Everyone was fantastic! Great experience and I will recommend to all my family and friends.

Just like so many others in the reviews, I was constantly "upsold." I did take them up on the deep cleaning with laser once, and they were clear about the price before they did it. But when I returned for my next normal, biannual cleaning, my copay was $70 instead of $10. I asked about it and they explained that after you have the deep cleaning, the subsequent cleaning is always some mid-range, more intense than normal, but less intense than the laser type clean. That was certainly not explained to me when I agreed to the initial deep cleaning. Fortunately this scam cost me less than others in the reviews, but it's enough for me to look somewhere else. Other than that, the staff are usually friendly and competent. read more

For a medical / dental facility, they are unprofessional and need to learn how to manage your staff properly. On a Tuesday morning, we showed up for an appointment for my son on time. We were told 9:30am. The back office staff and the dentist did not show up until 10am and we can hear them telling each other how they were all late and it didn't matter to them. We were told a very high amount for a simple cleaning even though we have a PPO and when asking the front desk person for the reason, she said she had to wait until someone else got in to tell us why. By 10am when the dental hygienist gets in, they decide to take in the patient that arrived and was scheduled after us. So it sounds like they told us to be in at a time when the staff hadn't even arrived nor did it seem like they cared. We can also hear the back office staff talking about how they cannot stand having to deal with a bunch of kids on their schedules. This is not professional at all. We left without being seen and will never come back. This place has a very unprofessional staff that have no clue. read more

I am thoroughly happy here. Everyone is so nice and I appreciate the gentleness!!! This will definitely be my dental home!!!

I found this place through my new dental insurance after chipping a tooth. I loved that it was walking distance from my home (first hand clap!). I especially loved how most of the staff were Dodgers fans (second hand clap)! Everyone was friendly and welcoming. Visit #1: They took X-rays and told me I needed a root canal and a crown and then I was hit with the out of pocket cost: $1400! I had to laugh and say "Wow! My insurance must really suck!" in the best effort to stay positive. They explained my payment options and I went with the payment plan. The dentist numbed me, prepped me and I left with a temporary crown. The visit ran a bit long, but I didn't mind. Visit #2: The surgeon took my blood pressure before numbing me stating that it was "procedure." They confirmed it was the same anesthetic used as the previous day and it crossed my mind, Why didn't they take my blood pressure yesterday if it was 'procedure'? He did the root canal and put another temporary crown on. Visit #3: Hold on to your helmets! It goes down fast from here. My appointment was at 1:30pm but I wasn't seen until after 3pm. All I needed was the crown put on. I didn't leave until 5:40!!!! And during the procedure, the dentist DRILLED THE TOP OF MY LIP on accident. I had to walk my angry, cold body home with a ice pack to my face! And now I have a scar. Afterward I read Yelp reviews about questionable billing so I called my insurance. His words exactly, "This looks shady." He confirmed that I only owe $650, not $1400. Hide ya kid's teeth, hide ya wife's teeth...this is not the place to go! If you want honest, professional care, check out Dr. Nguyen at 11855 Inglewood Ave in Hawthorne. He was my dentist for years and I am switching insurance just so I can go back to him. He is worth the drive-honest and skilled! read more

Beach City Dental Group - Thanks for the scar Beach City Dental Group! - General Dentistry Near Me - Redondo Beach, California

Amazing service, Malika makes you feel comfortable and easy- Dr. White was knowledgeable and friendly. Thanks for making a not so fun experience as best as it can be! read more

I always have a positive experience at Beach City Dental. With both regular maintenance and deep cleaning, I find the clinicians to be kind, patient and knowledgeable. I'd highly recommend. read more

Unorganized took off from work for a cleaning. They did not had my cleaning down on the schedule, the young lady said that she was not performing any cleaning service, that it's not her problem. They was trying offer me all these different service that I did not ask for. read more

Where do I begin? I chose this dental office because they are close to home and open on Saturdays. My family and I had appointments on different days. All three of us were immediately told we absolutely needed a deep cleaning, which, of course, costs more than what our insurance covers. From there, all three of us were also told we needed procedures that our previous dentist never mentioned. Thankfully, my family said they would think about it and left with only the cleaning. I wish I had done the same. I was told I needed two crowns immediately. From the beginning, I asked whether my Invisalign retainers would still fit, and I was told it would not be a problem. I asked more than once. After they "negotiated" the final price for the treatment, I agreed since I was told I needed it done asap. After everything was done, I told the hygienist that the teeth felt bigger than my own teeth and I was worried that my retainers wouldn't fit. She, like the dentist and previous assistant, said if they didn't fit, I could come back, and it would be taken care of. As expected, they didn't fit, so I went back in. The dentist told me he didn't know that was told to me since he wasn't familiar with that type of situation. That was a lie because I did tell him from the beginning. His solution? Try to sell me new trays. No apology, no accountability. Please do not go to this office if you want an honest dentist who is not only trying to sell as much as possible. read more

Do NOT waste your time coming here. It truly wasn't worth it -- I wish I had canceled the second I saw the reviews because they were all spot on. I'm usually an optimist who can find the good in most situations, but not this time. I've seen over 10+ different dentists in my life and have never had an experience like this. My appointment was at 8:30 AM, but I wasn't seen until 8:50 AM. That didn't bother me too much, but somehow my x-rays took about 40 minutes -- which was insane, but still bearable. What pushed me over the edge was when my "cleaning" took a record-breaking 5-10 minutes. Let me explain how we got there. For the first time ever, they did a "bacteria test" using a saliva sample to determine what type of cleaning I "needed" based on this chart system. The hygienist spent so long explaining the supposed purpose that I honestly stopped listening -- it was clearly leading up to an upsell. I had already seen reviews warning about this tactic (sadly too late to cancel), so I wasn't surprised when she hesitantly dodged my question about cost. That's when I knew. I have good dental hygiene and zero issues, yet the receptionist came in with a cost breakdown saying the deep cleaning would be $620 -- after insurance. Yes, $620. I told them I wasn't comfortable paying that, especially since I've had excellent standard cleanings for the last 15+ years that were fully covered by insurance. They didn't push back, but instead gave me the laziest, most pointless "basic cleaning" I've ever had. The moment I left, I started searching for a place I could pay out of pocket just to get a real cleaning. Disclaimer: I made the mistake of not updating my insurance during open enrollment for work and ended up with an HMO plan for the first time. Some might say you get what you pay for, but this really opened my eyes to how many people are being taken advantage of or not receiving fair, quality care simply because of the insurance plan they have. The staff was actually very kind, which honestly makes it worse -- it feels like they kill you with kindness because they know there's a sale coming at the end. read more

I just moved to the area looking for a new dentist. If you value your time, I would not recommend this place. I will not be returning. I arrived at 8:45 am as requested for my 9 am appointment. No one was at reception when I arrived. A little after 9 am, someone asked if I've checked in yet. How? No one was at the front? No self check in system was available. At 9:30 am I was told that they are waiting for the x-ray machine to be available. I was finally seen by Dr. Kuwata at 10:56 am who recommended a the laser deep cleaning that would cost $360. I opted out. She numbed my mouth and said she would be right back. I went to the restroom 20 minutes later to find her working on someone else. They didn't finish with my cleaning until 12:15 pm. *edit. Tomoe Kuwata submitted over $2000 to insurance for my cleaning. In all my years with my last providers, the highest amount they submitted was $267. Ridiculous. read more

Worst dental experience in 50 years. Show up for my regular check up and cleaning. After my exam they tried to upsell me to a 'deep cleaning', when I declined because I had gotten one in the last 18 months they refused to clean my teeth saying they could only perform a service that the doctor recommends. This is not only wrong ( my insurance pays for three cleanings per year) but totally unprofessional. I had to leave with nothing done and waste an hour or more of my time. This is unacceptable and I obviously won't be coming back. read more

Great experience overall. As soon as i walked in i was greeted by the person in the front desk. From there josslyn took care of me until i met with the person doing my dental deep cleaning whom was also great. read more

Unethical Billing Practices--Resolved Only After Insurance Intervention Beach City Dental and Dr. Misty Black overcharged my elderly mother $1500 for dental procedures. Repeated attempts to get a refund were ignored until her insurance company stepped in, forcing the refund by threatening to withhold future payments. Worse yet: - No one, including Dr. Black, showed any surprise or concern over the billing error. - No apology was ever offered, which speaks volumes. After reading other Yelp reviews, it's clear this is a pattern. Proceed with caution and read the reviews before choosing this office. read more

The worst dental experience. They are scam artists. They try to upsell you with treatments you do not need. They made me wait almost 2 hours and refused to clean my teeth because I didn't agree to purchase the unnecessary services they were trying to sell. They are rude, they are unprofessional, and they do not care about their customers. Don't walk, RUN!!!! read more

Not a good dentist at all . Dr black is very rude to one of my friends who came here . Dr black is very very unprofessional don't waste your time coming here. One of my friends is very mad about dr black this dentist just wants to make money. It's a scam. read more

I'm new customer there . Check in for general cleaning. My appointment at 3pm and I get out there 5pm , my Dentist name is Tomoe Kuwata, DMD , with her license I thought professional but she work multiple clients as same time and let me waiting fews time because she was working on other clients that was not a professional. I thought I found a good place, close to home but really bad experience. I'm not bring my kids there. Not coming back again read more

I have a very serious complaint about their billing -- they refuse to take any responsibility for their own mistakes. Also, they promised 3 times to review my problem and get back to me, but they never did. I got stuck with an extra ~$1200 in finance charges because I trusted their incorrect explanation of the finance plan. I asked them a few times "Are you absolutely sure that I won't be charged any finance charges? Because if there will ever be any finance charges, I'll just pay the entire balance off right now." After they assured me at least twice that there would be absolutely no finance charges, I signed a long legal agreement full of fine print that no one but a lawyer could understand, and only after an hour at least. But no one takes those legal agreements to a lawyer to review before signing it, right? You just ask the dental office what am I agreeing to by signing this, and then you trust their explanation and sign it, right? But a couple years later, I discovered that they had misinformed me, and I now owed ~$1200 in finance charges in spite of them telling me that there would be NO finance charges. So I explained this to them at the dental office billing; and their response was that, since I signed the legal agreement, I was 100% responsible, and they took absolutely NO responsibility for misinforming me about what the legal agreement said. It was just like in the movie "Animal House" where one student says to another "Hey, YOU'RE the one who screwed up -- you TRUSTED me!" Well I told them that this response was completely unacceptable, and they would have to take my complaint up to a manager to assess and get back to me. They assured me that they would do this. After several weeks went by without hearing anything about my complaint. I called them, and they had NO record of my complaint or of any manager doing anything about it! So I had to start from scratch, explaining my complaint all over again, getting the same "It's all YOUR responsibility because you signed the legal agreement" argument, and getting them to promise AGAIN to have a manager assess it and get back to me. After another several weeks of hearing nothing, I had to go through all this a SECOND time! And then after yet ANOTHER several weeks, a THIRD time! Well, here I am ANOTHER several weeks later, and I still haven't made ANY progress towards getting any manager to even CONSIDER my complaint! And the $1200 finance charge keeps growing bigger with additional charges. So I am DONE with trying to get them to do anything about my complaint or to take any responsibility for their mistakes! Now I will start telling the world about how very terrible they are. read more

I have had a very disappointing experience with this dental office and feel compelled to share my concerns to hopefully prevent others from encountering the same issues. On a previous visit, I scheduled a routine annual cleaning. However, the staff (including the front desk, billing department, dental hygienist, and dentist) insisted I needed a deep cleaning, despite my polite refusal. After repeated pressure and being told there was no time for a regular cleaning, I reluctantly agreed to the deep cleaning. It was uncomfortable to feel pushed into a service I had clearly declined, and I only agreed due to having already taken time off work. Recently, I decided to give the office another chance, explicitly stating my need for a regular cleaning when scheduling the appointment. Upon arrival, I was informed of a $50 charge, which was unexpected as my insurance fully covers cleanings. After questioning the charge, I had to wait 45 minutes while the front desk called the insurance company to verify coverage, which confirmed my cleaning was covered. Despite this, when it came time for the procedure, the staff again insisted on a deep cleaning, claiming that because I had previously received one, they could not perform a regular cleaning. This restriction was never communicated to me when I had the deep cleaning previously. The communication at this office is poor, and the pressure to agree to additional services feels predatory. The dentist barely interacts with patients, and the staff repeatedly pushed for unnecessary services. It seems clear their focus is on generating revenue rather than providing quality care. I would not recommend this office to anyone and believe the way they conduct business is unethical, possibly illegal. In conclusion, this has been the most uncomfortable and frustrating dental experience I've ever had. I encourage others to speak up and consider other options before choosing this office. read more

The office is nice but the service felt like a constant upsell job. I just wanted a basic teeth cleaning and they kept trying to get me to agree to a deep cleaning. I ended up walking out because they made me feel uncomfortable. I will never set foot there again. I am watching my insurance portal to make sure they don't send in a bogus claim. read more

I am waiting for my final bridge. I am under the care Dr. Misty Black. Today was 2nd time that they changed my temporary bridge. It was her assistant who did everything or hygienist whatever they call it. I am having a hard time talking now because one of the teeth is longer and rough from the back. It's only temporary so i am not worried right now. I will come back on the 20th. I wiI give an update of my experience once i have my final teeth. read more

Deep cleaning It was painless I was super impressed with the results My hygienist was super great I was very happy he removed my coffee stains. My teeth was whiter, I want to maintain his work. He's great The receptionist was extremely friendly. These people have been above and beyond on my last two visits. read more

A dental office I was referred to a few years ago that was convenient and professional. The front office is nice and will work with you depending on the service. Deep cleaning are painless and Misty is really good at servicing your needs from implants to advice. I' have even transferred my daughter to this office for a second opinion. However, lately I have noticed the constant upsell on different services and products instead of what's covered. But more recently the constant cancelations of appointments on the same day an hour or so before the appointment. I even like that the office is open late which is why I make appointments months in advance. I always have to leave work early, drive several cities over in heavy traffic to make them just to be disappointed. I'll definitely be looking for a new more convenient dental office. read more

I have been going to this business for many years, I really like Dr Misty Black. She is very kind, attentive to my issues and my treatments are always pain-free and done in a timely manner. The hygienists Carlos and Joel are really nice and take great care of me when doing my teeth cleanings, also very attentive to my needs. I find the whole staff mesh together well and are always a pleasure and treat me with kindness. I totally recommend this dental office. read more

Stay away if you value your money. Everything you are reading about unethical billing practices is true. I had been going to this dental office for several years and I never suspected that I was being overcharged until I brought my mother for dental work and they charged her over $3,400 for work that should have cost her $425 (out of pocket after insurance payment). My mother canceled the over-priced crown and partials work quoted, yet they still charged the total to her credit card and they billed the insurance for work not completed. The receptionist said that we would have the charges reversed, so we will see if this happens. I became suspicious about my own recent treatment, and I found that I overpaid for a crown: they charged me $535 when in fact my copayment should have been $145. I called the office to inform them. I spoke to office manager, Eric. I asked him if they would send me a refund for $390 or if I needed to file a grievance. He told me to file a grievance. My husband and I will never return to this office again. read more

DO NOT TRUST!!! DO NOT SPEND ANY CENT WITH THIS COMPANY!!! THEY ARE NOT RELIABLE, THEY ARE NOT TRUSTWORTHY!!! THEY ARE NOT EQUIPPED WITH KNOWLEDGEABLE STAFF!!!! THEY ARE ABOUT TO GET YOU IN DEBT WITH A CC COMPANY TO ABUSE YOU AND STEAL YOUR MONEY FOR A BAD SERVICE!!! THEIR CUSTOMER SERVICE IS ABSOLUTELY INAPPROPRIATE AND INCOMPETENT!!!! THEY WON'T EVEN TREAT YOU WITH RESPECT BUT WILL DIMINISH YOU AND TREAT YOU WITH A BAD ATTITUDE. A couple of years ago, I was naive and didn't know of a good dental outfit near my house to do teeth cleaning, as for decades, I used to go to a Santa Monica Dentist that sadly passed. So one day I was going to Panera and saw their Beach City Dental office and scheduled a teeth cleaning visit. As I said; I was naive! and came to Beach City Dental for a check up and ended with a root canal and a cap. I had two insurances and everything was covered then. I recently came back as the same tooth with the cap they put, broke. This time they charged my insurance almost 1k to replace the broken cap but the X-ray showed I had an infection on my root. This is the same root they supposedly fixed and did a root canal treatment a couple of years back. So they made me get in debt with a credit company because supposedly my insurance would not cover the root canal infection that they found, which was needed to be treated before they would replace the bad quality cap they put a couple of years back. Now the new charge on top of charging my insurance would be another $1,500. By this time, I had to make another appointment with their supposed Root Canal Doctor in their office, which never happened!!!! Because they don't have a Root Canal Dr in house!!!! Though I was surprised my root had an infection, when supposedly they treated it a couple of years ago. Nonetheless, they couldn't treat the infection as they couldn't find a doctor or give me a date to fit my schedule for them to treat me! So now, I'm here with a $1,500 debt and they could not treat me!!! Two months later, I had to find another Root Canal Specialist outside in my area! Yet, BEACH CITY DENTAL GROUP HAD STOLEN MY MONEY!!! The money they made me be in debt with a credit company. And now I have to pay another $1k to a more reliable root canal specialist who discovered that the job BEACH CITY DENTAL GROUP did a few years back, was EXTREMELY A BAD JOB! as they destroyed one of my roots and left the infection in it! The same infection they can't treat now, because they don't have a Root Canal Specialist in house. Again! DO NOT TRUST BEACH CITY DENTAL GROUP!!! They are to do a bad job in your mouth, they are about to steal your money and put you in debt with credit companies and still you'll have the same problem or worse! To top of it all, I also took my disable husband to do a teeth cleaning on the same day I went, and they only did half of his mouth, charged lots of money to Medicare and 3 months to now, they haven't called my husband to clean the other half of his mouth! And you know why?! Because they want to steal more money to Medicare. SO BE CAREFUL!!! BEACH CITY DENTAL GROUP IS HERE TO STEAL YOUR MONEY AND NOT DO A GOOD DENTAL JOB ON YOU!!!! I'm not exaggerating, I'm just explaining our extremely bad experience with BEACH CITY DENTAL GROUP read more

Beach City Dental Group - Near Panera - General Dentistry Near Me - Redondo Beach, California

Came in for an infection near one tooth. Came in at 12:45. Had X-rays done. They are halfway through with a deep cleaning. It's 3:45 and I'm still waiting. This is ridiculous. They use to be better than this. We may look for a new dentist. read more

Went in for a check up after not being to a dentist in over 4 years due to Covid & a horrible experience I had with another dentist. This office treated me so great. I am however scared out of my mind as I need to go get a bridge for 4 teeth tomorrow almost 8k later, worried that they are not going to put me to sleep - they need to extract 4 front teeth and do a deep cleaning - really scared now after reading the reviews. Pray that this next experience with them goes well. I will keep everyone updated. read more

Such an awesome team! Made my experience very easy and I am terrified of the dentist! But Dr. Black and Dr. Kuwata made my experience so easy!! Angela is the best will work with you!! And from the front to the back they are awesome!! The assistants had me laughing the whole time such sweet girls!! read more

Exceptional office with a great staff who all put their heads together to give you the best dental care possible. Dr Black and Dr Brown are two of the best dentist in the area. read more

My Name is R. Bennett Broker,CEO of TREC Lending Inc. I had to stop and take a minute to show my appreciation of great service. My Dentist Dr. Misty Black help me keep my smile and made me feel very comfortable as she exercised her expertise in the field of dentistry. The office staff I found to be very professional under the leadership of Tracey Wright and the team. This is a 5 Star operation and highly recommended. Have a blessed day, and thank you Beach City Dental. read more

Poor care, i struggle with dental anxiety and this was the worst dentist i've ever been to. i had to get all my cavities i got done at this location re done at my new dentist. If you don't do good with numbing shots don't go here. overall the staff are judge mental and not patient what do ever. the cavity fillings were rushed so not properly don't. read more

Every time I think this place can't get worse it does. Here for an extraction and bridge. Thousands of dollars and two hours later still waiting with no end in sight read more

Quality of care has always been top notch! Dr Black is an excellent dentist who strives to have a great rapport with her patients in addition to offering excellent care! It's because of her I always return! Her entire staff is amazing but I'd like to give an extra shout out to Tracy and Angela! The positive energy that Tracy sends out coupled with her amazing smile helps relieve all the anxiety I normally feel coming into the dentist. Lol! I absolutely always leave feeling positive and energized because of her! Angela goes out of her way to work with you when it comes to billing! Very accommodating and always works hard to come up with the best payment options and does so with an amazing smile! Kudos to Dr Black for putting together not only an awesome admin team but a team of specialists who fit right in to her group, from the Periodontist to the Hygienist, all are top notch! You can tell her staff is more like family. They are always laughing with her making it a warm and friendly environment to be a part of! Thank you Beach City Dental for taking such good care of me! read more

I have been coming here for years. Their protocols are very efficient. From reception to xray to cleaning, and check up, it doesn't take a bunch of time. Thanks Kyrie, Joel, and Dr Brown. read more

I've had the worst experience working with this group, and not just the worst dental experience. So many shady tactics that I have to share: 1. I went in for an intro/cleaning and x-ray for the first time since I recently moved to the South Bay. Everyone was kind, but when they finished my x-rays, they told me that since I haven't been to the dentist in 3 years (due to COVID), that I was diagnosed needing an 'extra cleaning'. That meant they would not perform the standard/insurance paid cleaning, and that the extra cleaning would cost me over $300 out of pocket! I refused and asked for the standard cleaning that my coverage (Delta Dental) provided. They refused. Wow. 2. Next I received a $50 bill via email. I was confused so I called and asked what this was for, and they responded 'oh, that was a mistake, we'll remove it.' How does this happen? To me it's a tactic like #1 above, trying to squeeze as much out of patients as possible. 3. When I decided to go to another dentist, they requested my x-rays (since the coverage does not pay for 2 sets of x-rays within the same few months). My new dentist called many times, and Beach City Redondo said they would send them. Never did. So, my new dentist's receptionist went into this office and eventually BCDG Redondo would only send PDFs. My new dentist was perplexed, as every other time they've done this (to and from), dentists routinely send JPGs or some sort of digital x-rays so the other provider can investigate the teeth. I obviously would NOT recommend this office as they are VERY UNETHICAL and UNPROFESSIONAL read more

Tries to upsell and does not give choices of what is covered by your dental insurance.

Love coming here best dental office in the South Bay! Rosie is awesome was so friendly and helpful at my visit! Highly recommend!

Awesomeness place great customer service and great people. I definitely recommend this place. The staff really care for you there. I'm always receiving my Invisalign on time and with care . Thank You Beach City 5 star all the way. read more

Beach City Dental Group - General Dentistry Near Me - Redondo Beach, California

Everything about my visit for my exam and deep cleaning was perfect. The staff was great, the office is comfortable and very minimal wait time. I highly recommend Dr. Brown and Carlitos who did my deep cleaning. read more