Tow truck driver was very fast and professional! Loaded up on the tow bed in no time and ready to…read moreroll.

It's been 5? years since I used Bob from Hanneman's service. Cleaning out a drawer, I found his…read morecard and remembered that I never sent in a review. My engine blew up outside of Fernley. I called AAA and they sent Bob. Here we are, two old ladies trying to get to Sun Valley to meet up with friends. It was over 100 degrees. Bob picked us up on the freeway and 20? minutes from Fenley. Bob made some calls to see if someone could help fix the car. Most places were closed for the day. He called the Toyota Dealership in Fallon for us to see if we would take the car there - and to see if someone could look at it. He drove us there - they couldn't do anything but we could leave it there until the next day. Great. NOW what?? Bob found us a motel for the night - only one room available in the entire town. And he waited to help us with our luggage. Someplace along the way, He also called a couple of rental car places - nothing available. This was all during COVID, by the way. No car parts, no rental cars, no other form of transportation (by this time, I just wanted to go back home) and no buses, or even a way to get back to Reno to catch a flight. Oh - I'd lost my driver's license and credit card, so we wouldn't have been able to get on a plane anyway. (NOT a good day). You know how - when one thing goes wrong, everything goes wrong? It turns out, when one thing goes right, everything goes right. Bob was the first thing to go right. The friends we were driving to see had a best friend in Fallon. And one of THEIR best friends owned the Toyota Dealership, and the owner had close ties to a local rental car company and they just happened to be able to find a car for us. If anyone happens to read this, call him for me and say hi. Thanks, Leslie

Ryan ( and his doggy Niva) came out 60 miles into the dessert out side of Reno and flat towed our…read morePorsche to Sparks Discount tire. Super helpful, super professional, super nice.

My RV had radiator leakage and was pulled over in a very desolate area. My insurance could not find…read morea single tower to come out since it was Sunday so we took matters into our own hands and I'm so glad we found Custom Towing! Charles was very responsive and very clear on time/cost/expectations. He even recommended auto shops that could assist even after towing our vehicle. He was able to get to us at the exact time he said he would and was very professional. I'm honestly thankful we called him and I highly recommend them if you need fast and quick service.

Amazing service! Our SUV was stuck in the sand at Pyramid Lake for 2 hours as we waited for our…read moreinsured road side Assistance and we gave them a call simply to ask for a quote and they arrived within 15mns! He got us out with a smile, led us to a safer area, and very affordable! They ended up billing our insurance so we were still covered. Overall we were very satisfied!

From the owner: Stuck automobiles & RV in sand ,Clay specializing in offroad recovery…read more Boat recovery ( flooded ) tire changes , car lock outs , jump starts, minor car repairs

We were doing the dreaded Utah to California road trip, it was middle of the day sun during a heat…read morewave and car breaks down 45 minutes from Fernley and 1hr from Lovelock... perfect spot of nothing close by. Insurance quoted a two hour wait for a tow. No Uber of Lyft (duh). 107 degree weather. Car's not working. We called Cal-Nevada and Carlos came through in 20 minutes and it was way cheaper than what insurance quoted us for their tow. Got where we needed to go and the driver was super nice and helpful. If this ever happens again, I'm not going to hesitate calling them!

I feel obligated to write this review based on the OUTSTANDING service I received from Cal Neva…read moreTowing's Katrina (sorry I don't have her last name). In what was a horrible situation, my young daughter along with her 3 year old daughter, were broke down on I 80 West of Lovelock...I was nearly 4 hours away and every tow I contacted was unavailable! Needless to say I felt helpless but when I reached Katrina on the other line she too said her drivers were tied up and they were short handed. Once Katrina knew my situation I feel like she went an extra mile and more to help us out, she was able to 1) reassure me, and 2) somehow able to get a tow to them within 30 minutes - absolutely above and beyond and I am sooo grateful to Katrina for this, I'm sure she does this everyday but I wanted her to know HOW MUCH THIS MEANT AND IM SO THANKFUL FOR HUMANS LIKE HER- I had tears in my eyes when I realized I could not help my daughter, I was too far away and that was the first time I ever felt like that, completely helpless! Katrina and the tow driver were truly lifesavers for me and my family today. - thank you!

Wow! Incredibly fast, reliable, in budget and beyond helpful in a pinch. On top of my car breaking…read moredown and needing a tow, it was extremely hot in reno plus the added bonus of being pregnant didn't help much. But both my drives Zack & Brandon were nice enough to let me sit in their trucks while they did all dirty work. They were friendly and communicative on both my tows to my destination. Not only were my drivers incredible, Mia in the office was personable remembering my name, facts about my pregnancy and showing true care/concern for my situation. I would 1000/19 recommend All Points Towing! As well as work with these three again! Thank you Mia, Zack & Brandon for such excellent care and customer service. I will continue to share my positive experience after such a sticky situation. Y'all don't skip out on All Points Towing!

I truly wish I could give you guys a higher rating than this. When I called I was already…read moredistressed because the last tow company abandoned my car at the shop, refused it and avoided my calls. When I called All Points Towing I was greeted by Mia with a great amount of kindness and understanding. Fast forwar, Anthony the driver who is a saint made the hard decision to bring my car to me although it was a quite difficult and dangerous job to do. My car was still handled with care and Anthony was patient, knowledgeable and understanding. Thank you guys for making a terrible situation, one that I'm grateful for. Also, the price was cheaper than the other place I called. I felt the price was fair and resonable. Thanks! -Jacked up Chevy Malibu

I can't thank Ken and Justyn enough. I was on a 2,000 mile…read moreroad trip in an old ford diesel, and broke down outside their shop. I asked ken for help diagnosing the problem and getting parts, ken knew right away that my water pump was toast. He let me pull my truck into their lot and start tearing apart the motor, lending me tools and answering any question I had on how to replace the parts. Justyn spent most of his day giving me tips and even driving me to oreillys to pick up parts. I was able to get the new water pump installed and get back on the road before sundown. It was an absolute blessing to have broken down in front of MKS diesel. Justyn and Ken saved the day and helped me when I had no money or anything to offer them. I'm forever grateful for them and their generosity sharing their knowledge. A catastrophic break down turned into one of my best memories on the road. These are great people and what every man should strive to be! Thank you guys so much!

Could not have had a better experience with anyone! # 4 injector fuel supply line broke and lost…read moreall power but I couldnt find the problem. Called around town and found no one could even look for the problem for 4 to 6 weeks. I needed my truck yesterday and Ken agreed to do it the next day! He found the problem and fixed it. We couldnt be happier. Thank you Ken five stars always

Great company! I have used ghem a few times and they are also very helpful and friendly!read more

Our Suburban wouldn't start this past week after taking it in to Champion Chevrolet for the same…read moreproblem 2 weeks ago (see my negative review for them) despite a brand-new battery. We knew we'd have to get it towed to a different shop (not going back to Champion - they didn't fix our problem the first time). The Suburban was stuck in our garage at the bottom of a steep driveway. We explained this to the tow company receptionist and she said she'd get her best guy on it. She was very professional and helpful. Zach came was also very professional and friendly. Despite a challenging situation, Zach got the surburban out of the garage and up the driveway with no damage to the vehicle or garage! Charges were totally reasonable also! Had a great experience. Would highly recommend and would definitely use them again!