I've been going here over 10 years. This dealership is the reason my cars have driven well. All the…read morestaff is very friendly and knowledgeable and they go above and beyond to make things comfortable for their customers. I purchased my vehicle here as well and have been very happy with it.

We have bought 2 vehicles from Serra. We were extremely happy with our first salesman; he was…read moreexcellent. One major complaint is when Serra says they check everything in a vehicle, they do not. After purchasing (as is) we realized the back windshield wiper was broken and leaking inside the vehicle. We were more upset with ourselves for not checking it before we purchased but we overlooked. Otherwise it has been an excellent vehicle. We decided to return some years later and purchased another vehicle. Different salesman and ended up being a horrible experience. We purchased a 3rd party extended warranty which is a horrible waste of money. Within 1week of driving off the lot, the transmission went. The warranty process is a nightmare which also leaves you without a vehicle because this warranty work takes forever and they don't want to cover anything; for example, with the transmission, they would only allow one to come from a junkyard. After two transmissions later and being without a vehicle for an extended period of time, it was finally fixed with the warranty. So we purchased a vehicle that we needed and then were without a vehicle for over 2 months. A family member ended up loaning a vehicle so we could get kids to school. Never had this problem with an actual Ford warranty. The vehicle continues to have problems to date and the vehicle currently sits in a shop while we wait for the warranty paperwork; it has already been three weeks . The only way I would ever recommend purchasing here, is if you pay to have an inspection done at ford or elsewhere. If it passes inspection, we would only purchase a Ford warranty. They are clearly not going through their vehicles and we feel just doing fast sales. Vehicle looks great on the outside, but if you are not a mechanic, you don't know what's going on under the hood. I challenge you to do better. When people come to you to purchase a vehicle, they are doing more than just purchasing something, they are trusting you to help them get kids to school, get them to work, get someplace in an emergency, etc. Do your thorough inspections that you say you are doing. Our vehicle would have never passed a proper inspection. And the warranty you push is a waste of money. I know you have some good people working for you, do better and get your ratings up. Change how you do business. Care that you are selling a quality product. And if there's issues, price it accordingly and be honest. With our transmission, it was obvious from a mechanic standpoint to not purchase by looking at the fluid, but we would have never have known that and trusted you.

After an exhaustive search, I finally found the used pick up in my price range with good…read moreaccessories and features. The mileage was higher than I'd like but the F150 Lariat was too good to pass up. I spoke with Mike and set up an appointment for a certain time and day and Jessica emailed me that the truck would be ready for my review and test drive upon my arrival. Wednesday rolled around and we left Waterford for Washington knowing we'd have a 45 minutes drive to the dealership. I brought my girlfriend along anticipating that she would drive my vehicle home after we made the deal on the truck. I had emailed Mike at 8am that morning that I would see him around 11:30am. When we arrived, we were guided to a waiting area and met by Mike who offered us coffee or water and asked if I had checked my text messages. I hadn't as I was in the process of tying down things at home before we left. Mike casually mentioned that the truck was sold the evening before and that he texted me of that fact. I would have expected a phone call and voicemail rather than the text at the very least. I asked why it was sold when it was on hold for me. He explained that used vehicles are not their "bread and butter" and are sold on a first come, first served basis. Mike was very nonchalant about the matter and changed the conversation to my price range and vehicle preferences. Was I open to look at other trucks - which I was at that point. He showed me four other possibilities but, oh! Unfortunately, although they all had "hold" on them had been sold. Classic "Bait and Switch!" He offered to look for other vehicles and call me when they showed up. I told him flatly to forget it and walked out. Now that's what I call customer service. Not!! Suburban anything will never see my business again.

I was extremely apprehensive in leasing for quite some time prior to coming here, as I'm weary of…read morethe stereotypical car salesmen stuff. But I took a leap and went to this location and had Joe help me. I was encouraged by Joe to get 10.5k miles / year despite me saying I need more due to a longer commute. I was informed to not worry about it and to just do 10.5k, and that my back was had and I'd be looked out for. Once my lease was up, I 100% needed to worry about it... After being told we could just roll mileage over to a new lease. Joe had quoted me for a certain price that was well over what other dealers were offering. Due to this, my wife had called him and asked what's going on, and he quoted her for a lesser price than what was given to me. This disrespect to me & shady practice disappointed my wife and I greatly. We paid the heavy costs and happily went to a different dealer for a fraction of the cost and less nonsense. Stay clear.

Getting a new car is nice and all but the prices are super outrageous right now! Leasing seemed…read morelike the way to go but prices today made me think otherwise. I met Karl Pierce 3 years ago when I leased my vehicle. It was my first lease so he made sure it was painless and stress free. Well folks he did it again! I have got to be the most indecisive person on this earth, but good ole Karl stuck by me. Not only did he give me the best quotes on the leases, and believe me, I did my homework - KARL was able to find me a used vehicle to purchase! Love love love this vehicle! IF you are looking to lease or buy- please do yourself a favor and see KARL PIERCE at Jim riehls Romeo. His persistence to make you a happy client will amaze you- take it from me- the most indecisive person on this earth!

Went to get an appraisal on my car and they told me my engine had low oil pressure and they could…read moreonly give me $8,000 for it do not go here they lie about your vehicle being bad so they can buy it cheaper . Had to take it to a mechanic and they checked it and told me they were lying that my car was perfectly fine . Horrible service would never come back here again

I don't live in Michigan but travel to visit family often. Twice, now when visiting I've needed…read moreservice on my Jeep Willys first time was back breaks and the second was switching out the old winch with a new improved winch. They are great at listen to me and have delivered 5 star service each time!

5 star service! They were able to fix my vehicle in great time and awesome service, I'll definitely…read morebe going back! Thanks for helping me with my wiper blade!!

Had a very nice interaction with a young lady named Morgan Smith. Very informed, pleasant and she…read moreunderstands her job quite well. We were "just looking", but when I'm ready to buy a car I'll definitely be back to see her. Absolutely delightful young lady

Serra Kia is an exceptional dealership. I had an unfortunate experience of no fault to Serra, but…read morethey took ownership of my concerns and stayed in my corner throughout the process. Sales and Service are top of the line!!

Blue Line Auto made my new car purchase quick and easy!! Matt did all the negotiating and the car…read morewas brought right to my home. I signed a few papers and it was mine to keep!! I would recommend him to anyone.