I had such a great experience using AAA self storage for 3 years. The front desk employee Josie…read morewas so nice and helpful, it made me feel comfortable right away. The storage facility is in a good area, is clean and I always felt very safe. There are two layers of keypads and many outside cameras. Overall it was a great place and the staff is very helpful.

I requested a midsized storage unit. The quality of the unit is great and the value is even better…read more Lastly, the manager is very personable and professional. The location was great and I would recommend AAA Quality Self Storage to anyone looking for a safe place to store their belongings.

Always amazing customer service. I trust this place and find the quality amazing. Gilbert is very…read morefriendly and so is the rest of the staff.

I had the most lovely experiences with the three gentlemen that worked here. Art, Nate, David; this…read morereview is for yall I had a family friend named Denny who was like a father to me; before he passed, we came here many years ago; and after clearing some cabinets he told me to use this storage because the service was impeccable. I just chalked it up to old man stuff; who gets excited by storage? Well fast forward to today and now I'm an older man and let me tell you, service matters. Art was the first person to help me; he was so polite, helpful, and best of all, NOT PUSHY! He showed me all three units they had, and at the end I mentioned I was going to check out public storage, a competitor down the street. Art smiled and said I should def check them out, because it would mean I would be coming back to him. Boy was he right; I went, checked it out, and came running back the next day asking if Art still had space left for me Nate helped me with my paperwork, payment; etc etc, and like Art; wasn't pushy and ultra polite. My move in date was a week away, so he recommended we put a hold on the spot I wanted, and when I was ready, to call him up A week later, I called up the shop and they were able to not only rent me to unit; BUT offer a moving truck to help me move, free of charge! David drove the truck to my place, got the ramp down for us and when we were done, drove the truck back for us to offload. The entire time he too, like the other gentlemen prior, had impeccable manners and service Thank you sirs for making this the easiest and pleasant moving/storage experience If you want amazing service, prices, and REAL genuine manners, look no further! Art, David, and Nate are your guys! Thanks again yall

Rachel set me up in the phone via the San Diego office and David checked me in! Everything was…read moresmooth and they were both so friendly! They had all the information I needed and everything was so smooth! Thank you all so much!

Very helpful and friendly staff. Made the process easy to sign up for a unit. The main lobby are…read morewas very clean and tidy.

Today, John was very thorough with what was best for my unit. His service was excellent and he was…read moreable to detour us through the process without any difficulty like some storage units out there. The facility is very cleaned and spacious for anywhere from a small unit to XXXLarge. Definitely recommend this place.

Been using these guys for many years now and I'm very grateful for the reasonable rates and their…read moreuse of access next to the five freeway

I arrived to the site, they had be right back. I had 10 mins till they get back. So, I decided to…read morewait. Monica came back sooner than the 10 minutes, on top of that she was rescuing a litter of kittens, Amazing. Love her already. Anyone who save animals, are automatically amazing, and kind people. I had a feeling this will be a good thing. Monica was very helpful with helping me deciding the size of storage I needed. She has great customer service skills, and a multitasker. I was right. Got my unit for the special deal. Will recommend anyone here if they need storage. Picture will follow.

After being with one stop the Experience was truly totally terrible. I've had a very troubling…read moreexperience with this storage facility. My mother has repeatedly been harassed by staff while simply trying to review court documents at her own storage unit. She was not loitering or staying overnight, just spending a few hours at a time handling important personal matters. Despite this, Monica began complaining about how long she was there, even though the lease agreement does not stipulate any time limits for being on site during normal business hours. Monica arbitrarily decided on a number of "acceptable" hours, which she applied unfairly to my mother. What's worse is that other tenants are clearly running full scale businesses out of their units and are there all day with no issue. This double standard is unacceptable.

Chris & jasmine were awesome facilities are clean and renting online was simple…read more Ask about lock specials

Never had any problems until the past week. I was in building 5 unit 579A…read more 6-26-24 I got a call from the property manager, Jasmine. I was notified that my storage unit "was tampered with and it looks like they weren't able to get in". At the end of the call she stated that she needed a key on file to work on getting the door fixed. I came in and talked to Jasmine and again insisted to have the key on file. Before I gave my key, I went to my unit just to check it out. I asked if there were any other units that were tampered with and she said that mine was the only one. I thought that was quite strange I went to my unit and I saw my unit was tampered with (they tried to pry the door open). I opened my unit and I saw everything was rummaged through. My bike and my camera were stolen. I was quite furious from what I saw and what was taken so I just locked up and went back to the front desk. I told Jasmine that my unit was broken in. I asked if I could see any video footage but I wasn't covered or insured so there's nothing I or A1 Storage could really do about it and that I would need to file a police report. There was not much sympathy but didn't think too much about it. I asked about when they would fix the door and she said it will be sometime within the week. Before I gave my key, I went back to my unit and took other valuables that they missed. I also put everything back and organized what was went through, locked up and went back to the office to hand Jasmine my key. I told her that the thing that was off was how they were able to lock the door with the metal shaft bent and my locks still in place 6-30-24 I came back around 6pm with my mom to my storage unit check my unit again just to take what other things that I could gather. After opening it up, my unit was rummaged through again. The door, lock/shaft looked to be the same as it was. It just boggled my mind how they were able to put it back without unlocking it. At this time I didn't want to assume but I was thinking maybe it was an inside job since they had my key and that I was told mine was the only one that was broken into. I was curious so I walked down neighboring units and I noticed a handful of units had their metal shafts cut open. My mom was worried for me so that's when I decided to just move out. Since it was already late, I thought to just do that the next day 7-1-24 I went into the office around 9am. The front door was closed and I called the number that was left on the door since it said they are on the property. Jasmine picked up and said that she'll be at the front desk shortly. She came in and she asked if I was the one that just called and showed me the red tag (tampered units). Seems like she remembers me from the week prior. I told her that my unit was broken into again. Again, no sympathy whatsoever, but I didn't need it. I then told her that there were 4 to 6 units that were broken into with the shafts cut. She looked frantic about the whole situation but who wouldn't if you're the only one managing the place. I asked if I could move out today and not be charged for the next month's rent since it is the 1st day of the month. She said I'm more than welcome to if I don't feel safe here. I was going to rate this place 0 stars but I thought granting me this deserved at least 1 star I started gathering my things and saw Jasmine, herself, working on replacing the shafts on the broken-into units. Made me wonder if she also calls the customers saying it looked like your door was tampered with but weren't able to get in I came across like 3 other people the day I moved out. I mentioned to them to be careful with the recent break-ins. I was glad I told them about it because they should know. However, Jasmine confronted me and asked me if I'm telling customers about the break-ins to not to do that because "it makes us look bad". Well, maybe they should have done a better job at securing the place. Btw, they should have door locks at the entry door of each building. I highly recommend to consider looking elsewhere

I arrived on property to receive keys to storage. Took less then 10 minutes. So easy…read more I booked my storage online so I was even more prepared. Storage clean, bright. Gate open til 10pm which is so helpful!

I rented at extra space in Santa Ana on 4th street im extremely disappointed bc Austin was…read moreharassing me day one when I began renting from ExtraSpace Austin wasn't employed there everything was going great then as Austin was hired on OMG this youngster is a monster all he did was accusing me of vaping and my partner not wearing a shirt it was so hot like 87 degrees my partner has mental health issues & im a lil lady 5ft i have work injuries i couldn't move all my things by myself Austin new my situation all he did was make my life a living hell.. i was terrified & Austin did not care .. warning the public DONT RENT at this facility it's a trick they make u feel like they are nice NOT it's a trick once ur in U pay all ur first month rent after that the threats begin THEY ARE PEDDY asf one month 2 month in now they threaten to throw u out! I had NO one to help me move my couches and frigerator I moved them to the front while I found a truck bc U-Haul wound help me bc I had chime & Cash App they refused to take my money TRUST I tried.. mind u Austin is watching not giving 2 about it .. it was a nightmare people.. and the worst part my couches & frig were stolen.. . NOT EVEN THINK OF RENTING AT EXTRASPACE!!! It's a trick!

The sales team here is very uninformed. Learned the hard way that the call center is not based at…read morethe location but some other location entirely. Couldn't tell me much about the layout of the property and was told I'd be on a ground floor with easy access. I ended up with a second floor unit and the initial size I was recommended wasn't large enough. I went with the bigger size which didn't "qualify" for the same promotion so my price jumped substantially from what was expected... All these storage facilities seem to prey on people in times of need and I thought a new one in my new county with a new brand would be different.... Sadly I was wrong

Dave is honest, friendly, and just all around good guy…read more He was really helpful when we moved in and again when we had questions on downsizing.