If you are going for just a trim, do not come here. It is over priced and the service is terrible. The woman I was scheduled with offered to do an "express" cut since my hair was already straightened and clean. To save time, I agreed and she said that it would be significantly discounted. It wasn't until I got to the checkout counter that they told me there was a $5 difference. It was $45 for a 2 inch trim and I was in the chair for less than 10 min with ZERO product use. I proceeded to ask the front desk about the "discount" I was offered with the express cut and they were not helpful at all. My stylist conveniently left right before I was told the final price. The woman working at the front desk simply answered "That's why I tell my clients to go ahead and do the full treatment". I was deceived by both my stylist and the front desk. read more

Tamela is awesome!! If you are needing a wax book her! I had been switching between whoever was available until I started seeing her, now she is my regular. She really takes her time to make sure it is done properly and that you are satisfied. She is super nice and makes the experience easy and doesn't waste time either. read more

Great place to get a touch up or a new hair style. The staff is wonderful and such a nice place to get spoiled. Jennifer K is a wonderful person and great stylist. read more

This place is over priced and looks like a factory. I arrived early for my appointment and the stylist arrived late. The majority of the stylists themselves had bad hair, that's a good way to judge the place. I was not given an itemized bill. Ended up paying way too much. Lesson learned--- Mitchell's is just all hype. Take a close look at the chairs in the waiting area. They were worn and dirty. How disgusting. OVER-PRICED. read more

I came in to the Kenwood location for a massage. I regularly go to an Aveda salon for my spa services, but needed some very last minute work on my very tight/stressed back. I booked the day before and the only therapist available was a "massage director", so I assumed she would be pretty good because that is the 2nd highest tier of their ranking system. I don't know how those levels are determined, but I would expect that if I am paying more for these services that they would be superior to the lower levels. It was certainly not the case here. I walked into the salon and about 4 girls were standing around chatting with each other. One girl greeted me, but did not stop her side conversation with the others. She took me back to the locker rooms and showed me the ropes. The locker room and relaxation rooms were nice. My therapist came in and was very friendly. We spoke about what I needed and got started. She started on my back and I was a little concerned about her technique. She basically gave me a back rub, not much pressure at all. I'm used to pressure during my messages and can usually feel when knots are being worked out. Not the case here. I kept thinking "Surely, she is going to use a little pressure. Maybe she is just getting started?" It never really changed throughout the hour. I'm very disappointed in the price I paid for this service. When the massage was over the therapist was slightly pushy in getting a next apt, which is a slightly stressful end to a message imo. I don't think I'll be back. read more

So I bought my wife a gift certificate for Mother's Day, to get a cut and color. She went last week and asked for her hair to be colored black and add blond highlights. Now she had a $100 gift certificate and had to put $114 towards the final bill. She came home and her hair was brown and blond! The bill reflected that she had paid for black color. Called over to the salon they said come back and they would fix it. Now her hair is black, but 50% of the highlights were covered up in the process of making it black. So disappointing to spend $214 dollars to not get what you want. read more

I always get a massage with Alaina! I love the Kenwood location the best even though I live very close to the Rookwood location. I highly suggest for spa treatments! read more

Enjoyed an hour long facial. Mitchell's has a spa competitor just up the street in Montgomery. While I love the services at the other spa, Mitchell's experience was equally wonderful. The relation room at Mitchell's is exactly that-relaxation! You have your own space with blankets, tea, coffee and water. I will be back! read more

Liz is the best caring and educated massage therapist at Mitchell's. If you have a specific need she knows just how to relax you and help you feel better afterwards. Love when I can get in with her for an appt. read more

This was not the best manicure I've had at Mitchell's. 99% of the time I am very satisfied with all services. This manicure needs to be redone. I tried a new person and she was very personable and friendly, but she missed putting oil on my cuticles and did not trim my hangnails. It appeared she was in a hurry. The polish was thick and streaked. This was very rare and will not stop me from coming back, but I'll stick with my regular technicians. read more

I had a great experience with my manicure and hair services! Julie did my nails and they look great. You can tell she loves to create new polish combinations and looks out for her clients. I saw Rowan for the first time to do my hair color and keratin express. She's very confident and upbeat and helpful with product explanations. My hair looks great and I'll be back! read more

My massage and service was excellent; however, about 30 minutes into my massage, I could hear the conversation/laughing from the adjoining treatment room. Any sense of complete relaxation was diminished as the talking and laughter continued for the remainder of my massage. I strongly recommend avoiding treatment rooms 1 and 2, which are closest to the spa entrance. read more

BRIDES BEWARE. I had a (thank goodness) trial run for nails and hair at Mitchell's to see if it would be a good fit for my wedding. The manicurist, Laura, did not speak to me at all, but gossiped with her neighbor, Libby, about the front desk staff. She messed up one of the nails did for me and it was the day before my engagment party. I was told to fix it I could come back the day after my engagement party--you know, the day when everyone would be looking at my hands. I asked if there were any nail salons near them who could redo the whole thing and I went to a discount nail place to fix it. The salon stylist used products I asked her not to (allergies) and tried to sell me lots of products b/c my hair is so "damaged." I take great care of my hair and it has not been dyed since college. Stay away for sure, especially for important events. They do not care how your experience turns out. read more

I saw Carmen for a pedicure and Linda for a cut and highlight and give them both 5 stars for professional, personable service and lovely results. I keep coming back to these two for a reason. read more

Each year, I go to Mitchell's during the week of my birthday and treat myself. Yesterday I visited the Kenwood location for a facial, eyebrow wax, manicure and haircut. All was great until my haircut. I have been growing out a pixie cut for the past 6 months and told the stylist this several times during our pre-cut discussion. She proceeded to razor cut my hair back into a pixie cut - taking 3-4 inches off the top my hair which was specifically what I was going!! I indicated that I wanted to continue to grow out my hair into a short bob for the summer time. However, after this haircut, I only have approximately 1/2 inch of hair in the back and 2 inches on top... so much for my summer bob! Additionally, the razor cut technique makes my hair look terrible - frizzy and unkempt. I am very dissatisfied! read more

Extremely overpriced and they will scam you out of your money. I got highlights and they charged me $150. It's not like they are some high end salon in Miami it's a chain and we are in Cincinnati. Insane read more

Marian is amazing! She will personalize your massage to make it the best experience possible!!

Amazing!! Tia gave me the best pedicure and manicure I have EVER had! The whole entire team were amazing as we were there as a wedding party, room reserved was perfect and the staff that were helping were just perfect. Thank you for this amazing experience!! read more

Bailey has been doing my hair for the past few years. Every time I walk out of there feeling amazing. She does a great job on color and cut. I've always been impressed by the quality of her work. She is by far the best hair stylist I've ever had. The prices are a steep; however, in my experience it is worth the cost. read more

I went here with a group to get Manicures and Pedicures before a wedding. I live in CA, so I expected to pay about what I pay out here, considering the high cost of living. Boy was I wrong. This was the most expensive manicure and pedicure I have ever had. It was $79! It was also one of the worst manicure and pedicure I have had. There was almost no massage and my nails started chip immediately. I have held off posting this review since I still had family in Cincinnati, but now that they are moving, I feel obligated to share my disappointment. read more

I have gone to the various Mitchells locations over the past five years, and finally settled on the Kenwood location as my favorite. I get highlights every 6-8 weeks, and really like to find a spa-like place to unwind during the appointments. Kenwood has fit the bill for the past 4 years. Massage, facials, Buff-n-Tan, etc. have all been GREAT services with every experience I've had- every employee, every location. Recently, my regular stylist left, and I was not made aware of her departure. I simply found out the next time I attempted to schedule an appointment and could not. I tried another THREE stylists and wasn't wowed. I have long hair that is fairly thick, so I know I can be a time-budgeting stylist's nightmare if they just see me coming in, (and I understand that they may not neccessarily be able to control the number of clients they see per day), but I HATE to feel rushed as soon as I sit down in the chair. I also HATE to feel that I am being constantly sold product or additional services. The last appointment I went to sealed the deal on this review. Whereas I had previously paid between $80-$140 for a partial highlight (inclusive of tip), I paid $200 (inclusive of tip) this past time. No cut, trim, deep conditioning, etc. Simply a partial highlight. While caught offguard, I am not comfortable with arguing with a receptionist about price, and would rather pay and simply not return. Looking elsewhere for my hair needs. read more

I have only had great experiences having manicures and pedicures at Mitchell's. Either Jamie or Regina provides a calm pleasing experience with a perfect result! Worth every penny! read more

My mom and I had mani and pedi's, but unfortunately both of our nails didn't even last a week even though it was extended wear

I went with my husband last night and yes it was snowing and the roads were not great but we still wanted to get a massage. Received a call more than a hour before our appt to see if we still wanted to come. If you wanted us to reschedule then say so. We arrived 15 min early and it was the worse massage ever. Felt rushed, never moved from my back. Granted i should have spoken up and said i would like my neck, arms and legs done as well. For the price we paid absolutely a waste of money. The evening did get better after we left Mitchell's read more

Just went to go to my nail appointment at Mitchells with my mom and they didn't have us down. Showed proof of the voicemail they left us to confirm and the phone call and they did nothing. So annoying and unprofessional. Never going again. read more

This was a fantastic experience! Jurate gave the best massage I've ever had. Thanks so much.

The first time I went, I got a massage and facial. The deep-tissue massage was perfect pressure and I left the room feeling refreshed and relaxed. The facial was just ok. She seemed to sloppily go through the motions and frequently sighed. When I asked about extractions, she said she didn't really do them. Although my massage was fabulous, I left very unsatisfied with esthetician. After much deliberation, I decided to give it another chance. It was a mistake. I just got a facial this time and it was, by far, the worst facial I have ever received. She started by washing my face, as usual. To wipe off the face wash, she pulled a damp towel from the warmer and rinsed it in cold, and I mean cold, water and wiped off my face. Who goes to the spa to be jolted from relaxation with a cold towel? The rest of the facial was lack-luster and non-enjoyable, even after I pointed out that I would like her to use the warm towels instead. I don't know where they find these people, but I will not be making the mistake of going again. read more

Received an e-mail for a 20% discount at the Kenwood Mitchell's for a manicure. Made an appt and when I went to pay, they argued with me and told me I couldn't pay with my gift certificates (3) that I received over the past couple of years! I wound up paying full price which was very disappointing because I would have never made an appointment. If I had known I was going to have to pay full price, I would have went to the Tri-County store and booked with my regular girl. I think this is very unfair that you can't use your gift certificates on these specials! read more

Last night I went in to get my hair done. The front desk staff are all extremely inviting and all have a smile on their face. When I finally went back every one I passed smiled even when they were working on someone else. I got my hair done by heather. She is AWESOME! She's funny, talkative, and talented. I left so happy with my hair. I would recommend anyone to this location. read more

Had a 90 minute massage with Jean. It was amazing. Everyone I encountered was welcoming and professional.

From the moment we walked into the spa we felt pampered and were taken care of by compassionate professionals. My daughter and I both received express facials and aroma therapy massages and absolutely loved our treatments. The changing room was immaculate, the relaxation room was calm and beautiful and the treatment rooms were comfortable, with dimmed lighting, soothing music, and heated tables. I will be back soon! read more

Professional spa. Upscale and convenient location. Appointment and checkin was a breeze. Had a 60 min massage session with Alaina and was very pleased. Alaina took time to understand my issues and was able to relieve my back pain in the session. Highly recommended. Yogi read more

Went to Mitchell's for a facial with dermasound and dermaplane. Wanted to wait a few days before I posted a review. First, Danielle was very friendly and pleasant and recommended a certain procedure, which I went with. The dermaplane, I would give a 9 out of 10 but missed a section over my lip area. The facial w/dermasound I am very disappointed in. Danielle said my skin would flake in a few days, which was normal and my skin would lighten up from the sun spots. I did not use any make-up for the first 3 days afterwards except for moisturizer and made sure I stayed out of the sun. When I got home, I did not notice any difference (by the way). My skin did not flake, nor did not lighten up as was told. Still looks as exactly like the day I went in 4 days later. Although everyone was pleasant, I'm disappointed in my facial. ;-( read more

I went here in June for the first time ever. It was my first time getting a facial and it was the first time in several years having a professional massage. It was so calming. The staff were so tranquil and I was ultra relaxed. I really liked how the woman who did my facial described everything she was putting on my face--what it was, things in it, and how it would help my skin. After I went to the Kenwood one I have been going to the West Chester one (closer to home and work) since! Love it! read more

90 minute massage - was about 75 minutes, lots of fumbling around in the her supplies throughout, freezing, asked where I would like her to focus and she barely addressed those 2 areas. Pretty disappointed overall. read more

Going to Mitchell's is always an experience, one that makes you want to come back for more! From the front desk to the staff the moment you walk in to the moment you leave. I visited the Kenwood location on a Friday morning, they were very busy but the front desk kept the line moving quickly and my nail tech was only focused on me while I was in her chair. Thank you Mitchell's for the wonderful experience! read more

I had a great experience at this hair salon! I love my color and my hair feels amazing! My stylist was going through their beauty school and did a wonderful job doing what I asked her to do to my hair! I couldn't be happier with her performance! The receptionist at the desk did not let her know we were there when we arrived though and waited 45 minutes due to the lack of communication back to the stylist. I would go back in a heart beat to have my hair done by that young lady! read more

So there are no places by my home that I can find a good haircut / color so I was tipped by a friend to go to kenwood Mitchell's and get a color and haircut . What a joy ! Came in the door and was offered a drink right away .Almost at the same time Tanya came up to greet me and had me change into a thin robe for the color ! She seemed to have lots of time to listen but knew exactly what I wanted regarding color and pointed out some suggestions in my haircut that have made styling so easy that I barely have to blow dry now . I left feeling on top of my game and my husband agrees it is the best my hair has looked !! I will be back ! read more

This review is not from Paul, but spouse, Ramona. I spent almost $300 for hair color and highlights and a trim on the ends on my fine short hair. The highlights ended up close to the same color as my base hair color, so they don't show up. However, included in this was a rinse off conditioner after the shampoo ($25). My normal hairdresser elsewhere was out and so I thought I would try Mitchell's. I haven't gotten compliments other than everyone asked me what happened with my hair. I usually spend $115 before tip for the same hair treatment, other than conditioner, at my regular salon and it looks 150% better than what it looks now. I am so disappointed at spending that much money on something that doesn't look good and will only last 6 weeks. read more

Sarah did a great job with my hair yesterday. I've been going to Mitchells for many years. Because if my travel for work, I can not always use the same girl. As for yesterday, she gets a 5 star. read more