My mom now resides at the Gardens at Wakefield Plantation senior living apartment complex and we…read moreneeded a new general medical practice near by for her. We found Avance Primary Care while searching online. Their staff and care reviews were excellent and appt days and times seemed very easily accessible so we called. That very first phone conversation with the receptionist (unfortunately I didn't write down her name :/ it may have been Victoria??) was extremely warm and patient and helpful as I explained mom's needs. She listened carefully and asked thoughtful questions and recommended Dr. Lam. (Mom had definitely not been exactly keen on this whole new doctor plan and had been dragging her feet for a very long time.) Upon entering the office we were immediately greeted cheerfully and warmly by Anthony and Shirley at the front desk. They definitely put mom at ease throughout the check in process with their easy lighthearted banter and professionalism. Anthony directed us to a private computer cubby and very patiently explained how to fill out all the new patient forms electronically. Medical Assistant, Cierra, brought us back to the exam room and completed the initial assessment and vitals with just as easy and welcoming and professional manner. She was also very caring and thoughtful and concerned as I expressed some thoughts about mom with her privately. Dr. Lam came in and from the moment she stepped into the room she worked some magic and absolutely engaged mom from the get go! She was smart, insightful, caring, respectful, and gently got right to the heart of mom's needs while addressing and calming her fears and concerns. We made follow up appts with Dr. Lam and two of their other on site health care practitioners to additionally address mom's varied needs. She also set up referrals to two other outside practitioners in the area for more specialized health care needs. We feel we definitely made the right choice! Mom expressed that she would feel very comfortable going to see them on her own for any care she may need!! Thank you to the whole staff for a wonderful first experience! I'm sure mom will talk about this positively with her friends at The Gardens and I would without hesitation recommend this practice! Elaine Elbeery (for Barbara Poole) Winterville NC

Please don't get a job in the medical industry if you're going to act like every single human who…read morewalks through the door and call the phone is an inconvenience to you. Very rude attitude.

Telehealth was very convenient, can get in quickly and always get the support I'm looking forread more

Horrible! Would never come here again. Would rather use AI to diagnosis myself at home. I was…read morehaving stomach pains with a rash on my stomach as well as sinus issues, tightness in throat, cough, etc.. and the physician did not examine me at ALL! Never examined my rash or felt around my stomach to figure out where exactly the pain was coming from. We did agree to do blood work, but she would not let me know which blood tests she wanted to order and the cost for each. She just wanted me to show up and have blood vials taken--could be 1-5 vials. Who knows! I said this was not acceptable and that I wanted to know what tests were going to be performed and the cost. They said they could only tell that to me the morning of the blood draw. I said, nope...I would like to know ahead of time so I have time to research each test and decide which ones make sense to me. They finally agreed they would call me in a few days with this information. They NEVER did!! They called, but it was to schedule my follow-up appointment for a few months from then. They also ordered some kind of sleep test for me without my approval, which of course I would then have to pay out-of-pocket. I immediately cancelled the sleep test with the company. This is a money-making racket! They clearly don't care about patient care and cost to the patient. I will NEVER return!! Lastly, the front desk people are grumpy and unfriendly, and the place is dirty. Yuck!

My toddler needed a rapid covid test and this was the only urgent care (it was a weekend mind you)…read morethat was available to do one. The staff was overwhelmed with walk-ins as soon as they opened, and although I knew they couldn't handle any more patients, they took us on anyway. I am thankful they worked us into the schedule and we gladly waited our turn to be seen. The staff was so kind and accomodating. I am grateful to them.

I took myself and my son there on 12/22/17 to be seen for flu symptoms. They were empty but still…read moretook almost an hour to be seen The staff was cutting up on their phones etc. as we were waiting. Once we got back the nurse seemed as if she had no idea what she was doing. We both tested positive for flu. They wrote an rx for both of us, the pharmacy could not fill the one for my son because they couldn't get approval from our insurance. I called to see if they could switch it to another form of the same medicine and they were closed. I was transferred to their call service and told them the situation and they said a doctor would return my call in 15 mins, which they didn't. So I call the office the next morning they open, they call the pharmacy and call me back. They then proceed to tell me that since another doctor tried to call in a rx (I'm guessing from their call center, which they never let me know anything about) they were no longer going to be involved in my son's care. They told me if I was that concerned about his health I should take him to the Emergency Room. What?!? So here my son sits with the flu and cannot get the medicine he needs because of their negligence. They did not care one bit, they were extremely rude and unprofessional. I will NEVER go back there, and recommend you don't either. But I bet they will still bill our insurance for that doctors visit!

This place stinks . The staff is nice enough they do tell you upon coming in the wait however add…read more45 minutes to what they tell you . They accept blue cross however it's a waste of time because I came in with something at 9am and left at 11 :25 am . She came in asked my symptoms but yes as the other reviewer on here said it felt like she was grilling me and made me feel like I was lying about my symptoms she detected something but only gave me for y infection it's been 3 days and symptoms are still there I called and the receptionist said they would have to charge me as a new visit for results which will require different new prescription . I would rather save my valuable time and pay to go somewhere else to save me the trouble .

They turn patients away in need. Sitting there with no one in their lobby. And they are open the…read moreonly reason they are getting 1 is because a ZERO is not an option.

Had a very good experience here, despite the wait…read more Showed up at about 7:45 and was second person waiting for 8 am opening time. The check in process was easy. Despite being there when door opened, the first patient wasn't seen until 8:27, so almost 30 minute wait to be seen. There was a note on the glass stating that there was an employee shortage, so there would be a wait. There was only one PA there and no X-ray tech. With all that being said, the employees were very friendly and professional. The PA that saw me for my knee injury was wonderful (Justin) and he didn't rush me and really explained my injury. I definitely recommend this office - be prepared that there may be a wait but the courteous and helpful staff was very much appreciated!

30JULY25 | 1522 For: All and Veterans (Must Read)…read more MedAccess Urgent Care - Youngsville: Formal Complaint Date of Visit: 28 July 2025 at 11:51 AM I am deeply disappointed and disturbed by the treatment I received at MedAccess Urgent Care - Youngsville during my recent visit. After my evaluation, I respectfully provided verbal feedback to the Physician Assistant while waiting for a copy of my treatment summary. During this time, I was unexpectedly approached by a man who identified himself as the 'Manager of Physician Practices.' He projected an immediately unapproachable and authoritarian attitude. He escorted me just a few feet away from the front desk to a semi-private area, where he began questioning me in a harsh, condescending tone. I felt intimidated and repeatedly asked him to return to his station and to leave me alone--requests he blatantly ignored. Without my consent, he took possession of my personal identification and medical documents, stating that he had the authority to make copies for his records, despite my lack of authorization. When I objected and asked for my treatment summary--a standard patient right--he refused. I attempted to rationalize this by mentioning "insurance fraud," which made no logical sense in the context. Instead of resolving the issue, he raised his voice, ordered me to leave the premises, and stated that my treatment statement would be mailed. This level of hostility and lack of professionalism is absolutely unacceptable, especially in a medical setting. Under fundamental Patient Rights, his behavior appears to violate the following standards: - Right to respectful and dignified treatment - Right to receive a complete explanation and copy of your treatment plan and discharge documents - Right to privacy and protection of personal health information (HIPAA) - Right to refuse any unauthorized use or copying of your personal documentation Regardless of his position or education (as advertised on his business card), his behavior was intimidating, unethical, and in clear violation of professional medical conduct. No one seeking medical attention should be treated with such disregard. I hope MedAccess leadership addresses this situation immediately. Until then, I cannot, in good conscience, recommend this facility to anyone in need of respectful, secure, and professional urgent care. Respectfully, Proud U.S. Veteran | 30 Years of Military Service

This place was highly recommended. I provided a curated set of records that never were read. As a…read moreresult, I was prescribed a contraindicated drug, provided a diagnosis without proper documentation, and refused a script for obvious tests. Then, after waiting eight months to see the doctor, I drew a naive, immature and inexperienced PA who had no idea what she was doing. If a doctor's office cannot handle its current patient load, then it should not accept new patients. Not only is a visit a waste of time, but scary.

I recently got the flu from my children and went in to see Dr. Sachdeva because I just couldn't get…read morerid of my cough. Dr. Sachdeva came in, sat down and answered all my questions and quickly sent in my prescription so that I could get back to work. She was thorough yet quick and I appreciate that in my PCP. The office is clean, and parking was convenient.