I've been to a lot of gun stores here in Orange County and this Turners has been my go to for the…read morelast two years. The staff is friendly if you are polite and have your things ready to go. The wait at the gun counter is long, because the location is fairly busy. Buying guns take a decent amount of time in California. They aren't going to magically go faster just because you are in a hurry. Have realistic expectations, have your forms of IDs in order, and you'll be good to go to buy your gun. Additionally, the archery and fishing departments have very knowledgeable staff and are a huge wealth of information.

Undetermined background check means there's nothing to hold against me but you didn't want to sell…read morefire to a vet one one firearm not an arsenal and no explanation no refund way to go fountain valley

Needed 50 feet of chain for the replacement anchor on our boat…read more West marine had what we needed. Including shackles to connect the chain to the anchor. Friendly and helpful staff quickly measured out the 50 feet, cut the chain, got us a cart to put it in, and wrote out the ticket.

1 star. It's a really neat store with harder to find items in store but the employees are pretty…read morehorrible. There was about 10 male employees all just hanging out and even walking by and looking right at you with eye contact and never said even hi and definitely did not offer any assistance or care to ask if we needed any help. Management PLEASE RETRAIN your employees. Again none of them even asked us if they could help us not one even said Hello after just staring at us like WTF? The bathroom was flooded looked like the toilet and urinal were both flooded or leaking and no one bothered to clean it up instead they just put a slippery sign on the floor. With 10 employees hanging around not doing crap, one of them could have mopped the bathroom or tried to do something about the leak or flood right? I've heard many people say they get their cars towed just by parking right in front of the store which is beyond a slap in the face. Thank god I did not have this issue as I was only in the store like 15minutes.

This was my first time stopping in. Was very impressed with the layout and how organized, neat, and…read moreclean the store was. Many times firearms retail employees are very gruff and "know it all" types. I have experienced this more often than not. This was not the case at RifleGear. Ivan helped show me a pistol and explained all the features of this newer weapons system. He was very knowledgeable and personable. I purchased the gun and this was my first time completing all the DROS paperwork via a computer tablet. Much of the information was pre populated after scanning my CDL. It was a much easier process compared to the old paper form. They have an excellent selection of both handguns and long guns here. would highly recommend and they even had a nice and clean restroom. I'll be back. ***Update** when I returned after 10 day waiting period Dustin helped me out. Super nice young man and knowledgeable about upgrades to new weapons system. Left my new gun for optic plate, optic, and magwell install along with another pistol that needed an armorer due to light primer strikes. Heard back from armorer few days later that all good and ready for pickup. Very pleased with Riflegear and the excellent service.

This place is amazing from first time buyers perspective Brett was an absolute gem when it came to…read morethe question I asked to helping me choose what was fit to me no rush seemed like he was genuinely interested in helping and guiding walked out with my first gun will definitely return again thanks Brett and rifle gear team you guys are awesome

2-3-2026 This is my…read morefirst time at a Bass Pro Shop, and I was overwhelmed, needless to say. The taxidermy is beautiful, and I had no idea they would actually have live fish inside their building. It's a remarkable establishment. It felt like a football field inside. This is definitely THE place for outdoor enthusiasts and folks who fish, hunt, camp, and so on. They have BOGO 40% Costa sunglasses. I ended up getting a 3-piece utility box crate. Customer service was standard, but I was mostly taken away by the beauty of nature, and of course, I had to donate to the conservation fund. I'll have to do more research on what entails, but there is so much to dive through and explore here.

Time at register is soooo slowww I think due to number of checkout staff, which is odd considering…read morethe store seems to have a lot of people there. Also had an employee in fishing department be real weird/off putting. A line was strung across an aisle by a kid and he seemed unaware of that when charging through and then stunned we were trying to help him. Vibe is not as warm/positive as other Bass Pro locations.

So update on my review, Pelagic, to their credit, did reach out to me to discuss my situation…read moreshortly after an e-mail and my review. They admitted some shortcomings on their part with my experience, explained some issues on their end with challenges during the current Covid situation (which was understandable and reasonable), but they also didn't give me the impression they we're going to be Nordstrom's or Costco, customer-service wise, anytime soon although reaching out to get input is certainly a step in the right direction. They did also offer to send me a gift card to make up the difference for the return postage and hassle (which I respectfully declined). They do have nice products just keep working on the customer service side of things. Thank you.

Love it!! Awesome products! Great selection and the store is fun to walk through. The staff is…read morefriendly and helpful!

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

I purchased a Chargers football from this store and the stitching started unraveling on the…read morefootball shortly after purchasing it. The store manager, Richard, was very accommodating and worked to resolve the issue quickly and efficiently.

Ordered a life jacket that was on sale for $24.98 via the Dick's app. I was going paddle boarding…read morethat day so I set the pick-up location for Newport Beach since I'd be out there later. I went on July 3rd around 1 pm so parking was horrendous. I parked near Barnes & Nobles and took the escalator down to the store. Before I entered the store I checked my order on my phone and noticed I got the wrong size. I walked in and didn't see a sign for online pick-up orders so just went to a register with a cashier. I walked up to them (there was young employee and an older employee having a conversation at the register) and let them know I was there to pick up an online order and the guy at the register looked up my order. As he was doing that, I informed him that I would need to exchange it for a large/extra large and he said sure. He went to grab my online order from the wall, came back and handed it to me and said have a good day and began busying himself with something else. I stood there for a few seconds and asked him if he could please let me know where these life jackets were located because I need to exchange it for a bigger size (second time letting him know this). He then said it was in the back corner and pointed to the back corner. Where it fell short for me is that I let him know I would need to exchange it and either it didn't clock for him to fulfill my request by going and getting the larger size and bringing it back to the register OR he straight up ignored my request and didn't want to go get it. I'm going to say he straight up ignored my request and didn't want to go get it. At that point, I would rather just pick my online order up from a Amazon locker type contraption, go to the back and get the correct sized life jacket, then exchange it and self-checkout myself. I'm against getting rid of humans for jobs, but if the in-person experience is worse than dealing with a computer screen, then I would rather deal with the computer screen. Also, I realize this is a store that highers young people, but it's a branding issue if you don't have pride in training your employees to go above and beyond. In this case, it would have been taking a few extra steps to go get the life jacket size I needed, bringing it back to the register and completing an exchange. Not a crazy ask in my opinion, and it's a standard customer service request and it was not busy at all during this time. It could've been better and for the reason of parking being a little more stressful than other locations and poor customer service, I'd suggest going to another Dick's Sporting Goods or Big 5.

Always had good experiences with meltons tackle in Anaheim. Walked into the Newport location today…read more(first time since they took over the location) at 4:55 PM and half the security gate was closed and they told me they're closing up. Didn't try and help me in anyway. Workers looked annoyed I showed up. Very disappointing. I looked on Yelp to see hours and it shows they close at 6pm. Which is apparently 5pm and or close to 5pm. I would def call and make sure they're open before you go

Horrible place!! They are not helpful all have attitude tried shopping here many times just not…read moregood customer service at all!