15 out of 10! Cloursé was so professional and amazing with helping set up my business to be secure! Not only was he proficient about his product and service, he was on time, did everything in a timely manner and even checked in with us to make sure everything was running smoothly! Grateful for Millenium Alarm Systems! read more

Eric was professional, communicative, and a pleasure to work with thorough the planning and installation process for our security system. He's a trustworthy partner in this and made everything clear and easily navigable. Really appreciate all he did and I recommend Eric highly!! read more

I recommend to do business with Eric. He is professional and knows what he is doing. His quotes are fair read more

Eric has always been amazing since the start over 6 years ago! No matter what the issue big or small I've been able to reach out to him and he has been able to help come up with a solution for whatever was going on. I highly recommend him for all your security needs, You won't be disappointed! read more

My experience with this company was excellent. Eric made my needs easy and did everything that was promised. The installation could not have been better. I highly recommend Eric and Millennium if you are looking for an alarm system and monitoring!!!! read more

I had a very negative experience with this company and their security products. Installer Chris seems reasonably competent (2 stars) but the cameras and the Ring doorbell he installed failed after a few months. When I contacted them to follow-up on the problem, their answer was that they no longer had a contract to service customers who used ADT. read more

Millennium Alarm Systems - After only a few months this Ring doorbell and video failed. A "Do Not Press" label was placed until a new doorbell could be installed. - Security Systems Near Me - Encino, California

ADT home alarm is just a piece of junk. Things are constantly going wrong. The control pads start beeping and you can't shut the beeping off. The one upstairs in our bedroom just wouldn't shut off, so I removed it from the wall and put in a drawer at the other end of the house so we could sleep. False alarms in the middle of the night. "Faults" on windows and doors. So we go and open and shut, open and shut, open and shut those windows or doors, and still the fault shows up. And sometimes that fixes the fault. But it's CONSTANT. Absolute JUNK. And the sensors keep falling off from windows and doors. I called to complain and Millennium told me, "Well, they're only secured by tape, so of course, sometimes they will fall off." Really? That's your answer? Junk, pure junk. We have not even set out alarm for over two months now. The upstairs one is still in the drawer at the other end of the house, and the downstairs pad also just keeps beeping, driving me crazy in my home office while I'm trying to do some work. It won't detach from the wall. Junk, junk, junk. read more

Beware a scam artists beware scam artist beware scam artist cancellation manager Terry beware do not sign up with them Rude customer service Beyond unprofessional I got something for them I will see them in court I never do business with them again Do not sign up with them do not sign up with them they are misleading their customers beware beware beware beware beware beware beware beware beware beware beware beware read more

Great to sell you a product. But you'll get ghosted if you try and cancel like I have. You can't call ADT since this is an ADT dealer (your account won't even come up in their system) read more

I switched to this company from ring after they came to my door multiple times, and it was the worst decision I have ever made. My doorbell has been non functioning since they hooked it up and it has been two weeks. The most important camera outside, the rep said it has "night vision" is completely black, some came and tagged on my trailer and it couldn't even be seen. The rep said I would love the quality, clearly it was a joke. I hope no one buys from this company. They treat their customers like crap. read more

Millennium Alarm Systems - Their idea of night vision - Security Systems Near Me - Encino, California

STAY AWAY ... These are scam artists to get you to sign up for a long term contract. The realtor of the seller sent their info over since the seller of our home had ADT installed while the house was vacant. I was supposed to get $200 rebate for the service and now the rep won't return any calls. Robert Tapia is the rep and he said that he was waiting on the office to cut the check and now he has completely ghosted us. Come to find we are under a 36 month term contract. read more

This company has been extremely unprofessional and it's quality service the worst of its kind. Neils, the Danish racist owner (based on comments he has made in the past) comes across as a total sales greaser, but the minute their system fails, he will delay the service call or make you pay for it. His system keeps on failing and sensors igniting all the time. When you are not home and cannot attest whether something is going on, you end up agreeing to have the police come over. Once the police comes over and sees that it was a false alarm, the police will send you an invoice for false alarm. Millenium will admit the sensor went off, but will not cover the bill. Worst decision ever...not only that, way more expensive that Ring or ADT. read more

Horrible...Horrible service. Don't hire this company. They will upsell you on everything and make promises they cant keep. So disappointed. Beware of the contract you sign. Read all the fine print. Hirren is not a man of his word. stay away!! read more

A rep came to my house and sold me a dream. Rep never said she worked with Millennium, she only said she worked with ADT which was misrepresentation. She RANDOMLY offered me a 100 dollar gift card as a part of the deal. Of course, I took it! Who wouldn't accept $100bucks? Sadly, the issuance was not automatic. I had to call my rep several times to get it issued. And when I finally got it, it wasn't a gift card, it was via Zelle which seemed shady! Well now I have to pay it back. The rep said that the package came with cameras. Now I'm finding out that the $100 was a rebate and the rebate was for people who couldn't afford to purchase the cameras at that time. I could of purchased the cameras - CASH! Like, was she implying that I'm poor? Is that why she did not give me that option? That is insulting!! On top of that, the technician that installed all the equipment left a huge hole in my wall and tape residue around all my doors. IMPORTANT AND BEWARE: Corporate ADT contract is suppose to be 24 months and Millennium forced me into a 36 month contract. They verbally tell you things and they re-nig on what they are saying. NEVER EVER AGAIN!! Update: A Supervisor called and "what seemed" to understand and acknowledged the reps error in stating that she was new and lacked training. Then he basically implied that I lacked common sense in understanding free vs. incentive which "INCENTIVE" was never stated at the time of sign up. The rep offered me $100 bucks without additional explanation therefore isn't that free? IJS! Then compared it to the time he purchased a car... how is that relevant? I felt insulted YET AGAIN, so I disconnect the phone. read more

If this company conducts business like they drive, do not sign up with them. Very dangerous and very rude moron on the 15 freeway. Selfish pig of a person cutting people off and tailgating everyone, driving the company van. Looks like it was rear ended recently. Bad news, these people are. read more

Eric and his team have been top notch. There was clear, concise, communication from initial project conception to installation, programming and training. There mission was to make sure that we had everything we needed to feel safe and secure and not just selling us the most-profitable products for them. They made themselves available for follow-ups immediately after Installation as well as making themselves available for any future issues. I highly recommend giving them an opportunity to earn your business. They certainly did ours. read more

I switched several years ago from a very popular alarm company because their customer service was terrible. Their focus seemed to be in getting new customers only. I have been extremely pleased with Millennium Alarm. Excellent technicians especially Chris, and great customer service . I highly recommend Millennium Alarm for your security and peace of mind. read more

DONT TRUST THEM. Poor customer service, bullying tactics to get you to sign an agreement. They will promise everything ADT can offer, even a six month moeny back guarantee, and not come through. Failure to fully install system as promised. When I called to voice my concerns about a lack of the full system I signed a contract for and I was told that would cost more money. When I told them I would like to cancel they threatened me and then hung up on me. Poor customer service and bad promises. You should be able to trust the company "protecting" your home...I do not. I wish I could give them zero stars. read more

Anthony came through and not only gave me a good deal, but provided a very neat and professional install. He's quick to respond with any and all questions about the system. I would recommend him to all my friends and family. read more

Plain and simple DO NOT do business with this company. Call ADT directly. Had I known this was an authorized dealer I would have never entered into any type of contract. Once things went sideways there was Zero service provided. read more

This is a late review a few months ago we decided to change security companies. My husband called ADT direct and was given a set price. We shopped a bit and found millennium. millennium is an authorized dealer for ADT. They told us their rates which were obviously better than if we would have chosen ADT direct. Millennium made a next day in home appointment for us. They assigned Kerrie as our sales rep. Kerrie arrived early than scheduled and was kind and patient enough to wait for us. She was very easy to work with it was a straight forward sale. No trying to up sell or get us to purchase additional items. She also included extra sensors for the windows at no charge. The gentleman came the following day to install the system and he too was very polite and professional. After the installation we had a contract issue and within minutes of leaving a message Kerrie responded. Overall it had been a good experience and would recommend them! Thanks again millennium for securing our home! read more

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Extremely happy with the service I received from everyone, from the moment I requested a quote to the moment everything was installed, everyone was so kind. I requested a quote on a Wednesday, received a response the same day and everything was installed by the following Tuesday - not to mention, we needed an evening installation and Ricardo managed to get all of the cameras installed in the dark in about an hour. I must have asked the same question/s almost 10 times and each time they were answered with kindness and good knowledge. I mostly dealt with Pedro and Ricardo, and both were amazing. Although, the gentleman who installed the alarm system was also very kind and knowledgeable, I did not deal with him too much. Thank you for going the extra mile with all of our needs. read more

I will not remove my review until i can confirm. I will send you the picture along with the contracts

My contact with this company is Henry. He made the entire process from estimate to installation very easy for me. We just bought a house and my mom wanted to install alarm and cameras all over the house. I searched around and based on the Yelp reviews, I decided to to go with this company. They got to our new house on time just as promised. It's been a month now and we are enjoying our alarm and camera system. They explained everything to us. And the guy answered all our questions. I will definitely contact him when I am ready to add more cameras. read more

The integrity of Clourse, at this business is the lowest of the low. While working for a company that delivers groceries, he decided to leave advertisements for this business in my GROCERIES. Instead of performing a simple job function he violated my groceries when he touched them leaving his business card. He trespassed on my property when he decided to ignore the no soliciting sign by leaving his business card in my groceries. Actions speak volumes and he has no shame. Scandalous and no morals when no one is watching. In addition, due to COVID-19, no one should be touching my groceries!!!!! Who knows what kind of bacteria he left with his garbage business paper and business card. How can anyone trust him when has no integrity!!!! He's the worst of the worst!!! Don't use this company!!!!! Anyone who has the audacity to violate your property does not deserve your business!!!!!!!!!!! read more

I just got hung up on by Terry the cancellation manager and customer service manager of millennium. CUSTOMER SERVICE MANAGER. I exchanged no raised voice or inappropriate language. Millennium refused to cancel my services unless I pay not only 75% of my last year but an additional 1 year. 1 year beyond ADT California terms. (24 months) Terry & Millennium told me I need to pay whatever amount is arbitrarily deemed the cost of the equipment. I was referred to section 15 which does not even use the word equipment or reference my need to pay for the equipment. My contract signed was for $1 for all equipment costs! Terry and Millennium claim equipment $800. An extra year of services beyond what I've agreed in the state is being charged. Millennium then told me I need to call my installer from a year ago and schedule him to come by to pick up their equipment! In order cancel i'm told ADT needs to be called then I need to call back millennium and cancel again and then call their technicians and arrange my schedule for him to come collect non working equipment. Do not work with this company. Millennium's leadership of the customers experience (Terry Stephanie & Brandy) feel the most effective way for the company to work with customers is to belittle, mislead and hang up on them. Apparently asking Millennium to abide by state law and contract obligations is unacceptable for the company. I am filing a complaint with BBB and the attorney general office today. read more

Millennium Alarm Systems - Security Systems Near Me - Encino, California

Second time using ADT system, but this new one is for my business. I call the office number and Tony help me to set up everything quickly. He help me schedule the installation asap. Jesse come to my store at second day of the morning, he's nice and helpful guy too. They give me the new and nice system keypad. They are the best security system company. Thank you Tony and Jesse again. read more

Millennium Alarm Systems - Nice and new system keypad - Security Systems Near Me - Encino, California

Ok, so I've lived in our home for over 34 years~ never had an alarm system and actually for many years kept our door unlocked.. I know, pretty crazy in these times. Then, one day, we had a break-in on our quiet street... I have been solicited many times by many people~ But on this day, I opened my door and met Kaiser Johnson, the Millennium Security Consultant~ Kind eyes, big smile and warm handshake. after spending time reviewing my concerns and needs, he helped me choose an affordable and user friendly system to use. I was very grateful and have to say, I have peace of mind. He has stopped by to check on me, to insure that all is well and is only a phone call away if I have any questions or concerns. This is what great Customer Care looks like! read more

As my husband and I pulled into the driveway of our new home we were approached by a sales rep with an ADT shirt on she lied to us and told us that she was an ADT rep. We had had ADT at our old home and were planning to renew it. Long story short she mislead us into signing a 13 month contract with millennium which we did not need cause we wanted to go directly through ADT. She also lied and said that she would give me $100 off due to an issue we had with our last ADT account. Shortly after that someone called from millinneum saying they were an ADT rep asking for us to send them a copy of the deed to our home to confirm we were really the owners. Bad experience period. Would not recommend. Just shady! Always confirm that you're going directly through ADT, don't get suckered or mislead by shady sales reps with fake ADT uniforms on! read more

Malinum and ADT are the biggest scam. I completely agree with the other 2 comments which explains the careless customer service that sends you in circles. You will be charged for broken/ useless sensors that were installed shorty after 90 days where it was given false alarms even before 90 days. It explains that the equipment used are defective. Don't waist your time and money. I would give them a 0 rating if i could! read more

I PROFESSIONALLY LOVE, LOVE, LOVE Jeffrey! He immediately called me, we set the day, time, he arrived EARLY...he didn't have to come... He could have sent another in his place, but he did. We built a rapport. He was kind, patient and simply clear to understand and follow. He does exactly as he commits and promises and he cares... He actually called me back when I accidentally called him at 11:30pm wondering if everything was okay? Who does that? He does! That's the kind of service I'd expect because that's my work ethic as well! Great old school minds think alike! Furthermore, he's a hustler he brought his team to farm my neighborhood while he was busy working with me~ AWESOME!!! May as well meet and greet while you're here! How else would he know the needs of others unless he asked? Anyways, I'd definitely refer you, keep on being you, real, down to earth, full of integrity and great positive work ethics- everyone should work with you! Hard work pays off! PS~ my kids and I sleep so well and at peace being protected by our alarm. It wasn't like that before...Thank You! Michelle- Specialty Chef at Nana's Tamales & Taco Catering! Temecula, Ca. read more

At first I was a bit hesitant about choosing one alarm company versus the other but then I had the pleasure of meeting Tiago over at millennium. Tiago was professional courteous and met every need I required, he took the extra time to make sure everything was installed as promised and they did a clean job! It's not every day I could say I have the pleasure of working with someone who truly knows there trade. I highly recommend them to my family and friends. Adam read more

Millennium Alarm Systems - Just a call away! - Security Systems Near Me - Encino, California

Danny is a rock star!!! I just ended the worst alarm service contract I have ever had with AT&T Digital Life. After two years of hating everything about them, I was finally free! I contacted Danny to come out and give me an estimate. He showed up the next day, at the exact time he said he would be here, not sometime between 8am and 6pm like everyone else tells you. His wealth of knowledge about residential security, his honest and direct approach in explaining what I should do and not do and why, was very refreshing to hear. He did not make me feel like I had to buy everything that ADT had to offer, just what he felt I needed to secure my family and home. The following day, Danny sent his installer Kyle over, who was also very punctual, knowledgeable and professional! Within an hour, my new ADT Pulse alarm system was up and running. He left me with a clear understanding of how the system works, as well as cleaned up when he was done. Danny then followed up and made sure I was happy with the service, which was just another confirmation that Danny is the best in the business. I would happily recommend him to anyone to secure their home or business. As an added note, I am also very Impressed with ADT Pulse system. With it's ease of use and its intuitiveness, I felt confident enough to teach my family how to use it, without fear of having the police show up for a false alarm :) Thanks Danny!!! read more

Incredibly efficient, friendly and competent service. Contacted Abraham around 11 to get a consultation. He arrives at noon and we have a chat about what he can offer. The packages all seem reasonably priced. We agree on a package. A technician, Gilbert, arrives around 1:30 the same day and gets to business. Installs a slew of sensors, motion detectors and cameras. Before leaving he thoroughly explains how the system works and answers the few questions we had. As I type this, it is 4:15pm. So, in 4 hours these guy get done what we've been fretting over for months. Had I known it would be this easy, we would have had it done long ago. Thanks for your hard work! read more

Pedro was a wonderful front person who let us know what we needed to update an old hard-wired system. Although he isn't ADT, his service and care were so much better than you'll get from calling ADT, being put on hold, hearing what "deals" are being offered in your area or not, etc. This is why you should bypass ADT and go right to Millennium Alarms Systems. Oscar, the technician, came out and set up a 2300 sq. foot house in less than two hours. He was outfitted in a mask, booties and gloves, and was very patient and helpful going through ins and outs of the system. He also left his card and said a few times that he'd be happy to help with any issues that may arise. Class act! While every situation is different, there were no up front charges, just a two-year monthly reasonable ADT contract. ADT quoted me a $700 up front fee!! Not this company. I highly recommend using Millennium Alarms System to get your alarm system installed and hooked into the ADT network. read more

Was thinking about an alarm system and my neighbor gave me Danny's name. Her mom had him put a system in her house and was very happy with his service and him so I called and I too am so glad I called him. He's a great guy and honest, didn't try up sell me for more than I need? Great fast service. Even wired a ring door bell for me and set it up. System was set up right away. I got an estimate before Danny's and it was so much higher. I highly recommend him, he's awesome. Wish I knew about him years ago. I sleep well at night now knowing I have a security system and it works the way it should. Monthly cost is lower than the other company too. Saving money is a big plus. Thanks Danny, you did everything you promised AND more. read more

This was by far the best experience with a security company I've had- ever!! And I've had many!!!! Danny was ON THE BALL. He had my cameras and devices installed within a couple days. Showed my team and I how to use it. The rate is totally competitive and the customer service is the absolute best!!!!! highly highly highly recommend read more

Danny went above and beyond for me when he took over my prior alarm service. He was accessible, friendly, knowledgeable and really helped find areas of my home that needed more coverage and was honest and I could tell he cared genuinely for my best interest. Not something you find often. I highly recommend him and will be referring all of my clients and friends to him... read more

Jefferey thank you so much for your help!!!! I met with Jeffery and he walked me through what was best best for my family, listening to my needs and creating a real recommendation instead of trying to sell me something. I travel a lot for work so it was important for me to make sure my family is protected and also allow me to see what they are doing from time to time! I've since recommended his services to all my family and recommend at least give him a call. Thank you again Jeffery!!!! read more

I am so excited with my new security system with Adt. It is easy to use. The gentleman that installed the system was patient and showed how to use the system. I had a camera installed and I love how now I can see what is going on around the house. The picture is very clear you get clear alerts on your phone if someone is in a area where they should not be. I want to thank Anthony for everything and making sure all of my safety concerns were addressed. read more