I had my teeth cleaned yesterday for the first time since covid. I have avoided coming to any…read moredentist because of a low pain threshold and severe anxiety. Reviews on Yelp described the staff here as kind, careful and professional and I completely agree. I have several upcoming appointments scheduled and am confident of receiving similar treatment. So glad to have found this dental office!

Great care, excellent service and very professional and competent staff! I would highly recommend…read moreDr. Matlock and staff! Teeth cleaning with Kayla is excellent and, as always, Dr. Matlock's assessment and advice is thorough, reasonable and cost effective. Any work performed by Dr. Matlock has been pain free and quality.

I have been coming here for over a year and a half. She already redid two crowns for me and did an…read moreexcellent job. She is really good with people who have had dentist traumatic experiences in the past. She and her assistant are both real "Mensches". They are very kind human beings.

I only have praise for the entire staff at Dr Hicksons office. Everyone is extremely helpful and…read moreknowledgeable. The extensive work I had done to my entire mouth was completely satisfactory in every detail. Even when a crown came in not just perfect, Leah sent it back and had it remade. Plus, she does such an amazing job on shots! I hardly know I got one. I would recommend Dr Hicksons to anyone considering a new dentist. She has completed, crowns, veneers, root-canals, implants, filling replacement, teeth whitening, the works for me and my family. I will not hesitate to call for all future dental needs for me and my family.

My care was exemplary for more than 10 years, however I have now moved my dental work to Oakmont…read moreFamily Dental due to a disturbing burst of anger which I encountered from Dr. Furgason after his office billed me twice for the same service & I questioned him. He flew into a rage & demanded that I leave his office when I questioned the double billing. His entire staff & all patients in his waiting room witnessed his horrible behavior.

This dental office is so amazing...! They have such integrity and are very transparent with what is…read morecovered, what isn't and what I will be paying. I love that..! Moving from Southern California to Eugene it took us awhile to find this dental office. But it was so worth the research for the best dental practice of Eugene as I truly feel that they are. Every single person here from the front office, the hygienist, to the doctors are all extremely welcoming and kind. Now the whole family goes here and they all love it as well. I highly recommend them especially if you have anxiety with going to the dentist. They are so gentle that I almost fell asleep.

All round Great experience.Would definitely recommend. Very professional. Friendly staff.read more

Dr Houston is a great dentist , I had a terrible smile due to my front teeth after being broken…read moreyears ago and had been bonded back together several times. He capped my teeth and now I have a beautiful smile . I wrote a not so nice review of him due to the fact that another tooth , not the front ones , broke after eating something what I think may have been a bone or some type of hard object . I got quite upset and wrote a rude review, which I now regret . So with that I feel the need to apologize to Dr Houston and his team that I have known for many years of great service to me as well as my family . I would recommend him and do recommend him to be your Dentist as well as your family dentist.

Josie is the absolute best dentist. Her and her team really care about people and it shows.read more

Today Melanie was my hygienist, and she was great about telling me what she was doing, giving me a…read moremirror so I could watch, shifting me when I got uncomfortable, and cleaning my teeth. Office staff Carolyn and Nikki are also super helpful. I didn't see Dr. Stokes today since it was a cleaning appointment only, but I'll see her in January.

****FRAUD ALERT****…read more DO NOT USE THEM, I've never experienced worse service then i did here. They ask you to provide insurance info 3 days before visit or they will cancel. I sent mine, my daughter went in they tried to tell me every filling and root cancel she has ever had has failed and they need to redo all of it, phase 1 would be $8k, i said ok send me the breakdown, they did and we scheduled a few appointments, I was told my daughter needed a cleaning first they said they cleared the insurance it was 100% covered since she had one 7 months ago. They emailed me a breakdown of all the treatments which showed the cleaning was $0. I dropped my daughter off and once she was there they called demanding $140, i was confused and said its covered she said it wasn't so i said i have the email saying it is, she said oh i do see that and put me on hold and came back and said well the insurance doesn't cover this because she had it done 7 months ago so i need you to pay NOW. TOTAL bait and switch! I was fine to pay the $8K but I'm not paying a penny to a company who claims its free over and over then when they get you in the seat its oh we were wrong you owe now, not even a sorry! When i said i wasn't paying they stopped her exam in the middle of it and told her to go. I've never been so offended in my life! I've reported them for fraud!

Mr Dr John is really really MEAN. He has HIDDEN charge from my bill, at first my first examine…read morecould be free, I know it's impossible but he LIED, then he said would be 100 more, When I goto front desk, my bill is $200 more~!!! I discussed with him the bill and He looked unhappy and angry, it seemed to belittle his Dignity and Crown. He seems doesn't like me and in return I don't like to pay my balance first after it changed three times. DON'T COME HERE, NOT RECOMMEND. He abrupt, cut you off in mid-sentence, and just plain disrespectful. And also the chairs are pretty old and incompact, I am afraid to fall from chair. Btw, the ground is not so clean when I went there, waterlogging and I found a dead bug under the chair. NAUSEOUS. When I make a schedule, the telephone line is busy, always busy. And they couldn't explain details deeply and easily to let me understand.

This location was able to see me for some emergency dental work before my dental insurance lapsed…read more(due to a change in employment). I called several places that just said sorry... No openings. Gentle Dental actually took the time to check with the dentists in the office to see who could squeeze me in. Turns out my procrastination/laziness will cause me to have some more dental work done but Dr. Andrews and the hygienist were helpful, attentive and everyone was extremely kind. I'd also like to give a shout out to the ladies at the front desk. The best customer service that I have experienced in a medical/dental setting. I highly recommend this location!

Writing this review makes me sad because I have been a patient at Gentle Dental for nearly 15…read moreyears. Last year I went in for an exam but it had been a few years since my previous cleaning and my teeth were in rough shape. The dentist wanted to remove 7 of my teeth! I was shocked and declined the removal. Instead I sought out other alternatives. I had each quadrant of my mouth "scaled" - a deep cleaning procedure that I've had done before. Then I got a water pic and started to up my daily maintenance. When I went back for my 6 month exam this year I received high praise on how good my teeth were and nobody said a thing about those 7 teeth still needing to be removed. Thanks to MYSELF I managed to save and retain all of my teeth! Then, just recently I started experiencing some pain in my gums. It felt like one of my wisdom teeth was trying to grow sideways out of my gums. After a week it hadn't really gotten better so I scheduled a short appointment just to have it checked out. The hygienist took an x-ray and then the dentist came in. He took a quick look and told me that it's not infected, just a small cut in my gums most likely from eating something sharp. He said it's healing fine and I don't need antibiotics. He then shocked me when he said "I recommend removing the wisdom tooth." Then the next thing I knew he was numbing my gums and preparing a shot. That's when I freaked out!!! I was on my lunch break and told him I needed to get back to work. The hygienist said "oh that's fine, you can go back to work." These people clearly do not get to know their patients. First of all, I immediately started to sweat and shake and panic and felt light-headed. I had so many questions, and even if I did decide to have my tooth removed I would need anxiety medication beforehand, someone to accompany me AND to drive me home afterwards, pre-purchased foods at home to eat while my gums healed, and definitely time off from work! I'm also a smoker, so knowing that I wouldn't be able to smoke after having a tooth removed I would need to mentally prepare and plan ahead for that. These people are so quick to jump to "we need to remove your teeth!" Beware! They didn't give me any time to think, just react, and my reaction was to leave. Perhaps if they had sat down calmly and gave me some information to help me understand WHY they thought the tooth should come out then I could at least understand my options, but I was aghast when they didn't even give me any post-surgery instructions beforehand, what to expect, etc. They didn't even give me any time to register what was about to happen. If you have dental anxiety like I do I DO NOT recommend this place. I DO however recommend taking their advice with a grain of salt, stand up for yourself and don't let them pressure you into unnecessary tooth extractions!

Love Dr. Rita and her team! They're always kind, considerate, and friendly. I'm usually popping in…read moreto get my teeth cleaned on my lunch hour and they're always thorough and keep my time crunch in mind. Also, Dr. Rita is hilarious and down to earth, so much more warm than any other Dentist I've ever seen. I enjoy seeing her and her team, and I experience dental anxiety. That's just how good they are, I want to go see them even though it's make me nervous. They are great at calming my nerves! I trust them so much I recommended the team to my husband, my adult children, and my in-laws.

We love Rita and her staff. They have provided our whole family great care, are very personable and…read moregentle.