This shop knows the auto repair business. No BS. I towed my auto from the dealer to them for the repair the dealer couldn't fix. All 4 of my family's auto service gets done here. read more

$8,000+ repair quote and a false sense that everything critically important had been thoroughly addressed. It hadn't. Buried in their lengthy report was a bad battery listed at $129. Simple fix, right? Should have been flagged as a priority -- a bad battery affects nearly every system in the car. Instead, it got lost in the noise of their bloated report. I didn't catch it until a couple weeks later when the problem persisted. Went back to get just the battery replaced and was charged over $600. For a battery. That was quoted at $129 in their own report. When I questioned it, the owner was dismissive, condescending, and completely unapologetic. No explanation, no accountability -- just attitude. Here's my warning to anyone considering this place: Eric Eagleson has zero interest in being fair or transparent. He and Jeff see customers, particularly women who may not have a mechanical background as easy targets rather than people deserving of honest service. That's not just bad business, it's predatory. Get a second opinion before authorizing any work here. Better yet, find a shop where the owner actually respects the people walking through the door. -A customer who won't be back read more

These guys are fantastic. They fixed problems another mechanic couldn't, such as a faulty radiator, power steering leak and dual gas tank problems. Our truck has never run so well. Jeff is a green beret, and an honest, soft-spoken gentleman. He has a couple other vets working with him, and they love cars. I don't want everyone to go there - just good people like you read more

This place has been a lifesaver since moving to TN from Michigan. I knew no one when I got here but needed a couple things done to my vehicle. I got the absolute best service & never once felt like "a stupid female" for asking questions. Rates are reasonable and the entire staff is helpful. Would highly recommend this business for any of your vehicle needs read more

My 2013 Honda pilot had the transmission go out on a recent trip from Memphis to Knoxville. over the Labor day weekend. A friend of mine in Nashville had a neighbor who worked for this shop and so I had it towed there. During the weekend I researched what it may cost to have repaired. This shop quoted me over $9,000! It was almost exactly $4000 more that the local Honda dealership quoted. I asked questions to make sure I was comparing apples and I was. I feel that he was taken advantage of the fact it was already at his shop and I was from out of town. If I could add photos of the receipt I would. Also there is a sign by the register that states there is a $1000 charge for bad checks. I paid his $200+ check out fee and picked my vehicle up. read more

I am not a person that typically post stuff about companies or businesses.... But I want to share with you all about this auto repair facility. I know many of us have places we take are cars and many of them are amazing. However, if you are ever needing or looking for an honest, reputable repair shop (that is veteran owned) then Grassland is amazing. Just had my car there for two days and when I came to pick it up he just said thanks for your business. "No charge. We didn't have to use any parts. Have a great weekend." They are awesome. read more

This is the first time that I have been to Grassland, and the staff was so kind and knowledgeable and they were extremely honest about pricing. In addition to fixing my passenger side window for a reasonable price, they offered me a loaner vehicle for the two days it would take for the part to come in, at no cost to me with the exception of gas. To speak more about their kindness, I am a person who has very little knowledge on cars. I meant to learn about it, and I forgot. But Jeff and Sara were very no nonsense and I did not feel like they were trying to take advantage of someone who clearly didn't know what she was talking about. I will absolutely be recommending grassland to any friends in the area who are having car troubles and need somewhere to go :) read more

Always responsive super professional and knowledgeable. Prices reasonable cheaper than most. Highly recommend read more

Get all quotes in writing before the work is done. They found a recall that saved me $1500 but decided finding it would cost me an extra $400! Plus the manager was rude and disrespectful holding my car hostage until I would pay in full. Don't trust them. read more

You won't find better service in Williamson county! Friendly, knowledgeable, and fair prices.

Ran into an unfortunate series of events related to a vehicle and had a first rate experience with Grassland. They were kind, professional, responsive and got us back on the road. Special thanks to Sarah, and Eric and Jeff. We recommend this business highly. read more

Great shop. They are very helpful and do great work. Great having a shop in our community that is reliable. I needed new tires. While they didn't have what I needed they helped me find what I wanted, received the tires directly while I was out of town and had them installed and ready the next day. I highly recommend! read more

I can't thank Tim and the guys at Grassland Car Care enough! They really went out of their way in assisting me with my repair. Tim and Trevor both spent time on the phone answering my many questions and accommodated my request for text updates so I could better respond while at work. I've been taking different vehicles to Grassland Car Care over many years. They have always been more than fair, completely honest, and exceptionally thorough. This time was no different. I highly recommend using them for any service you might need for your own vehicle. read more

They got my car in late afternoon via tow truck. I had it back by 12:00 the following day. I was pleasantly surprised at my bill too. I've used this business several times and they are always friendly and enjoyable to deal with. Definitely recommend them! read more

These guys are a real pleasure to do business with. Always have treated me fairly and the work is excellent. They'll tell you what's needed and then do the work quickly. Highly recommend! read more

Phenomenal experience. No one likes spending money on Car repairs, however I brought my vehicle to Grassland for a second Opinion. They confirmed the same issues the Dealership told me and promptly fixed them for $400 less. They take pride in clearly giving you a no pressure understanding of your current issue, the level of severity, and options to fix it. They delivered 5 star service and work hard to earn your business. Really like this place. read more

If I could give no stars I would. This place is very rude and stiff on price. I wouldn't come back here if the services was free going forward. Do not recommend at all! read more

Grassland Car Care WRECKED my car! Brought my VW Passat in on April 1. They told me it was fixed on April 3. Picked it up and drove it less than 5 miles and same problems. Brought it back on April 6 and it took them until April 8 to say they fixed it. But wait! One of their mechanics took it for a test drive and decided that he needed to play with the radio while driving and rear ended another car and totaled my car!! The garage's insurance company low balled me on their offer to replace my car with same exact car. I asked the owner to make up the difference and he declined but offered me free pre-purchase inspection on a new car! The NERVE!! Like I would bring another car there!! read more

Trevor is the man! I had just had work done on it back home in Jackson and was on a trip in Nashville and these guys really lended me a hand. Their was great communication on what was being done to my car every step of the way. They helped me to understand what was wrong and why it needed to be fixed seriously, I wish you guys would move to Jackson because I wouldn't ever go to anybody else! Thank you! read more

Ask questions! I brought my car in for new brakes as per dealership advice. (I normally always go to the dealership, but thought I would try to support local.) I had requested pricing on the phone but was told it couldn't be provided without seeing the vehicle and getting a vin #. Ok, I ASSUMED it would be about the same price as the dealership quote maybe a little more. I will admit that was on me, NEVER assume. When I dropped the vehicle off, I told them this and there were no noticeable issues, just routine maintenance. The bill was over $200 more than the dealership quote! There was a $70 brake diagnosis fee that I didn't understand and it was explained to me that they did a total brake diagnostics so that's what that was. I didn't ask for that, so I was a bit upset. Again, I know I didn't ask enough questions so I paid the bill and will go back to the dealer next time. I'm disappointed because I would like to support local business and the people were friendly, but I can't afford to over pay that much! read more

Beware! We have gone to Grassland for years and up to about a year ago we felt we were being treated fairly. We had some maintenance done and the price for the work done was twice what i thought it should be. I just dismissed it based on the good will they had accumulated with me over the years. This time we went back for a catalytic converter replacement and got a quote of $4400. I finally decided to look elsewhere. Just got the same exact work done for $960. I don't know if ownership or management has changed, but they have completely lost my trust. Proceed cautiously. read more

The worst... so many stories of shoddy workmanship, overcharging, and bad attitude. After about two years of giving them another chance, I gave up and went across the street... where I get great service. Stay away. read more

Is your pet peeve being "nickel and dimed" by an automotive shop (or any service for that matter?). Well, besides excellent, courteous customer care AND top notch auto service, rest assured GCC will take care of you. Tim and the guys there have done me right so many times with so many vehicles it's silly. They have a fleet of loaner cars, making it incredibly convenient to drop your vehicle off and be on your way. And they often simply throw in the little things. Because they have integrity. They actually put their money where their mouth is. Give them a shot. Unless you're an unreasonable, unrealistic crank who no one can satisfy (I'm hopeful you're not) you'll become a GCC customer for life. Mark my words. read more

This is my daughters car and it had a noise from the front end. After a couple of days, they called and said they were still trying to figure it out and wanted to check the torque on suspension bolts and grease the ball joints( which are new, by the way). A day later I was called saying that all that did little good and they THOUGHT I now needed motor mounts. How much? $3,200! I declined and paid them $ 400.00, collected my keys and told them I and my daughter would come by after hours to get it. When we came later that night to get it, I noticed heavy condensation on the windshield and windows, we had torrential rain the past few days in the area and the next day we discovered a POOL of water in the back passenger footwell and the back seat was soaked and covered in leaves! I call Grassland to tell them they had left the window down at some point and soaked the back seat. The manager, Jeff, immediately asked if that car had a sunroof because they are bad about leaking. This car has never leaked a drop of water, EVER. Jeff finally agreed, actually he said I"I give you my word"to get a detail man to clean the interior. That was a week ago and NOTHING. I spent $400 to get the opportunity to use my Shop Vac to suck 2 gallons of water out of the car's interior because these incompetent crooks left the passenger rear window down during a rain storm , rolled it back up when they saw it before they went home and never said a word and still won't admit that they did it. Jeff said," My guys said the window wasn't ever down". I informed him that someone was LYING. This will now go to small claims court complete with recorded conversations with Jeff and video of the soaked interior and leaves in the back seat and floorboard. I suppose the leaves also came in through the same sunroof leak! These guys are irresponsible liars. STAY AWAY! read more

BEWARE of this place!! They installed an after-market ill-fitting front axle (for $750) on my 2014 Toyota Sienna van which led to a complete failure of my transmission (at only 64k miles!!) as I was driving on the interstate AT NIGHT by myself!!! Luckily I was able to pull over safely to the shoulder where I waited for a tow truck....I did not have my vehicle for 2 WEEKS (I am a busy Mom of 3)!! Grassland Car Care did refund me the $750 for the INCORRECT PART they installed HOWEVER... I had to get a proper Toyota axle (for another $750) installed as well as pay for a NEW TRANSMISSION ($2200 with warranty) which they would NOT cover because they said I couldn't prove it. What!? As Toyota was installing my new transmission, they called & said there is an "after-market non-Toyota front passenger axle that is on your van...it is too bulky, doesn't fit properly & is preventing the new transmission from being installed." Toyota said to me it was likely this incorrect axle that caused the transmission to fail. I wanted to love this place because I live in Grassland & it is so convenient. But they have completely disappointed me & cost me $2200 right before Christmas for a 2014 van that had NO ISSUES before I went to them. DO NOT GO TO GRASSLAND CAR CARE!!! read more

on 3/28/18 I spent $1277.01, on 3/13/18 I spent $754.24, on 3/8/18 I spent $1307.46. These amounts = $3338.73 and yes that was on 1 vehicle. The vehicle broke down on me 3 times during this frustrating time period. The vehicle was a 96 dodge ram van worth 2k. I know I was stupid for spending that much on an old vehicle but I loved the vehicle. I also trusted the counter guys when they told me that the problem was fixed. I also have a story about a 94 Lexus but I'll let this one soak in for a while. Stay tuned for the story about the Lexus..... read more

Grassland Car Care Center is a great group of people doing great work. The plan was to get all of the fluids changed, aligned wheels, spark plugs on the pick up truck, and then realized there was a need for some hoses and shocks. They did a great job finding the best price for the parts and it was surprisingly more reasonable than expected thanks to the hard work of Trevor. They also had a courtesy car ready for me to use while my vehicle was being serviced. I would recommend Grassland Car Care Center for your automotive needs. read more

Grandstand does us right every time. They got my 1976 AMC Pacer (don't laugh) up and running when a custom restoration shop couldn't. Great work, good prices, efficient and fast service. Only wish they were open Saturdays. Otherwise, can't say enough. read more