This rating is long overdue...
If I had to quickly sum up my experiences here, I'd say that Sorab and his team exceeds any expectations of an auto shop.
I have now been here on TWO separate occasions and both times, I left feeling taken care of and I am thankful to have found our new go-to mechanic.
We first came to Mission Auto Repair after our van was having electrical issues. I got the error message on the screen and initially took it to Toyota to run a diagnostics and get a quote. They quoted us over $3,200 and charged us $500 to run the simple diagnostic. They also informed us that they found rodent droppings (but no rodents). After we received this ridiculous quote, we called a few mechanics to see what they could offer. Some of the mechanics we called had no idea what the parts/repairs that Toyota had listed were. This left us uneasy, but finally we called Mission Auto Repair after a recommendation from a family member; he used to frequent Mission Auto Repair for many years. Unknowingly, Mission Auto Repair had changed owners, but after talking to Sorab, he seemed knowledgable, so we took our chances.
After dropping off our van, he called us and informed us that we had a family of rats living under our hood! This blew our mind considering we drove the van often and it is fairly new. Nevertheless, he assured us that he would get rid of them before working on our van. He baited them with pizza and traps and eventually got rid of them. Everything else was smooth sailing. Unlike other mechanics, he worked on our van in a timely manner and completed the work in the quoted time. The best part? He charged us a little more than half of what Toyota quoted and was able to find the family of rats (unlike Toyota). He was also kind enough to not charge excessively for all the labor he and his team had put in, to remove parts and check all the electrical components, wrap extra electrical tape on wires, and went about and beyond to make sure nothing else was destroyed by the rodents.
On our second visit, we had to get our van towed because our van suddenly wouldn't start even though we just drove it less than an hour ago. Sorab took me in immediately and ran another diagnostic. Turns out the battery had somehow died. He called me to come over to drive it around and check it out for myself to see if I notice anything was off. Everything seemed ok so I thanked him and asked him what we owe for the trouble. His response? "You don't owe me anything!" We were so shocked by his kindness and generous business ethics: he truly cares about his customers and wants to create a relationship that makes them want to come back. On top of all this, he helped do an oil change and fill up all my fluids in my other car while I was waiting for our van.
Sorab is truly a knowledgeable, generous, and stand-up guy and we are so glad that we have re-found Mission Auto Repair. read more