1. ML Movers

    1. ML Movers

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    Redwood City, CA

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    ML Movers

    4.4 (436 reviews)
    Open 10:00 am - 2:00 pm

    Services - ML Movers

    In-state moving

    Packing supply sales

    ML Movers Photos

    Recommended Reviews - ML Movers

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    Reviews With Photos

    Hannah C.

    Damage to my furniture and goods. Damage to my home. And yes, it is my own fault for feeling pressured to sign the paperwork after a 6hr move that I did not inspect all the items moved from my 2bdrm home. I tried to file an insurance claim with Miguel after I found broken furniture pieces hidden in the garage. He told me that I signed the paperwork so it's my own fault. He's right, but he could have been nicer about it since I was a referred customer who could have referred others. My walls and ceilings were damaged and dirtied. My boxes actually marked with FRAGILE stickers and labeled neatly were thrown about and placed at the bottom of piles of boxes. My furniture had obviously been taped, but not covered and thrown into a dirty truck. I paid in cash and was told by the laborers that he was not aware of the cash discount - and per Miguel's contractual guidance, I did not challenge him and tried to take it up with Miguel. It is now Oct 27 (I moved on Sept 10) and I am still waiting for resolution. Needless to say, I do NOT recommend this moving company. Which is a shame considering he came highly recommended by two other people at work. I don't want to damage Miguel's business, but I sincerely hope that he changes his business practices and thinks about customer retention and referrals before he acts (or doesn't act). ADDENDUM: I should add that Miguel was amazing in getting a COI the morning of my move when I was losing my mind. Since then, the experience has been downhill :-(

    Deep scratches on the wood floor caused by ML Movers dragging heavy pieces carelessly across the floor.
    Paul T.

    AVOID AVOID AVOID !!! Do yourself a BIG favor. Sort the Yelp reviews "Newest First" and look at all the 1 STAR reviews recently. I have used ML Movers 3 times since 2012. The first 2 times went perfect. The 3rd move they did for me Jan 2018 was a COMPLETE DISASTER. The lies, denials and lack of responses from the owner (Miguel) added salt to the injury also, and really show the true colors of what this person is. Looking at the recent 1 star reviews for ML Movers, I guess they must have changed ownership between my 2nd and 3rd move. Sigh, I guess one should always check the latest ratings. Here is the story of the disastrous move they did for me in Jan 2018. - They dragged heavy pieces of furniture across the hardwood floors, resulting in deep scratches across 15 wood planks in two different rooms. - They destroyed one coffee table completely, and have dings & scratches on a few other pieces. - One of their movers actually alerted me of the damage, and asked me to call the owner Miguel. Miguel asked me to take pictures of the damages and email him, which I did. I told Miguel I needed to hand the house to the new owner and the repair is very time sensitive, he gave instructions via email to go ahead with the repair and send him the bill. I was careful to obtain a quote of the repair, from the people who installed the new floor 3 years ago, which are known to be reputable and reasonable in cost. I emailed Miguel the quote (the total bill was $1600+), and he completely stopped responding to emails and phone calls. I have insurance coverage myself, and Miguel claimed to have insurance also. I don't mind claiming insurance on my side and even suggested to him that we can work out the numbers between us, but he just totally stopped responding. - While I did flat rating moving before with them, this time I felt like I know them and opted to pay for the move on a hourly basis - basically 5 movers charged on a per hour basis. I think this was the start of the problem. They really took and DRAG OUT the time to "wrap and protect" the furniture. The same pieces of furniture that they moved for me twice in the past, where they never had to take apart, this time they took the time to literally take apart even small pieces of furniture like coffee table, and then wrap them in individual pieces. Ironically, the 2x/3x extra time they took to "wrap and protect" ended up still not complete. Corners of heavy pieces were still exposed and then they dragged those pieces across the floor and causing VERY deep scratches extensively across the floors. - The scary thing also is the negligence they show in putting the pieces back together. For example, they broke down my Ikea bookcases into two, and when they put them back together, they were using only HALF the screws. When I complained, they took yet longer time to look for the screws in the truck and couldn't find all of them. I have still two Ikea book cases sitting in my house that is not fully secured at this point. I guess they were counting on the owners not noticing. - Since the owner Miguel is a complete dead beat and won't even return phone calls and emails, I filed dispute via Visa card. Unfortunately, Miguel supplied them with a copy of the contract that I signed BEFORE the move, and the Visa people of course never look beyond the details and just decided to pay the balance based on that. But in fact, the (very very long) contract Miguel makes you sign is really just a hiring contract. I made specific notes on the end-of-day sign-off sheet documenting the damages but it was completely ignored by Visa. May be that's why ML makes you sign this ridiculously long contract when you hire them. In any case, thank you to my own insurance company for stepping up and covering the damage. - Note that federal law requires moving company to have insurance coverage for damages. Miguel told me they have insurance. But I guess that's a lie too since they completely bailed once they saw the bill. So again, PLEASE PLEASE do yourself a big favor and AVOID this dead beat of an owner / company.

    They offer a 2 hour service but change the small print on their contract to 4, doubling the price you think you will pay. AVOID THIS COMPANY
    Daniel M.

    AVOID this company. They clearly state on their website they offer a 2-hour​ minimum service​ but when they send you the contract to sign, they change the small print to 4 hours minimum without telling you or making this clear. I believe its called "switch and bait marketing" and doubled the price of the work. I have tried several times to reason with Miguel but he refuses to​ acknowledge his unethical business practice. I STRONGLY RECOMMEND YOU DO​ NOT USE THIS COMPANY.

    ML Movers never disappoints! This is my 2nd time using them and i'm always satisfied. Special shout out to Jorge, he always goes above & beyond! He makes sure customer is satisfied. I definitely recommend them and will always use them for future moves!

    Glass table "wrapped" with brown packing tape.  None of our furniture - upholstered or not - were wrapped for protection during the move.
    Devon C.

    In summary: I do not recommend ML Movers. There are a lot of options for professional movers out there (so keep looking). The good: I have had two positive experiences with ML movers. The movers were on time, experienced and fast! I have also recommended them to several others, all of which had positive experiences that deserve raving reviews. The bad: I have never worked so hard to move before. On my last move the team showed up 5 minutes late with a tiny 10 foot truck, took a look around our home and determined they didn't have time to do the move. They then called their boss and asked us to talk to the business owner on the phone. We asked them to please proceed with the move because we had packed all of our belongings and paid for city parking permits to accommodate the moving truck (what's the problem? I still don't know). We were ready. The team didn't wrap a single piece of furniture. They used brown packing tape to tape our glass tables that we still can't get off. The move lasted twice as long as our other moves and to save time, my partner and I helped lift and haul the whole morning. When the team was done, they asked us to pay for the half hour of time they spent on the phone with their boss (no way!). The business owner then told me I have been "whining too much." This doesn't fly with me or any other customer oriented business. Zero stars.

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    4 years ago

    Pleasant, hardworking and strong! employees, well-organized, honest and efficient service.

    Business owner information

    Photo of Jorge P.

    Jorge P.

    Thank you very much for the kind words. We appreciate your review.

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    4 years ago

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    Jorge P.

    Thank you for taking your time to write this review!!!

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    Jorge P.

    Thanks for your time to write this comment!!

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    15 years ago

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    Miguel L.

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    Page 1 of 11

    Ask the Community - ML Movers

    Review Highlights - ML Movers

    e Starving students had a flat rate hourly, 4 hour minimum AND charged you for everything they had to wrap).

    Mentioned in 55 reviews

    Read more highlights

    Pure Moving

    Pure Moving

    4.9
    (266 reviews)

    PURE MOVING - PURE-LY AMAZING!!! After calling a few different movers and getting quotes, Pure…read moreMoving gave me the best up front price and included an "All in Guaranteed" cost. So I knew no matter how long the move took and with the long distances, I already knew how much the max cost would be up front with no surprises. And they also offer a discount based on the way you paid them. WINNING! And so, I didn't use Pure Moving just once, but three times this month. The first time, I had to move from Union City to a storage facility in Elk Grove and this past weekend we had two teams going, one from San Jose to Elk Grove and the other from the storage facility to our new home. Pure Moving was perfect in all ways possible. They were professional, prompt, efficient, and super friendly. They handled and wrapped items with care and made you feel at ease that everything was going to be safe and secure. They disassembled furniture as needed and reassembled it on site. One great detail, they laid down plastic protectors everywhere to keep things clean and tidy where they would be stepping. And cleaned up all the plastic wrap/coverings, cardboard and tape they used while packing and unpacking. They literally took care of all the heavy - and even the light - lifting! I just want to say thank you to Paul, Nick, Toha, Dan and Symon for taking care of our move and my Family. Moving is already stressful but they made it Pure-ly AWESOME!

    This morning we had a move with the Pure Moving team. Yury and his team arrived on time and got to…read morework. They were efficient, professional and kind. They handled all our items with the utmost care. Our move took a little less than 4 hours and we were so happy with their services! They offered a 7% discount if you pay cash which was a plus for us. When we need to move again, they will be our go to choice!

    ML Movers - movers - Updated July 2026

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