Christian fixed my camera in less than 2 hours very helpful and patient would come back here again hopefully not anytime soon lol.

The Apple technician's name is Christian, and he works at the Mobile Kangaroo store in Los Alamitos. He is extremely professional, patient, technically proficient and provides outstanding customer service. He even followed up by text in between my appointments to make sure everything was going OK and to assure me that the transfer From my old phone to my new phone would go smoothly. Took out all of the stress and the transfer was very successful. I highly recommend Christian's services to anyone. He is the best. read more

This was our first time here, very convenient when Apple Store doesn't have any appointments available. Very professional workers, onsite Thank you Mark, great customer service, very knowledgeable. read more

Every technician at this location is excellent! A technician named Mark today helped me. He was extremely knowledgeable and professional!

Christian was very clear and helpful in trying to get my apple watch and airpods checked because they havent been connecting for a while. If you ever need help with apple devices, this is definitely the place to come! Definitely beats waiting hours or even days to get an appointment at the apple stores. read more

Wonderful experience! Explained everything they were going to do. Helped me by showing me items to purchase that would be helpful to complete what I started out to do with my old computer. Christian was very helpful and very quick turn around getting my computer back. Great at texting with updates. I definitely will go back in the future! read more

Mark and Christian are the best. Fast, accurate, professional service. Highly recommend Mobile Kangaroo!

Christian from mobile kangaroo was a great help in repairing fine Apple Watch. He was efficient, knowledgeable, and friendly. I would recommend him to anyone who use. read more

We had an iPad needing a hard reset so my 83 year old mom can keep her daily Facetime going ;) The crew at Mobile Kangaroo were able to fit us in the same day. In about an hour Christian was able to evaluate things and determine what needed to be fix. They were very professional and personal. Definitely our new go to Apple repair stop. read more

Amazing service! It did not even take 5 minutes. My charger broke and got stuck in the port. I made an appointment online, walked in and was out of there basically before I could sit down. Very convenient and affordable. read more

Had some issues with my laptop speakers and cristian fixed it right up for me. he was very hands on and professional.

This company was great at helping me with my defective computer mouse! Efficiently done, too. They even let me borrow their mouse for free during the changeover. read more

great and fast customer service had my battery and back glass replaced in about 2 hours ! thank you!

I had such a great experience at this place! Easy to schedule an appointment, they ran diagnostics on my damaged laptop and got back to me in an hour, told me exactly what was wrong, then had it fixed for me less than 24 hours later. Affordable price and quick service, plus super friendly! Christian helped me out and was so informative and nice! I'm not sure the name of the other employee but he was great too. I'm glad I have a new laptop repair place, couldn't recommend enough! read more

Just wanted to take the time and thank Mobile kangaroo for the service provided this morning, service was amazing and they were able to answer my questions. Phone is back to working 100% once again. read more

I requested diagnostics on my iPhone 14 Pro Max because it kept turning off - which was super annoying. Christian did an excellent job diagnosing my issue. The phone had gotten wet. He dried it out, it started working afterwards. I could not be happier with his professionalism and care. Go to Mobile Kagaroo - they are the best. Plus they open early. read more

Addendum: Sort by 1Star ratings. Most had a similar experience which is: when they make a mistake they don't own up to it. Read below for my experience. Avoid. Booked an appointment through Apple to get my screen repaired here. Big mistake! Per Apple's policy, they must run diagnostics on your phone before repair. They did that and everything was fine, but when I picked it up, I had an error message regarding my camera. My camera worked fine before I brought it there. So, even though they were only supposed to replace my screen, they clearly did something for me to receive that message, but they denied culpability and stated only they could put the broken screen on and give a refund. That wouldn't fix my new problem they created, however. So, I took it to an Apple store and they said clearly and without a doubt that Mobile Kangaroo had created the issue, and they were adamant about the diagnostic records backing that up. No doubt they said (a service member, their supervisor, and a high level Apple care member on the phone I spoke to all said the same thing). Naturally, I called Mobile Kangaroo back and told them what Apple told me, but they again denied any responsibility and left me hanging for the $350 screen replacement charge and my new camera issue they created. The conversation I had with them was insane and it just started and ended with "there is no way we could be responsible for that", but again, Apple said it was 100% on them, no doubts. Do yourself a favor and take your products to the Apple store instead of these "authorized dealers" that Apple doesn't back in any way for warranty. I was told they just have an aggreement to use Apple parts, so I have no recourse with Apple either. read more

One of my AirPods Pro 2 was not charging. I tried the suggestions on Apple's website, which include de-pairing and re-pairing the AirPods, but I was not successful connect via Bluetooth. I was able to make a same-day appointment with Mobile Kangaroo in Los Alamitos. Alex met with me promptly at the appointment time and re-paired my AirPods (I had failed to open the charging case when I tried to do this - user error). Thank you, Mobile Kangaroo. read more

I brought my iPad in today, I was having trouble downloading the new iOS. They were able to take care of my issue. Christian was very helpful and professional. Would recommend this business. read more

Christian and Mark were extremely helpful and explained everything that needed to be done. Christian covered the cost of the service before I signed anything and they completed it ahead of time. Everything turned out better than I expected. Definitely would recommend using them. They are conveniently located within walking distance of the high school, the middle school and the elementary school in Los Alamitos. read more

They were amazing I was in and out fast and was helped through every step of the process. Idk what I was walking into and walked out loving life. Phone was fixed in like an hour read more

Super easy and quick service, I went in to see what was wrong with my macbook and the diagnostics ran it as a screen problem that was just hardware issues, and since I had apple care, there was no fee. I was also offered a free service and they are amazing here. read more

Very friendly and very efficient service from Christian I highly recommend mobile kangaroo Andrew visit here again if needed Thank you read more

My wife had an appointment today 09/22/24 at 8:20am, we usually sleep in on sundays but we woke up early to be for an appointment that was scheduled and the sign on the door clearly states they open at 8:30am. Now why would they have scheduled times before their actual store hours is ridiculous and bad business. It would be fair to customers to have updated hours if no one is going to be opening the store on time. Turns out the other vehicle next to us was the employee! He seen us get out the car and approached the door yet told us nothing. Not a professional business at all. read more

Broke an airpod and it was replaced immediately! Great customer service from Christian the manager

Amazing Experience! Definitely go to them if you have any problems with your device. The employees there are nice and care about how to fix your device. read more

I'm so glad I brought in my MacBook Pro which would not power on. Mark was very helpful, friendly and very knowledgeable. Definitely did not want to go to the Apple Store. I did pay for a diagnostic fee. Thought I'd need to replace the motherboard, but turns out it was a software issue. This will definitely be our go to spot for future tech issues read more

Easy to make an appointment. Brought in my iPhone after I dropped it (oops) and the tech fixed it on the spot. Great service!

Customer service was great, and their website was easy to navigate. I didn't wind up using the service, only because my phone was FUBAR and I chose to replace it with a new one instead. I hope not to be back too soon :) read more

Service was fast and Cristian is very knowledgeable and friendly. Highly recommend! Parking is great too.

My family started servicing phones and computers with Kangaroo since the pandemic hit and it's being an amazing experience with them every time. They've taken incredible good care of our devices and have solved our issues very quickly. The team is super respectful, knowledgeable, quick, and friendly. I highly recommend them! read more

Great! Service, Very nice and respectful & very helpful. Great price just a great place to come too if your electronics needs fixed Alexandria and Micheal helped me out recommend them a lot. read more

I'm sad to have to report I had a terrible experience with Mobile Kangaroo. I'm not looking to seek revenge but please be aware before using their services... I feel completely ripped off by them. Not only did they take my money but they also did not repair my device and they even made it worse than what it was when I originally brought it in. My laptop's screen wasn't working and Apple sent me to MK to get it repaired. They first said they needed to order s new display. Days later they told me the issue was not the screen but the logic board. They ordered a new one, I got my laptop back and a day later the screen had another malfunction, again. I was told by MK i was going to get a refund for the ~$700 I spent in a repair that was not well done (and that took about 2 weeks!). Long story short, it's been 3 months and after countless of calls and messages they are now saying I won't get my refund. The several people I've spoken with are nice and friendly but their customer service is terrible. I feel ignored, stepped on, ripped off, and extremely frustrated for the waste of time, energy and money this situation has caused. If you can take your devices directly to Apple please do, or find another place. Do yourself a favor and do not work with MK. read more

Great service. Got the battery in my iPhone replaced. You'll pay more here than at the Apple store but they have better hours and you can get faster service. read more

I've been here a handful of times with various Macbooks (I spill a lot), and they've done great work each time. Specifically a big shoutout to Christian. He's the main person I deal with and he is wonderful. Great customer service, super helpful, communicates timelines and sets realistic expectations about what service and what price may need to be done after the device is checked out. There was a slight hiccup do to the keyboard replacememt they ordered getting lost in the mail, but that wasn't there fault and Christian figured it out with Apple and got a new one sent. I would definitely recommend going here. Thank you Christian!! read more

Came in and Mark fixed my phone very quickly. He was very friendly and knowledgeable. Easy place to get service or fix issues.

Great place to take your computer for repair. These guys know what they are doing and they do it right

They saved my 10 year old MacBook Pro after I spilled an entire cup of coffee on it. Great service with Christian. He kept me informed and was extremely knowledgeable and forthright with my potential options. read more

Tl; dr: Would absolutely not recommend. My wife's iPhone screen cracked, could see half the screen, phone was still somewhat functional. Took the phone in for repair and then the phone died. They still made me pay for a "repair." Apple should remove this place as an "authorized retailer." Wouldn't trust Christian at all. Go to an Apple store! Review: My wife's iPhone screen was cracked after a drop. I looked at Apples website, which stated this was an authorized retailer/repair spot. Came in first thing in the morning, was greeted by Christian. To be clear, the screen was cracked, you could only see half the screen functional, and the phone was still functional (still receiving texts, calls, Apple Watch was receiving everything). Spoke to Christian who said it would be a screen repair, pretty standard stuff. Left the store, 1-2 hours later, got a text that the phone was ready. My wife went to pick up the phone. Apparently, once they "repaired" the screen which "passed the diagnostic tests" the phone wouldn't turn on. My wife, with a baby with her, had to wait 30-40 minutes, and then they said the phone wasn't ready. I get a call later from Christian saying that the phone wouldn't turn on. He then tried to reset it to factory settings, also unsuccessful. As the phone was now dead, the store offered to give me a new phone, but I still had to pay for the "repair." Mind you, Christian said that this was the "first time" this had happened to him while fixing the iPhone. At this point, as the phone was dead, my wife and I were livid. How could a simple screen repair turn into a dead phone? I request that they provide the new iPhone complimentary, as this was the "first time it happened" and they literally turned my phone into a dead phone! Christian laughs in my face, says it's not going to happen, and when I ask to speak to the manager, he scoffs and says he is the manager. I am even more livid. Terrible service, terrible customer service. I speak to my wife and we decide to cut our losses and just get the new phone. He promised it would come the next day, but of course came 2 days later. Their rental phone was an iPhone 5. All in all, terrible experience. Wouldn't ever recommend this place. Terrible service overall, and will never come back. Go to an Apple store! read more

one star is purely for the very nice gentleman that helped me... I would not recommend this place or ever go back here. I took my computer in to change the battery. I was charged a $60 diagnostic fee, almost immediately, dispite already knowning the battery was the issue. I was told to wait for five days & the parts would arrive... two weeks later nothing happened, the company was generally unresponsive & eventually I just drove back to pick up my laptop. I asked to be refunded the redundant unasked for diagnostic fee, which ofcourse did not happen. I essentially paid $65 to be inconvenienced for over two weeks without my laptop plus vague promises of a battery part coming in, that never arrived. read more