Another professional service from Rick at Dorso's. Honest and trustworthy. Drove our electric car through an invisible puddle and Rick went the extra mile to get our Prius back on the road. Truly appreciate your taking care of us. read more

Since our old mechanic (Glenmoor Auto) closed shop a while back, I brought our car to Dorso's for its 45,000-mile maintenance work. I was very happy with the thoroughness and quality of the work, and the owner gave me some good tips going forward along with a referral for getting new tires. read more

would highly recommend these guys! professional, thorough and friendly! complete inspection reports, didn't miss a thing! great to work with them read more

You know those businesses we occasionally hear about that have been in a community for years, if not decades. The ones that are built on quality work, integrity, and personable service. Thankfully, Dorso's Automotive is one of them. They totally get it. Unfortunately, this sector sometimes has a reputation for being opaque. However, Rick and his team at Dorso's go above and beyond to ensure you know exactly what's happening with your vehicle. Transparency! Imagine! Rick has ensured his business stays current by using technology thoughtfully to keep clients informed on the vehicle's status. You understand what you're being charged and why. Add in some good banter, a few laughs, and you get a great service experience. It's no wonder he's been around 35 years. Highly recommended. Glad I found our family's new auto shop. read more

I worked at the Vote Center with two other Prius owners who highly recommended Dorso. One of them has a 19 year old Prius!

I took my truck to a mechanic that I picked due to the price. Well I guess the old saying is true, I got what I payed for which was a shotty job and a failed smog test. Smh I remembered this place from about 2 years ago. I took my truck in and from the moment I arrived Rick and Dorso's staff were very polite, welcoming and provided great customer service. Rick and his staff were super knowledgeable about everything and had answers for all my questions. Even when they found other issues they were totally transparent and called me before they did any work to make sure both parties were aligned and in agreement. Dorsos wasn't the cheapest but they were the best choice for me and always will be. For honest reliable get what you pay for and more, choose Dorso's. You won't be sorry! read more

Great service. Very thorough, straightforward, and courteous. I recommend them and plan to return.

Excellence at the highest. We replaced our rear suspension. The cost is reasonable and the service was impeccable. We were fully informed of the progress through out day. Joe, the service manager didn't try to push any other services that we didn't necessarily needed. Sign us up as repeat customers. read more

Dorso is the place to go, period ! This review is long overdue . I had problem with my Hyundai Sonata with general repair as well as MUFFLER problem. My car had problem with muffler as well as maintenance. On calling couple of automotive repair shops in fremont , i was quotes too high or vague answers on muffler problem . Finally searching google reviews and yelp reviews i finally called Dorso. The calmly explained menthe muffler issue along with fix and price (which was bit high) but were very transparent hence I selected them straight away. Dorso team sent me detailed screenshots of problem for my general auto maintenance as well as muffler work which had to be taken care by special third party mufflers experts. They made sure about each stage of work and suggested precautions even though my car was done and i am glad i kept my vehicle for 2 days extra so that they could fix all my precautionary issues. The only regret I have is i should have started coming here maybe 6-7 months earlier for servicing ! Not only are the owners and all people here knowledgeable and are in this business for many years, but they are very transparent ( share screenshots of work at each stage and message us ) and humble guys ! I already have suggested most of my friends to have their car services here :) Best of luck and thanks to Dorso team for all the hard work dedication and the quality work provide to every car ! read more

There is a reason they have 5 stars. Rick is hands down the best- professional, communicative, safe and clean. It is rare to find outstanding customer service paired with expertise in the quality of their work, but Rick and Joe have mastered their craft. I will be returning for all future automotive needs on my 2006 Dodge Dakota, they have gained my trust and respect and I couldn't be happier. Thank you Rick for being honest, trustworthy and a true professional, if I could give 10+ stars I would. read more

I took my 2004 and 2007 Hondas to the dealer for service since I purchased them new. I needed a catalytic convertor for my 2004 CRV. Dorso's did an excellent job of finding and installing the part. I then started taking the CRV to Dorso's for regular service. The experience was BETTER than the dealership service department. Joe Amaral is meticulous with regard to explaining what needs to be done,why and the associated cost(s). Rick (the owner) is extremely knowledgeable, professional and meticulous in both technical and customer service. Andy, is a professional and equally helpful member of the team. As a result of the superlative service I received with regard to my 2004 CRV, I brought my wife's 2007 Honda Pilot in for 5k service. Again, all aspects of the service were meticulously executed. Dorso's provided a full explanation of all services and charges on my invoices. Dorso's supplied a full inspection, with pictures, of the cars, after each visit. The inspections noted items that may need attention, in the future, and any that may need more immediate attention. NOTE: THEY ARE THE MOST HONEST AND CAREFUL TEAM YOU WILL MEET. THEY ARE VERY CANDID ABOUT WHAT NEEDS TO BE DONE AND WHAT CAN WAIT. I wish I had gone to Dorso's Automotive sooner. They are BEYOND COMPARE IN ALL ASPECTS OF BOTH TECHNICAL SERVICE AND CUSTOMER SERVICE!!!!! I HIGHLY RECOMMEND DORSO'S AUTOMOTIVE. HAVE YOUR CAR(S) REPAIRED OR SERVICED AT DORSO'S. YOU WILL BE VERY PLEASED WITH THE RESULTS!!!!! MARC VITALE read more

Dorso's is the place to go to, if you are looking for an honest and thorough mechanic. They find and fix all the important issues that need to be fixed. If some issues don't need your attention right away, but a few months down the line, they tell you so. Their prices are reasonable. And my cars have been running smoothly since I started getting them taken care of by Dorso's. I would highly recommend Dorso's to everyone. read more

I had a great experience with Rick, Andy, and team at Dorso's. They are very familiar with a lot different vehicles, and I brought my 2019 Mazda CX-9 for coolant leak and brake fluid flush. They were able to address those issues and identify a couple of other things upon inspection. We ended up replacing rear brake pads/rotors as those were at minimums, and they identified a transmission oil leak that was not immediately visible. I would say that the thing that makes their shop outstanding is their attention to detail. Dealing with a few fluid leaks, their mechanics made sure to clean all the old fluids from the engine compartment. They used OEM gaskets to fix my transmission cooler leak and OE parts for the rear brakes. The other part of this business that I appreciate is their communication. The owner, Rick, and the service manager Andy carefully listen to your concerns, give timely updates, via text, phone, email. Unlike other shops, they take the time to get to know their customers and make sure that the customer understands what is necessary and what might need attention. I would say that their pricing is fair and reasonable, this is the type of business that you want to use and keep around in your neighborhood. I think I found my new neighborhood mechanic. read more

Excellent service, great communication, total transparency in their work. They have an online system that allows you to see updates, photos, notes from the mechanics so you don't have to keep calling. They are also AAA-certified which is a plus. I trust these guys. read more

Three years ago brought our 2006 Sonata to Dorso's before we drove on a big road trip . Now, after three years with the car mostly just sitting during Covid we took it back to Dorso's and went on a Hway 66 Sedona road-trip. The car ran perfect. No issues, but I wasn't worried because Dorso's went over the car before we left. Not many left with the quality service they provide. James & Marilyn Braswell read more

This is my second time bringing my Jeep to Dorso's . They are very reliable and trustworthy. I also liked the link i was emailed for a summary of my visit. It included pictures of my vehicle as well as pictures of things I should consider getting repaired in the future. Very nice and organized. read more

Our main mechanic had retired and got a great referral for this place. Brought Dad's 1995 Lexus here and WOW, VERY honest, professional and friendly. Reminds me of old school mechanic businesses. So happy we found our new shop for all of the family cars. Thank you, Joe and Rick for a positive experience! Worth every penny. read more

I've been taking my trucks to Dorso for years and I always get excellent repair and customer service.

Love these guys! Did an amazing work on my mustang. I had my car towed to the shop middle of the night and dropped my key in the Dropbox. After a conversation the next day they were able to tell me all the things needed to be done. Was prompt in responding and giving any updates. read more

Rick and his staff do an awesome job on my vehicle. I don't have to worry that because I'm a single woman they will take advantage of me. They go above and beyond to keep me happy and they are very honest and thorough. They always explain everything they did and what will need to be done next time. I've known Rick since he was a teenager so i trust him implicitly. I haven't known Joe that long but he's a great guy and very honest. Tristan, Rick's son is great also. He knows what he's doing and in fact, they are all highly trained and they always do a great job! read more

Absolutely love this mechanical shop! Rick, Tristan & Joe are the best! Thank you for all the work you do!

Great service, great people!! I got my Acura MDX towed to Dorso's as there was some problem with the charging system. Rob explained me everything in the detail and saved couple of bucks too! They won't put you in unnecessary expenses. I highly recommend Dorso's if you want genuine services! read more

Fantastic service from the moment I stepped in the shop. I learned about them from google and yelp reviews and decided to try them out. Making an appointment was not an hassle. Just pick up the phone and dial the number on their website( # on google does not work). I had to do a vehicle inspection for my car and Rick was so helpful on what package to choose. He has a good understanding of what the customer needs and he even follows up with photos and takes time to explain to you if you are interested. I would definitely recommend this service. Prices are also reasonable than other auto shops and dealers. read more

Dealt with Joe the entire time, from the time my Tahoe was taken in to the time it was finished. All my conversations with Joe were informative, cordial, and professional. He took the time to explain to me the issues he found, what he did to fix it, and suggestions on what may need attention next time. My Tahoe wasn't starting up every time so Joe traced all the wires to the different relays to try and isolate the problem and found out it was the ignition relay. After replacing the relay, Joe said he didn't experience any issues after that. It's hard to find a mechanic you can trust, but I feel like I can trust Joe and Dorso's. Their notes on what they did to troubleshoot and what they found were helpful in understanding what was done. I plan to go back to Dorso's if I have issues again with the Tahoe. read more

TL;DR: Excellent customer service! There were two instances that made a great impression: 1. The car's TPMS warning light was on. Dorso ran some quick tests on the TPMS sensors and confirmed that the sensors were OK. It turned out to be a flat tire. They recommended that the tires be replaced as they had worn out, and set me up with a recommendation of a really good tire place. Although I had visited them without an appointment, they tried their best to help me out. 2. It was raining and one of the windshield wipers got stuck. I visited Dorso at 5:15pm, just before they were about to close for the day. After checking the wiper, one of the guys noticed that it was a quick fix. Off he went to fetch his toolbox. The wiper was fixed, and I was on my way in less than 5 min... again without an appointment. They know how to win and retain customers. Great service! read more

This automotive shop has good ratings for a reason. I decided to no longer take my car to those quick service oil change places, as they really aren't detailed enough. So, I took my car to Dorso's for an oil change for my one and a half year old car, with only 24,000 miles on it. Turned out I had a brake fluid leak that is near impossible for a driver to know, unless it was already too late, and the brakes went out. Dorso's realized this is something that should be covered under warranty. So, I brought it to the dealership and they were flabbergasted like Dorso's was, this brake fluid leak is a fluke that just doesn't happen. I seriously don't think any quick oil changer place would have found this problem, or they would't have diagnosed it correctly. Thankfully I'm safe, thanks to Dorso's! read more

He is very reliable and professional. The work is excellent and explains clearly the problem.and the cost are reasonable. I would recommend him. read more

Dorsos auto is flat out awesome. No BS, very friendly and professional. I've gotten multiple things done on my truck including .. new shocks, leaf springs, oil change, new emergency brake, fixed an evap leak as well as other small things. I've been looking for a go to place I can trust. I trust them 100%. Big thank you to Dorsos for taking care of me and my truck read more

My husband and I have been taking our vehicles to Dorso's for over 30 years. I just moved "Mom" up from the LA Area to Fremont, SF Bay Area, and now she takes her car to Dorso's, too. During this past year, I put over 15,000 miles on one car, to help "Mom" move up to Fremont. That's over 15 roundtrips from SF Area to LA Area and back, often with a fully loaded car. I took my car to Rick at Dorso's for servicing and preventative maintenance a couple times this year for oil changes, which gave me the confidence to make the 8 hour drive alone through the Valley, over Gorman Pass, etc. I experienced ZERO problems with my car. Rick and his team are great with safety checks and watching out for potential problems with your car. Thanks Rick and Joe for taking such great care of my car! You made a difficult year easier for me! Mary B. read more

Wonderful customer service! I was freaking out that my car was suddenly making a terribly loud clanking sound and didn't stop for a good 20 minutes. They were the nearest auto shop according to Yelp so called them and the gentlemen (didn't get his name, but he had a long bushy beard) who picked up told me they're closing in two minutes but he'll wait for me to get there and help me. I drove slowly and got there 15 minutes later. He didn't find any issue and took my car on a drive to determine the cause. Once he started driving it, the sound stopped (maybe it was caused by a rock that dislodged itself after awhile?). I felt embarrassed for freaking out over what seemed to have been nothing. He assured me I did the right thing by going into the shop to have it examined for safety precaution. So kind of them to have gone out of their way to stay open after hours to help me out and being so nice about everything. Now I know there's a great auto shop with wonderful service near me if I ever need anything for my car! read more

I heard of this place via the other Yelp review. I gave Rick a call and he was very friendly - I told him my car was making a noise and I needed someone to check it out. He had me come on over and he was willing to hop in the car and go for a ride with me to figure out what was up. He immediately identified what was wrong and I left my car with him to more fully examine. I received a timely call with a short list of repairs - he didn't push to do anything other than what I had originally asked him about (brakes). He was interested in taking care of my car and me, not squeezing me for every last cent. The brake job they did was great. My wife went to pick the car up and she said Rick was very helpful and patiently explained to her everything he had done and what was going on with the car. Sometimes mechanics can be condescending to women but my wife was happy with the way Rick interacted with her. I'll definitely be bringing my car back when I need it worked on again. UPDATE as of 3/20/08: My wife and I have brought our cars here over the past year and had consistently good results. Tom and Rick always clearly explain what's up with the car, break down every charge on the bill when you pay, etc. My impression is they don't want to make money by ripping you off like some mechanics do. Instead, they want to provide solid, friendly, honest service so they have repeat customers. Imagine that! read more

Charge way to much for there service !! spark plug need to be replace which cost $4.15 per and my daughter has a 4 cylinder 1996 Chevy cavalier.. Anyhow the throttle body just need a cleaning and brand new spark plug wire charging me $720 for a freaking tune up .. Remember it's a cavalier not a Mercedes Benz .. And they charge me $186 for a diagnostic too .. Never again !! I took my daughters car and left .. Yes I did pay for the diagnostic!!! Smh !!!! NEVER NEVER RECOMMEND THIS SHOP !!! I finally got my daughters car tuned up at Fremont repair shop #2 they charged me $185 !! Really DORSO is a ripoff!! They charge me $186 for a damn diagnostic and Fremont repair shop #2 said they charge $105 and $185 for diesel..smh!!!i think they racial profiling. Never ever again ripping people off !!! read more

What can I say about Dorso's that other reviewers have not said already? Only that everything good you read about Dorso's is true! I have a 10 year old Toyota mini van with over 170K mileage which has required critical repairs the last 2 years. Before that it was my 1994 Ford Ranger Truck and a 1990 ford Thunderbird. From my first visit to Dorso's to my most recent, my last two visits to Dorso's for my van are evidence and testimonial of their detailed workmanship and commitment to quality service. For example, last August I was experiencing a shimmy to the steering wheel on my van while accelerating. Since I was about to make a major trip over the cascade mountains, I brought it to Dorso's for a diagnostic. During the inspection, it was found that a ball joint, shocks, and front suspension tie rods were in need of replacing. Here is where the the evidence of quality workmanship comes in. After installing the new components, Rick and his staff were still experiencing a problem with the shimmy. This puzzled Rick, so he started doing some research and leg work to try to find out why this was still happening, for Rick had never had this happen before. After contacting Toyota and the manufacturer of the replacement parts, they suggested trying different components which Rick tried to no avail. After further research and inspection, Rick finally discovered that in addition to the failing ball joints and tie rods, it was the engine mounts that were also cracking and failing, causing the engine block to move, putting stress on the whole drive train and suspension which was causing the whole problem. If Rick did not catch this problem, my trip over the Cascade mountains could have been a tragic one. With my recent visit yesterday, I brought my van in again for service and what I thought was a brake replacement because of a horrible squeak after 10 months of use. However, Joe informed me that they still had life left, and that they just needed adjustment and cleaning. Further testimonial of their honesty, they did not try to sell me something I did not need. In addition, Joe arranged a rental car for me for having to keep the van overnight to replace a leaky gasket as well, and they had the van washed for me, more great customer service. The bottom line is I have been bringing my vehicles to Dorso's for repairs for over 10 years now, and I'am writing this review because of the continued excellent work quality they perform, and the care and excellent customer service both Rick and Joe provide to me as a customer. There has been no reason to go anywhere else (Nor will I) because of the quality service they provide to their customers. Rick and Joe will make every effort, and take what ever time and commitment it takes to complete a repair 100% correctly! Good Job Boys, keep up the excellent work, and Thank You one again for your quality care! read more

Unfortunately I live in Sunnyvale, so It's hards for me to get to Rick over at Dorsos these days. He's been our family mechanic for years, and I trust him with anything. Dorsos isn't the cheapest place around, but the work they do is top notch, and Rick will spend the time to really help you out. Very good place and I recommend to everyone. I just read the review below. Fair enough. However, I would prefer a mechanic charging me $150 bucks and then tell me everything is fine, over a mechanic claiming a free check, and then tries to convince me I need 2 grand worth of work done. That's just me. read more

Honest. Above and beyond helpful. Knowledgeable. Friendly. Quick without suffering quality. If those items are on your checklist as requirements for a business and you need auto repair, look no further. I've used them for our car (Saturn) and for my father's Cadillac and am a happy, satisfied and returning customer. As a note, my father is elderly and can get a little confused. Dorso's treated him with patience and respect which is, unfortunately, uncommon enough to be a bonus rather than expected. Best guys ever. read more

Today was my first visit to Dorso's and I think I've found my new auto shop. The staff is friendly and knowledgeable and the communication is excellent. The diagnosis steps and results are clearly explained as is the repair work. I felt a real sense of trustworthiness from Dorso's and I feel great about choosing them today. Very thorough. I'll absolutely be coming back and would definitely recommend them if you're looking for a good auto shop. Summary: 2009 VW Jetta Car not starting - jump required Battery showed green light indicating ok Called around noon Battery failed load test - new battery installed Found additional items: nail in tire, replaced rear license plate light, fixed spare tire low pressure, topped off oil level Car back by 5:30 Received new customer discount Had enough time to head over to my tire shop for free tire repair read more

Great service place. They removed a rodent from our vehicle (which many places refuse to do) and they did so for a very reasonable cost. Would definitely go here again! read more

After my car failed to start in Union City I called AAA in order to get it towed. The AAA dispatch person suggested a number of places close to where I was. She mentioned Dorso's as it was 5 miles away. As this was after closing hours I dropped off my key and received a call the next day. Rick was very straightforward and informed me exactly what my issue was. Although the repair was minor(bad battery terminal) Rick also outlined the other potential issues without pushing me to get these items repaired as many mechanics do. Although I wound up selling my vehicle shortly after I would have definitely went back to Dorso's for the repairs needed. read more

Can we say AMAZING! After calling different Honda dealerships and hearing chuckles after each question I asked I knew I had to go somewhere else. In a panic I posted on fb a request for a honest mechanic and someone requested Dorso's! From the first contact I made with them over the phone until I drove my car off the lot my experience was hands down the best customer service I've ever received,when it came to mechanics. They treated my car as if it was theirs. They answered all my questions and went over everything in detail. They told me what I needed now and what could wait. If they can't do a certain job they will give you referrals to people they recommend to get it done. All with a smile! I will drive from Oakland to Fremont again to have them service my car! I know my car is in good hands at Dorsos! read more

Very accommodating - Took the vehicle without an appointment even though they were swamped with work Good communications - Kept us up to date with the diagnosis and offered up multiple options to put the vehicle back into service Post repair review and assessment - walked us through all of the work performed, noted items which will need work / replacement in the future Summary - This is the place you want to take your vehicles to for service or repair. It will be clear that they understand and deliver on customer service read more