Examples from BBB complaints and local discussions include: * Claims of towing vehicles within minutes in apartment complexes or commercial lots. * Complaints about high impound and storage fees. * Allegations that drivers were rude or refused information. * Accusations of towing legally parked or temporarily parked vehicles. * Complaints that accident-scene tows arranged through law enforcement felt excessively expensive. This is a fact ,trash towing company There are also multiple Reddit discussions from people in the Reno area describing Milne as "predatory" or overly aggressive in enforcing parking rules. read more

Milne Towing Services - This individual refuses to work with Veterans - Towing Near Me - Sparks, Nevada

This towing company is nothing short of predatory and completely unprofessional. They went against their own policy, refusing to accept a simple drop-off fee, and towed the car anyway -- because apparently fairness and following your own rules are optional. They constantly drive around the apartment complex like vultures, picking off cars with zero warning, zero notice, and zero chance for owners to move their vehicles. There's no communication, no courtesy, just pure opportunism. Blink, and your car is gone -- and they don't care about the stress, inconvenience, or cost they leave behind. If you value decency, transparency, or basic human consideration, avoid this company like the plague. They operate like it's a game of "how fast can we tow before someone notices," and the residents always lose. This is not towing; it's harassment with a tow truck. read more

Milne towing company damaged my cars internal locking system after they towed it and claimed it was already like that. After paying 600 to get car out because it was called in to get towed by the city of Reno which apprently costs the car owner more to get out I had over $2000 of valuables stolen out of my car due to Milne damaging my cars locking components read more

This towing service has the most unprofessional drivers. They are rude men who are disrespectful towards women. These workers should not be disrespectful to anyone and if they can't be professional than they shouldn't be in these positions. Quite frankly, they made me feel uncomfortable living where I live knowing they have a contract to come to the property that I own. They should be understanding and empathetic towards people. Don't use them. Call a service company that has employees that actually treat you kindly. read more

While I was at Nitro Circus last night myself and 20 other cars were towed to the tow yard. I was there with my 12 year old son. The one sign they have is practically on the ground and hard to find. The charge was 429 dollars and being in the car business that is gross price gouging. Next time I'll go on an Easter egg hunt to look for signs before I park. I hope y'all sleep well like that. read more

Tows cars at any chance they get and then has the gate closed so they can rack up the fees to get your car back.

These guys are evil. Not because they are a towing company, and of course nobody likes their car being towed, but because they take particular joy in towing people involuntarily. I understand that he probably has a lot of tough situations that he has to deal with, but when I came to find my car had been towed, and coincidentally was able to speak with the driver in utter confusion, he he showed absolutely zero empathy and was very unhelpful. Then, when I got to their place of business to get my car out of impound, the office receptionist or whatever she is went into great detail to one of the drivers on how entertained she was at the rage someone exhibited when coming to the office earlier that day. Her conversation went almost Word for Word " yeah, we had a live one in earlier today, oh buddy! I was like let me get my popcorn." All said with a gleeful tone, well, with an obvious earshot of myself and another unhappy person waiting to be served in the lobby. They charged me over $400. I was dropping something off at a family member's house and was in the house for less than 10 minutes and came out to find my car gone. I had two tires partially in the street. no warning no courtesy knock. in fact, the speed at which they hooked up my car and drove off, shows that this was simply to get money. for a series of months, they roved my neighborhood during certain hours looking for cars they could tow. despicable people. read more

I filed this complaint for my wife with the Nevada Transportation Authority for illegal towing: " I live in Reno NV 89509 with a private car. My mom's classic car, 2000 Chrysler Sebring convertible was towed out of my personal parking lot. I couldn't get it registered because it needs an alternator and have a Non-op with the DMV. I was pop saving money to get it fixed. Now Milne Towing service says I owe $1600 for storage and towing and if they auction my car, I will be put in collections for the balance owed. HOA never gave me a notice nor did Milen and now they have had my car since November 13th. This is the only thing I have left since my mom passed a few years ago. In the past I have spent all my money to keep it running. This vehicle is a very sentimental and treasured item to me. I'm very concerned because Milne said it will be auctioned on 12/12/24." read more

Milne Towing has incredibly predatory business practices. The tow trucks themselves patrol their "owned" parking spaces and have the ability to tow an unauthorized parked vehicle in 15 minutes. The response time is incredible, the customer service is terrible. Shayne Watson lied to me about how long my vehicle was parked their and about the reason for their attempted Towing of my vehicle. They will charge you $182 if they see your vehicle, and will continue to attempt to tow it if you arrive on-site to move your vehicle. read more

Ugh. Damaged my vehicle on a tow and refused to do a simple job to fix their *own* mistakes. Some people have integrity, some don't. read more

The lady at the front desk couldn't answer the questions and after 6 different calls she finally realized I could pick up the car. Charged me 430 dollars when it was only there for 2 hours. Guy was rude as fuck. Awful experience read more

The gal at the counter was great. hearing my every word, and taking it to management. A gentleman came forth to accept the transaction. I am grateful and pleased with the visit to Milne. read more

Yelp notified me this business removed my review! Saying this was incorrect experience. Avoid if possible! They intimidate women and do not respect them. We had a nasty experience with a towing guy over in south reno double diamond ranch. He tried towing a car when the lady was outside near it. Briefly stopped to give someone something. Not until she threatened the cops he decided to let her go. read more

They pulled my car half way out of my garage while I was home. I came out and he said I was illegally parked in a fire lane. I called our property manager and 2 staff members came by and asked him to drop the car He insisted he could only release it to the car owner, my boyfriend who was at work As my boyfriend raced home and staff members waited , he told us he couldn't wait any longer and had to get back to the yard Extra fees We have been here waiting and there is no driver or car Absolute criminals. Not BBB accredited read more

Wow! I don't even know where to start! The "dispatcher" or "manager" has got to be the worst customer service/representative ever. She was rude and argumentative. They towed a random car at my house and when I asked them to give me any information about it, the lady was so rude and told me she doesn't know and hung up!! I tried to call back and a different person answered and told me that I was talking to their manager!!! This place is the worst!! read more

This business ranks up there as one of the most unorganized and disrespectful I've ever had the displeasure of dealing with. Avoid them at all costs if you can! read more

They are thief's,plain and simple they stole my truck when asked how they came to have my truck they said it was called in by Walmart well that's crazy I talked to Walmart they said they didn't have it towed then she said it was called in as abandoned vehicle, really I was in the process of moving and it was full of everything I owned how is that abandoned well as you can imagine it was absolutely ridiculous to pay there astronomical charges so they stole my truck for absolutely no reason off public property when I went to retrieve my belongings they had gone thru it already as there were several things missing such as a couple of watches and stereo equipment speakers amps etc and some jewelery and tools and Samsung washing machine anyhow that stuff was missing as were some prybars and tools well when we went to retrieve my stuff they only gave us a half hour to get our stuff and as I said earlier we didn't get a chance to address the stuff that was missing as we didn't have time we were trying to get what they didn't steal and was left didn't have time to address the missing items but wouldn't have done any good considering they basically stole my truck while I was in the process of moving to make matters worse shame these predators and things are allowed to operate and steal things there out all night looking for trucks and cars to steal its absolute madness only have a 1 because I can't go lower for these thieves I'm reporting them to the attorney general and the bbb but a lot of good it will do me read more

Have towed my car 4 times at the apartment I live at for no reason in the same spot. They recently just doubled their price. Money grab. They plastered huge towing stickers on both the driver and passenger windows. Make it hard to peel off and leaves glue residue. read more

BE CAREFUL WITH MILNE! Check other reviews before using this tow company. This towing company prays on apartment complexes to tow people and then charge them large amounts of money to get their car from their lot. Be careful if your car does get towed by them to get it out ASAP. They will charge daily storage fees and at some point start the paperwork process for them to legally own your vehicle. They had seen our vehicle numerous times in a handicap spot and one night we forgot to put it up and we were towed and charged $350 right before the holidays. I would not recommend this towing company to my worst enemy. Again check other local towing company's that have above a 3.3 star rating on google and 2.3 stars on yelp. read more

I'm a veteran that lives in Lumina Apartments. I barely have money to get by and this company impounded my car that had emergency lights on. I was away for 2 minutes and they towed my car. The dispatcher said it's $400. We need to start addressing these people as thieves this is not a business. read more

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Mick from this towing service was superb. He was courteous, efficient and kind. He treated my car with care. It seemed to be a difficult tow but Mick took his time to get it on his truck safely. I cannot say enough good things about this company and especially Mick. Milne Towing service out of Sparks, Nv is a top notch service. Quality counts. This service is a fine example of quality. read more

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These losers get one star because there's no zero stars... Thieves and zero business ethics. I'm hiring an attorney for this fiasco. Charging $40/day for "storage" fees, didn't bother to tell us that when we went there. Gave us someone else's paperwork when we went there to get our trailer. Now we have to come up with almost $3,000 to get it out?! Screw these people! They'll return my money one way or another... read more

Worst experience ever these people act like they own your car one they get it put you through hoops to get YOUR CAR back and they prey on and have no compassion for out of state visitors who dont know reno parking laws they dont know ca digital plate laws accuse you of photoshopping documents SMH make you wait until when whenever they want for you to get your car after you submit all their ridiculous requirements had to threaten to call the cops in order to get my car back read more

I was moving my daughter into a new apartment when I went inside for less than 15 minutes they came and towed our truck. It took us over 5 hours for them to acknowledge they had towed it and another hour and a half to pick it up. They're not just rude and dumb they're the rudest and dumbest people you'll ever deal with. Talk about a scam!!!!! read more

Milne Towing Services - Towing Near Me - Sparks, Nevada

Wow. First of all the customer service is awful. Horrible attitudes and unhelpful workers. This company has towed me from my own complex twice. Second of all, anytime I actually call for them to tow someone that is deserving of a tow, they're suddenly no where to be found. On top of that, when I went to pick up my wrongfully towed car, I was told to wait an hour before arriving. Once I arrived, I was informed I had to wait even longer because there were people ahead of me. News flash. If you take my car wrongfully, I don't deserve to wait in your stupid line, especially if I will be paying 300+ dollars. read more

If I could give 0 stars I would!! I've witness the most horrific service ever! I saw one of their employees called my friends husband a prick just because he was trying to explain why his vehicle was accidentally towed. They are so unprofessional, spoke in a condescending tone as if my friends were children. My friend was speaking with a calm but firm manner to get an understanding why they tow their car because her husband was parked in a handicap parking with his HANDICAP TAG. She wanted to know why her husband was called a prick and why they demand her to call police escort. IS IT BECAUSE SHES BLACK? She asked you several legit questions that you had no answers to. You treated them like children when they had a mature conversation with you. You guys are so racist, rude, and unprofessional. So dimwits as well! Don't ask someone to do anything without having any answers!! I can't believe Nevada is Northwest region but still a racist state smh. You guys need to do better!!! She has everything on video!!!! read more

As a frequent flyer with this company making it my sixth time being towed if I could give this company five stars I definitely would not if I could give them zero I definitely would not if I could give them a negative rating I'd be all for it. They make good money and they don't give a fluff about how they affect you and what they do to you. This place will laugh before they take your money and give you your property back. I'm sure I'll be back. My car was parked in front of my own garage and they claimed it was in a fire zone and there is absolutely no red markings anywhere near my garage or my space. Yet here below are a few pictures of how they like to break the law and park in the fire lane. This double standard hypocrisy that this company provides needs to be stopped! Below are some examples from which is on a public street. read more

Milne Towing Services - Example #1 parked in fire lane 10/13/21 - Towing Near Me - Sparks, Nevada

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this is such a bullshit ass towing service. What's the point in me purchasing a fucking permit and still get my car towed in front of the place I live. Literally I was just about move out of the apartment this morning and my car gets towed. How the fuck am I supposed to move out now. Waste of time. I don't give a fuck if I get reimbursed, my time has been wasted for the day. No warning at all from this place. read more

Horrible and unprofessional, My car was in an accident and park on an area with permission and they came it was park in a red curb, the area that was park on is probably a full car length away for the curb. They claim the office called, I mention to them the manager from the office confirm that they never called them, after I mention to the manager Christine she claim I was harassing them and that I threatened them, I mention what you talking about I am recording the whole conversation and I never threatened you nor cursed at you. She mention she was also recording and hang up..... After that unprofessional conversation with her she didnt want to answer any more and had her employees talk... Brea said she already talk to me and mention everything that I needed ....Which is not true..... again I have the whole conversation recorded. You could hear Christine the manager on the background telling them what to say... a bit childish and unprofessional. Again I was never rude nor harasser them, dont know what kind of business the manager is trying to run. read more

Absolutely amazing! I would recommend Milne to anyone 1000%. I was in a sticky situation trying to have my son's car towed to my house before it got impounded but he was not able to be there to approve it. They were the ONLY tow company, or any other company that was even willing to work with me at all. Not only did Justine go above and beyond to try and help me get the car picked up, but she also continued to help me even after we were able to set other arrangements to make sure it all worked out. They are all about helping someone even if they don't get the cash for it, evidence by the fact that they were recommended by a competitor that was unable to help me. Thank you, Justine, for understanding my dilemma and going out of your way to help me!!!! read more

I would give this a NO Star if possible. My son used my truck to help his girlfriend move. There was absolutely NO available parking spaces near her apartment which was in the back and upstairs. He was moving some heavy items and had no choice but to park in front of her apartment in a red zone. He turned the hazards on the truck - the hazards were quite visible since it was 9:30 PM. He moved a few other items and then moved the last heavy item and came out only to find the truck had been towed. COST was $250.00 to tow the truck a total of THREE Miles!!! YES, I understand you are not supposed to park in a red zone, but there was no other option. And, he was not inside the apartment more than a few minutes at a time. Funny, there was a car that had been parked in a handicap spot with no placard or handicap plate for two days and it was still there! I posted with the BBB regarding Milne tow and their obvious predatory towing practices to no avail. They stood behind the tow since the truck was in a red zone. BEWARE OF MILNE TOWING read more

Hired to impound an illegally parked vehicle on my rental property and they never showed up. I followed up weekly, but 3 weeks later I decided to hire A&A who completed the job within days of first contact. Take your business elsewhere. read more

They towed my car illegally. They are the WORST service ever and don't clearly understand Nevada Law. My car was parked on a curb, not a red curb, I wasn't blocking any garage or parking spot, literally tucked away from everyone (I have videos). I was there simply for an hour to visit family and they decided to just ruin a fun night. No warning, no ticket, NO SIGN EVEN to let me know it was them, it cost me 300$ to pick up my car that wasn't even in the way of anything or anyone, my car has damage from the tow (documented) and I DID NOT RECEIVE ANY PAPER WORK REGARDING THIS. They literally made me pay and opened up the gate. Im pretty sure you guys broke your own contract by not giving me ANY kind of paperwork or recite. I just can't believe they scout out people just to make their quota and stay afloat. Pathetic. read more

Probably insane that as somebody who had their car towed this week I'm leaving a five-star review, but they deserve it . My apartment complex improperly towed my car this morning (story here: https://www.yelp.com/biz/montebello-at-summit-ridge-reno?hrid=mvbzlF1a8nmTLY7GOHfUGg&utm_source=ishare&utm_content=review). Milne was so understanding about the situation and recognized that the complex was going to hold me accountable even though it was the complex's mistake. They made the process so simple for me and knocked off one of the fees to relieve some of the financial burden. Many people don't realize that tow companies are just doing their job - don't put your anger in the wrong place . read more

This is an unethical and dishonest towing company. My vehicle was parked in a handicapped spot in front of a restaurant with the handicapped placard clipped to the driver's visor. It was visible, but it was not hanging from the rear view mirror. When I walked out, my car had been moved from its spot to the street where the tow driver was completing the hook up. He claimed to have received a call from the restaurant about the car being parked without a placard. The restaurant manager disputed this claim. He later claimed that someone complained about it and they were contracted with the neighboring apartment building for removal unauthorized or illegally parked vehicles. First thing, the car was legally parked (no fire lanes, no blocked routes, etc.). Secondly, although the business shared a parking lot with the apartment complex, there is a sign posted in the middle of the parking lot which identifies where their parking area ends. My car was not parked in this area. The driver was belligerent and threatening to spray us with bear mace when we would not let him leave before the police arrived on the scene. When the police arrived, he showed him a picture that showed no placard. I informed the officer that the placard was on the driver's visor, and that the picture conveniently did not show the visor. The officer asked to see the rest of the pictures and was able to see that a plastic tag was on the visor, but do to the angle of the pictures, he could not get a clear picture of it and the placard had been moved after the picture. Since the car was already moved onto the street, there was nothing he could do. He did ask the tow driver to consider charging a drop fee and even asked his supervisor to ask the driver, but he steadfastly refused, probably because of the extra fees he would get taking it to the tow yard. The officer did identify that they have a love/hate relation with this company as they deal with a lot of borderline situations with them. Needless to say, we had to follow him to the tow yard and pay a $330 ransom to get our car back even though they were not authorized to tow the vehicle. They may be under contract with the apartment complex sharing the parking lot, but the car was parked on the side of the lot outside of their jurisdiction (about 150 feet from the posted signage). Their is no recourse other than to pay the fee, otherwise, they will charge a daily fee and then auction off your vehicle after 2 weeks. read more

They dirtied my car, refused to clean it and were very unkind and rude.

I was moving my Daughter in and we where dragging a large heavy box into her apartment and parked in front and set it inside . we walked out and he was hooking it up ..The Nieghber said he was just setting there watching us I was asking him please stop we had not been away from the car more than 1 min .He was very aggressive and mean and threw the card at me and told me to figure it out ! He was a bully to 2 women and it was gross and so unnecessary. He also told me they don't care about people they are out for the money and they wait to get you and it's not his problem he got us read more

There thief's. They claim that I was close to the fire lane and this is the picture that they give me. When I left the car another car fit in the left side. Clearly you can see they took this picture at an angle that looks like it's on the lane. Thief's why wasn't it taken from the back at a distance. read more

Milne Towing Services - Car - Towing Near Me - Sparks, Nevada

With the high inflation, many businesses are hurting so this company's employees drive around to tow people's cars to make a living. I parked my car right in front of my own garage and less than 20 minutes it got towed. It's right in front of my own freaking garage. Granted my car just a few inches passed the red fire line, it still doesn't justify to get towed immediately. Yes, maybe my car shouldn't have passed the red line by a few inches but this company drives around to look for cars to tow is shitty. Goes around and comes around, you better hope you won't get our pains from some other ways. read more

I almost had my work truck towed from in front of my house by this company who was subcontracted under a road repair company who was in turn contracted by the City of Sparks. They had my truck hooked up and lifted off the ground by 6:50. My photo will show that it is put down by 6:53 after I asked them to drop the vehicle with barely contained frustration reminding them that the construction fliers and cones all stated a 7:00 time to have vehicles off the street. I would have been off the street by 6:55 (my routine). The first call went to Milne and got at least courteous help from the lady on the phone. I was promised a call back from a supervisor. 1-1/2 hours later I had to call back and was connected to a supervisor, who made the query, "What's the big deal that we started 10 minutes early?"... Further exchanges must have indicated my resolve to not excuse the unprofessional behavior. And the call was ended by the male supervisor, "You were smart enough to figure out what number to call to complain. You would also have figured it out to call to find out where the vehicle was towed to." - followed by the line going dead! I called the City of Sparks number and was actually connected to the person in charge of the road improvement project. He assured me that my described situation "was a violation of contract". After cooling off some more I called Milne again seeking to skip to speaking with the owner. I instead got a female supervisor who knew of my situation and "didn't know how many more times to apologize" to me. I was at this point concerned about the dismissive and insulting statement left by the previous supervisor before unexpectedly disconnecting the call. She at least seemed surprised and sincerely apologetic, but then to my dismay took the same tack as the previous supervisor, and suggested that it was not a big deal that they started early and that she wished to speak with my boss(?!). Because I should understand that sometimes work needs to start earlier than scheduled. She also stated that early hook up of vehicles wouldn't happen unless authorized by the road construction company. She seemed surprised when I ended the call informing her that I had already spoken with the City of Sparks personnel and was assured that this stance was a breach of contract. My next call was to the road construction company (very nice people) who were able to connect me to the foreman on site on my street. He was equally surprised and apologetic of my experience. And he also assured me that he would never have authorized an early tow. If I could give zero stars... read more

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