Save yourself the time, and money. I was referred to Mitchell Plumbing from a work associate. I was remodeling my bathroom. I got the bid to do quite a bit of work in an old house. I needed the toilet moved, as well as the plumbing for both the shower, and sink. I also had them remove the hot water heater, and fix some of the plumbing work around it. It went great initially. They came out and did most of the work the first day, but had to come back the next day to fix some things. Over all no problems at all except for the $6000 dollar bill for one days work. The real problems came when it was time to put everything back together. My newly remodeled bathroom needed the fixtures done, the toilet and hot water heater put back in. The appt was scheduled for a Monday at 1pm, of which they showed up at 3:30, and told me they could only work for an hour. So, they put the toilet in, and left without doing anything else. They came back on a Wednesday to finish. Of which they chipped the tile in my shower, didn't place the plumbing in the right spot for the vanity, so the drawer wouldn't close, I also didn't have any pressure when using the hot water. They left and told me everything was working perfectly(apparently didn't check) they sent the estimator of Friday because "they had a big job going now, and didn't have anyone to send" the estimator was quite rude and condescending, and left without actually fixing anything. Because of this "big job" they weren't able to send any one until the following Wednesday. Of which they then charged me $200 extra because of a "mineral deposit removal" All in all. I had 4 projects for them to accomplish, all together it took them 2 days, they charged me $8000 and they messed up 3 of them, and left me to figure it out. Save yourself, and use someone else. My hot water still doesn't have good pressure. read more

These guys have responded quickly and delivered great plumbing services. I highly recommend them.

Asked them to come out to provide an estimate for a leaky shower that needs to be repaired/replaced. As this will most likely end up being costly, I had around 5 vendors come to review the work and provide a bid. They did not tell me they would charge to come out to make an estimate up front, yet they charged me $200 for a service call. The others did nit, I will not be using this company, as I need information to make the best decision, and would not have even had them come out if I knew it would have been a charged service call. read more

We've been customer's for over 30 years and have always been extremely satisfied with the quality of work Mitchel Plumbing has done for us. Great company and family business! Prices have always been fair and their employees are exceptional. I would highly recommend this company. You will be glad you called them! read more

First off: Shame on me. It takes two to Tango (or tangle...), and part of this is my fault. Mitchel was a referral from a trusted source, so I opted not to ask for an estimate. I also opted not to talk to any other plumbers. In hindsight, this experience was a good (expensive) lesson. Short story: I called Mitchel to replace a kitchen sink and faucet...I later received a $1000 (yes one thousand) bill. Sorry, but that simply doesn't pass the sniff test. Granted, it was a cast iron sink. Yes, that's heavy and one person shouldn't try to lift it. When making the appt I offered to assist. Due to liability, they said I couldn't. Fair enough. Note, a simple aluminum sink went back in - not another cast iron - and I was clear that was the plan. The invoice showed 4 hrs of work - 2 guys x 2 hrs each. After removing the sink in approximately 15 mins, the guys discovered that my new sink wouldn't fit. They said I had to cut the hole bigger and at 35 mins they left. Lucky for me I do my own remodel work so I have the tools and the experience to do such a thing. What do normal people do? Strike 1 for Mitchel. They of course couldn't get back to us for 4 days so we went without a sink. Both guys eventually returned. Most people can figure out that only 1 full grown human can fit under a sink. I have no idea why both guys returned. Guy #2 stood around the entire visit - as he'd done on day one (minus lifting the heavy sink out). The original sink was a double, so had 2 drains going into a "Y" then into the wall. The new sink is a big single. I wanted the "Y" cut out to save room under the sink. This didn't happen. Instead of doing the right thing, they did the quick & easy thing - cut the 2 ends off, capped one, connected the drain to the other. So now for the entire life of the sink I get to clean out the "2nd Y" and I still have the extra PVC in the way. Strike 2. Another note: I could have done all of the above myself. The entire point of calling a plumber was to get it done "right". Ugh. Then the $1000 invoice. Truly comical. I of course called to discuss. They knocked it down to $750. Still truly comical. That's 2 guys x3 hrs. But 2 guys didn't work anywhere near 3 hrs. I paid $250 for a guy to spend 5 mins helping pull out the sink... Ha! We should all be plumbers. Strike 3. I notice that on the Mitchel website there is a Reference page. Heads up that all the reviews are 11 yrs old, and they handpicked the 5-star reviews. On Google in the last 1 year they have multiple 1-star reviews. And...here's another. In a time of price-gouging and doing the fast & easy (and not right) job, you guys fit right in. Congrats with jumping on the band wagon. Unfortunate to see yet another business lose their way. read more

We've had Mitchel come to our house twice now to repair or replace fixtures and piping. Our house was built in 1928, so it has many quirks. Mitchel is top notch. The person answering the phone is very professional, and the service people interview you before they come to make sure they have all the right parts. I send them photos form my smartphone if needed. The person arrives punctually or, they've called me an hour or more ahead of time to let me know they may be a bit late. The work is done professional, it lasts and they clean up after themselves. read more

Mitchel Plumbing was a pleasure to work with! We had a pretty major leak in our bathtub drain that was leaking in our basement - our house was built in 1905, so it has a lot of old piping. We called Mitchel Plumbing on a whim (they were the closest to us that came up on a Google search) and Robin got us on the schedule promptly. She scheduled someone to come out, survey what needed to be done and completely replace the pipes within 4 business days! Ryan was outstanding and had lots of experience in plumbing older homes. He had everything fixed, back in place, swept up all debris and disposed of the old hardware in less than 3.5 hours. We will definitely be calling them for any future plumbing needs! read more

Mitchel Plumbing has been taking care of my heating and hot water since they installed the system over 20 years ago. I have never been disappointed. read more

Love Kevin. We've had a few small plumbing issues and he's always honest, fast and friendly. We continue to go back to Mitchel Pluming and always request Kevin. Thanks for the great service! read more

I have used this company for many years for both my business location in Lakewood and my home in Gig Harbor. The company recently helped with some aging kitchen plumbing. Ryan was the technician who provided the service on two dates. What an enthusiastic plumber! Great company, excellent community resource! read more

My water heater sprung a leak a couple months back, but it was 22 years old, so I wanted to get the same brand (Bradford White - when I looked into it, it turns they're USA made and the longest lasting, but only a plumber certified to install by BW can sell them, and most plumbers charge extra for it). I obtained numerous bids and the lowest bids came from plumbers who were pushy and talked my ear off like salesmen (not trustworthy). Charly actually sounded level headed, only installs Bradford Whites, came in at the lowest bid of all the quotes I received, and provided the same service and warranty. I felt he and his install crew were honest, informative, and immensely helpful. I strongly recommend! read more

We hired Mitchel Plumbing to install plumbing and fix an old heating system. Plumbing went OK but they never got the heating system to work and refused to work with us on installing a new one. Now we're coming up to a year from when they started and heat still not working right. Plus we discovered after the fact that part of the "fix" was installed incorrectly! Don't waste your time with these guys - they don't take responsibility for their work and are hard to deal with. There are better plumbing & heating outfits out there. read more

I have received services twice from this company. I have to say that I have been very impressed both times. I only wish I would've written a review 10 years ago when I first received the service. Plumbers and staff at the office were very responsive to my needs, were reassuring, gave me tips and tricks on how to reduce my cost, and responded to calls in a timely manner. Service techs were professional, courteous, and respectful. I will do business again! read more

I live in a rental property that is taken care of by Mitchels Plumbing and the multiple times I have had to have them here over the years, the guys have always been professional and gone above and beyond . Ryan was here last week to replace a water heater and resolidified why these guys will always be the ones we call. read more

After seeing the comment that the owner put on my yelp review, I had to say that I spoke at length with my landlord and they were incredibly dissatisfied by the work that this company did. They told me that they would never use them again for that bathtub. read more

I called Mitchel Plumbing looking for a part to get my gas hot water heater working again. A Thermal Pile. I talked with Angie who immediatly got Charly on the line. He listened to what I needed, stated he did not have part in stock, called around to several places. and struck out. He suggested that if I called a few of the contractor part houses, and they had a part that was not an exact match but would work, let him know. I did, found a similar part. I contacted him, he went, got the part, brought it to my house. Saw that I was kind of uncomfortable with messing around with a gas appliance and offered to take the time to install it for me. I am glad he did, there were alot of nuances that I probably would not have done correctly or safely. He was professional the entire time and did the job quickly and got it working. Hats off to Charly and Mitchel Plumbing, great job, and the company who I plan on calling for all of my plumbing needs. read more