I wrecked my car and needed another quickly and Autos of Dallas Plano got me in and out with a car…read moreof my choice in a few hours. My experience with Josh is one to remember. The pricing was clear without hidden fee; a low-pressure sales approach was employed. The rest of the staff were pleasant and knowledgeable not to mention an efficient finance department. Do not take my word for it, go check it out!

Chassity was the most frustrating salesperson I have ever dealt with. Throughout the process, she…read morerepeatedly ignored texts and failed to communicate for days at a time. Also, her grammar was god awful and couldn't spell certain words right. This was just a warning of the terrible experience I was about to go through. The only time I could get a response was after requesting multiple times to be transferred to a different salesperson. After weeks of poor communication, I finally decided to stop wasting time and drive from Austin to Dallas in person. I arrived fully prepared to purchase the vehicle that day. I wasn't negotiating the advertised price, wasn't asking for discounts, and was ready to drive the car off the lot. In other words, this should have been one of the easiest sales imaginable. Unfortunately, the experience only got worse when I arrived. The dealership felt chaotic and disorganized from the moment I walked in. The showroom was crowded, messy, and far from what you would expect from a dealership selling luxury vehicles. There were visible scratches and damage throughout the facility, and even basic details seemed neglected. To make matters worse, despite my repeated requests to work with someone else, Chassity immediately approached me and brought me back to her desk. When it came time to discuss numbers, the real issue surfaced. The advertised price on the third-party website was not the actual price they intended to sell the vehicle for. They had added roughly $3,000 in "optional" products and services, including a theft protection package. I told them plainly: remove the optional package, and I would buy the car immediately. That's when I received one of the most absurd explanations I've ever heard in a car-buying experience. I was told the package was "optional," but not in the sense that it could be removed. Instead, it was "optional" because I could choose to pay even more money to upgrade it. In other words, the package was mandatory, despite being presented as optional. At that point, it became clear that the advertised price was little more than bait to get customers in the door before adding thousands of dollars in mandatory extras. Between the lack of communication, the disregard for my requests, the chaotic dealership environment, and the misleading pricing tactics, this was easily the worst car-buying experience I have ever had.

I decided to trade in my Tahoe for an Escalade (I've been dreaming of one since forever). Auto…read moreLocators was the first place we stopped in, Amanda was great the experience was easy. We decided to shop around some more, and came right back because other places service was awful and their cars weren't even cleaned! Needless to say, the experience was smooth, the service was great, and Amanda was extremely kind and helpful! I'm so beyond ecstatic with my purchase!!!! Highly recommend.

Ricky is very quiet barley talks, didn't even the door open let it close on me. Then they try to…read moresell me a vehicle leaking oil underneath, with slight transmission slips. And charging a premium for a worn out vehicle. Hope this helps have a nice day!

Ray took very good care of us. No pressure, and took care of our needs. 5 stars to Auto Merchantsread more

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

What an easy and great experience to sell my old car. Went on line saw how much they would offer…read moreset up an appointment and less than 30 minutes later walked out with a check. Staff all friendly and respectful. Large clean show room. This was easy the price they gave me fair.

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

DO NOT BUY FROM HERE!…read more I purchased a BMW 530i from Enterprise Car Sales at 4434 W Plano Pkwy, Plano, TX, on November 11, 2023. Initially, I was promised by the sales manager, Mr. Blaek Combs, that the missing driver's side door lock would be fixed promptly. Despite numerous emails and phone calls, as of today, July 19, 2024, the issue remains unresolved. Mr. Combs no longer responds to my messages. I also contacted Enterprise's customer support, who recorded my complaint, but I have received no follow-up. I strongly advise against purchasing from this location due to their lack of accountability and poor customer service.

Toyota Motor of North America. I have been loyal to Toyota for a decade. Recently they have turned…read moreinto scumbags that don't honor repairs and warranties. The main office does not return calls and emails so I have to hire an attorney to deal with them. IF YOU ARE OVER 55 THEY JUST WANT YOUR MONEY THEN GHOST YOU!

I have bought 4 cars from this dealership. My service experiences have been ok - about what I…read moreexpect from them. However my most recent experience has me livid and it seems no one at the dealership cares one bit. I marked this as a maybe because I hope they see this and fix the problem. If not I am fully capable of providing a scathing account of what has happened. Waiting to hear from you Toyota

I stopped in without an appointment. They courteously inspected and diagnosed my car. Fixed…read moreeverything in about 90 minutes. One of the best service station experiences I have had in my lifetime.

I have used this company multiple times on working on my vehicle, the last time I took my car…read morethere, I was so overcharged for an alternator over 300% just for the part only, I tried contacting Ray one of the owners to discuss it with him on three separate occasions both by calling and email, but he would not call me back nor respond to my emails, I requested a refund and never got an email or a phone call back from this company. If you decide to use this company, get it in writing on what they are charging you upfront otherwise they will rip you off. In my opinion, I will never use this company again.

Do not do business with them! I purchased a vehicle from them and was lied to. They did make one…read morething right after having issues but will not respond anymore regarding another issue. Maybe I should have done more research prior but they are not honest and will screw you over. I was told the vehicle was in a wreck but the air bags did NOT deploy and EVERYTHING was fixed from said wreck to only the passenger side. I tried calling several times, left voicemails and no one would call me back. I finally got nick back on the phone and he told me to send him everything and "let me see what we can do for you" and has ghosted me since. There is 5,000 worth of work that needs to be done because the issue from The wreck were not fixed correctly.

On July 10, 2026, I purchased a 2020 Tesla Model 3 from Kian Motors. The sales person who assisted…read moreme was Nick Warren and he also held the title of manager. The purchase was efficient - I paid their full asking price with no haggling and was out the door in about an hour including financing through one of their preferred lenders. The following morning, I took my newly purchased car to Discount Tire to confirm the condition of the tires and potentially purchase insurance on them and was told that they were at a level that warranted immediate replacement. The tread depth ranged from 2/32 to 5/32. I believed that I had purchased from a reputable dealership and was shocked to find out they would sell me a car with such low tire tread, especially without disclosing it to me. I spent a total of $1,178 dollars replacing the tires. I reached back out to Nick on Monday 7/13 and requested assistance in covering the replacement tires and was told he would run it by "the owners" to see what they could do. I went followed up with him several times over the last 9 days and finally got an answer this morning that they would not do anything for me. I was not expecting that they fully cover brand new tires on a used vehicle but do believe they should share in the cost. Replacing tires that have no life left should be included in the normal cost of refurbishing a car for resale by a dealer.

Sean and Lee were GREAT! Radu, sales manager, BEWARE…read more Sean an excellent salesperson, quit because of their deceptive policy, and so did Lee. Sammi and his wife, just beware. The "AMEN" sign on the wall does not agreed with their actions. Twice I had a $ 20 K cashier's check cut to them for a 2015 Lexus Rx 350. I had to cancel the first one because they damaged the car mother board while repairing it. (they scratches on it) The next time,,, they promised to repair the damages and when I returned with another $ 20 K cashier's check for the car they refused to sale it to me. They happened between October 20, 2025- November 5th of 2025. I wrote another review about them and they some how erased it.

Called ahead of time and let them know i'm coming to check out a car, asked for one specific thing…read more Do not start the car or move it since i wanted to hear a cold start. show up to dealer 1 hour later and the car was warm, and moved up front. then on the "test drive" all we did was go in a circle. took 4 right turns and didn't even go over 35mph. for a dealership that sells "high end cars" the experience was less than mediocre. couldn't even properly drive the car. would highly recommend some place else.

Easy and smooth process. Took care of my transmission fluid change service, at a great price coming…read morefrom a dealership compared to other Quote i received. Kevin was great to deal with, kind and took care of me with a ride to work an back when ready with Blas. Blas was very personable. Other staff were nice and not pushy.

Don Herring Mitsubishi dealership and staff are the best of the best! The most welcoming experience…read morethat I have ever had, from being greeted in the parking lot by Warren, to being helped along the way with Daniel. They have definitely got a customer for life from my family!