Absolutely terrible service and zero accountability. Avoid this place. They did an oil change and failed to properly reinstall the skid plate, which started dragging on the freeway less than 10 minutes after I left. This was clearly caused by their negligence and I had a kid in my car who was very scared. When I returned, instead of fixing their mistake, they claimed they had no availability and said they could repair it next week leaving me without any vehicle for the whole weekend. Breaking something during service and then asking the customer to wait for the whole weekend to fix it is beyond ridiculous. Completely unprofessional and irresponsible. read more

Easy appointment and fast service. Quick in an out. Very friendly front desk team. Got done in a reasonable time read more

like I mentioned in my previous review , I had two mechanics do a casual inspection on the recommended services which they said, didn't need to be done. Today I went ahead and forked over a couple hundred bucks to have a complete physical and visual inspection where they basically took my car apart to inspect. Not only were a majority of the parts new, but they were done recently. I was quoted over $2000 from Future Auto Care . The repairs they recommended didn't need to be done , at all ! They should let people know they don't visually inspect the car before quoting someone $$$$$$ . Like I get it , it's a " recommendation on mileage " but to be adamant about the repairs and cost is just not business . Let people know there is no physical inspection , this is wild . read more

Sean accommodated without an appointment to check my engine mount and spark plug coils. He even honored a coupon he gave me from the last visit which I lost. He also remember my visit a year ago. Recommend this very accommodating auto repair shop. read more

We came here for an oil change and were pleasantly surprised with their services. The oil change included a full vehicle inspection and rotation of tires for no additional charge. They were very thorough and worked quickly so we didn't have to wait long. The prices are great and they sometimes have a Groupon offer to save even more. Definitely recommend. read more

Before I even start my review... This business has 464 negative reviews and they have two common denominators their staff is "less than friendly" or they are a "jerk" - and these are other reviewers. NOW 465 AND COUNTING Worst customer service I've ever experienced--honestly, I would've paid double anywhere else just to avoid whatever this place thinks "service" is. I'll spare everyone the novel this could be. Let's just say the owner, Sean, decided to be rude to me for absolutely no reason. Apparently I committed the unforgivable crime of greeting him at the "wrong" bay door. Instead of pointing me in the right direction like a normal human, he barked at me to go to the "office," which is roughly the size of a broom closet and twice as welcoming. No greeting. No acknowledgment. No basic courtesy. Just... RUDE. RUDE. RUDE. And let's talk about the shop: you can always tell a good mechanic by how organized their place is. One look around here and it felt like a tornado quit halfway through because even it said, "Nah, too messy." This review lines up perfectly with the other negative reviews floating around about this charming little disaster of a business. Save yourself the headache and avoid this place like it's leaking oil--because it probably is. read more

I had a terrible and shocking experience with Future Auto Care. In the past, I used a Groupon here and was told by their staff that returning customers should call directly and they would honor the same price. Based on that, I called on 1/13 in the evening just to confirm the price for a simple oil change. The person who answered the phone was unbelievably rude and aggressive. He told me, "We are not Groupon and we don't honor the price. Go to Groupon and ask them to service your car." When I told him he didn't need to be rude and could speak respectfully, he slammed the phone down on me. This is not how you talk to customers -- especially someone who has used your business before. Even if policies have changed, basic courtesy costs nothing. If this is how they treat people just for asking a question, I can't imagine trusting them with my car. Take your business elsewhere. read more

I've been to this auto shop before to get a oil change,no problems with those visits. FAST FORWARD TO 10/10/2024.. In the recent days i went to get a oil change,at that time I was notify that I had a leak it was highly suggested that I get a "pressure test" done. 10/10/24: was my scheduled appointment my car wasn't looked at until a hour after my appointment no more than 5 minutes after my hood was lifted Yolanda Patterson cames over to me and "we don't we don't need to do a pressure test i can see you have a really bad leak". I was shocked she ensured me she would give me the best price. After returning to the office and working on the computer she was able to get me a quote of $829.90 to replace my radiator and labor as well as labor and repairing the coolant hose at $768.65 as well as the heater hose and labor for $ 706.40. I was special grateful for her helping me she encouraged me to give her a 5 star for a review. Four months my car sat in the driveway because I didn't have the money spending money on public transportation and ubers...fast forward to February 28,25 my co worker husband came and looked at my car he said" you car don't have no fu#%ing leak" I have been driving my car since February and it is August with NO PROBLEMS. Its already hard enough going to get repairs on your vehicles as a woman with men trying to over price you WOMEN ATE DOING IT AS WELL... BE CAREFUL GOING HERE read more

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They were great! Luckily I was able to book their last appointment on a Saturday. The woman who helped checked us in and checked us out was very friendly, knowledgeable, and understanding. I needed to get my car diagnosed due to the check engine light on and I needed to pass smog. We had an idea of what it was and let them know. She talked with my husband about it. When it was time to pick my car up, she really took care of me and did not take advantage. They were honest and very helpful. Thanks for fixing the problem and being great to work with! Highly recommend this shop! read more

Great customer service! Great value. Competitive pricing. Overall my new go to for Oil changes. read more

Came to do an oil change with Groupon and got the brake and transmission fuild changed also. The services were done as expected at reasonable price and time. Carlos was very friendly and helpful. read more

I bought a groupon coupon for an oil change. I booked a 30min appointment for that oil change. I reached the merchant's place exactly at the appointment. He repeatedly told me to wait while working on his computer. After waiting patiently for 15min, I asked the merchant if he is going to complete my oil change in the scheduled time. He said no. He even said an appointment does not guarantee service. If you value your time and sanity, think twice! Now I am stuck with a coupon that groupon refuses to cancel and refund. I would stay away from this merchant and groupon. read more

Great service very straight forward The owner was amazing, friendly and straightforward Helped me out on the price with Audi service Will be coming back read more

I came in for first time for oil change and to remove air from my brake lines. They didn't give me any run around and got it done. They weee honest and prompt and told me what I needed and could do myself as far as preventative maintenance. I'm good with cars and knew they weren't blowing smoke. read more

Great place for oil change! Got all 4 of our cars and initially used a groupon. Their price isn't too bad even without it, and their multi-point inspection is very thorough. Yolanda at the front is really nice and helpful, and they honor the groupon price and are transparent about everything. Great service and nice people. read more

I recommend Future for a few reasons: - I found a great deal on Groupon and they suggested that I continue to go there and they would honor the Groupon price moving forward. - my son needed some repairs on his car as well and I really appreciate the openness and honesty that I received from Yolanda regarding what was necessary, what could possibly wait, and pricing options - I love that I could trust my son to go on his own and he received warm and open communication as well. Thank you! read more

Found a Groupon for Future Auto Care and was able to book an appointment for a same day oil change-- it was easy given that it was an online portal. The staff was very friendly and communicated well. Explained the issues with my car in a way I understood. read more

Sean and his team have consistently provided exceptional care for over two years. Their service is outstanding, their pricing is fair, and the overall experience has been excellent. I highly recommend them to anyone in the area. read more

Future auto care is a great place to bring your car for oil changes. The staff are very friendly and knowledgeable. The prices are fair and they did a great job! Highly recommended! read more

Came here for an oil change since my dealer was experiencing technical difficulties, found out there were other issues with my car. They were super helpful in explaining the issues and associated costs as well as rating how urgent each fix would be. Ended up changing my regular mechanic due to how helpful and accommodating they were! read more

Meh. The staff here were less than friendly and it took an hour to get an oil change when I had an appointment for it. They also charge a fee on top of the Groupon which came as a surprise. I wouldn't return. read more

Great and quick service! I take may cars for oil change here because they have good competative price and fast service. I usually make appointments to be in and out quick read more

Regular oil change and maintenance goes very smooth every time. I have been doing my car maintenance for around three years. I recommend future auto care. read more

Truly one of the best shop I've worked with! Thank you Yolanda!! Will be back to get more stuff done! Easy to schedule and go over what needs to be done! read more

Thank you Sean and Yolanda for your excellent auto service and customer service. I appreciate that if i want to understand the recommendations being made for my Toyota Corolla's maintenance they talk through the items. I started coming here on a friend's recommendation and agree that you get honest service. Of course, youve got to ask questions tho and tell them what your plans are for the car/constraints; otherwise they will recommend everything that is meant to be done at X miles, etc. Today Yolanda helped me - it was my first time meeting her. Great customer service - she set clear expectations for my 120K inspection, is knowledgable, and went the extra mile to check items herself when i was deciding what services to approve performing or hold off on for now (i.e., checked color/condition of my tranmission fluid and checked my engine and cabin air filter condition) read more

Sean gave me great, friendly, empathetic customer service. I wasn't sure about which oil change my car needed as it's new for me. Sean gave me a really good quote, much lower than other shops. he's really trustworthy and explained everything in detail and was really patient. super quick oil change. highly recommend this shop. I wont go anywhere else. read more

Easy oil change in and out. Yolanda was very nice, knowledgeable and helpful. Definitely recommend!

I went it for a 12:30 appt for an oil change and the woman said it'd be ready in 45. Came back around 1:12 and service hadn't been started yet and the woman proceeded to say "it can be ready in about 30mins or the time I quoted" which would've been 1:15. I couldn't wait any longer, so I left. Also, the Groupon is pointless "it's just to bring customers in". read more

Since I'm usually in the area and in need of an oil change, this was a good option to stop by and check out. My car uses synthetic oil and the Groupon was for Future Auto Care was pretty good. There is an additional fee to dispose of the oil so expect about ~$11 more. Overall, the price was reasonable and you can ask for the Groupon pricing without buying it (and better support the business). The general area is a bit secluded but there's a nearby cafe that one could wait at as service is being done on the car. My car was done in about 30-40min and was an overall easy experience. read more

First time here, Yelanda was super helpful and fixed my car super easily! If you have a really minor issue with your car, they'll deal with it free of charge too. read more

Yolanda is very helpful. I'm a new customer and they helped me investigate the car thoroughly and she helped me point out the safety issue concerning me a very long time. I'm really grateful and everyone here (like also John) are super nice!!! It's a great experience. read more

Future Auto Care - Yolanda and the office - Auto Repair Near Me - Fremont, California

I've had my car serviced a couple of times here and really appreciated the service provided by both Sean and Yolanda. I first went for an oil change and then went back to have an oil leak repaired. I had a great experience with my Groupon for the oil change.. I wasn't aware of the $11 disposal fee but the customer service was totally worth it! They were both great about answering any questions I had and scheduling over the phone is a seamless process. I would return here again. Thanks so much for fixing my car up! read more

Future Auto Care has amazing customer service. Carlos was super helpful any questions I had was answered . I had an appointment for an oil change and they were able to help me out before my appointment. They value their customers, the oil change was done in a timely manner. They are honest, respectful and professional. Definitely recommend them you won't be disappointed.! 5 stars well deserved! read more

EVERYTHING went well!!! Yolanda was AMAZING! She set me up with the services I paid for and suggested other services to keep my baby running smooth! She was more than accommodating and made the pleasurable even though o was spending my monies No but really she was knowledgeable and informative! 10/10 read more

I have been going here for a few years now! Future Auto Care always has excellent prices and will do their best to help with whatever you need! I will always continue to bring my car in to be taken care of! read more

Oh my goodness!!! Future Auto Care with Yolanda and the shops owner and all their techs wow AMAZING! They really are super knowledgeable, took the time to inspect the vehicle despite what other shops tried to tell me they found the true issue. I so appreciate the folks at this shop. Thank yall for getting me safe back on the road!! read more

Yolanda at future auto care is awesome! I will be back again for all my oil changes. This place also does other mechanical and body work. They also ran a complimentary check and made recommendations read more

Carlos first greeted me with kindness, and once a technician discovered a different problem with my vehicle, I was given the best service and attention my car properly needed. I came here with a Groupon and after my service this week, I plan on coming by for my regular services. The quality of their services has been outstanding and I plan on sharing my experience with everyone to let them know to come to Future Auto Care! ask for Carlos! read more

Easy appointment system online and reasonable prices for services. They offer price matches from Groupon for oil changes for returning customers. Mechanics are pretty quick with the services and they have free wifi while waiting as well. They also provide free roadside assistance with any service so that's an added perk. read more

Be aware this shop has problem to redeem the Groupon purchase. Bought two window tint services on Groupon for Sunnyvale shop. Scheduled the service online, and when I went to the shop on 5/28, it has been permanently closed. Called the Fremont shop, and Shawn said they can honor the Groupon, but I need to drop off the car for the whole day. (which I cannot on that day) Later went to the shop on 6/1, they said "Sorry, we cannot do it today. Please call back on 6/5." Called on 6/5 and 6/6, got the response " Sorry you cannot use it here since it's only for Sunnyvale shop". I got the feeling they just don't want to do business with me. Why not refuse it on 5/28? Totally a waste of time and money. Their listing is still online for Sunnyvale shop. read more