First of all, people need to understand towing/salvage is a very tough and expensive industry. That being said, Daryll and Wendy seemed a little gruff and tense at first. But they went well above and beyond for customer service. I was stuck in a real bind which was my own fault. They answered all my questions, multiple times, on both the phone and in person. They walked me through the process of getting my car back and were extremely helpful and thorough. They were honest and the lot is secure with cameras. I was missing property and they understood my concerns and were amiable to the police being called. It turned out the highway patrol had it in safekeeping. read more

Drivers are inconsiderate a holes who pull out of their lot on Freeport Blvd without looking, near daily. This morning one of them made and illegal U turn without looking and nearly hit my car since he had no signals, he then proceeded to HONK at me when HE wad in the wrong. then the office lady is a real peach she yells and hangs up on people with concerns. read more

Great Tow Company to take care of your needs Towing....Jumps....Tire Change....Lock outs read more

Used City Auto Towing through Progressive roadside assistance and had an extremely unprofessional experience. The driver went to the wrong gate entrance at our complex. That gate cannot be opened from our side, and within about 10 seconds of arriving, instead of trying to communicate or find the correct entrance, he immediately left. He called us asking us to open the gate, but we explained he was at the wrong one. When we called dispatch back, we were told they would not send another driver. Apparently the driver told them the gate "wasn't open" and that we shouldn't be serviced. When I explained that he was simply at the wrong gate, the dispatcher became defensive and accused me of being rude instead of trying to resolve the issue. After that, they refused to help further and eventually stopped taking our calls altogether. This was one of the worst roadside assistance experiences I've dealt with. Completely unprofessional customer service and zero effort to actually help the customer. I'll be filing a complaint with Progressive regarding the situation. If you use roadside assistance, I'd strongly recommend avoiding City Auto Towing. If anything goes wrong, don't expect accountability or customer care. read more

Corey was extremely helpful. Arrived quick from the moment I put a tow request in, very professional and friendly, very knowledgeable on the maintenance of the vehicle and assisted in the tow to the right shop I wanted. Definitely recommend if you need service. read more

Was parked in Downtown Reno and my car wouldn't start and the app was showing a bunch of errors so I requested Mazda Roadside Assistance to tow my car to the dealer. Prior to parking the car was operating normally and showed no warning indicators. I was with some out of town guests and had a dinner scheduled to go to so I left the keys under the drivers mat and left the car and passed that information along. Tow Driver called me about an hour and a half later and send he had arrived. 10 minutes later he said he got it started by jumping it and asked me if I wanted him to bring the car to me at my location (I was at the Peppermill). I said as long as it would not cost me any money, then sure, why not. Upon arriving at the Peppermill the right rear tire was flat. The driver asked if I had hit something. I told him no and even if I did, the car would have not driven properly on a flat tire and the tire pressure monitoring system would have alerted me. The damage to the tire was a large slice in the sidewall on the INSIDE of the tire! Why would the driver ask if I wanted to bring the car to me if the car had a flat tire? (Because before he towed it, it didn't.) It is obvious the tire was damaged when it was pulled onto the trailer. The tire dealership would not replace just the damaged tire even though the new tire tread depth would be within the 4/32nd depth difference as the used tires. So I went out of my way to purchase a used tire on Ebay, have it mounted on the wheel and put the wheel on the car myself. Note that an insurance claim is unrealistic in this case as it has to be a collision claim, not a comprehensive claim and the collision deductible of $500 or even $250 would not make it worth filing a claim. Plus then I'd have a collision claim on my insurance history. So I got to thinking, if I was the towing company business owner, the fair thing to do would be to reimburse the customer for the tire replacement cost, especially considering the customer went out of there way to purchase a single used tire instead of having multiple new tires installed. Sent a letter over three weeks ago asking for reimbursement for the $100.64 total cost of the used tire plus mounting and balancing. Never heard from them. Not an upstanding business. read more

City Auto Towing - Towing Near Me - Sparks, Nevada

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Customer service is non-existent with this company. had my ford towed and there was no friendly service whatsoever. Then they proceeded to just drop off my car without telling the shop and just left my keys in my car with the car unlocked. then they claimed "they can just do that" and then hung up on me. read more

DO NOT USE THIS COMPANY! This company was assigned to me through my insurance's roadside assistance. My battery went dead overnight, and I had it towed to the shop since it was covered. The shop did the repairs, but when I drove home, I noticed my wheels were horribly misaligned. Upon arriving home, I noticed the rear wheels didn't look straight. I attempted to contact City Auto Towing immediately and was told they would get back to me at an indeterminate time. The next day, after being on the phone with the insurance company for over an hour, I went down the street to Les Schwab get it fixed. The mechanic noticed that both control arms were bent in exactly the way you'd expect them to be if improperly handled by the towing company. I called the towing company back after I took pictures and before I approved any repairs. I was told that someone would get back to me later (again). Given that it was Saturday, the shop was closed on Sunday, and I had work Monday morning, I approved the repairs, expecting reimbursement. I got a call after approving the repairs and walking home to wait for service to be done. It was City Auto Towing. The man on the phone suggested that the repairs would not be reimbursed unless I went through their process. First of all, I don't trust them with my car anymore. Secondly, they wouldn't get to it until Monday when I would be at work. The guy even suggested driving the car in an unsafe condition and allowing them to take the car from my place of work. If you caused the damage, you don't get to dictate to me how I have to go about fixing it. I don't care if that's how things are usually done. I don't care if it's normal. It's not right. City Auto Towing has now cost me almost $400 for something that should have been a free service. They are an embarrassment to their profession and should be ashamed. read more

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DO NOT USE THIS COMPANY!!! They hire dangerous drivers and if you call to report, you are harassed. I was almost rear ended by one of City Auto Towing's flatbed trailer trucks. I was stopped at the yellow light; the tow truck was behind me. He changed lanes, hit the gas and ran multiple red lights at Plumb and I-580, switching lanes and speeding so he could get on the freeway, putting me and everyone else at risk. I called the office when I arrived safely home to report this dangerous driver. I spoke with Jill. She asked what I wanted to have done, and I answered that I thought the driver should be terminated or put on probation, because the driver acted so dangerously. And I told her I would post a review. Then the yelling began. How dare I post a negative review that might hurt a business? She hammered me with useless questions, yelling that as first responders they risked their lives and one of their drivers would never act in such a way. I eventually hung up because I could not get a word in and she just kept yelling. I was promised a call back by a manager/owner. Never happened. I have read more reviews, and a driver acting this way is NOT UNUSUAL for this company. Also there are comments about the less than competent staff that answers the phone; I can't disagree. But I find it incredibly disturbing that Jill must know that others have complained about drivers avoiding red lights by utilizing dangerous moves. She acted like I was the first person to ever call about this. I am not. There is NO integrity in this office, imo. And she cavalierly offered the lives of her three children to back up her claims. Sorry kiddos... Sorry, but it's your job to listen to complaints and deal with problems. Not lecture the person whose car was almost totaled by one of their unsafe driver disobeying traffic laws. I'm not a bit surprised that the MAJORITY of the reviews are one stars. I spoke with NHP and they are updating a sergeant regarding this incident. They also were surprised that the towing company represented themselves as "first responders" because they are not considered that by the NHP. I am also going to complete a Voluntary Statement with the NHP in the hope that the driver can be charged. I called back to let the company know this development, and I will acknowledge that the employee who answered was polite and thanked me for letting her know I had notified NHP. But, the manager/owner never called me back as promised. I hope that the NHP is successful and my information is sufficient and I meet the driver in traffic court. I will show up! People that drive like this shouldn't be endangering our lives. So I will do my small bit to help remove them from the roads to keep my community safer. read more

So I suck and I did not get my drivers name but he was amazing. I requested a tow through my insurance company for two flat tires. I got quoted a time by insurance in excess of an hour and a half. My driver was there within the hour which was amazing coming out of rush hour! He got my car loaded up super quick and to my tire place while there were still staff onsite. Three hours beginning to end and my car is fixed all due to my drivers timeliness. read more

City Auto Towing - Towing Near Me - Sparks, Nevada

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This place is a joke!!!!!! The most unprofessional lady up front who we are gonna call hagetha for this report! She is so rude and inconsiderate. They are running an extortion ring over charging 15 minutes overage fees on top of a $611 release fee $152 extra dollars is complete b/s this place is a joke and should lose their license and ability to receive calls. They hold your car hostage, they don't want to show receipt before you pay they discriminate. Pray your call don't shuffled to these clowns I am pretty sure this place is on there way out very scummy location. They eat on the front desk like slobs! This place is a complete abomination! Avoid them like the plague, you're better off pushing your car instead of these clowns even touching your car. I personally would not let them tow a plastic big wheel let alone a car. 1quarter star they also have a used car lot up front, you get what you deserve if you buy a pencil from this fraudulent business. Cars were all extorted from customers that can't afford there hold fees and now they wanna sell crap cars to customers, beware of this scum hole run away fast,, look at all the shrapnel you have to drive over to get your car , what a dump, lazy bastards read more

City Auto Towing - Towing Near Me - Sparks, Nevada

Just used City Auto Towing and had an excellent experience! They were quick, professional, and handled my car with care. Highly recommend their services! read more

Very professional, reasonable, fast I got stuck in my driveway in deep snow, and had to get to work , I work on patients from motor vehicle insurance cases on Mondays and Fridays, and I had to get to work ... They came during the storm in just over an hour, pulled the car out, very professional, good equipment. read more

City Auto Towing - Beside my home office massage I have RV parking with full hookups and pet boarding - Towing Near Me - Sparks, Nevada

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City Auto Towing is a great tow service when you need it! They are timely, professional, and awesome customer service!! Walt came to my apartment complex after I got a large screw/nail in my tire, which flattened the tire immediately. He put it on the tow truck in no time, no hiccups, and took me straight to City Auto Towing shop, where I was taken care of. They have a huge shop to take of pretty much any car issues you might have. The price was very reasonable, and competitive. Thank you very much City Auto Towing!! You'll be the first tow company I call if I need one in the future!! Highly recommend this company!! read more

https://www.youtube.com/watch?v=Xl9KR1kxLHA - When you tow a van with TWO KITTENS inside, then you leave them without food and water for 24 hours, you don't deserve to be in business. Charging $419 dollars for 24 hours is also outrageous. If that family hadn't ran into Knate when they did, those kittens would have went at least 72 hours WITHOUT food and water if not much longer. While I realize there are two sides to every story, the woman mentioned the kittens before they left Wal-mart. The husband mentioned the kittens on the drive there, and the kitten were found in the van as it was unlocked. I am more than happy to make some animal abuse phone calls. Both the idiot female that answers the phone and the tow driver both need to be brought up on felony animal cruelty charges. read more

This review may be late but I can't let the outstanding service I received from Chuck at City Auto Towing go unnoticed. He arrived quickly after I had already been left stranded for an hour and a half by the first towing company that my insurance company called. He was professional , compassionate (I am older person with mobility issues), and thorough. He transported my vehicle to the shop I needed and followed up with a text keeping me updated with arrival at destination. I have never received such outstanding service by any other tow company. The world would be a better place if there were more people like Chuck. read more

HORRIBLE EXPERIENCE. I normally have such good experiences with their drivers on a personal level but this?? This is ridiculous. After a day that had already been horrible. Car had broken down on the freeway to which I had to park it in a lot and call a tow truck to deliver my car to my mechanic (should've went with a more reliable company according to the reviews on the company, I know). Guy got to the pickup spot faster than I expected, hooked up the car! Righteous! Headed to the mechanic at the same time. Noticed the driver was a bit of a careless driver. Going faster than usual with cargo on the tow truck. Hitting bumps too fast, Changing lanes without signal. Etc. Finally get to the mechanics shop, Couldn't help but notice there was fluid coming off the tow truck, Low and behold. The tow truck driver hooked it to the wrong spot and TORE my break line. As if my car didn't have problems already with breaking down, just add it to the list! Extremely dissatisfied. They STILL charged us for the tow, they claim that they'll fix the break line, according to the paperwork, I certainly hope so. Only time will tell, Once the car is fixed and they stay true to their word on whether the break line is fixed. Then I'll update the review. But until then. I don't recommend, but in case you do. read more

I use State Farm and I have roadside assistance. I had an accident and this company never showed up for my tow! Left me stranded all night in 25 degree weather! It was awful! They wouldn't take the service call because it was from an insurance agency and they make less money on these tows. Absolutely awful! read more

Walt called to tell me he was on his way and arrived when expected. He was friendly and efficient. Got my car down to my mechanic quickly. Highly recommend! read more

Their customer service thus far has been great. The driver apologized about bending the bumper of our truck. He didn't attach it to the frame and it bent the bumper. He texted the manager immediately and we are waiting to hear back. Service was very prompt and again the driver was a really nice guy. I'll update depending on how the bumper is handled. Bumper was fixed promptly. Overall we had a good experience. read more

to whom it may concern. city auto towing rocks. my tow truck driver *mike* was, /is very knowledgeable, professional, friendly and courteous. he worked with the strength and stanima of two men. his performance of duty, competitive urgency work ethics are all above reproach. iwill recommend city auto towing again and again. respectfully yours, gary f. dederich read more

My son's new 2019 White Chevy Camaro was picked up in The Virginia City Highlands on June 9th, 2023 by these people and taken to Champion Chevrolet. The Chevy dealership called after they had the car on the lift and said the tow truck ripped through the two small holes in the frame of my son's car with their hooks. They were supposed to hook and pull the car from the larger holes. This is a common mistake however when the tow driver UNHOOKED the car at the dealership and saw the damage, he said absolutely NOTHING. This is severely lacking in integrity. I asked the Service tech how we could prove this tow truck damaged the vehicle because they're liars and he replied "The tears through these holes are fresh with no rust or dirt etc". The Dealership has promised to help us with this incident if we need it. We filed a claim and are hopeful that things go well and in our favor. Nobody should have the frame of their car frame ripped and dropped off like nothing ever happened. Use them at your own risk and if you DO use them, research how your car should be towed and supervise them. Update: Another time my other son had a flat tire on the front of his rear-wheel drive sports car and since the flat was on the front, it couldn't be towed with the rear wheels off the ground so luckily I PULLED UP TO ASSIST because my young son was about to let this guy tow his car pulled from the front while in neutral with the car running. WHAT IN THE...... I begged him to put the car on the dolly because knowing it was a rear-wheel drive car, he should have come prepared with a flatbed to begin with. AND WE SPECIFICALLY ASKED FOR A FLATBED!!! Who offers to tow a car while running in neutral? It's my understanding that this can RUIN the transmission! FYI my son's insurance company dispatched these folks. read more

Daughter's car wouldn't start. Mazda CPO contracts with them, and Mazda needs to rethink this. They were called at 3:30, and they didn't get to my daughter's car until almost 7:00. Literally unreal. read more

My car had a flat tire, we contacted Ford company and they hired this business ... City Auto Tow as a third party to come do the simple flat tire exchange for my spare replacement and although anyone can do this we are relying in these peoples professional skills. I would assume any good employee would of brought over the proper tools to utilize to get my 2019 Ford Ranger to exchange the tire and was given basically the middle finger with this immature, unprofessional and filled with frustration at times attending to the service call. Brought no tools and seemed rather anxious to leave towards the end. Never did the young guy introduced himself nor did he had the decency to excuse himself. What an irritating experience with this so call roadside assistance from this company. The guy left us with our tire out there just laying by the truck and did not bother to put any of our tools back in its place. He just drove off. What a terrible, worse roadside service read more

After a terrible first couple tows with rude and unprofessional drivers I'm going to say the third time was a charm. A professional, polite, great customer service driver and a clean truck. The driver called and kept me informed of his ETA and arrived earlier than expected. He was professional in every way. read more

I was stranded at Reno/Tahoe Airport in the long-term surface parking lot with bad brakes. I called City Auto Towing and they were great! The driver was named Walt and he came earlier than expected. He was super friendly and efficient and very professional. Really helped me out! I definitely recommend these guys should you ever need a tow! :) read more

my truck overturned on the freeway awhile back and it took me a week or two to get to the tow yard. they stole everything from my truck. my amp, my dvd player, everything!!!!! this place is a joke!!!! luckily they didnt find the money i had stashed but this place is by far full of tweekers with no teeth and the tow drivers probally have shit stains in their pants. read more

So I get a call from my daughter who's away at college telling me her car just died near campus. After calling our insurance company for roadside assistance I get an immediate text that help is on the way. After a few minute wait I get a phone call (not a text or email) from Chris the tow truck driver assigned to help us out. Well, let me tell you, Chris was an absolute godsend with his calm demeanor and professionalism. He assured me that he would do all he could to "help and take care of my daughters car any way he could". Not only did he tow her car back to her residence but also diagnosed the issue and recommended someone who could come to her and have it fixed within 24 hours!! Chris and City Towing you all killed it in making an out of state father relax and know that my daughter was in the best hands in an extremely stressful situation. I thank you from the bottom of my heart! read more

City towing sucks ass! Don't use them don't trust them nothing if it was possible to use 0 stars to review them I would. My neighbor was a victim of a hit and run accident on my street. Sweet little 19 year old college student. And this horrible company showed up to tow her car away! He left tons of shit behind all kinds of parts behind bumpers, a whole windshield and some more pieces when my dad called back to complain the dispatcher was very rude and verbally abused him. Nice to know that's how you treat senior citizens! They are rude they are nasty and they only do the very bare minimum and charge you out the ass to do it! And if they wreck your shit which they do they won't take responsibility for it and you have to sue them to get justice! Nasty horrible company! read more

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City Auto Towing was great. Relatively fast service, very efficient loading up my car, and simple unloading process. The driver was friendly and efficient. read more

I got a flat at 7PM on Wednesday, July 8th 2015. I called my roadside assistance through USAA- and was told City Auto Towing would arrive in about 30mins. My 5 year old son and I waited for their arrival, in the rain. By 8:45- I called back to get an ETA. USAA called City Auto's dispatch- who informed them that their truck had broken down and a second truck would be dispatched, and that they should have called (they didn't). By 9:45 - I again called, USAA contacted City Auto's dispatch again- and was told they would now be there in 15 mins. By 10:45- I called for the third time- USAA called City Auto- & I was told the driver was not coming. He had decided not to come, and USAA could find a 2nd Tow company to dispatch to me. Keep in mind- City Auto had my phone number, and never once called either time to say they were not coming, & instead stranded a single mother for 4 HOURS in the rain while her frustrated 5 year old begged to go home and go to bed. Never in my life have I been more appalled by a company- & shocked at their lack or concern and care. They left me on the side of the road, without a word , in the dark and rain, with a child. Kudos to being the WORST company I've ever had the displeasure of working with. I'll make sure I and everyone I can get my hands on NEVER uses you for anything again. read more

City Auto Towing - Towing Near Me - Sparks, Nevada

I never expected a towing service/storage lot to be a great place. However, this lot is, hands-down, the worst place I have ever experienced. For starters, the individual working at the desk was very unpleasant and not Helpful. In addition to the poor customer service, more damage was done to the car parked on the lot than the accident. The individuals working there were slamming cars around like they had no future purpose, and we're already considered salvage. Insurance companies, beware; you probably have to pay more after a car is parked in this lot. The lack of care of the employees is disturbing. I voiced concern about the treatment of the vehicles to the front desk and was told, "Don't worry, everything's being recorded by cameras." The comment did not make me feel better about the treatment of the visitors to the lot or the cars. I thought that's great you get to watch footage of my car being destroyed further. I would never recommend this lot or experience to my worst enemy. If I could provide a less than one-star review, I would. STAY AWAY FROM THIS PLACE or move your car as soon as possible. read more

If I could give them, zero stars, I would. They are the worst towing company. Very rude employees and no regard for others. CPCN 7117 was towing a car. They pulled up in front of us and we had to slam on our brakes as he didn't use a turn signal and blocked the whole street. That was the only way to get to my home, so me and three other cars had to drive up on the curb and sidewalk to get around. We honked and he just waved, then put his car in park across the whole street. Because of having to go up on the curb, it scuffed up and ruined my hubcaps completely and they were very nice and expensive. I wouldn't recommend this company to anyone, unless you want a rude driver with lack of regard for anyone or anyone's property. I will be leaving this review everywhere as i am now out money, and everyone should know how much they suck. Go with literally any other towing company, and you'll be much happier. 0/5 stars read more

My car was towed yesterday by Tanner and when I left the car I had $87 dollars in it and when I met my car at the shop I had $0 dollars but as the cunty girl answering the phone says you cant prove it was him because it was cash. Don't use these people they will rob you. read more

Worst tow company in town! I got into a really bad accident Monday morning and totaled our xterra. City auto tow was called by NHP. I kept telling them I did not want the car to go to thier tow yard. They said it had to and I had no choice. Later day after getting medical attention I called them and they were nothing but rude to me everything when I was just trying to get information. I asked if I signed over the title can they zero out the tow fee cause I did not have $575. Absurd huge fee. The girl was rude and said no. Got a relative involved and got price down. When I went in person the next day the girls behind the counter had these smug looks on their faces I wanted to smack off. I got into the car to get things out and I said them I hope you never have an accident like this and see the wreckage in day light and have the likes of you people treating them like crap and walked out. Worst company ever!!! read more

FIRST OFF I WISH I COULD GIVE ZERO STARTS and the dispatcher im referring to is the Manager! wooooow! whoever the day dispatcher is, is RUDE! not MY fault your driver decided to drop off a vehicle to a Service dept and not even drop it at the shop!!! they drop it at another business (who will tow cars that are not their customers) and the car doesn't even start so... how do you expect the car to move?.. when saying this to the rude dispatcher she just kept saying well the customer didnt ask for it be delivered to the body shop they wanted to be delivered to the servcice dept. okaaay SO WHHHHHY WASNT IT DROPPED OFF AT THE SERVICE DEPT?!!! (you just put your foot in your mouth right there!! obiv i didnt say that) she then said well ill take car of it since you want to be rude AND THEN HUNG UP ON ME! EXCUSE ME????!! AGAIN not MY fault you didnt follow directions! own up to it and say my fault ill get them out to move that asap! thats alllllll i needed but nope she wanted to be defensive and call me rude.. so i calllllllled back looking for a manager! been on hold now for the last 19mins to speak to a manager and all she says when she answers is the business and please hold doesn't wait for a response or anythiiiing! this is why my corp account is with another company!! ****UPDATE AFTER HER FINNNNNALY answering the phone she said shes the only one avail and if i called again it still would only be her! i swear if she is your first contact in your business you need to seriously evaluate whos working there! telling me i cant speak to any one re a complain on her is screening your calls! WILL NEVVVVER ORDER A TOW THROUGH THIS COMPANY EVER! driver wants to come in asking if theirs still an issue with the car- also with an attitude.. nope we moved it our self with 10 techs pushing.. hope i wasted your time just as much as you wasted ours!! read more

Place is a racket running with private lots around town. My car was illegally towed by them yesterday. I have all the evidence I need to take the lot owner and possibly this business to small claims. Filing papers tomorrow. The lot owner told me he called and since I WAS a customer at his business and my car had been illegally towed he would knock the price down from 268 to 205 by calling them if I agreed to continue to stay at his hotel. TOO BAD I had already called the tow company and they said it was 205 to begin with. SCAMMERS. BBB should be up their ass very soon. They dump them in the open lot, just go back and get your car from these scumbags. Call Reno PD for assistance. I called to get the information of the licensee for my claim papers and Cletus said he didn't know what that was. I asked for the managers name and he said he didn't know and would call the cops for harassment if I asked again. I said bring it, and he shut up. read more

I give this company a Negative 10 stars. They don't deserve the "One" star I was forced to click to post this. The first thing out of the Drivers mouth to me was "DO YOU KNOW HOW DUMB YOU ARE!?!" And when I picked up my vehicle from the place it was towed to there were unbelievable SCRATCHES in the paint all the way down both sides of my car, a light was torn off the the chrome was damage and I don't mean a scratch...There was RIPPED CHROME!!!. THESE GUYS ARE ASSHOLES AND I WOULD NEVER RECOMMEND THEM TO ANYONE INCLUDING MY WORST ENEMIES!!! read more

This towing company does not follow municipal guidelines on towing vehicles off of lots. According to 6.10.040 (e)(5) if no signage is placed on a lot, the towing company must post notice on the windshield for no less than 24 hours before towing, but they will simply tow with no warning. Many complaints have been filed against them with the city. $200 charge, then they charge you an extra $100 to pick up your car if it's after 5 P.M. Scam artists. read more

City Auto Towing - Improper towing of vehicle without required written 24 hr. notice, ignoring inquiries made by neighbors. - Towing Near Me - Sparks, Nevada

WORST COMPANY EVER! Car broke down in a parking lot. Called for road side assistance and city auto towing was sent out. Tow truck driver damaged my front bumper trying to get it on the truck. When I started yelling he detached everything and drove off. Said there was nothing I could do about it bc I already signed the paper work. read more