Doctor Bayless and his staff are all wonderful! As someone who has dental anxiety they really put…read moreme at ease and I highly recommend them

AMAZING!! Not something one normally says about a dental appointment (: Dr. Bayless and staff are…read moretop notch. I went in for a scheduled crown and came out minus a very bad tooth and no crown. I was so impressed with the honesty and "bedside manner" of both doctor and staff. The extraction was seamless..... No bleeding .....No pain. Not even a tiny bit. So glad a friend recommended Summerhill to me.

worst ever receptionist name "stacey" she was very rude and unprofessional and worst for dr…read more lorenzana it is being diligent i think he has attitude too. take note you have to call more than 20x.

One of the worst visits my wife has ever had. To make a person feel bad and question them…read moreespecially staff is unprofessional. I know it was the last visit but you should treat all patients the same. Then examining a patients mouth and ruling out if they are bulimic. When asked about sedation for a procedure that is invasive and you say oral meds and not use sedation is nonsense. Being professional especially if your a professional is the standard and not sway in any matter. Staff should not treat anyone like they are bad people. When you ask a quote and your front desk says when you have all your numbers ready we will contact you. A major slap in the face. People have no respect for anyone now and these people should be exposed.

Today I was lucky enough got get a work-in appointment due to a cancellation with Dr. Matthew…read moreRyker, DDS, MS, Periodontist. He took time to explain my situation and reassured me that a conservative approach would be in my best interest. It was clear that he was knowledgeable and kind. I appreciated his honesty and clear recommendations. I would highly recommend him to anyone needing periodontal advice in our area. Thank you, Dr. Ryker!

So annoyed with this office. I've been trying to get an appointment for months. They would always…read moretell me they would call me back but never did. When I finally got an appointment I requested the time off from work only to show up and be told that I could not be seen because the system was down. What that has to do with my cleaning is beyond me but I was not seen. Drove 25 minutes to get there and took time off from work for nothing. I did not reschedule and will find somewhere else to go. Mind you, they said they've been working on the system update since Friday so a courtesy call on Friday would've been good. I might have been more inclined to reschedule then if I knew I wouldn't have wasted time on Monday.

Absolutely loved my experience. Stacy was an amazing dental hygienist! She was very knowledgeable…read moreand helpful. Dr. Rey's was very compassionate and made me feel very confident in my plan of care. Recommending to all my friends and family.

I wish I could give Sonterra Dental far more than 5 stars!! The staff is consistently kind, going…read moreabove and beyond to provide a quality experience. They are truly here to provide you with a service that suits your needs, not tricking you into spending more money. I want to offer a HUGE shout out to Lauren, my dental hygienist, who offered exceptional service to me. She offered great conversation, comforting add ons like a blanket and water, and a great cleaning. I asked her to look at a spot on the front of my teeth that has been causing me confidence issues and she buffed it right out. I can go back to sporting a full smile again! I am SO thankful to here and the amazing staff at Sonterra dental!

Had my bi-annual teeth cleaning with Lana. She's very thorough, straightforward and knows what…read moreareas may be sensitive so I appreciate her mindfulness. I appreciate her professionalism, have built a rapport with her and that she's not excessively chatty. She's given me tips over the years and I know I'm in good hands when I'm being attended by her. I get disappointed if she isn't available. I had X-rays today and those bite-wing things can be overwhelming in the mouth so I just focused because at one point I almost threw up for some reason when it was towards the back of my mouth but I held it together. Luckily it's only once a year. Everything was straightforward and afterwards, Dr. Ruiz examined my mouth, scraped a little and I asked her about getting a new, thinner Mouthguard that will act like a Retainer. At first she mentioned one product that was for my upper and lower teeth but I told her I didn't have braces on my lower teeth so she thought about it and decided to have me try something else. I ended up ordering an Essix Retainer that's thicker than a regular Invisalign Retainer which is more flimsy so it acts like a Night Guard. I was able to get an iTero mouth/teeth 3D scan at the beginning of my appointment so I was able to skip an appointment and just come for the fitting later this month. The 3D scan is a new and free procedure that tracks changes in your mouth/teeth for future reference. Dr. Ruiz was very nice in our brief visit. My regular dentist is currently on Maternity Leave. As always, I leave with extra sample toothpaste, toothbrush and floss. The office has a Keurig machine, chips tray and bottled water in a small fridge and an Air Purifier out in the waiting room.

I have to say the reception wasn't the greatest experience but the Doctor and hygienist were…read moreamazing. As a new customer I made an appointment to have an initial check up, got there on the day of my appointment and checked in, couple minutes later a different receptionist asked if I've been helped and I replied yes I was checked in. Then was asked my name, then told, " your phone isn't working!" I said excuse me yes it is. Receptionist said well I tried calling to tell you your appointment has been moved cause they were falling behind. I asked what number they had and it was wrong. So rescheduled for 2 weeks out, again checked in and was told I'd need to wait cause they were behind. I mean no sorry for the first rude comment the first time and now no apology this second time around. I didn't need an apology but the professionalism wasn't there. I mean the insinuation that this was my fault felt very disrespectful. If not for the amazing Doctor and hygienist I wouldn't come back, but they were great. The establishment itself is very clean and Dr. Garza is awesome.

They refused to see my mother in person at the office on December 31st because it was "the last day…read moreof her coverage," despite us having provided her insurance information days in advance when the appointment was booked. She drove over 30 miles from New Braunfels for a confirmed visit. Insurance is billed based on the date services are rendered, not on coverage status applied retroactively at check-in. The explanation offered makes little sense. Coverage ending that day does not prevent a provider from seeing a patient, nor should it invalidate a scheduled appointment. As an in-network provider, refusing covered services at check-in and tying care to coverage timing rather than date of service raises serious concerns about insurance billing irregularities and eligibility misrepresentation, or at minimum a fundamental misunderstanding of standard insurance billing practices. Compounding the issue, the phone number listed does not reach the office. Calls are routed to an outsourced scheduling call center that is disconnected from the actual front desk and billing staff, leaving no escalation path and no way to reach anyone with authority to resolve the issue. This lack of accountability is especially problematic for a patient with limited English proficiency. When basic principles of insurance billing appear to be ignored, experiences like this suggest one of three things: gross incompetence, a willingness to mislead patients, or potentially improper insurance billing practices. None of those inspire confidence in a medical provider, and prospective patients should be aware of how this practice handles scheduled care.

I am not a fan of dentists so I'm very reluctant to go. Dr. Enriquez puts all your worries to rest…read more She is an incredible dentist and couldn't recommend her enough. From filling in cavities, cleanings and pulling teeth replacing with an implant. Dr. Enriquez and her team has always made sure I'm comfortable and relaxed. If you dread going to the dentist you have to give Cibolo Dental a shot. You will not be disappointed.

3 things happened that caused them to terminate our "doctor-patient relationship." I loved this…read moreplace because I always made cleaning appointments for 7am and it's a mile from my house. In and out and on to work. Well one morning I didn't get taken back until like 7:12 and I complained about it. Dr. Enriquez said it was her fault as she ran long doing morning prayers. Fine, but a lot of places will cancel your appointment if you run late or charge you a fee. Fair is fair and I liked getting there early so there's no waiting for either of us. Another time I paid in cash and the girl said I could have any change because it was locked up in the office and I said that was unprofessional. She said I'd have to come back later in the day. Weird. So moments later Dr. Enriquez comes around the corner with the key, opens the office and gets my change but also has a mini counseling session with me about what I said. So was the girl at the counter just afraid to ask for the keys? The last thing was my mask. The whole idea of wearing one to a dental appointment is just mental. I took my daughter and they didn't like the one I was wearing and I declined the one I was offered. In May of 2020 when I heard Abbott was making a mask order I went to JoAnne's and bought a yard of eyelash lace and some elastic. I used it for a face covering and it actually did the same thing as every other mask. So I guess after that, much like Andy on Shawshank when Tommy got murdered, they decided it was time to part ways and sent me a letter that my family's dental needs would be better served elsewhere. And they have been at Dual Arc.

My family and I have been using Dr. G's dental care for years. She is thorough with her care, the…read morehygienist are gentle and get in and clean.

I cannot say enough good things about Dr. G!!! In the past, I have been afraid of having dental…read morework done because the Novocain shot was almost worse than the procedure. She is the most gentle, patient dentist, and I can say that her shots are literally painless. I love the staff, and love that they know each member of my family by name. My two oldest sons (3 and 5) are patients of hers as well, and she is wonderful with them. I highly recommend their office to anyone needing a routine cleaning, dental work, crown, fillings, and any other dental need!

I recently had a crown lengthening procedure at Lorenzana Periodontics. I wasn't sure what to…read moreexpect but Dr. Lorenzana and his staff made me feel extremely comfortable and took as much time needed to answer my questions. From post surgery, during, and after, they did a great job. Everyone in the office was friendly and attentive. If you're going to have any type of oral surgery, you're in good hands here!