No wait Efficient cleaning…read moreGreat staff Modern office Fair pricing Accepts my insurance

We are extremely disappointed with our experience. My 6-year-old son had a baby tooth treated at…read morethis office, where the dentist performed the root canal and placed the crown on the tooth. After the procedure, he continued to complain that the tooth hurt. When we returned for a follow-up visit, my son became upset and cried because he was scared and still in pain. Instead of working with us to determine why he was hurting, we were essentially told to seek care elsewhere. We later took him to another pediatric dentist, who diagnosed an abscess at the root of the very same tooth that had been treated and crowned at this office. It has been heartbreaking to learn that our young child has been dealing with an infection after already going through such an extensive procedure. He has endured unnecessary pain, discomfort, and additional dental visits because his symptoms persisted. We understand that treating young children can be challenging, but compassion, patience, and thorough follow-up care are essential. As parents, we trusted this office not only to perform the procedure but also to address any complications afterward. Instead, we felt our concerns were dismissed when our son was clearly still in pain. I hope this feedback encourages the practice to take children's post-treatment complaints more seriously and to provide families with the follow-up care and support they deserve.

I have a condition called tori, which means I have extra bony growths on the top and bottom of my…read moremouth. Because of this, I cannot use standard adult bite plates for dental radiographs. When I scheduled my appointment, I specifically informed the office that I would need pediatric bite plates. I also reminded the hygienist when I arrived. Despite this, the hygienist told me they didn't have pediatric plates because they "don't see children," and said we would "work together to get the x-rays done." Unfortunately, this meant repeatedly trying to force the large adult bite plate into my mouth. I told her multiple times that it was painful, triggering my gag reflex, and that I simply could not tolerate it. Her response was, "We have to do this in order to take radiographs," without offering any alternative approach. I fully understand the importance of radiographs, but the way the situation was handled felt dismissive and unnecessarily abrasive. She did not attempt any other solutions, and her bedside manner left a lot to be desired. I had waited a long time for this appointment and arranged my entire day around it. I left extremely disappointed with the way I was treated and do not recommend this dental office.

Dr Frei is knowledgeable, kind and very caring! The whole staff is that way. They always take time…read moreto check in on you. They are all like family. We moved from Houston and never had a dentist like Dr Frei and his staff. I highly recommend them.

Poor customer service. Not willing to accommodate the patients needs…read more Doctor not being present after a cleaning.

The absolute worst dentistry in the area! Quality of service was subpar in addition to a multitude…read moreof other issues. The office manager has no idea what she's talking about and belittle's customers with zero regard for proper etiquette and should've been fired a long time ago...

Terrible dental experience and have heard many others needing extensive corrective work elsewhere…read moreas a result of the treatment there!

Dentist practice has been sold to a franchise chain. They still provide good service at a higher…read moreprice. Majority of staff is no longer with practice. This is what made the practice special. I'm no longer a patient after 27 years. I have found a new practice closer to home.

Falsified prices over the phone, did not agree to the discussed price when I visited. Not to…read moremention they were audibly speaking very poorly about other customers openly in front of me which made me very uncomfortable

I came today and got my fillings with Dr. AB he's very good at what he does and his assistant Ruby…read morewas very kind and gentle with my teeth , she also speaks Spanish too ! I'd recommend having ruby as his assist because she's not rough with you and your gums and she's gentle. Illl give me visit a 5 star because of how they treated me today :) -Ap

Had my bi-annual teeth cleaning with Lana. She's very thorough, straightforward and knows what…read moreareas may be sensitive so I appreciate her mindfulness. I appreciate her professionalism, have built a rapport with her and that she's not excessively chatty. She's given me tips over the years and I know I'm in good hands when I'm being attended by her. I get disappointed if she isn't available. I had X-rays today and those bite-wing things can be overwhelming in the mouth so I just focused because at one point I almost threw up for some reason when it was towards the back of my mouth but I held it together. Luckily it's only once a year. Everything was straightforward and afterwards, Dr. Ruiz examined my mouth, scraped a little and I asked her about getting a new, thinner Mouthguard that will act like a Retainer. At first she mentioned one product that was for my upper and lower teeth but I told her I didn't have braces on my lower teeth so she thought about it and decided to have me try something else. I ended up ordering an Essix Retainer that's thicker than a regular Invisalign Retainer which is more flimsy so it acts like a Night Guard. I was able to get an iTero mouth/teeth 3D scan at the beginning of my appointment so I was able to skip an appointment and just come for the fitting later this month. The 3D scan is a new and free procedure that tracks changes in your mouth/teeth for future reference. Dr. Ruiz was very nice in our brief visit. My regular dentist is currently on Maternity Leave. As always, I leave with extra sample toothpaste, toothbrush and floss. The office has a Keurig machine, chips tray and bottled water in a small fridge and an Air Purifier out in the waiting room.

I had not been to a dentist for a long while. So Sonterra dental is where my wife has gone for…read moreyears. I made an appointment and had such a great experience. My cleaning was performed by Casey. She is the best! Very pleasant and kind. She did an amazing job. Also answered all my questions. I really enjoyed her positive energy kind and attentive nature. Dr. Woolwine is amazing as well! I really am glad I choose Sonterra Dental and was able to meet these amazing people. The front desk staff is great as well. Very friendly and helpful.

Do not see Mr. Norris. He does not care about his patients. He has multiple businesses and does not…read morehave time for your concerns if they are out of the ordinary. Those are basically his words. He will tell you your money does not matter to him

This practice is terrible. They run it like a money factory and don't care about the patients…read more Everything is rushed and everyone in the office is stressed out. They messed up multiple times causing the process to be much longer. The staff is not well trained and don't pay attention to details when coming in for checkups and adjustments. Stay away! Definitely not worth it.

This was the BEST experience I have EVER had with a dentist's office. From the reception, to the…read moredentist, to the financial coordination, the ENTIRE STAFF is blessed. The dentist sat next to me explained everything in detail, he took time with me and my procedure and I was cared for that same day. I had calls after I left to check on my condition post procedure. All medications that I needed were filled and picked up PRIOR to me leaving the office. I have never experienced a team so wonder careful. The design in the office is peaceful and really takes away the stress and worry associated with a dentist office visit. IF you are looking for a high quality care experience visit Nautical Dental.

My husband had a crown come off and I called a number of dentist's offices and Nautical was able to…read moreget us in within a few hours. From the moment we walked in, the office staff was wonderful and the Dr. Cornelius was awesome and was very easy to talk with and has a great personality. He explained everything in easy to understand terms and was so pleasant. It's not often that dentists are personal and easy to talk to so we were pleasantly surprised with his professionalism but easy going attitude. I think we finally found a new dentist that understands how people with anxiety feel when they have to go to the dentist.

So apparently they're closed on Wednesday so they can be open Saturdays? but still allow patients…read moreto make appointments and do not tell patients that they are closed so I had to find out on my own by calling another locations. There's no updated sign on the door or even updated business hours. With someone who works full time and had to adjust their work schedule just to be here is a big inconvenience because now who knows when I'll be able to go in since they're closed on the weekends. Unprofessional location.

Dr Nicholson is always sweet and kind. She is very attentive and always makes sure that I am…read morecomfortable. My nickname for her is "Magic Hands" because she is so light handed.... She's never ruff! I had an infection that no one else wanted to touch (I've been told I have a small mouth" she was able to help me and talked me through the entire procedure. The front desk staff is very nice and will work with you. Debra is also amazing!. My hubby and I have been going to this location for over a year now and they've been the best.

New ownership is rude not caring or accomodating like the previous ownership. Will take my other…read morekids to a different ortho.

Very bad new dentist, Dr. Green. Completely changed up my treat plan after months of doing it one…read moreway. Dental assistants did a horrible job on putting in the wire. The care was bad. Stabbed my mouth multiple times. Very bad and painful experience. would not recommend.