2 guys came out and told me they need to rebuild my whole toilet when it was just a simple…read moreadjustment. There company wanted 375.00 to rebuild the toilet when it was just a simple adjustment.

First of all, I am not from Greensboro, NC. I live in Northern Westchester and used Roto Router…read morerecently which turned into a horror show as far as expense. I had them clear a clog due to my sewer drain backing up which was disgusting so in a pinch I decided to use them. They came out and did perform the service and charged me $900 which I found out was about twice the cost compared to other services in the area. They then offered me a FREE video inspection of my sewer line which was done the next day that took about 15 minutes to do. At that point I was told that my pipe outside may be askew which could have caused the backup. The tech who performed this was very unprofessional and quick to let me know the minimal amount of details needed and was very quick to pack up his camera before I had a chance to take video or pictures of the results myself since I was called away momentarily. When I asked for me to do that I was told that I should have done it earlier. He then came back to tell me for them to fix the problem it would cost $9,000 - YES $9,000! I told him I wanted a copy of his inspection at which point he said he would submit it to his office and I could get one once that's done. I called to get it a day later and their office told me that the tech will call me back which he did and said that he was going to the office to submit it and that if i want a copy of it - IT WOULD COST AN ADDITIONAL $750 - YES $750 for me to obtain the video taken of MY PIPES in MY HOUSE !!!!! It is mind numbing that ROTO ROUTER has the audacity to charge those type of prices. I spoke to his boss later that day who told me he could nothing about it and that I was supposed to be told about the charges by the tech when he performed the service which he NEVER DID!! Then it became a "he said, she said" situation which I knew I would lose. His boss promised me he would at least call me back with the details of the inspection and never did after me calling him back at least 5 to 6 times and texting him as well. So much for being professional. STAY AWAY AT ALL COSTS and check out local options for these types of services - you will not be sorry.

Very quick to respond and follow up. I would not hesitate to use them in the future.read more

First, let me give credit where it's due. They arrived quickly and the guys who came to do the work…read morewere great. Areas of improvement- Their virtual assistant that picks up when you call is atrocious. Took the appointment but they dispatched the wrong guys for the job I needed done. I also was trying to get someone at twebber and dealing with the AI assistant to call back the person who called me is impossible. The plumbing manager Matthew is a moron. 1/10 do not recommend. Don't bother dealing with him. The pricing is absolutely insane. They charged me 5700 for a job that took less than two hours and maybe 100 worth of materials. Legitimately- it should've been half of that. My sewer line detached from the clean out line. Twebber will come immediately. So my recommendation is call a few other companies in an emergency first. If they can get to you quickly you will save a ton of money. If none of them can come quickly, Twebber will but you're gonna get RAKED.

Jeff was kind enough to come and give me his opinion on a situation with my hot water heater while…read moreI was waiting for my oil company to arrive. Subsequently I scheduled him to come to my home to address 3 minor plumbing issues. Jeff is prompt, friendly, very knowledgeable, and addressed these issues quickly and efficiently. He was able to advise me as to the right course of action for one of them and showed me a few tricks for one of the others. I live in an old home with no shortage of plumbing issues from time to time. Jeff had become my "go-to" person. I highly recommend him. You will not be disappointed.

not very good had to call another plumber to correct…read more was disappointed with service one man shop no coverage

Unprofessional, Unreliable, and Refuses to Honor Refund Promises…read more I wish I could give zero stars. I had an incredibly frustrating experience with Giovanni Stemma and Michele Licari of 24 Hours Piping & Sewage Services, also known as Mahopac Handyman and John's Plumbing by Giovanni Stemma. In November 2024, I paid a total of $5,300 for plumbing services that were never completed. I made the payment in full for work that was supposed to repair a broken sewer line. However, not only was the work left undone, but after numerous attempts to get a resolution, they refused to return the money. Giovanni initially promised that I would receive a full refund by January 4, 2025, after I had waited well beyond the expected completion date. When that deadline passed, he asked for more time, claiming he would be able to return the money by January 8, 2025--but at this point, I have no faith in their promises. I've already given them multiple opportunities to resolve the issue and have been incredibly patient, but they have continued to break their word and avoid accountability. Michele, who I initially paid, has also been completely unresponsive. This company is not only untrustworthy but completely unprofessional. I am now in the process of taking them to small claims court to recover the money I am owed, and I would strongly advise anyone to avoid using their services. I don't know how they can continue operating with such blatant disregard for their clients and commitments. I wish I had checked reviews before hiring them. Do yourself a favor and stay far away from these scammers.

From the owner: Say goodbye to plumbing headaches with Mahopac Sewage and Piping Service! Our fast, reliable team…read moreis here to tackle all your plumbing problems, ensuring you're always taken care of. Experience top-notch service that puts your needs first and call us today!

I have used Hook's many, many times. They are so professional and do a fantastic job. I have…read morerecommended them to many folks and they are all as happy as I have been with their service. I highly recommend Bobby and his guys and I will be definitely using them in the future.

Bobby and Hook's are top notch. Been using them for years. Fair price, excellent service, honest…read moreand as you can see from the reviews, reputable. What more do you need?

These guys are the best! I have used Affordable Plumbing in Mahopac, NY for many of my plumbing…read moreneeds over the years because they do very high quality work at fair pricing, they are honest, and they do not leave you hanging, ever. When the job is complete and they leave, I know it has been done right, with no corners cut. They are neat and clean and it is always a pleasure to do business with them. Very satisfied with their services.

I used Affordable twice for water system service over the last ten years. These guys, father and…read moreson, are terrific. Great price, great work, great follow up. Wanted to make sure everything was right. Gave me excellent advice. Don't go anywhere else for your water system service.

We had a leak in our business.Cassidy came out right away and fixed what turned out to be many…read moreleaks in our first floor and basement. They were cordial,respected our property and fixed all issues ..Didn't gouge us on the weekend work.Would highly recommend! Martin Hogan Ulster County NY.

I called this company to get information regarding their policies and to schedule some work. After…read moreconfirming that they service my area, the person answering the phone was unable to answer my questions but assured me that the owner would return my call to move this job forward. Now, I'm a landlord and deal with tradesman and contractors frequently. I always ask for an hourly rate for labor, because if they tell you that "we quote you a job price and we charge a diagnostic fee" you have no idea how long that job will take, and it almost always benefits the contractor greatly, and you pay them whether you hire them or not. Instead of $120 per hour, it ends up being twice that much. To make a long story short, they never returned my call to answer my questions, so I hired a company that did return my calls. It was nothing more than a big waste of time for me, which,apparently, they couldn't care less.

Had a nice leak and was panicking. Called Joe around 9pm and at 914pm he responded. I was super…read moreimpressed with the speed and the service. A tech came out in the morning and fixed everything while not upselling anything else. They will be my go to if and when I need any other work done.

They showed up on time and quickly addressed the issue. I tried everything to unclog a pipe. He cut…read morecleaned out the abs pipe and replaced a problematic metal pipe section. Everything is flowing nicely

Would recommend them highly. Ray did a great job installing our new hit water heater and water…read moresoftener. They were very accommodating with time scheduling. Thank you so much. You don't realize how important hot water is until you don't have any.

I have been a customer for over 40 yrs, the work they do is excellent!!…read moreFriendly and explains everything they are doing! Would highly recommend to friends. Also, Marie is amazing and gets back to you very quickly and is very knowledgeable of the business and takes the extra step. Sue C.

Very considerate owner came promptly. Sadly, my concern was not something his company handles as…read moreit was a sewage ejector pump- dirty water. Old Faithful handles clean water concerns. He did offer a name for me to call though and my new pump is working. If I need other water help I would not hesitate to call Old Faithful.

Excellent service Very Knowledgeable…read more Can not say enough how good and fast he was at fixing my well Highly recommend