Just had my third repair action with Dave at C&M, and had to give him and his team a big shout out…read more This time, my wife ran into a tree and wrecked the tailgate of her CRV. I had the quote in a day, and it was lower than three other local bids. He found a replacement, perfect paint job, and it mechanically works like new. In addition, I went with C&M due to the two prior jobs they did so well. One was an installation of a roof rack on a new SUV; the other my daughter's side panel repair. Each job was done perfectly, they were on time, and never exceeded the estimate. I recommend C&M wholeheartedly.

I have been going here about a year…read more My experiences have been great. The customer service is excellent and the pricing is very fair. They really helped me get my two older cars running well again. I am glad that I found them. The only downside is that they can be busy sometimes, but you can't blame them for that.

They are now without warning or notification charging a 3% surcharge on credit cards. The prices…read morethey charge about 95% of their customers use credit cards. I went for an inspection and they did a brake fluid flush that's not a part of inspection and I wasn't asked or signed anything or made aware until I received the bill. Then hit with a surcharge, after 20 plus years I'm taking by business elsewhere!!

Dave and his team were easy to communicate with. They let me know a reasonable estimate on the time…read moreit would take to do the job and then beat it by at least a day, getting me back on the road and back to work. Was treated fairly and honestly. Very refreshing at a car repair shop.

I was traveling to New Jersey and my check engine light went off. Stopped by this place because it…read morewas the nearest mechanic off the turnpike. The gentleman who helped me was very kind and friendly. Did a basic check on my Prius and topped off some fluids and sent me on my way. Didn't even charge me. He recommended that if my check engine light goes off again, I should go to another mechanic because it's probably not a minor thing. My car ended up getting towed 13 miles later, which sucks. Despite that, I am grateful for him taking a few minutes of his time to help someone. Thank you!

I had a disappointing experience here. The staff seemed disengaged, took a long time to address my…read moreneeds, and when I pointed out an issue, it wasn't resolved. I won't be returning. My experience with Jennifer was lazy at best and absolutely horrible! I would never use this place again.

Wife's car would not start so we called AAA. Took AAA time to get their act together, but Zach…read morecalled and he arrived earlier than they anticipated. He was friendly and professional. He got the car running, but could not replace the battery due to the shield above the battery which will take time to remove. So, we were able to get it to the repair shop without having to be towed. Plus, it cost us nothing because of our AAA membership. I know that Road Dog is a contractor for AAA, but they did right by us. Great job, Zach!

Mike is a super busy guy, but a master mechanic and body work expert. One of the last good places…read moreto bring a classic in the area for work, just be prepared to wait a bit to get in.

This was my first time using Phillips, my company brings some of their vehicles over to them for…read moreinspection and thought I would give them a try. I brought my car here on Monday (8/1) due to a noise that it was making on the left drivers side. Drop off was a bit confusing as the front door was open but there wasn't anyone at the desk and I waited for about 5 minutes or so and had to walk around to find someone. A gentleman came from the shop area to help. He was pleasant and took my information and promised to give me a call with the diagnoses. I had informed him that it was my only vehicle and that I would need it back ASAP to be able to get home, he assured me that I would hear from someone that morning. I heard back from them at 11:57AM and they let me know that the strut mount and ball joint on the left side were broken and needed to be replaced. She quoted me a price of $350.00 for each and told me that it wouldn't be any higher than $700.00. They didn't have the strut mount in stock for my car and they would have to order it and it would arrive the following morning. I agreed to these repairs and we both hung up. Tuesday morning came and about 11AM I called over to see if the part arrived and to discuss how we were going to handle the payment. The owner indicated that yes the parts arrived and that they would be working on my car that afternoon and it should be completed. I said okay and thought everything was fine. By 4PM I had started to call them to find out the status of my car as I was getting ready to leave work to come over and wanted to be sure that it was completed. After about 1/2 hour I got a call back and was told that it was done and they "just had to get the paperwork completed". I said okay not a problem and asked what the total was and was told "once the paperwork together we can let you know when you arrive". I made my way over to them about 10 minutes later. Once I arrived a gentleman asked me to have a seat they were just finalizing the paperwork. After another 10 minutes a female walked in and we said hello and I continued to wait. After another 10 minutes the female asked me to come up to the desk she was ready for me (at this point I realized it was the owner), I came up to the desk at which time she handed me a bill for $1,041.53 which was significantly more than the approx. $700.00 which she quoted me. She then proceeded to tell me it was because they replaced the right side strut mount as well due to it being a "safety issue" and would not pass inspection. While I understood the safety issue and it not passing inspection that was NOT what my car was there for. It was there for the noise on the left hand side of my car. When I asked why repairs were done that I had NOT authorized I was told that the mechanic felt since it was a "safety" issue and the owner wasn't around to call me that he would just replace them. When I pointed out that this was unacceptable the owner proceeded to tell me that it wouldn't pass inspection (yes my inspection was due) and that it was a safety issue. While I told her I understood all that my issue was WHY DIDN'T ANYONE CALL ME TO GET AUTHORIZATION. More than likely I would have approved it, however, NO ONE called me. It wasn't like they gave me a discount on the price either. It was the same amount to replace the left side (including labor) as it was the right side. I was then "forced" into an agreement to pay the difference by the end of the month, however, I didn't agree with this, however, they were holding my keys hostage and I had no way to get home and felt I had no choice. I understand mistakes happen, but I didn't authorize this work and I can't verify if in fact the mount was bad as they didn't show me the part etc. There was no issue with the right side when I brought it in and believe that I was taken complete advantage of.

Predatory "free inspection" practices. Came in for an oil change and was presented with $2,800 in…read morerecommended services, including multiple fluid flushes. The only "diagnostic" provided was a photo of the fluids on a color comparison card, no actual test results of any kind. I went home and tested the coolant and brake fluid myself. Both were perfectly fine. The brake fluid they recommended flushing had been done less than 2 years prior and was clearly documented on CARFAX, the same CARFAX they told me they use to generate recommendations. That's the problem. When I left a negative Google review, the shop called me and confirmed that services are recommended based on time, mileage, and whether they appear on CARFAX, not actual fluid condition. A color card is not a diagnostic tool. It's cover. Their process is designed to maximize recommendations, not accuracy. Nothing in it is designed to tell them a service isn't needed. If your shop is recommending fluid flushes based on mileage and a color card, find a new shop.

Inspection and maintenance done this week on my CR-V. I needed to pick the car up early and it was…read moredone in record time. The price was lower than expected. Mike, Chris and Frank are on the desk and very responsive. The service could not be better!

I am amending a recent review that I left. I left McLean's in great stress and went to a different…read moreplace and was told some very bad things. I chose to believe them. Big mistake. I've been going to McLean since he opened and I loved going there and all his staff. They've never failed me. So I'm taking back the bad rating I left and I'm apologizing. And I'm telling you people that McClain is the way to go. He is thorough and he's amazing

Love these guys! Very informative and quick. Customer service was great. In and out in one day.read more

Very good service, price is reasonable and tech's are great,very knowledgeable and reliable wait…read moretimes are not bad at all

Quick service at affordable price right on West Chester. Mike was receptive, courteous and…read moreprofessional.