Honestly. Just disappointed by their inability to admit they didn't want to service our dog…read more Our dog was taken in for grooming, it's his first ever grooming appointment. Kind of a big deal for all of us. Roughly 5 minutes after he is dropped off we're called and told he is too difficult and needs to be drugged for future services. Any time he has been to the vet, he is compliant. A little nervous but easy to work with. He wasn't given a chance. Lack of customer service or care. If you simply cannot handle servicing a dog, state that. I'm ashamed. I've never had such a terrible experience for grooming with petco before. I've had difficult anxious dogs in the past who were taken care of extremely well by petco groomers who handled their anxiety and were able to create a safe and comfortable environment.

If I could rate 0 I would. Went in to grab a few more goldfish for my aquarium. Their aquariums…read morewere disgusting & as I am looking at how abandoned these fish are, a HUGE cockroach comes out from underneath. As I look down, there's ANOTHER DEAD ONE IN PLAIN SIGHT. this place is dirty and they do not take care of the animals. I recommend driving the extra bit and going to the petsmart. This is unacceptable. When I said something to the employee about it, she looked at me as if I wasn't speaking english. I did take pictures and will be getting ahold of higher up's!

Took our German Shepherd in to be Bathed, Brushed, and Nails ground. She was stinking really…read morebadly. Picked her up and she looked better but when I got her in the truck I noticed a little odor. Was not sure if it was her until I got home. She was not as strong but I could still smell her. When I petted her my hands stunk, too. Her hair looked like it had been brushed a bit but back on her hind-quarters she had had a lot of under fur bunching up. As I petted her and ran my hand across her flank, tufts of hair were flying out. She obviously had been brushed to some extent but not adequately as there was still fur flying. $64 for the whole thing and I think they brushed her a bit, maybe put something on her fur a little to help with some odor but not sure. If they bathed her it was a lousy job as she still stinks. I can smell her when she walks up behind me in my office. It does appear they did her claws. Very disappointed. We have had fairly good results in the past but will probably find somewhere else to go now.

Location: Independence, MO on Bolger Rd I had an incredibly…read moredisappointing experience at PetSmart. This is the second horrible encounter. The employees were unprofessional and outright disrespectful, specifically Taylor and Katelynn. When I asked a simple questions to the receptionist about their fees, Taylor and Katelynn stood by laughing right in my face and making faces to each other as if I wasn't even there. They exchanged looks and made faces while discussing my questions, which felt extremely rude and demeaning. I was shocked by how they handled what should have been a basic, courteous interaction. I've had issues with Taylor in the past informing me that a fee would be $15, only to pick up my pet and the price hiked to $40. This level of unprofessionalism is unacceptable, and I won't be returning to this location or probably any other PetSmart if I don't have to. If they would treat me horribly, right in front of my face, these aren't people I'm trusting with my pet.

They sell pet supplies, Amazon returns, maybe overstocks, things like that. I went in because I had…read morejust got a young bird and was concerned he wasn't eating enough. It was the weekend, so I left a message with an avian vet. In the meantime, I decided I was going to go to all pet shops that sold exotic pets to see if I could get advice. I came across this store and had my bird with me. The shop owner was so nice and helpful. Although he doesn't sell animals he had his in the shop. That included a few baby birds he was hand feeding. Out of the kindness of his heart he is hand feeding my bird until he starts eating enough on his own. He even weighs him to make sure he isn't losing weight. He truly loves animals. Fast forward a week, I noticed his birds were gone. Some idiot, instead of just asking what was going on with the birds, called animal control and said that he had skinny birds with missing feathers. The birds were babies. Babies aren't born with adult feathers!! The birds were not skinny. They were well taken care of. He didn't get the birds taken away...because he did nothing wrong. Anyway...he is a super nice guy and didn't deserve that. People need to stop assuming they know everything. If they would have just asked, he would have told them they were babies and babies aren't fully feathered. A simple google search could have told them that instead of wasting tax dollars.

The main employee/manager seems to be disingenuine. I asked him about whether they still sell…read moreferrets, and he fed me a tale about how the USDA had stopped all sale of ferrets in February 2026. The PetCo down the highway had never heard of this. Neither did a Facebook group of ferret owners that I am a member of. If you aren't able to sell ferrets any longer, just say that. Don't lie straight to my face. What else would he lie about?

The owners are super kind people who seem to really live the hobby of keeping fish! They are very…read morehelpful, and sell fish that are a lot less common to see in stores. I highly recommend going to this store for all your aquarium needs, and for advice!

they sold to another person and hasnt been the same went to…read moreget water as i always have done before it came out green if i hadnt had white buckets would have never known they said weve been giving water out all day i said i dont care the ro water should not be green they absolutely didnt care !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! going to petstopia n kc from now on very very sad i have to take the drive but these people cannot be trusted anymore!

Absolutely love this place!…read more Absolutely love this place! They have a self service pet wash that is fantastic! All the staff are very helpful and polite and the rewards points are such a nice bonus!

Always a great experience! Store clean and plenty of help who are very friendly. Makes you glad…read moreyou're spending your money here.

Clean well taken care of animals with knowledgeable staff. Best place to buy live bugs.read more

Buy three fish and maybe 1 will survive, the fish are rittled with disease and die within the first…read more24 hours. They'll also take half the fish in your tank with them. Disgusting establishment would never buy anything from here again.

Just stopped in with a friend after Mildred's. This place was fine until my friend and I were…read morelooking at the fresh food fridge. I was looking at the bags to see if there was fresh cat food. My friend and I had been talking looking at the bags and hadn't heard the lady running the store. All of a sudden out of nowhere I hear a very hateful raised voice say "I've asked you 5 times if you're looking for price" I looked at her and told her 1) we never heard her the first time 2) to never speak to her customers in that hateful tone again. I was about to buy treats and fresh cat food. Because of her hatefulness I set everything down and walked my happy butt out. WOULD NOT RECOMMEND IF YOU'RE LOOKING TO BUY FROM KIND LOCAL OWNERS. THIS LADY WAS GOD AWFUL TO BE AROUND AND I WILL NEVER BE GOING BACK. I WILL ALSO TELL EVERYONE I KNOW HOW TERRIBLE THAT LADY WAS. Other reviews mention unwelcoming and rude behavior. This lady is obviously a huge problem! I have since read other reviews and believe that we did experience passive aggressive behavior and feel like we were being judged for what we look like. We are two Hispanic women. Do with that information what you will. I will make it my mission to tell everyone to spread the word about how inappropriate this lady was.

Needed a birthday treat for my #1 guy Merlin and this was just the right place! Small bakery items,…read moreplentiful treats AND they confirmed they would love to bathe our 142lb Great Pry! Worth a shop!

Friendly and very informative. Love the dog washing stations that are self contained and stocked!read more

From the owner: Hollywood Feed is a pet store in Lee's Summit, MO that offers high-quality dog & cat food, treats,…read moretoys, beds, & more. We believe natural doesn't have to be expensive, which is why we offer competitive pricing & gladly match any competitor's price on identical merchandise with our Price Match Guarantee. Our local pet experts ensure top-tier customer service & advice. With our Frequent Feeder Program, pet parents can save even more on their pet's favorite foods. With the Hollywood Feed Promise, our unique return policy, if your pet doesn't love it--or if you don't--we'll gladly replace or refund it. Come see why Hollywood Feed is a different breed of pet supply store. Please note: dog wash stations close 30 minutes prior to store closing.

We have groomed our dog there for almost 2 years. They do a great job taming the fur and keeping…read moreher nails tidy. They show great care to our pup and she comes back so nice and clean!

Owners are very friendly people with great services and reasonable prices! The only place we go…read morefor grooming and nails!

Marvelous people! I highly recommend this location. Very…read morehelpful, very knowledgeable, very friendly. Bag the big box stores and visit these file folks instead. You'll be glad you did.

I've been going to this store for a few years. The owner retired recently and the name changed…read more They have a lot of great stuff in there. I like walking around the store and seeing all the new things they have. It used to be a smaller store. They expanded and I think they lost the small, friendly store attitude. They still have a lot of things you can't find anywhere else,,,, but the PRICES are so high I don't buy hardly anything there anymore. I bought a large bag of sunflower hearts. I think it was 50#. $110...wow! Can't do that anymore. Too bad. The birds are going to have to settle for less now.