Went in for underarm laser. Receptionist, Amen, greeted me right away and informed me to fill out…read moreforms they text me earlier thay day. He was very professional and didnt pressure me, hurry me with all the questions I had. Lorraine helped me with the laser and she was excellent! Pricing here is pretty good compared to other places. I'd definitely recommend this place to others!

Came in for a few things since I saw them on my instagram and they had some good promos going on…read more Unfortunately it wasn't a pleasant experience. First impression was off as no one was at the front desk, took them a few minutes to come out and greet. There was some back and forth going on, seem like front desk was unorganized. Going in to the room I was met by 2 nurses one was just an observer. After consulting with nurse if what I wanted, she pretty much just brushed it off. All she did was draw in a paper, then proceeded to pinch my skin every time she injected. I was super thrown off by this method as I've been to many spas and no one has ever pinched my face to inject. She was super rough. Never gave a warning or asked how I was doing. I noticed she put all my forehead tox in ONE are instead of spreading it! Same goes for the other areas. I came out with literal bumps a read face from all the pinching. After everything all nurse said was your done, "your probably gonna bruise, but it'll go away " l walked out of there horrified! After checking out at front desk they said they would follow up in 10 days but of course no one called. I would not recommend this place, the nurses seem super undertrained, maybe even unqualified to inject. Their methods are not with patient in mind, and let's not even talk about the care cause there was none. 2 weeks after, my face is off, the nurse definitely didn't know what she was going , glad this isn't permanent. So save your self the trouble and don't go here.

I am disappointed with my experience, as this is now the second time my reservation has been…read morecanceled just 30 minutes before the scheduled appointment. While I understand that unforeseen circumstances can happen, last minute cancellations like this are highly inconvenient and disruptive. What makes this situation frustrating is the strict enforcement of the company's cancellation policy, which charges customers a 50% fee when canceling less than 24hrs in advance. It is only fair that the same level of accountability be upheld on both sides. Customers are expected to respect the policy, and in return, the business should demonstrate the same consideration and reliability. Not be compensated with a $5 discount. When if I had canceled the appointment would have been charged $30. Experiencing this issue more than once concerns me about their consistency and professionalism. I hope improvements are made to better manage scheduling or compensation.

I am beyond devastated. Worst experience ever. From start to finish. I don't know where to begin…read more This was my second time back at Sugar and Glow in Downey after many years of having a bad first experience. The few times I've been sugared here have been the most painful experiences. I've been getting sugared ( Brazilians) to be specific FOR YEARS so im no newby to the pain. I didn't decide to leave a review of my experience up until now because at the least, on my first experience I received exceptional customer service. Today just left me feeling really devastated. The customer service with Sugarist Kathy was shocking. I don't understand how someone in this type of field could be so unwelcoming and careless. It felt like she did not want to be there. She did not bother to introduce herself kindly or interact with me in any kind of way. She seemed very annoyed. She didn't care to make me feel welcomed or comfortable in such an intimate service. During the service I expressed to her that she was going too fast for me as I was in extreme pain from the way she was applying the sugar on my skin to the yanking of the hair. She stated that it was because I was on my cycle and because my hair was extremely long, now I understand it was long but like I said im not a newby to the pain of a Brazilian. She could've responded in a more understanding way. It just was not a pleasant experience for me from the moment she came out to get me from the lobby because of the customer service. I don't know if I got her on a bad day, but I wouldn't want any girl to experience the treatment that I did today. Sugar and Glow I hope you reiterate to your staff how important it is to make clients feel welcomed and comfortable, and to simply be kind and friendly, basic human decency. Specially for the price we are paying for these services. I left devastated..

This review is long overdue. I've been going to Alicia since she had her own room in the little…read moreshop in Downey by 2nd St. (since 2016) For all of you who've never been waxed, let me tell you, Alicia is wonderful. She's the first person I went to and she does a wonderful job at making the entire process as painless as it can be. She also talks to you which is a lovely distraction! Lol ( I always take a couple Tylenol before I go) I've also been going to Gisselle for her facials and she also does a great job. She is very good at getting you in and my skin looks great when I leave. :)

Amazing service, the vibe is always right, I try to come once a month to get my waxing done by…read moreGiselle. I've been coming here for over 6 years now. Come and see for yourself, you won't regret it. Pricing is actually very affordable too. Thanks for always keeping me smooth and silky Giselle

I've been a loyal client of Kody and Mai for over 16 years, ever since they opened their very first…read moresalon in the San Fernando Valley. I've followed them to their second location and now to their beautiful salon at Starlight because they're simply the best. That should tell you everything--you don't stay with a nail salon for 16 years unless they're consistently amazing. I even drive from Palmdale, and now that I spend time in San Francisco, I still make it a point to come back whenever I can because no one else compares. Kody and Mai have built an incredible team. Tina, Ana, and Mai are all exceptionally talented and take so much pride in their work. Whether I'm getting a manicure, pedicure, or full set, they are always meticulous, gentle, and pay attention to every little detail. Their work is beautiful, long-lasting, and the salon is always clean and welcoming. What keeps me coming back year after year isn't just the quality of their work--it's the people. Kody and Mai truly care about their clients, and they've created such a warm, friendly environment. They treat everyone like family, and you can tell they genuinely love what they do. If you're looking for a nail salon that consistently delivers outstanding quality, cleanliness, and customer service, I can't recommend them enough. They've earned my trust and loyalty for over 16 years, and I wouldn't go anywhere else.

Love them, it's my second time coming here. I accidentally broke my pinky a week later and they…read morefixed it right away. They were fast about it and with great service

I use to live down the street from Kaya Threading and they were my go to. I moved far ways 3 years…read moreago and hadn't been since. I liked no place I live by now. I was in town and had not done my brows in so long. I explained what I wanted and I got EXACTLY what I envisioned . The absolute best

I had a very uncomfortable experience during my visit. The staff member I interacted with was rude…read moreand unwelcoming, which made the situation unpleasant from the start. Additionally, when it came time to pay, I did not see any signage indicating that the business was cash-only. Because of that, I offered to pay through Zelle. I was asked to send the payment twice because I was told the payment had not been received. However, I showed proof that the payment had been sent and even handed over my phone so they could verify the transaction themselves. Overall, the lack of clear communication and the way the situation was handled left me feeling frustrated and dissatisfied with my experience.

I absolutely love my visits to LA Beauty Skin Center! From the moment I walk in, the staff makes me…read morefeel welcomed and comfortable -- the space is clean, professional, and so calming. They offer such a wide range of services, from laser hair removal and facials to advanced treatments like Morpheus8 and injectables, and every experience I've had has been top-notch. The team is so knowledgeable and attentive -- they take the time to explain each procedure, answer all my questions, and make sure I feel confident and cared for. Whether it's laser treatments or a rejuvenating facial, the results always speak for themselves. What I love most is how personalized the care feels -- you're not just another client, you're genuinely treated like a VIP. I highly recommend LA Beauty Skin Center to anyone looking for quality skincare and beauty services with outstanding results!

Do Not Come Here For Face Laser Hair Removal!!!!! Unless you want to loose your eyelashes for…read moreseveral months... * I purchased a 6-session full face laser hair removal package. * The first session was fine and my skin had no reaction. * The 2nd and 3rd sessions weren't pleasant as it caused redness and small bumps that turned into whiteheads lasting several days. Yikes. * The 4th session (the worst and last for me) was done by an inexperienced nurse who accidentally targeted my eyelid/eyelash area with the laser. * This caused significant pain, tearing, and irritation, and part of my eyelash was burned/cut off by mistake!!!!!. * Her reaction was unprofessional when I pointed it out. * I immediately reported the issue to reception. * I was later connected to a remote nurse/clinician via video call, but the response was dismissive and unhelpful, suggesting castor oil and saying it would regrow. (yay for me ;) 5 months I hardly got to regrow my lash) * No proper care, apology, or resolution was provided. * They contacted me twice afterward: the first time I was unavailable, and the second time the caller was speaking in a loud and aggressive manner, so I asked to be contacted another day as I was not willing to continue the conversation in that tone. * It has now been several months with no refund, no resolution, and no proper communication from the clinic management. I unfortunately only took a picture right after the incident. After that the eyelash fell out & only grew back several months after (with intense care) but I didn't take any photos during that time. Summary: Very inconsistent experience, not suitable for sensitive skin, and poor professionalism, skill level, and customer service throughout. I absolutely do not recommend.

I had a great experience at South Bay Med Spa. Alejandra was kind and helpful. Nurse Lisset was…read moreamazing. Super sweet, friendly and made me feel great. She knows what she is doing. I will be back!!!

Highly recommend coming here for facials, I received a treatment from Alejandra and it was one of…read morethe best experiences I've had. I will follow up with more treatments and the front desk staff is very professional.

BOOK WITH MARIA !!!!!! No offense to the other waxers, but…read moreMaria is literally heaven sent. She's fast, gentle, and so comforting during the wax. I've had 2 other waxers and my results were not as good as when I book with Maria. I got my first Brazilian wax ever with her, I told her how nervous I was and scared of the pain. She made it as painless as a Brazilian could be. Just returned for my 5th Brazilian and I'm extremely happy with how it went. I will never book with anyone else because of how good she is!!! Thank you Maria !!!

I've been coming to this specific location for years and it's gotten to the point where it's just…read moretime to finally speak up about the bad parts. My main issue was Mia at the front desk who, took about ten minutes to walk out to the front desk and acknowledge me at the location. She only walked out to check someone out, and when I gave her my name, she said, "you're an hour early, I don't have anything right now" and then continued to check out the other lady. I sat there and waited for a formal acknowledgment. I expected her to tell the other woman who was sitting in the room with me, you're next and tell me let's see what I can do and give you options. Nothing. I walked out, and had to waste an hour of my time for the appointment. When I walked in, she was still checking out the other lady, and then told me I would not be able to be seen because now I was too late, - 9 minute grace period, even though I waited 10 minutes to be acknowledged when I first walked in, too late. She told me there was nothing else left for the day although I had only one small prepaid service I was waiting for. I couldn't come the next day as I was heading out of town, hence the need for the wax. When I looked at my phone as I walked out, I got a text saying I had a no show and had 3 no shows before they don't take my appointments and can only do walk ins. I had to walk back in and ask her for her name - Mia, and who was supposed to be the waxer - Jeanette, who couldn't do the wax because they had just added new wax and turned up the heat. (This means nothing to me btw as I don't work there) She also told me she had been gone for ten minutes because she also has to sweep so they can close on time because there was only one waxer. This is an hour and a half at this point after I originally showed up when the closing was nearly 2 hours out. Not once did she mention, hey we only have one waxer, when I checked in, nor did she say look we are low staffed today can you com back at a different time or day. Nothing. It's rude and horrible customer service, I also don't appreciate the attitude when I called her out on her behavior. I didn't want to argue with a young girl, but I do find it incredibly disrespectful of me and my time. I will not be returning to the location and will be asking for my money back on unpaid wax passes. Additionally, EWC, get more employees and pay them fair wages. It's no wonder why people are constantly leaving, you leave the waxers spread thin, alone, and have compressed schedules for them making them make mistakes along the way. I really liked my last wax girl here, Stacy and ever since she left it's really gone downhill.