Love this office, great and friendly staff!! Very nice and I will be changing to this office.. Love love Thanks read more

You would think they are there to help, but that definitely wasn't my experience. I went to this clinic because it was recommended by my insurance. Unfortunately, I left without getting anything done and felt like having dental insurance didn't make a difference. The prices were extremely high, especially for a first-time patient. Even though I arrived early for my appointment, I ended up sitting in the waiting room for what felt like forever. The dentist did explain everything that needs to be fixed, but I walked out feeling very disappointed and discouraged. It honestly made me feel like I'll never be able to get my teeth fixed anytime soon. read more

We have been coming to Monarch Red Oak for orthodontic services for about 2 years. Staff have been friendly and the process has been smooth. Kia at the front desk made each visit a pleasure. read more

I was referred by my Waxahachie office for periodontal Nov 2024. The staff was very nice. Dr too. I paid what I was told I had to pay. Then they billed my insurance. My insurance paid and now I have an over payment. I will not be getting work done therefore I have been asking for a refund since Dec 2024. I called last week and was told March 5 Monarch processed a refund. I still have nothing. They say call my CC. I did. Nothing. Monarch says they called their regional office. I haven't heard back. I know they're closed on Tuesdays. So let's see.... I will call and ask for the regional office managers number. Maybe him or her can call me or just pay me. This is a big turn off for me ever going back. Once again the staff... great. But who ever is in the accounts payable. Not good. It's a shame I have to chase my money like this. I posted this on Monarch's Facebook and received this response. Hi Rosa, we appreciate you sharing your feedback with us. If you'd like to provide any additional details, please contact our team directly at . They didn't leave a number or email or anything. read more

I have emailed the owner, Charlotte V., and this is the only response I received here on Yelp. I have concluded that either she hasn't spoken with management on site, or they don't care about or respect what she says. The only communication I receive is from Jamal regarding scheduling a follow-up appointment, and I appreciate his courtesy. This is indeed a lost cause. It makes sense to change the business name, but the service remains the same. The dentist and dental hygienists are good, but the front and back offices require significant improvement. read more

My parting words to the hygienist was: "I'm done". Long story. Involves taking a blood thinner for the last year and now all of sudden that requires a doctor's release for a simple cleaning. The fact I was there in April 2024 and had no problems. That had no bearing because: "we didn't know about the blood thinner then..." They did realized I was due for my annual exam and x-rays, which my insurance pays for once a year, and they did that (cha-ching for them). After the exam and being there almost 2 or so hours is when they informed me no cleaning without the release. Been going to the Red Oak, Texas location for almost 15 years, but I'm done after this mess. It's not the first problem I've encountered there, just the last. Oh, and today I received an email asking me to reschedule my appointment since I didn't show up for my scheduled appointment yesterday. read more

This location saved my life, but they all stick together when one location is at fault. They will do what ever so as to not have to refund anyone a dime!!! Lying about how the payment for coverage and how it works!! Refusing to admit that the Waxahachie Monarch Dental Office Owes me a Refund for not completing the work of placing a crown in my mouth that used to have a tooth there!!!! Supporting the Waxahachie Monarch Dental Office when they say that I didn't pay for the crown!!! They even billed my insurance for the RECROWN!!! I Have Proof!!!! read more

I'd give it 0if I could. the staff and dentist were very nice. but they are money oriented. I thought I was getting a teeth cleaning today but after 11/2 hrs. they informed me that the wouldn't clean my teeth unless I agreed to periodontal deep cleaning which I had already said no. so I left. my Humana Medicare plan only uses doc in the box dentist. such a rip off read more

Giving one star because it's not possible to give zero. I have been with Monarch for about 20+ years but was thinking it was time to change. My original appointment date was Oct 2, 2024 and I waited 45 minutes to be called for a cleaning, this has happened in the post and it's annoying. I politely said I had an issue and needed to leave and they asked if I wanted to reschedule (I accepted the new date); however, my intention was to find another dentist because I was fed up with Monarch because this wasn't the first time they kept me waiting long periods of time to be called back for service. I read reviews for other providers and they were horrible, overcharging for services not performed, etc. So I kept the appointment I was given since it was just a simple cleaning and the 6 months between cleaning would give me additional time to find a dentist closer to my home (I drive 30 minutes to this location). To my dismay, I was overcharged $200 on October 18th and they knew I was overcharged when they closed out their books on Friday, yet they continued with the processing of my card for the cleaning. I should have looked at my receipt when the receptionist gave it to me but I've never had a problem with being over charged by them before. Later that night (Oct 18) on my online banking app I saw the pending $217. I didn't get to call Monarch back until Wed, Oct 23, 2024 and the receptionist told me that they saw I was overcharged and they were waiting for me to call them to get my card number so the $200 can be refunded when the business manager returns to the office the following day. It has been 31 days and I still don't have a refund. I have called 7 times trying to get my $200 refund from Monarch Dental. I spoke to the regional or district manager, Mayra Nevarez on November 6th and she said she was working on it and would even let her manager know about it. The staff would tell me they will return my call with information about but they never return my call. One staff member, Nicole, said she would return my call and didn't;; and when I called back she said she didn't have any information from Mayra and that's why she didn't return my call. Today when I called Nicole said my refund is in "review" by corporate. What is it to review? The out of pocket for a cleaning is $17 based on my insurance plan, Monarch charged my credit card $217 - Monarch has $200 that doesn't belong to them, not something that takes long to review, especially since it's in the system regarding the services they provided and the amount I was charged. After reading the reviews from other providers I think this was intentional and Monarch is becoming an unreputable dental provider. read more

The office staff changes frequently which is never a good sign. I was called at 8:30am to be told my appointment for today had been cancelled and I would need to reschedule. I can't just take time off from work whenever. I have to schedule time off 30 days in advance and they wanted me to come next week. I have switched dentists. read more

I just received a call that my appointment on New Year's Eve at 7:40am has been canceled due to the office will be closed. When they booked me, I asked if they would be working that day 6 months ago that it's seems strange to book on New Years Eve. This is not a day that I picked it was them that scheduled the appointment. They decided to text instead of calling me. They had to know that they was going to be closed. I will find another dentist office due to not adjusting to get me in. Now they will probably leave some type of generic comment on why they don't fit me in. read more

I was very disappointed in this dental office. I'm a new customer switching from mint dentistry and my experience here was subpar. I was at the dentist office for 2 hours and 40 minutes just to end up getting my teeth cleaned. Although I understand I am a new patient it still shouldn't have taken so long. A positive is that the staff was nice and friendly but the wait time was ridiculous. Not sure if I will be back. read more

Polite and Friendly front desk. Minimal wait time. Polite and Friendly medical staff. Procedure performed promptly and with minimal discomfort. Only complaint _Endodontist and Assistant carried on personal conversation of upcoming weekend plans during a portion of my procedure, causing me to be additionally nervous that a mistake might be made in the midst of their conversation and laughter. read more

The staff yelled at my wife for looking at the dental chart. She was told she is not allowed to do that or ask the dental assistant questions about it. They insisted we sign that we agreed to pay for treatment not rendered, that we refused, in case we wanted it later. Then pressured further that it needed to be signed and put in the file. When I showed up for my first appointment I waited for an hour and fifteen minutes. No one said anything to me. I left. read more

Please don't go to this Monarch Dental. Initially I was supposed to have my teeth pulled. Monarch wanted me to pay $7000., I went to the Texas A&M School of Dentistry and I had 2 procedures and paid a total of $1700. So now I need a set of upper dentures and I made a appointment for Dec 20 at 9:30am. I now learn that they don't want to see me at all!! And they call me the day before to tell me this!!!! But my insurance only has Monarch as a provider... and I told them that Waxahachie would be a good place but only for today!! I then was told that Waxahachie is full today!! This is the worse Monarch ever!! I will never ever use Monarch ever!!! read more

Made an appointment to have a tooth pulled at the Red Oak Office, ended up wasting an entire day because when I got there all they wanted to do was try and pressure sale me on other items. Was told by the Dentist Dr Brown that she would be happy to pull it but only after they went over the prices of all other items that they said I needed to have done. I told the staff that at this time I was only there to have the tooth pulled but would consider the other options. After that they informed me that Dr Brown couldn't pull the tooth that day that I would have to come back on another day. Mind everyone that I was there at 8 am as discussed with them to have a tooth pulled. That really made me mad, mad enough that I told them thet they all pretty much sucked and I wouldn't be back. read more

Update to my originally post. I Called and scheduled an appt for a check up and cleaning. I was amazed that they were able to get me the next day. I was told on the the phone that they would see me at 11 am. About 30 minutes later I got a text confirming my appt for 1pm. Confused I called the office to check, I was informed that could be seen at 11. I arrived just before 11 and was not seen until after 12, due to issues with X-ray equipment. Was seen by Dr Lester and then told they would have to call me to schedule a cleaning appt due to office staff being trained. I have never had a check up with out a cleaning being done the same day. And have not heard from the office to schedule another appt. Finally called the office almost 4 hrs later, hung up after being on hold for over 5 minutes. Theys did call me back within a few minutes. Schedule an appt, because I really did need a cleaning. I received a message from the office manager the following monday, but was not able to speak with her due to being at work. My appt was the following day. I nervously arrived as scheduled (friends thought i was crazy for going back after leaving a negative review), and was greeted by the office manager, she apologized for events the previous week and assured me that they were not the standard practice and would not happen again. What a difference a day can make. I appreciate the care and explanation I received today. Thank you Monarch Dental for correcting this situarion and providing me great dental service. read more

I am in the process of renewing my dental insurance and wanted to make sure my dentist was on the plan I chose. I saw reviews for Monarch Dental in RedOak on Ovilla so I took a peek. I was shocked at the difference in how I rate my visit vs the reviewers. First and foremost Dental procedures are quite invasive. If my procedure takes longer than expected then I expect the dentist to stay engaged with what's going on with me and when she get to you then you will be afforded that same priviledge verses the alternative which leaves one with a poor dental experience. Not office experience or wait time but the primary reason I am going to the dentist is and should be,from my perspective, what the review is about. Which is would I recommend this Dentist for you to know the level of care to expect. Apparently I do recommend Karol Brown since I have chased her from one clinic to another. Yes there have been stalls in appointments. It's no different from going to a hospital and going under for Surgery whatever is found need to be fixed correctly and with expertise and patience and I get both for my primary reason for going to the Dentist. Don't mean to offend anyone just perhaps enlightened the big picture. I go with the expectation anything can happen during a procedure and I'm not going to get upset. I do not schedule other stuff on my dental days. read more

Candice who goes over your insurance benefits w you is fantastic. Very positive and upbeat! I went in and had an exam and was told I needed a lot of expensive work by Dr. Brown. However I got a second opinion and was told not only was monarch dental over charging they were stating work needed to be done and it did not. I will not go back. read more

I love this office. My boyfriend lost a crown and had horrible tooth pain, and they were willing to see him within fifteen minutes of when I called to make an appointment. The staff was friendly, professional, and knowledgable. They offer a payment plan, and their welcome package is a great deal! We will be coming here for all of our future dental needs. read more

I don't usually write reviews. But seriously this office deserves way less than one star... very rude doctor with an attitude and lazy to do an extra X-ray to make sure what is needed to be done and because my mom can't understand English and I had to translate he was impatient. Prices are waaaaay over price even with the false advertisement they give up to 40% discount it's all BS. NEVER EVER GOING BACK!!! read more

I took my daughter for a routine exam and cleaning to the monarch in Red Oak. I arrived approximately 15 minutes early for my 3:30pm appointment. After almost 40 minutes of waiting I asked the receptionist would we be going back anytime soon and that's when she informed us that it was a little delay but we were next to be called back. They also at this time informed the rest of the patrons in the waiting room after I asked. It would have been a common courtesy to inform us all of the delay when we checked in. Eventually we go back to have my daughters X-rays done and we find ourselves having another long wait. I asked one of the workers when we would be seeing the dentist and she informed us that Dr.Brown was finishing up a procedure. We continue to wait and at 4:45pm I asked for an update, because we had somewhere to be at 5:30pm. The worker told us it would be another 5-10 minutes and we would be seen next. A few minutes pass and we see Dr. Brown go to another patient to do an exam and the same worker came back over and said it would be longer before we would be seen. At 4:50 we left the facility. I had a 3:30 pm appointment for an exam and cleaning the week prior and did not leave until after 6pm. The lack of consideration for their clients time is absolutely appalling. I wish I could leave zero stars. Please do not waste your time coming here!! read more

I like how this office work, they are very clean. Love the manager she very helpful you can tell she love to help patient's. I also like the front desk girl. Love the Dr.Brown great Dr. read more

The office manager MALLERY JACKSON is the main reason I took my business some where else. She can't be trusted with your information. First of all she charge me before my service. Well guest what they couldn't do the service that day. So i ask for my 300.00 back on my card. Well we can get you end on Saturday well I was run late so I call to let MALLERY know so MALLERY says with a nasty attitude we can see you til next year now this in Nov 15. So I go to the office to get my refund MALLERY again with her nasty attitude make me wait 30 min ok. So MALLERY do my return and hand my card back to me. I ask could i have a receipt, no we dont give them out MALLERY tell me you're get in a week now that was in second week of Dec.. Well MALLERY call me today Jan16, to say they have being trying to refund my card. BUT my card has expired she claim it was 09/17 well my service was in 11/17 when you charge the card and it dont go out till 9/20. LYING MALLERY JACKSON OFFICE MANAGER. IF YOU LIE YOU WILL STEAL MALLERY JACKSON OFFICE MANAGER. read more

Deplorable customer service. The front office is incompetent and rude, especially to senior citizens. This was witnessed on several visits, so it wasn't just someone "having a bad day". The only reason they get 2 stars is because the dentist was ok. read more

This is, by far, the best dental experience I have ever had. The manager and front desk employees are top notch professionals. The hygienist and dental assistants are very courteous and knowledgeable, and the dentist is a combination of all of the above qualities, plus down to earth, and educated me thoroughly on my dental health. She answered all of my questions, put all of my fears at ease, and made me feelI comfortable. I have tons of dental work to be done, but I can truly say that I look forward to my appointments at this office and with this team! Don't pay any attention to people talking smack about chain dental offices.....you would think you are in a private practice here. They knock it out of the Park....you go, ladies!! read more

Great Staff, Excellent Doctors!!! I love this office. Always treated with care and I would recommend Monarch Dental to anyone.

This office is awesome the Dr and staff are very nice and helpful. The office is always clean and organized.

Please do not go to this location. I can't speak about other Monarch locations but this location is a bad scam just waiting to invade your pocket. First off they schedule you for an appointment, and make you wait nearly 30-45 minutes past your appointment time before being seen. While in the appointment you have to wait some more to be screened for this or that, and then they try to bill you for unnecessary procedures you either do not need or not worth the money. Steer clear of this facility. read more

Warning: this is a long review; skip to the last paragraph for the TL;DR part. I seldom have been so disappointed with a doctor that I had to leave a negative review, but this office deserves a sternly worded review and the public should be warned. The most recent review I saw was January of this year but I can assure you that things have not changed in the least. My insurance has limited in-network providers and Monarch Dental offices account for about 98% of the covered providers. My first visit, I told the office staff that I had another appointment scheduled for about 2 hours after my appointment with them. It still took over an hour after my appointment time to be taken back to a room and another 20 minutes waiting in the room before the tech came in. I was very aggravated but went through with the checkup. I go to the dentist twice a year and I'm very attentive to my oral hygiene. My previous dentist, who is now out of network, always gave me kudos when I came for my checkups. Dr. Brown, however, told me that 3 of my teeth had deep pockets of 5 and 6 when these same teeth had held steady at 4 for over 2 years. My prior dentist had advised me to pay special attention to these teeth when cleaning so the problem wouldn't progress and it didn't. She then tells me that I will need a deep cleaning and scaling but didn't mention anything about my x-rays showing bone loss of any kind which would accompany such deep pockets and the need for a deep cleaning. Because the visit had taken so long, I didn't have time to get the basic cleaning I came for and told them I had to leave. I was told I'd be getting a call from the office manager to go over my treatment plan options and the costs. That was in October; I still haven't gotten that call nor was it mentioned when I went with my husband a week ago because of an abscess he developed that required immediate attention. I had long since forgotten about it but that would have been the perfect time to go over the options with me since I had an appointment scheduled for the following week to get the cleaning done that I didn't get in October. Fast forward to today: I go in to get the cleaning that I expect to be the regular, basic cleaning I get every six months. I had also scheduled my son a checkup appointment that was immediately after mine. He also goes to the dentist twice a year and had no pockets at all on his last visit. After we get signed in, the office manager calls me up to sign something without explaining what it is but I read it and asked her what it was for. It was an estimate for a deep cleaning and scaling with an out-of-pocket cost of $500! I was supposed to sign this and let them perform this cleaning without any information or explanation because if I hadn't asked, no further details were forthcoming. I told her that I thought I scheduled a basic cleaning because I had to leave before getting it done in October. She said no, the doctor prescribed a deep cleaning. I told her I don't have $500 for a procedure I hadn't planned for in advance and I just wanted a basic cleaning. She tells me that the doctor won't do a basic cleaning because I "need" a deep cleaning. I canceled my appointment right then. My son's checkup and cleaning was scheduled for right after mine and he came with me which meant he would have had to wait an hour for me to finish before his scheduled appointment time. Rather than move him up into my now vacant time slot, they made him wait for his appointment time! There was NO ONE else in the waiting room. Then he wasn't actually called back until 30 minutes AFTER his appointment time! I was furious! When he came out he told me that the doctor told him he had deep pockets on most of his teeth and that she was going to do a deep cleaning. They didn't discuss ANYTHING with him about the costs or insurance or anything. The doctor just told him "I'm going to numb you up for a deep cleaning". He objected and that's when they told him it would take about an hour and would be $500 out of pocket that would be due that day. He said he scheduled a basic cleaning only and wasn't prepared to get a deep cleaning or pay $500 that day, then refused the cleaning. I realized then the same thing would have been done to me had I not had to leave that day before getting a cleaning. Prior to Monarch, I'd never been to a "chain" dental practice and I never will again. Right on the new patient paperwork they ask you to give them the names of other people who might want their services, which clues you in to how sales-oriented they are. The sneak attacks of expensive services and possible misdiagnoses of patients in order to ambush them with unexpected, unnecessary, and expensive services are reprehensible. I and my family are NEVER going back and I don't recommend that anyone else goes there either. read more

I just left this Monarch Dental on Ovilla Rd in Red Oak. I was there for a treatment plan to let me know how much crown replacements would cost. After sitting there for 1 hour and a half, I got up to question if I would be seen today. She, (the receptionist) or Office manager, as she stated later that was her title said, yes, they would call me in about 15 minutes which would make it two hours waiting in the receptionist's area. She said I would be having x-rays done. I told her I have already had X-Rays, and had informed them before I accepted the appointment. I said, now I have already said I've had X-rays already, paid by my insurance, and that I am not paying for any new ones. She said, its ok, that she had already checked with my insurance, and that insurance would pay, and that everyone must have Xrays to come to this office, although I had already told her that I had them done at Art of Dentistry about 3 months ago. I was then examined by Dr. Brown, and she said all was well, no cavities, and that when I returned to have the implant crowns replaced, that the periodontist would also check to ensure the implants are still good. Then Dr. Brown said now she will tell the receptionist/office manager to give me the treatment plan costs to replace the crowns. A few minutes later, the Office manager comes in and tells me that I must go back to the same Monarch Dental office who initially had done the work. I said, Dr. Brown was just in here and she said you were to write up the treatment plan. Office manager, said because you already had the implant work done by another office, Monarch Dental in Rock Wall, "you need to go back to them. " Mind you, this office was already told all of this information before I wasted 3 hours in their office (1:30 to 4:30 pm), and I was told on the phone before the appointment that they would get information from Rockwall. She then tells me that I gave her conflicting information, that I never mentioned implants and that I never mentioned that Art of Dentistry, which I am free to go any place in the world for dental work, had already seen me. Art of Dentistry cleaned my teeth only, three months ago. I suspect that just replacing the implant crowns and not getting to clean my teeth, is not enough money for them, as decided by the receptionist/office manager. Receptionist/office manager told me, when I asked to speak to Dr Brown about this new quick decision, she went to get Dr. Brown, but came back quickly to tell me that Dr. Brown agrees, and that Dr. Brown will do what she (Office manager says, because she (Office manager knows the rules) This was a horrible experience that I hoped would be better. I had my reasons for not going back to Monarch Rockwall. They (Dr. Sheila Phillips) charged me $4062.00, yes, four thousand sixty two dollars up front on my Care Credit card before I could leave the chair, for implants, implant crowns, and extra junk that they had not performed, nor did I agree to and was not necessary. I already had implants in my head, and only needed replacement crowns because they did not match anymore. Dr. Loiseau told them my implants were just fine, and I was ready to go. They put on temporary crowns, and I was scheduled to come back, They handed me the bill before I left and I discovered what they charged me and the fight lasted 3 or 4 months, because they refused to return phone calls and refused to credit my Care credit card. This is all documented, and I explained it to Dr. Brown who asked me to explain what happened, She initially seemed to understand, and all seemed well when she said I will come back. But, the receptionist office manager did not agree, and felt I should go back to them. What a trip. and not a nice one. A waste of my time. They seemed to not trust what I said, yet I was defrauded by Monarch Dental of Rockwall, with proof in writing. It took another seasoned Office Manager from Monarch's upper management to straighened it out with pure professionalism, after months of being lied to that Dr. PHillips, nor any other financial person in the Rockwall office was available, and could not speak to me about crediting my credit card. I only owed $311.00 for the work they did that day,and the nice office manager was livid at the mistreatment of me, all the way from when I went to pay the amount I owed ($311.00). They made me wait until all the people in the office were helped, and then called me back to take my payment. Racism? You bet your bottom dollar. I told the Office manager about that too, how they made me wait, even after I asked them why it was taking so long to hand them the payment, and they still made me wait until the office patients were all cleared out, which took 25 minutes purposely. That manager told me, "Sheila, they knew you were coming to make the payment because I told them." God will make a way. Everything I am saying is true. read more

I can't stand them!!! Don't waste your time going to them. They are never on time. Well they get you back in the chair on time but you might as well expect to be there ALL DAY!!! Even if your the first to arrive!!! Dr Brown is a idiot!!! And they have NO care and compassion for you!!! And at the same time they have you over a barrel because Monarch Dental is the only dentist that my insurance is contracted with. So I'm stuck like chuck!!! I had the gastric bypass and Dr Brown did not believe me that I needed liquid pain meds that did not have ibuprofen in it. Because you can't take that. My doctor had to fax over proof that I had it done for her to give me liquid Pain meds. The doctor had to tell her she did not know. They have the POOREST customer service and when they are supposed to call in ANY meds even anabiotic's it takes them all day. She won't just write the prescription and hand it to you, she will only call them in. Which is fine but if I'm hurting and I getting out of the dentist office in the morning and it take you until 7 pm to call it in??? What does that say about her caring about her patient.?? She does not!! I'm fed up!! Not only that you get raped on charges at the dentist office anyway and then they don't treat you right. read more