Sarah did a great job with my hair yesterday. I've been going to Mitchells for many years. Because if my travel for work, I can not always use the same girl. As for yesterday, she gets a 5 star. read more

Salta is the best!! She is kind, listens and works magic with your hair!! I wish I could bring her home with me! Mitchell's is lucky to have such a talented stylist! read more

If you need an amazing cut and color go to Kaitlyn at the Kenwood location! She is worth every single penny! Kaitlyn did my hair for my wedding three years ago and yesterday fixed a color mishap along with my damaged hair. She listened to what I wanted and made my hair look amazing! I love the Oribe products they use in the salon and the Olaplex treatment really helped my fried hair! Cannot recommend Kaitlyn enough--she is so sweet and really talented! read more

Haircut and color was excellent. It was my first visit with Rebecca and I will be back. Unfortunately, I also had my eyebrows waxed and although Tamela did a nice job, I have had a severe reaction to whatever product she used on me. Woke up to completely swollen shut eyes...2urgent cares visits in 24 hours and $150 in medical bills and 2 shots later, kinda ruins the whole experience and my weekend. Very disappointing. read more

I have never had a bad experience here. I won't let anyone besides Jordan touch my hair! She actually listens to what I want done to my hair and does it! read more

The service was great but the noise from the gym next door was very loud and distracting. As a result it was very difficult to relax which made the entire experience very disappointing. read more

Stacie always does a wonderful job with my hair - I'm very happy! BUT three stars because the front desk staff, I have found, is pretty inconsistent. Mostly very friendly and helpful, but then the odd time there's attitude...like yesterday - I was checking out and the girl who waited on me was snotty. Mitchell's...please train your staff - whether the customers are millionaires or not, we are all spending our hard earned $$$ for excellent customer service, friendliness and top notch beauty & hair treatments. Those who work on the front lines need to project a great image. "Attitude" does not convey that this is a high-end salon. Attitude conveys a lack in your people skills. Front desk people, you are not doing ME a favor. I can go elsewhere for services. read more

I went yesterday with a good friend in from out of town for the one out for two mani/pedi appointment. Our technicians were very kind and friendly, but in less than 24 hours, I have numerous chips on my nails. I have not even done anything besides go to dinner and out for a drinks with said friend. It's quite disappointing as our services were $100 each. I'm not sure I would recommend this service, though it was relaxing. read more

Cyndie was amazing. By far one of the best massages I've had. I will definitely return to see her.

I recently went to Mitchells for spa treatments and the experience with the spa professionals was great. However, when I decided to buy some cosmetics it was brought to my attention that they didnt stock makeup for my "shade". So they said it would be oreder and mailed to me. Two weeks later with no update and after I bought it from another spa that did stock my "shade" I still had not heard anything. Then when I called they hadnt pkaced the order even though I paid upfront. After speaking to the manager about it she kept saying I was being rude and that she would have to check on the status. This is so ridiculous. After spending almost $400.00 I feel totally disrespected. Honestly, it's a good spa as long as you are not a minority. Don't waste your money on poor service. read more

We had a great experience. Very professional and pleasant people. The massage was excellent for me and my wife. Would highly recommend.

I decided to get a haircut at Mitchell's with one of the highest level stylists. Next time I plan to give my four grandkids each a pair of scissors and $20 and let them see if they can do better. I an convinced they can. Rather than a simple bob, the stylist decided to texturizing my hair, too. I assume that is so it would be called a hair design rather than just a haircut. What a mess! Though the top layer of hair seems uniform, underneath there are large chunks of short hair of various lengths throughout my head that are in no way blended with the longer layers. Sheepishly I went to a friend who is trained as a stylist to ask her opinion. She said it was definitely one of the worst haircuts she has seen in a long while. She asked if I had it done by a student at a cosmetology school. The stylist was nice but clearly more interested in doing what she wanted than to do what I asked. It will be at least six month before this hack job will grow out. read more

I bought my Mom a massage after she had a stressful week. She needs a little extra help because of her age and the Salon staff was very accommodating and took the extra care needed. She saw Cynthia and she said she was very good and that she really liked her. She enjoyed her experience! read more

This rating is for front desk service.My stylist rating is 5 stars;if it was not for her I would switch right away.Your front desk staff gives me the impression of not liking what they do;that in turn reflects their flat unwelcoming attitude. If you separate answering the phone calls and receiving the guests and have more staff may be they will feel happy and in turn afford the customers a better reception. read more

Mitchell's is always wonderful. If you are ever in need of the best facial. I had Gale this time at the Kenwood location. She was so gentle and wonderful. I felt like I had been at a Salon all day and my service was one hour. Two days later and my face still feels great. read more

I would not recommend coming here if you have curly/ethnic hair. Every single time I come here to get my hair cut, the stylist insists on thinning out my hair and it has taken me 4 years to grow back my healthy curls from the damage that was done to it. I went in earlier this week, hoping for the best, and despite me specifically emphasizing that I want only the slightest trim, the stylist ignored me and continued to thin out my hair and said that it would make it sit better. I felt like what I was asking for was ignored and unaddressed, even though I tried to be as specific (while also being polite) as possible. The same day, I also spent a lot of money to get highlights for the first time, and now I have these awful copper streaks throughout my hair. I am so disappointed and I don't think I can come back here again. read more

Over 25 years and different stylists, I experienced good and a few great hairstyles but artists can be flighty, overpriced and run late. I've moved on. read more

I am completely appalled by the service here. A friend recently had highlights done here and they were horrible. She even had photos showing how bad they were. She had to go back three times to have her hair fixed. The manager was downright rude to her, wouldn't give her a full refund, and told her she was no longer allowed to come back to Mitchell's. I will personally never use ANY of their services due to the way she was treated. I suggest you go elsewhere. read more

I have been a 30 year customer and Angie H. is the best. My only complaint is the internet service is the worst, no matter where in the Kenwood location. I like to bring my iPad to relax in the color room to read, internet service is spotty at best. Please do something about upgrading the internet. Yesterday I couldn't even connect with my iPhone. The network kept telling me the password was wrong which is the area code and their phone number. Put some money into this for your customers. read more

Although I said my hair wasn't light enough, I was told it was. And that was it. Love the hair cut. The hair cut was $55.50 while the highlights were $100. I'll buy the box for $15 next time. Will continue with haircuts ... will find other for highlighting my hair. read more

I go to Jo for Keratin Express treatments (LOVE) color and cut - always listens and adjusts tone to what I want - (lighter for summer - low lights in fall/winter) AND she is great to be with. Cannot recommend more highly! read more

Zero stars: Haircut by Salon Director at Kenwood I will never be coming back to Mitchells at Kenwood, or any other Mitchells business. I thought that maybe one would get what they pay for, and so thought it would be worth paying twice as much as I normally do to have my hair cut by a salon director at Mitchells. I had heard the Kenwood location was the best, so chose that over the location closer to me as I wanted to see if Mitchells was really worth the price and go where it was supposed to be great. Before I even start on the actual service I paid for, I had to wait 45 minutes past my booked appointment time after checking in. It was such terrible treatment in the lobby. I would have given up after 25 minutes past the scheduled start of my appointment time but the receptionist said my stylist was in the building and I was leaving for work abroad which is why I was getting a hair cut. Mitchells kept me waiting so long I was unable to get an appointment at another salon before I would have to leave for work, so an effective strategy on their part to present themselves as the only option. I find it completely unacceptable to book someone, have them show up on time a.k.a. a little early, only to make them wait until their initial appointment would have been finished. Zero stars on that and I thought it could only go up hill after the terrible prolonged lobby experience. My stylist actually did exist and work there, and eventually came out to meet me with one apology of "I'm so sorry, this never happens". Everything else that followed was definitely a waste of time and money, but sadly I was left with no other options if I wanted to receive a haircut before my work travel. My hair came out much more damaged as evidenced by the breakage it would seem was caused by her terrible shampooing, rough handling of the hair with the towel and yanking and leaving round brushes tangled in it despite my requests of how to minimize the damage based on how wet the hair was, etc. Not that it is really worth mentioning but she did not seem very knowledgeable of hair physiology, hair products, or the hair industry in general, she could barely even talk about the Oribe products she uses. What she did have to say about the Oribe was so disconnected and sales pitchy it made me really uncomfortable and sad that I had put my hair in her hands. The last thing I will say is that I have never had a stylist be so rude as to put down her tools multiple times mid-cut to pick up her cellphone and become fully engrossed in texting. I already waited so long to just get my hair cut, and now the stylist wants to prolong my time in the chair so that she can send texts and giggle at her cellphone screen?? Obscene. I don't know why people think Mitchells hair services is worth paying $50+ for. Hopefully they can improve their staff and operations, even though unfortunately I will not be returning to find out. I wish Mitchells cared more about the people that choose to come see them. I have never waited that long for a reservation in any industry. As disappointing as the whole experience was, the worst part about it and why I am actually leaving feedback, is that Mitchells had ample time to try and improve my experience knowing I wasn't just sitting in the lobby for 45 minutes after my appointment time for fun. I believe Mitchells can do better, but apparently they don't care how their customers feel, even if they are paying twice as much as nearby salons to be there. read more

As usual Great job from my wonderful cosmetologist Lucy!!!! Absolutely love my monthly treatments!!!! Can hardly wait for the next one!!!

Had an amazing experience with Rowan at Mitchels I told her what I wanted and I walked out feeling beautiful and happy ! She is definitely an expert in her field and did exactly what I asked for ! I will be returning and I will refer my friends and family ! Thank you Rowan read more

Waited much too long to return to see Erin (read life events). Had the pomegranate facial with derma sound. Well worth the education, care and expert technique she gives in performing. It's the professional that makes a difference. Erin is that professional. read more

What a wonderful massage what a wonderful way to spend an hour and I feel so much more energetic this morning

I go to Mitchell's in Kenwood, even though I live in West Chester, it's worth the drive for me! Jozi is the best! Even though I am in my 50"s, and she is much younger, she knows how to make me look my best! She is extremely professional, as well as warm and friendly. Recently, I was busy, had to run to someone in my area for a trim-never again. As soon as i got home I went online and booked Jozi so I wouldn't get in that situation again! read more

I am a regular client here and each time I go the experience is second to none. From the time I check in until I leave the staff is welcoming and helpful. The spa is very relaxing no matter what service I choose. I recommend this place to anyone who is looking for a relaxing massage or facial. read more

Looking for a new stylist and tried someone at Mitchells Kenwood. Don't want to mention a name, but she did good with my all over color, hard to screw that type of color up, but the styling part was terrible!!! I was there just this past Friday. I can't even believe she thought I looked good. I'm glad I wasn't going anywhere other than home because I would have been extremely embarrassed. Had to restyle when I got home. I totally wasted my money on the style part of this experience. Guess my search will continue! read more

2nd time I've had a massage with Destiny and she did not disappoint! Whatever area I'm having a problem with she fixes every time. I highly recommend this amazing woman! She makes the experience read more

Just want to thank Deanna for another great day Saturday! She has made me feel at least 10 years younger. I am booked into 2018 to have her do my derma-planing , eyebrow wax & color ! She also has me hooked on the skin care and make up they offer ... I have been told my skin is "flawless" and I am 40! Deanna is the best! read more

I've been going to Mitchell's for a few years now and always schedule with Jozi. I've only been to the salon for haircare services but would like to try other services. Highly recommend Jozi, she is the absolute best! read more

I was disappointed with my appointment a couple of days ago. Mitchell's failed to tell me there was construction going on in the building, so there was hammering above me that was quite loud. When I paid for my massage, the receptionist will typically ask "How was your service?" This time the young lady who took care of me...never asked. I was very disappointed with that as well -- as I would have explained about the hammering but was never given an opportunity. I have been a long time client and this was a fail for Mitchell's. Had they explained about the hammering, I would have chosen a different location than Kenwood for a "relaxing massage" since it was not relaxing during the hammering. read more

I've been coming to Shelley for 10 years for cut and color. She is always awesome and makes my hair appointments feel like a mini-vacation!

I received a $100 gift card for Mitchell's, which I used for a manicure and haircut at the Kenwood location, and even this feels like a waste of money. I had an extended wear manicure done, and while on the website this says it will last for over two weeks, I was told in the salon it would maybe last me one. I left the station with my nail beds bleeding and air bubbles under the polish, even though the manicure was done by a "Master Designer". The haircut was even worse. I have thick hair, several inches past my shoulders, but nothing difficult to manage. I brought in several pictures clearly showing a blunt cut two inches past my chin with some subtle texture. Hannah, the "Designer", instead gave me an uneven bob at the same level with my mouth. This probably had to do with the fact that she cut all of my hair, even the front strands, by pulling it behind my shoulders and cutting in a straight line. When I told her it was much shorter than I had asked, she didn't even apologize. To top it off, when I asked her to style it, she completely ignored my requests and styled my hair to her own preferences and loaded it up with unwanted product and hairspray. So, not only did I leave unhappy and unrelaxed, I also left with an embarrassingly short and childish hairstyle due to a complete and utter inability to communicate on the stylist's behalf. read more

One mediocre experience after another. Krista @ Kenwood did a lovely color the 1st appointment (which was a correction for a base bump) 2nd appointment she base bumped my color. Was then referred to Ryan @ Hyde Park for a correction by the scheduling staff (told her specialty is color correction with 15 years of experience) and though she corrected some of the base bumped tones left my hair with lots of gray roots and didn't touch the back of my hair from crown down. Very heavy rooting remained with minimal blending and lots of gray. Professional experience... Hardly. Highly disappointed given the reputation and premium Mitchell's boast their Brand upon. read more

My experience with Mitchells in Kenwood is mixed. I had been a loyal client to my stylist for 18 years. (I'm not giving names) I was almost always happy with the haircuts I received and personally liked my stylist. I always tipped above average as well as remembered her during the Holidays. My treatment by the counter staff mostly was indifferent to at times rude. I complained about it but continued going out of loyalty to my stylist. I endured never being seen on time (by on time I mean within 10 minutes of my appointment). In the last few years my appointments were being cancelled and rescheduled more and more. The big moment that caused me to take a step back was when I was her first appointment and there was a fairly major accident on 71. Many of the were late and called to let the Salon know and in turn they let their clients know. I wasn't shown the same respect. I figured she was in traffic but she should have called out of respect for me and her boss. I still went back once but the following appointment was cancelled and needed to be rescheduled. I never rescheduled. My biggest disappointment is that I was loyal for 18 years and yet after several months I never even received any follow up contact. Obviously the loyalty was one way. Moral: the haircuts were of high quality, they are expensive, the front staff is indifferent at best and you are just a number. read more

Not the place to go if you're a man needing a haircut. My stylist got sick last minute and I needed a haircut for some events later in the week. Every place I called was booked but Mitchell's, so I made an appointment. The lady I spoke with assured me they did mens hair and put me with a "higher level" stylist. When I got to the salon I met my stylist and asked her just to be sure if she does mens cuts. She told me she cuts men's hair all the time. I told her I wanted a faux hawk and she started cutting. By the end of the appointment I had no hair left, and what little hair I did have left was uneven and scraggly looking. I told the stylist that this is not the haircut I asked for and I wasn't happy. She informed me that the person who cut my hair last really "messed it up" and it was too short, so there was nothing she could have done to give me the faux hawk look. My first thought was "why didn't you say that when I told you what I wanted?" I've been going to the same stylist for a very long time, my hair was over 2" long on top before she started cutting, and my hair was not "messed up" before I sat in the chair, but it sure was messed up when I left. All she had to do was be honest and tell me she wasn't comfortable doing a men's haircut and I would have happily waited for someone who was. But I guess she was hungry for the money, and Mitchell's lost a customer over it. read more

I was hoping for the extra money, my fine and long hair would receive extra care. $265.00 dollars later, even after coloring with "stephanie" one of the most experienced colorists there , my experience has been awful. My hair is not only the most thinnest it has ever been after 4 visits there, but you receive anything but personalized attention. Stephanie is working on 2 other people minimum during the time you are paying her well for, and relies on her technicians with no experience to "rough handle" your hair to the point my scalp hurt the next day. Not only that, my hair looks thin, and the color and cut look awful after 3 weeks. NEVER GOING BACK!!!!! read more

I was pretty disappointed with this place considering the high ranking. I made an appointment to do a hair trial for my wedding which is coming up in a few months. I wanted a higher level stylist so they assigned me to someone but what they didn't tell her was that my wedding is on a Friday. During our session I mentioned it and she told me she doesn't work on Fridays, so she had to stop midway and put me with another girl who was clearly a lower level stylist. Maybe I should have made sure everyone knew my wedding was on a Friday but I feel like it's part of the salon's responsibility to ask this? I won't say names because she was super sweet and I actually liked her as a person, but this girl that I ended up with didn't know what she was doing. She kept asking me what she should do, as if I'm the professional... Of course I know what I want/don't want (I showed her pictures as well) but the whole session consisted of her asking me what to do. In the end all she really did was put my hair in curls (which is what I could have easily done myself). I really think a salon with such a big reputation should make sure they take care of their wedding clients! The girls at the front desk weren't very friendly either. I know mistakes happen which is why I didn't complain, but I'm writing on Yelp instead to warn everyone. read more