Broke the law in selling me a car, dealer gave me the price, went home looked up the car on the…read moreCarFax site, same car was for sale on the CarFax site by the same dealer, listed price on CarFax site was $ 3,300.00 less than the dealer managers price. Dealer refused to sell me the car for price listed on CarFax by the same dealer. Per the internet that is illegal, internet states if an item is for sale with two prices, they must sell it for the lower price. They now refuse to take my calls to discuss the situation. Beware !!

Great place to purchase a vehicle, lot of newer vehicles with low mileage here. Well serviced…read morevehicles. Friendly staff.

I have gotten 4 or 5 vehicles from this location. I have never had a problem with the staff. As…read morelong as you work with them on payments they will work with you. They have a pretty good selection of vehicles to choose from, they also have a list of businesses for repairs that give discounts for dealing with auto express.

I had a very disappointing experience with this dealership. I purchased a 2017 Chevy Traverse, and…read morethe transmission was bad. I took the vehicle back the very next day because it was having serious problems, but I was told there was nothing they could do to help me. I expected better customer service and for the dealership to stand behind the vehicle they sold. Instead, I was left with an expensive problem and no support. I would encourage anyone considering buying a vehicle here to have it thoroughly inspected by an independent mechanic before making a purchase.

We bought a new 2026 Kia yesterday and the salesman we had was absolutely great. His name was David…read moreHodges. He was very nice and helpful in what we wanted. This is the second new vehicle we have purchased from here and we will not go anywhere else! David was the best, 5 stars!

Compare these reviews to Google. Everytime I'm in they offer a free oil change in exchange for a…read morefive star review and every time they offer horrid service. Schedule oil changes always take MINIMUM 90 minutes, most often I am there 2+ hours after my car is dropped off and they don't even touch it until 45 minutes. This place doesn't care about their customers or their reputation. Will NEVER buy Kia again.

Always great customer service. Lounge seating is comfy with snacks and drinks for your convenience.read more

My wife and I each own BMWs. Customer service at BMW North has been nothing short of atrocious. It…read moreis impossible to get a return call after leaving multiple voicemails about service warranty issues. Employees give the impression that they are disgruntled when having to assist with anything that is not a routine "check the box" request. We will not be back.

This review is for the car sales department. Had done a bunch of research and determined that a…read moreToyota Hilander hybrid was the right car for my family. Found through cargurus.com that Jake Sweeney had a car i was interested in. I live in WV, and the dealership was in OH, so our entire business was conducted via phone and email. The car price was in context of other Hilanders i had seen per year/mileage. From the get-go the sales person, Jason Vaughn was communicative, and preemptively sent me a video walk through, showing the inside and outside of the car. He was very responsive and we were able to get a deal done via the phone. There weren't a bunch of random fees, the only additional thing was a protective coating they added to the car (~$300) and a doc processing fee (~$400), which, honestly i was fine with as i was expecting more in the way of random fees, having had that experience with other dealers. They also gave me a discount that essentially waived those fees. Jason pointed me in the direction of a reputable car transport company, which worked with our schedule to deliver our new car in about a week at a competitive price (around $700). The thing for me that makes this a 5 star rather than a 4 star review, was that post the sale, Jason continued to be communicative and help us. I had a title issue (needed it to be an OR title for me and my wife, but we received an AND) which Jason researched and let me know that it came down to state regs and OH didnt have OR titles. I also had questions about the protective coating they added and he went out and sent me pics of the bottle so i could see what washes / waxes / coatings were compatible. Overall my bar for used car dealers is pretty low, but Jason and Jake Sweeny made the process of finding and buying my car easy and smooth, and surprisingly, still were communicative post sale. Would recommend this place and Jason Vaughn specifically as a good person to work with.

Great experience buying a new car! We had been looking…read moreonline for a week or two - so we had an idea what we wanted. We came in and asked to see a particular car on their lot. Test drove it and then bought the car. In about 2.5 hours from the time we got there I was driving off the lot with my brand new Mazda. Our salesman, Joe, was awesome! No hard sells on fluff. Friendly and helpful. So far I'm really enjoying my new Mazda!

I purchased a 2010 F350 from Imran back in August, only to find out when I attempted to trade it in…read morethat they sold it to me with frame damage. When I asked someone I was told there's nothing they can do about it, and asked if I checked the CarFax. Here's the thing, it didn't show up on CarFax, it showed up on Autocheck. They knew that, because they purchased it from the auctions where it's notated on the Autocheck report that it was announced at auction. I understand as is with used vehicles, but willingly putting people in a vehicle that would not adequately keep them safe in anything outside of a fender bender is just down right atrocious behavior.

This can't be the same truck I test drove…read more I've only had this truck since October 2021 and it's like I've owned it for years. The brakes and rotors are grinding. Once winter came I kept getting flat tires, went to have it looked at and they discover a cracked rim. Then we discover that one of the back tires is bald, it was not bald the day that we took it out for a test drive. I should have gone with JD Byrider, at least they would have fixed it. *UPDATE* It gets better- Went to get new tires today and 3 out of 4 tires- have stripped bolts!!!! Man it doesn't get any better than this, call up the company to see if I can speak with my sales rep and they keep hanging up on me. Gotta love a sh*tty car lot. Wish I could give them zero stars but Yelp doesn't allow that.

I had been desperately trying to find a car for a while, and honestly, I was starting to feel…read morehopeless. Every dealership I went to before Cincy Auto Credit wanted thousands of dollars down just to even consider putting me in a vehicle. With my situation, that just wasn't realistic, and I was getting turned away over and over again. That's when I met Josh Malarski at Cincy Auto Credit, and everything changed. From the very beginning, he was kind, patient, and understanding of what I was going through. He didn't treat me like just another sale--he listened and worked with me. Josh was able to get me into a reliable car with only $300 down and a very reasonable monthly payment. I couldn't believe it after all the roadblocks I had hit elsewhere. On top of that, the whole process only took about an hour. Compared to the stressful and exhausting experiences I had at other dealerships, this was such a relief. Josh made everything simple and straightforward, and I never once felt pressured or overwhelmed. Before finding Cincy Auto Credit, I was spending thousands of dollars a month renting cars just to get by. Now, thanks to Josh, I finally have my own vehicle and the peace of mind that comes with it. I can't even explain how much of a difference this has made in my life. If you're in need of a car and feel like no one else will help you, go see Josh at Cincy Auto Credit. He will truly do everything in his power to get you driving again. I am beyond thankful for Josh and the whole team here. They turned what felt like an impossible situation into a huge blessing.

The people in there were amazing! They helped my boyfriend get his rates to where they needed to…read morebe, got us paperwork and out the door! Made sure the car was in good shape and even gave us a battery! I recommend anyone to come here if they need a good car for a reasonable price !