have been trying to contact this business by email regarding an order I placed and haven't received any response or update. a bit bummed but hopeful I can edit my review if I receive an update. PO #19669 Edit: I reached out more than once and received no responses. They responded immediately once I left a Yelp review and it was an email where they called me cruel and abusive, which feels unnecessary, showing they could have responded to my previous email. I find it strange they're quick and responsive when addressing a review but not after repeated attempts to kindly request an update about my order. I am all for supporting small businesses but feel etiquette is a minimum standard. read more

Modern Conscience - Furniture Repair Near Me

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My wife's beloved Eames lounge chair suffered a catastrophic failure and after doing a lot of research we reached out to Modern Conscience and a few others for quotes on a repair or replacement. We decided to go with Modern Conscience for the repair based on reviews and looking through the gallery of past work they provide on their website. Lee was easy to work with, great at keeping me up to date and always willing to discuss the process and our options. We just got the repaired panels back today and the quality of the repair was nothing short of miraculous. The quality of the work was impressive and the turnaround for a small shop like theirs was very good. I'm posting photos of the before and after so that you can judge for yourself. We couldn't be happier. read more

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I originally wrote a very poor review of this business. Boy, was I wrong! The owner contacted me immediately with a sincere apology for the poor service I had experienced and insisted on repairing my Eames LCW at their expense. It was actually amazing. My chair is in perfect condition and I am a very happy customer. TRUST THIS BUSINESS! read more

I purchased a Herman Miller Eames wire chair assuming I could separately purchase a bikini pad for it. Fool. I tried Vitra, who are less jealous than HM about guarding their parts from people who might need them, but I couldn't figure out whether their pad would fit the HM chair. Their reps were also no help and pretended to have no idea whether the chairs are the same dimensions. Pfff. Then I found Modern Conscience, who immediately made and shipped a beautiful aniline leather bikini pad with burlap backing like the originals. I also own a Lounge Chair and a Knoll womb chair to compare, this leather is of the same quality and the workpersonship is outstanding. Aside from the product itself I had a few questions which were promptly and courteously handled via email. I can't recommend Modern Conscience enough, they will be my go-to now for parts and service of my furniture collection. read more

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Like many other bad reviews, I am also in the shoes of being unable to reach the owner via email. Not meant to leave a bad review, would just like to have some response with the order. I have ordered a Black & Birtch RAR base for my fiberglass Eames Shell. Was inquiring about whether the hardware (screws) for mounting the shell on the base is included. Totally understand the stress of the pandemic but some response for a customer with a paid order will be good enough. Just for us to make sure the order will be processed rather than ignored. Again, didn't want to leave a bad review, but it seems the yelp review gets a more efficient response. My # is 16893. Will appreciate if I can receive an email from the service@modernconscience.com address. read more

Super pretentious, overpriced, and bad customer service. All in all, from the two orders I made... The first order was delayed for almost 2 months before it was shipped to me. The second order took a month for them to ship but they sent me the wrong part and was very rude about it when asked about correcting my order. Good luck emailing them because they won't respond you have a better chance opening paypal dispute so they respond. Stay with specialkproducts on eBay. They seem only responsive if you're high roller or have a big order with them. read more

Please provide update on Order 15531. I'm resorting to writing a Yelp! review to get in contact with your service department as I've been unable to get a response to a number of emails and there's no answer on the listed phone number. Please provide an update via email regarding the order number of above, which was placed on 9/16/2020. read more

Oh, boy. You, the innocent reader, may not have the benefit (and misfortune) to know how much of this response from the business is revisionist, at best, and flat-out wrong. I think anybody who is able to read ("value furniture over human life"?! and "pandemic was grueling but dealing with us was the worst of all"?!) can get a sense that something isn't quite right here. Simple fact is that everything we posted was true. We placed an order and were charged, and then received no communication. When we tried to contact the business, we were unable to reach anyone until we posted on their social media. Next time you buy something, consider how you'd react if you were basically ghosted by the company after they charged your credit card. Hmmm... read more

I don't believe this company deserves your business. You'll see the owner post her own version, but it's really just her way of telling the customer that she doesn't care about them, and to spread lies about the fact that they supplied me with legs that did not fit my chairs. That's the point here. No matter what else happened, they won't take ownership of the fact that they sent me something wrong. I tried to be friendly and find ways to solve it, but all the solutions just made it worse. Below is a copy paste from their customer service. You'll also be able to see the photos I've posted. Direct copy paste from their company: "Argh. Herman Miller is always meddling with the authentic original specs... I can't figure out why. It makes it hard for people to fix their new chairs..." They acknowledge that their parts didn't work, and I tried to be enthusiastic and make things work, but at the end of the day it didn't work. When I sent back the parts, they attacked me and refused to answer me. I don't suggest you do business with them and feel justified in my 1 Star review. If you want to be frustrated with a company like this, by all means, you've been warned. read more

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I have ordered parts from these guys before and it is all super high quality stuff. I have a rocker base on order from them and I can't wait to see that as well. They are really the only people around that have exactly what you need for your Herman Miller furniture. The wait time is a little longer than I am used to but understand they are not Amazon cranking out cheap Chinese stuff. Thanks guys for getting me the parts I need! read more

I am resorting to trying to contact Modern Conscience via Yelp as I cant't seem to get a reply to numerous emails sent and their is no contact telephone number available! Can you please give me an update regarding Order Number: 16650? I would like to know when I can expect to receive the order? The money has been taken from my credit and I have a confirmation email but no time frame or understanding when it will be received? Please advise? read more

Amanda did an amazing job at fixing the aging shocks on my Eames Lounge. Super knowledgable and passionate about her work! read more

Modern Conscience - Furniture Repair Near Me

I was lucky to be given a set of old Eames wire chairs, and due to their age were naturally missing a few screws. Silly me assumed that I could run down to the hardware store and pick up an exact sized replacement only to be disappointed when I saw how differently those Eames screws are threaded. A relative had worked with Modern Conscience in the past and recommended them highly. I learned that many of these pieces have parts that are difficult to source or are no longer made, so props to this business for finding and making replacement screws available that work with these old furnishing. Thanks so much! read more

Resorting to yelp as my order 16640 placed one month back is yet to be dispatched and there's no way to enquire as their mailbox is full. Will be great if someone can look into this and get in touch. Thanks. read more

Modern Conscience repaired 8 vintage Eames fiberglass chairs for us in January of 2019. The chairs were a combination of wide and narrow mount and Amanda and her team recommended that we replace them all with the narrow mounts. They swapped the brackets for us free of charge and replaced all the shock-mounts on the 8 chairs (32 mounts in total). They are a small company and you can tell that they can get back-logged with emails and I was really impressed that they were able to finish our repair in less a month. We live in Portland, OR and they even agreed to meet us closer to Portland to save me another drive to Seattle. I couldn't be more impressed with the quality of the work they provided and the customer service was great too! Be patient with him and the quality of their parts/work is worth it! read more

Their Eiffel bases are the best! The proportions and height are spot on to the originals, if it wasn't for the patina on my vintage bases you'd be hard pressed to spot which ones are new. Very happy with all of my purchases from MC! read more

After finding a damaged but serviceable Eames lounger, I was lucky to discover Modern Conscience in Seattle, because they have unparalleled experience with restoring these works of art. I took it in and after an assessment was given a fair estimate, then hung tight while the various challenges of 2020 hit Seattle hard. Finally was able to see their terrific work, and it was definitely worth the wait. Highly recommend, they have a great workshop and can fix almost any issue you have with your furniture. read more

Finally! People who know what they're talking about and care about what they're doing. I wanted a specific (and somewhat uncommon) base for my vintage Eames fiberglass chair. I had been looking in a lot of places but couldn't find one. This base wasn't listed on their website for sale but I decided to inquire. Surely enough, Amanda responded to tell me they had one in their warehouse! They were also able to paint the base enamel black (it was originally chrome) for a few bucks too, so it could match my other chairs. Shipping took a few weeks, but I was very relieved that I was finally talking to people who knew what they were doing. So many shysters on eBay, et al. These folks are not just merchants -- they're enthusiastic about design. In the future when I change the shock mount configuration in my other fiberglass chair, I'll be buying everything I need from Modern Conscience (and it's all either vintage or made to original specs in the US, and not some cheap foreign junk). read more

If you have a vintage piece of furniture in need of repair - Eames Lounge Chairs in particular - don't hesitate to give Modern Conscience a call. Amanda went above and beyond to provide us with quick, professional, personal and thorough service. She obviously loves what she does. A most pleasant experience and now our beloved Eames Chair is good for another 20 years!! read more

Order 5 chair bases and chose economy ground shipping. Waited 3 weeks for my order, no order arrived. Emailed the company (emails bounce back because their mailbox quota has been exceeded) and was given a tracking number stating the item shipped recently. Tracked the package and it has not shipped yet. I'm expected to wait another 3 weeks. No communication on their behalf about their delay. Would not recommend this company. I requested a refund. read more

I ordered their "Fiberglass Shockmount Adhesive." Owners of Eames shell chairs are often confronted with the problem of re-gluing shockmounts that detach in time, rendering the chairs useless, so I was excited to find a source for a proper glue to fix mine. The glue arrived with only these instructions printed on the bottle, "Apply to one surface, then hold parts together for 20 seconds." Seemed simple enough. But it didn't work. I tried it twice and the glue failed both times. I then contacted the company and was told the full instructions are on their website, detailing aspects of this job I'd neglected as I didn't know them. Guess I was supposed to assume that fuller, more detailed directions were only found online? This makes Modern Conscience seem unconcerned with customer service, when simply including a sheet of instructions with the glue would help customers avoid wasting time and money messing up their chairs with bad glue jobs that don't work. UPDATE: Oct. 3, 2016: I had a dialog with Modern Conscience, they apologized for the lack of an instruction sheet that's normally included with their shock mount glue, refunded my charge, and sent out a new set of shock mounts, making the best of a bad situation. Somebody goofed and that led to misunderstandings, but, based on their excellent follow-up service, I would give them another chance. read more

Was in the process or restoring my Eames Lounge Chair. I lost all the hardware. I contacted Modern Conscience and was set up with Lee. He helped me pick exactly what screws and bolts I needed. I had contacted another company and was given a time of over a Month!!! Lee has my hardware sent in less than a week. I mentioned I had a big party and wanted my chair to be ready. I emailed him often. He responded to all emails and even threw in some extra screws that I couldn't find. I am so lucky to have found this business!! read more

I have recently started educating myself on how to restore iconic MidCentury Herman Miller fiberglass chairs designed by Ray and Charles Eames. I have fallen in love and it has become somewhat of an obsession of mine. I have researched to incredible depth as to what sort of "Epoxy" works best on a fiberglass shell produced in the 50's-60's. I went out and purchased every single "Epoxy" available, from Loctite 1min to JB Weld "Grey" - the list can go on and on. I then set out to practice and test these adhesives to not only see which is the most effective but also which adhesive will bond to the fiberglass with the least destructive side effects. My favorite thus far has been the devcon 5-Minute Epoxy Gel (cream) but it still isn't quite what I'd like it to be, I was looking for more. Throughout my research into the adhesive community, I kept hearing about this "special" compound offered by a company called 'Modern Conscience' and that it was head and shoulders above the rest. I began looking into this company and all the testimonials from past clients would lead one to believe that they have been nothing short of amazing. With this in mind, I decided to give them a shot. To say that I have been let down would be a massive understatement, mostly because you need to actually have received the product you paid $226.00 (INCLUDING $9 for shipping lol) in order to see if you're actually satisfied with the product. My order was placed on June 14th 2017. Today is June 28th and I was finally able to convince them to send a SIMPLE tracking number for my order that was placed 2 1/2 weeks ago. And the tracking shows that UPS and USPS are STILL AWAITING RECEIPT OF A PACKAGE. Which means the ITEMS WERE NEVER SHIPPED! I made several attempts trying to get someone to offer me some sort of insight as to why I have not even received a tracking number, let alone an actual package with what I paid for. All I was was given was a "you'll get the tracking number on Monday..." runaround. It's truly unfortunate that I feel compelled to review this company in a negative light, but over the past decade of purchasing most of my items online, this has been by far the worst experience I have had. I only hope that the package gets here sometime this summer so I can fix the chairs I told my clients I would fix. This has done irreparable damage to my credibility with said clients. I'll provide another update when/if my orders actually arrive. Oh and I was offered an "in depth" tutorial on shock mount removal, which I assume was some sort of accountability being take or dare I say, an apology? I could not be more disappointed. * Shipping as described on the receipt; * Shipping : United States : Economy Ground Saver (7-15 business days) ...... $9 I would recommend you guys being up front with your customers and reaching out to them explaining the "difficulty" instead of your customer reaching out to you multiple times trying to resolve the issue and only getting an answer after 2 weeks. Learn to under promise and over deliver Update I finally received an apology. All be it short, an apology is an apology and it's appreciated. Will wait to do final review when products arrive. read more