Doors - Windows Installation Near Me - Temecula, California

these guys showed up on time and went to work replacing my door glass and fixing my window. very friendly and knowledgeable

I've had 2 of my windows glass crack unexpectedly (2 different occasions) but replaced without issues. It does take almost 6 wks for warranty glass replacement but once they arrive it's takes the technician about 15-20 mins. The warranty website is a hassle which I would recommend improving. Once you submit online Milguard will email you but seem to close out your original claim. Overall thankful that the windows have warranty or I would be paying often to fix cracked glass. I'm not sure why the glass is prone to cracking/ breaking maybe a manufacturer issue but either way Milguard replaces. Technicians are clean and respectful which is always great. read more

Waited a month and a half for these windows that were originally priced about 8k with tax. Paid over 5k after a big discount to replace every window in the house, but I'm beginning to think I paid too much. You could convince me these windows were not new, but used, the way they're nicked, scuffed, and scraped on every window; which is impressive because there are over 10 windows still in the packaging. It would be fine if I could wash these marks off with some soap and water but they're marked so deep you could see them from 10 ft away. I'm not sure what's going on with Milgard but the brand new windows that arrived looked worse than those in the showrooms that have gone through years of usage. If you're deciding on whether to purchase new windows from Milgard maybe reconsider unless you want used windows for the price of brand new. read more

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Their service department was very, very patient very professional very thorough. Very helpful. Very kind. Highly recommend this company. I bought my windows there many years ago and they have never let me down in 20 some years. read more

Milgard Windows & Doors - Windows Installation Near Me - Temecula, California

I am writing to express my frustration with Milgard's handling of a product defect issue that I have encountered. I purchased my home 8 years ago, and approximately two years later, I began experiencing significant issues with the resin in the windows, which has now failed in every window throughout my home. When I contacted Milgard to request a resolution, I was informed that, as I am not the original owner, I do not qualify for replacement, despite the fact that Milgard has acknowledged that the failure was due to a defect in their product. This response was due to a defect in their product. This response was not only disappointing but also unfair. Since then, I have spoken with my neighbor, the original homeowner and I advised them to file a claim with Milgard. After six months of waiting, Milgard agreed to replace every window in her home. Given that many homes in my community, over 100 in total in just this community are equipped with the same windows from Milgard, I feel it is important that other homeowners are made aware of this issue. I will be proactively reaching out to my neighbors, encouraging them to file their own claims with Milgard, as they too may be facing similar problems. It is my belief that Milgard should take responsibility for the failure of their product, and I urge the company to reconsider its stance on customer service and product accountability. No homeowner should have to deal with a defective product without recourse, especially when the company acknowledges the failure of its own materials. I am a single mother and a proud veteran, and this is my family's first home. Unfortunately, the situation we are currently facing has been extremely challenging. As a middle-class earner, I do not have the financial means to replace all of the windows in my home. This issue has been a significant source of stress for my children and me. I don't trust Milgard but I will do everything possible to get the word out to my neighborhood and I will assist them with taking the necessary steps to address this issue so that milgard do not get away with this and fulfill its obligations to affected customers. I will also be going to the internet and every social media that will hear my experience and post my story. read more

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We replaced about 30 windows and 3 French doors with Milgard products about 5-6 years ago. Everything is WAY lower quality than I would have expected. We purchased Milgard over other options because we thought they were high-end quality and company, but that has not been our experience. Even the service experience is very lacking - inconvenient to request and schedules months out. I would not buy Milgard again. read more

Updated 2024 Aug 12: Since I had not heard from your company regarding the appointment, I made a call to you earlier this morning. There was no one I could speak with - so I replied to your email. Please respond ASAP. Below is the email I received from Sarah at Milgard. The following shows the first 2 paragraphs you sent. 2024 Jul 31 at 3:43 PM: "I have processed your service request with the information provided and the soonest date available is 9/12/2024. If this service appointment works for your schedule, there is no need to reply. You will be contacted with a 2-hour time frame, 2 days prior to your appointment. (Please note: Our 2-hour time frames are computer generated and cannot be set by the customer service representative. We apologize for any inconvenience.)" read more

Milgard responded and fulfilled the replacement of a faulty door. It took a while but in the end am happy with the door, thank you Milgard read more

Milgard Windows & Doors - Windows Installation Near Me - Temecula, California

I've had my Milgard windows for many years. Some of the seals were blown, and some of the slides allowing them to move were not working quite right. When calling Milgard they confirmed the lifetime warranty on my windows and said they would come out and replace them. They came out twice, once with a picture window which they replaced; no problems, then they had to come out a second time to bring new windows they said were not made correctly when they came out the first time. The second set fit and were replaced, but the slide mechanisms for raising and lowering the windows don't work correctly on the two windows that were replaced. It took nearly 2 months to get someone out for the first call, then another 5 or 6 weeks to get service the second time. Way too long! Especially since the slides are not working properly. I'm in my 70's and believe its likely that I may not be alive if I have to wait till Milgard gets things correct. I did like the service technician (Jose). Warranty responsiveness was very poor. read more

OUTSTANDING! Thank you, Pablo for restoring my faith in Milgard. I did have a problem with the window and i did write a bad review due to no one would listen to me. However, we all have a bad day, and I will agree I was not happy and the team member I spoke with was having a bad day also. I love Milgard and their products and have used Milgard for over 30 years. Pablo came out and repaired the window in less than 20 minutes and after the rain this weekend the window did not leak!!!! Thank You so very much Pablo you were so knowledgeable and professional. I can't thank you enough. Carol W. read more

I have lived in my house for 40 years I had my sliding glass doors replaced with Milgard doors through design windows and doors now when it rains I get a puddle of water in my dining room I called Milgard they blame the installation I called the installer and they said it might be a manufactured problem and they would send someone to do a water test and they would get back to me waiting to see if it happens read more

My job is now complete (mostly). Milgard took over and finished the job. Took a total of five visits and 8 months and they still missed our sliding glass doors. I gave up, decided I'd had enough of Milgard. read more

Jake and Marco did a phenomenal job replacing our windows. We're happy with the results. Thank you!

Replaced windows that turned foggy and sliding door lock wouldn't tighten and became loose. Windows and lock replaced no cost

The service guys were amazing! They made everything work perfectly and were so quick....

Milgard sent out a tech, Marco, to repair a defect in the vinyl frame. It only took a few minutes with a heat gun, simple fix. He also explained the rattle in the window above the front door is due to the internal grid design between the double glass. So if you are installing a window above a door, avoid the internal grid design. We'll have to replace the glass grid with a plain design to get rid of the rattle. We are still waiting for our replacement dining room picture window which was missing the inner frame that held in the glass. Dealing with Milgard directly is definitely the way to go since Lowe's has pretty much washed their hands of us once the initial installation was completed. Milgard offers a great product & warranty. Avoid the middleman & deal directly with them. But be prepared orders take a long time these days. It's been seven months. read more

Milgard Windows & Doors - Large replacement window about the door that rattles when the door closes - Windows Installation Near Me - Temecula, California

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I had the glass panes replaced in two sliding windows yesterday. They had been installed twenty years ago and were replaced under warranty! The technician, Juan, was very professional and a pleasure to have in my home. Probably due to my age, I didn't like having to schedule an appointment without talking to someone "live." However, I had the numbers from the windows which matched Milgard's records and received an appointment in one contact. Finally, I received an email reminder two days before the appointment which included the tech's name and two-hour range when he would arrive. Wes read more