We were lucky enough to stay here the week beginning Easter, through that next Friday. We had a…read morePanoramic view deluxe room. We thought we'd booked the suite but nooooooo... The additional space would have been nice for two adults and their furry friend. It was still a great room with an awesome view of the dunes and water. Check in was terrific. The lobby is beautiful and stocked for a quick whatever you might want. There is a backyard behind the lobby that is sheltered from those pesky ocean breezes with firepit, tables, chairs and other stuff. Nice touch. Our room was spotless. The bathroom was very nice. Clean and let me say that the shower was fantastic. There is a heater/fan in the bathroom that made getting out of the shower, pleasantly warm. Toiletries are of nice quality. Our dog, Sian found the stick library very useful and she had a blast going after it on the beach and in the ocean. She even brought it back to the library the morning we left, for others to use during their stay. The pet welcome is a nice touch. This site is very pet friendly. Not so much for the timeshares that are on the same property. And that's fine. Parking is not allowed at the units. You are driven to your unit by one of the great golf cart drivers. Zach was our driver. Loaded all our luggage on to the the cart. As we journeyed to our cottage, Zach pointed out sites as well as amenities. Unloaded our luggage as wll as went and got us ice as we settled in. If you need help getting to your car, onsite restaurant or the lobby, just call the lobby about 10 minutes before you want to go and someone will be there. The restaurant is great. We ate there twice and had breakfast delivered to our unit twice. The bread platter... OMG... the bread platter. We loved it so much that we went to Otto's bakery in Salinas on our way out of town to bring it home with us. The restaurant is not open for breakfast but, at check in, you will get a room service menu that that's how you can have breakfast onsite. More on the restaurant in that review... Can't wait to go back. Have to say that overall, this is probably in our top 3 of vacation spots. Including Hawaii. It's just great.

I rarely leave negative reviews, but I left this stay feeling genuinely disappointed. I had this…read morehotel saved for a long time and booked it after seeing so many glowing reviews about the pet-friendly luxury experience. We paid around $1,000 for one night, so I arrived excited and expecting something special. Unfortunately, our experience was the opposite. Many of the pet-friendly touches that influenced me to book were missing at check-in. There was no personalized dog welcome setup, no dog package, and my dog's name was not on the welcome sign until I called later. I had also requested a simple welcome card for my mother-in-law's first trip to California, and although staff said they would gladly do it, it was never done. We also had multiple room issues throughout the stay. The TV was not working, the phone buttons to reach the front desk did not work, there was no extra pillow for the fold-out bed, and there was even a leftover dog chew from a previous guest found in the bed. To be fair, the maintenance employee was kind and helpful, and the complimentary bottle of wine was appreciated. However, for this price point, the lack of attention to detail and overall service was really disappointing. What upset me most was checkout. I politely explained that I was disappointed and thought at minimum the pet fee might be removed, but there was no effort to make things right beyond emailing the receipt. Beautiful location, but the experience did not match the cost or reputation. I truly wanted to love this stay and left sad and let down instead.

We stayed here for my Sister's Wedding that she planned in Carmel. This was the only hotel that was…read moreaffordable at least in MY budget. Lol They were renovating the lobby area. Still was able to check in and check out easily. Staff was friendly. Rooms were spacious and clean. Had no problems others occupying the other rooms. Parking was enough and nearby our rooms. Our free breakfast was just fruits and yogurts. Was expecting more. But, it made sense since they were renovating. No biggie. Will definitely stay again here.

We had not planned in advance, and needed a room in the area on 1-4-22 - preferably between…read moreMonterey and Salinas and this place got the bill. We were lucky to get anything at all with the pro golf tournament in pebble beach with all the stars going on. Rates were a little higher but we were desperate. Check in and check out were a breeze and desk staff were courteous and helpful. It's an unassuming spot with a Valero gas station in front. We stayed in room 120, the room was basic and clean. I was pleasantly surprised the bed linens looked fairly new, none of those old polyester motel linens, so grateful. I also appreciated the bottles of water when we arrived and the goodie bag when we checked out in the morning. With COVID, these now take the place of continental breakfast, I guess

Our trip was totally amazing. Words cant describe how beautiful the hotel was the room so spacious…read more It had everything you can think of a beautiful huge fridge a dishwasher pot pans plates cups basically it's like you're living in an apartment but it's a hotel the staff there was so amazing. They took great care of us. Francesca the manager was so helpful so nice and treated us like family. We are very grateful to have met her and got to know her. They had an indoor pool. And a Jacuzzi and it was nice and warm. Their gym was pretty spacious as well very beautiful looking. They also had a place where you can do your laundry if need be. Overall, our experience was amazing. We will definitely be going back thank you guys so much for everything again.

Unfortunately it wasn't the service I expected to receive from a Hilton property…read more Upon arriving at 3pm for check-in, we were advised the room was not ready and check-in is now 4pm. That was a bit frustrating as we have a 10-month old we just drove with for a couple hours. Either way, we went a couple blocks down the road and had some pizza while we waited for the room. Now for the room, when we arrive, the door to the full-size refrigerator was open. Therefore, the refrigerator was not cold at all and the groceries we brought would have to stay in the cooler until the refrigerator became cold enough. Upon my investigation, when the door to the hotel room opens, the handle briefly attaches to the door of the refrigerator, pulling that open as the heavy room door shuts. Voila - Sherlock Holmes has cracked the case! HA! Bathroom - a couple of issues here; the Water pressure - there was none! Also, there was no bathtub for the baby which we requested a room with a bathtub. Let's talk space and beds. It had two queen-sized beds, room was spacious enough for us 3 adults and baby. There was a couch which pulled out into a sleeper. Comfortable? NOT IN THE LEAST! The mattress on both beds seemed like they were a decade old and all you could feel were the springs, no soft comfort. The bed nearest the window loss it's springiness as you just sank right into the middle. Whoa! But I guess if you like super sinking springy beds, this would be to your liking. The kitchenette; you'll have to ask for a hot plate if you want to cook in your room. At first we were looking everywhere for it, because they don't mention upon check-in that they need to actually give one to you upon request. Also, the microwave above the sink was not working at all. No power at all, and upon our attempts to reach Yessenia at the front desk for assistance, they never picked up. So, again, Sherlock Holmes to the case and with the use of the ottoman to climb upon and check above the cabinetry, we found the appliance was not plugged in. Sheesh, these guys are making me work for my stay. Sherlock solves another case at this location. The pool area could be smelled from the hallway downstairs; I understand the use of chlorine, but whew it was strong. The pool was fine, not heated but not freezing. The hot tub had so much bubbles I wasn't sure what was going on in there, I did not attempt to make use of it. The bbq grill outside for use was nice, however, they do not clean it, so clean it yourself before use. Also, the bbq cooking utensils are also used by other guests, so again, be mindful of what you're cooking with. Breakfast is from 6am-9am in the morning and it was okay. They offer three types of cereal, boiled eggs, there's a waffle maker, bagels, muffins, toast, oatmeal, usually a type of protein (bacon, chicken, or sausage), and biscuits. They have regular milk, almond, and oat milk, as well as juice, coffee, and tea. I recommend not going too late because they will not make anymore food by the 8:30 mark. The woman said, no that's it, just what's left - which was cold eggs, waffle, and muffins. Yikes! Oh, also this is not a baby friendly place. There are outlets all over the place that are not guarded. Just a helpful hint for parents out there. Unfortunately the check-out process with Yessenia was not great. She appeared to be annoyed with a customer before me and continued on with me. I advised her that the customer service she was providing was not how a person in her position should be acting. Maybe she was having a bad day, but if that's the case, take a break and switch out with someone else. So would I stay here again, definitely not. Paying nearly $500 for this type of service and room is not worth it.

Second night here. Breakfast was decent. Selection of oatmeal, eggs, bacon, waffle, fruits…read more Spacious fitness center. Love this place. About 45 min to Soledad/ Salinas Valley State Prison. Will stay here again for business related visit.

Horrific employees. Zero customer service. No Hello when we walked in. This was our stay before…read morereaching Diamond Status with Hilton. Basic amenities not available. Room looks tired for a new build. Could have been a decent stay if employees had basic hospitality skills. Asked for a wine opener and they said none existed on site. Come on... have one behind the desk and open our wine for us. Extremely grim stay.

I'm a bit surprised with the low rating for this hotel. It's right across the from the state beach…read moreand right off the highway. Check in was easy and the receptionist was very professional and helped out with some local tips. The rooms were clean and everything worked. The best part is that breakfast is included and there was a pretty extensive selection of stuff, waffles, eggs, cereal, coffee etc. Pretty good value overall.

This. Place. SUCKS!…read more You can hear EVERYTHING. The engines and security beeps of every car in the parking lot. The obnoxious kids running and yelling endlessly up and down the hallway outside your door. The neighbor's TV and conversation and snoring in every room adjacent to your own. Every door opening and closing all night long.... And that's just OUTSIDE your room. Inside, the AC/fan is loud and the beds creak and groan every time you breathe. I barely slept might #1 and judging by the crowd of elephants that just entered the room next door, I won't get much more tonight as I'm typing this at 11 PM. The layout of the room is awful. As soon as someone opens the door, everyone inside is blasted by either the outdoor lights or the sun. The bathroom is ridiculously tiny. You can barely get inside to close the door to use the toilet. The shower curtain bar was falling out of the wall, drooping, and causing the curtain to continously slip to the middle of the bar, letting all the shower spray out onto the floor. And nevermind any soft or adjustable lighting--it's all harsh, bright light ricocheting across mirrors so no one can sleep if one person is up. The floor creaks when you walk and was filthy and gritty when we arrived. There's mildew and mold in most corners and all over the bathroom. The toilet seat is such flimsy, cheap plastic you can't sit on it without it sliding half of the toilet or bowing under you. Did I mention that you will hear all the screaming and crying children on either side of you all hours of the night? The parking lot was NEVER full, but the place still put everyone in consecutive rooms when clearly there were empty rooms that could have been used to space us all out to make buffers for noise since this place has zero soundproofing. The room as a whole was grimy and dirty. Stuff on the walls, paint peeling, bathroom and bathtub surfaces cracked, rusted, and moldy. Absolutely disgusting. The only positives I can cite are the blackout curtains (worked well) and that there was a mini-fridge and microwave in the room. The continental breakfast was okay, too. But if you actually want to sleep on your trip, don't stay here. This place clearly does not care one bit about helping you get a decent night's rest. Never. Ever. Again.

Did a two‑night stay and honestly, it was a smooth, easy trip. The room had two queen beds, a…read moremicrowave (love that, since most hotels don't bother anymore), and a mini fridge for snacks and drinks. The beds were comfortable but the pillows were too soft for my taste but the family didn't have an issue. The free breakfast was the real MVP. Not the usual "here's a muffin and good luck" setup. They had different breakfast sandwiches each morning, plus the regular lineup of scrambled eggs, bacon, and DIY mini waffles. Another nice perk -- right across the street there are plenty of restaurants, and even a Cinemark theater, so you've got food and entertainment covered without having to drive anywhere.

This fabulous hotel continues to deliver! From the greeting you receive when you enter (Joanne is a…read moredelight), to the room, the views, the wonderful breakfast - SpringHill Suites is our number one choice when visiting the area. Large, clean, well appointed rooms, with ample storage. Lovely lobby. Terrific breakfast offerings and ample seating. Don't forget to visit the rooftop area for superb views.

Plenty of free parking for guests. There's a gas station on the same lot. The front desk was shared…read morewith a mini mart. Unfortunately, there was no elevator and you need to carry all your luggage up the stairs if you're staying on the second floor. Apparently they were sold out, even though we saw only six cars in the parking lot the whole night. The room was a nice size and appeared clean. The restroom had a large window big enough for someone to climb in. Unfortunately, there no vent in the restroom. The complimentary breakfast was a to go bag that included a granola bar, yogurt, biscuit, tangerine, banana, and coffee. We paid $103.27 for the room.

This is an interesting little motel that's tucked behind a gas station off Reservation Road. I've…read morehad some interesting experiences while staying at hotels for business, but this was a very pleasant surprise. Let's get into why... Room - The roof itself was decent sized. It offers a TV (which I was too stupid/tired to figure out how to work), a desk to eat/work at, a microwave, mini-fridge, and coffee maker. All things considered, it offered a lot of features for a 2-star motel. The room itself was clean and the bed was comfortable. Staying in Marina, I didn't feel the need to turn on the A/C and the room was comfortable to sleep in. No random noises or altercations waking me up, so a huge plus for my experience here for the night. Staff - The gentleman who checked me in was very kind and even offered to open a bottle for me when I bought a Jarritos for my dinner and didn't realize it needed a bottle opener. Check out was smooth and they offered me a goodie bag to-go which included a yogurt, banana, clementine, granola bar, and pastry. It was very generous and considering the event I went to didn't offer breakfast or lunch, it came in handy! All things considered, this is about as good as you're going to get for a 2-star motel and I would gladly come back and stay here again if I found myself back in the area for business. It was a very quiet complex and the folks running it were very nice.

There several issues that cause the one star. Let's start with the internet, it sucks. Difficult to…read moreconnect, when connected incredibly slow (can't stream services), booted off constantly, and spent more time fitting then actual getting work done. For family with kids and everyone internet dependent it is a must that it works without a hitch. Next was the tv remote didn't work. The in room safe didn't work. Finally, the wall mounted thermostat should have a sign to use the window controls. When I brought up the internet (biggest issue) I received a yeah ah huh, it's the internet provider, and will bring it up with maintenance. Now I can't fault the person's attitude who helped me as this is the same person who checked me in at 4:30p the day before as I checked out at 8:30a the next day. I too would probably have the same attitude after working an long shift. I hope management reads these reviews and can reply to internet issue and ensure team members are not all working 12 plus hour shifts who knows how many data's a week. Look forward to a reply.

Currently staying at the hotel as of this moment, good customer service but the Elevator was broken…read moreso had to bring suitcase up the stairs . AC was loud and had an awful smell . There was a tapping noise all night in the room that prevented me from getting a restful night while on the road all week.

3.5 stars Summary:…read more- Price - lower average in the area - Clean and spacious - Feels old - QUIET! ******* Heaven must be glad that I broke this habit. I stopped driving past this creepy-looking-place-where-Dexter-does-his-stuff. Okay, it's NOT that bad...but the name itself and where it's located (right along the area where the mini-casino/card-room is) makes me want to stay the fudge away. But since it was labor day weekend [aka everything is jacked the fudge up to empty your hard-earned-via-labor-money] I was at a loss where I wanted to stay since I only needed it for 2 things - rest & showers. I wouldn't have known about this place if locals didn't describe this as a go-to-pit-stop for those who know about it. So I finally gave it a shot and I'd say, YES, I'm glad I stayed here. Quiet and cheap, clean despite age, definitely a WIN any given day.

A solid little motel, but understand, it's far from fancy. We (my husband, & two toddlers) stayed…read morehere on a Friday night & it only seemed half full. Plus it was quiet. It's located in a prime little spot - directly next door is a liquor store (a must for parents who need to make a 9:30 pm strawberry milk run), a Mexican restaurant, a Japanese restaurant, a maybe a block away is a gas station. It's easy to find off the hwy 1 as well as easy to get back onto hwy 1. Parent tip: Dennis the Menace park is 12 min away and super easy to find. This is an older motel; the rooms are dated, but the appliances & tv are modern. There's free wifi, and an impressive assortment of cable channels (including kid channels) & they give you a cute little key for your room. Unfortunately, our room had a little single flimsy lock & my 2.5 yr old figured out how to open in about a hour. I really hope mgmt considers a more secure way to lock their doors; it seems someone could easily break in. I should point out though that my parents were staying in a different room & had two locks on their door. There is no blow dryer & the toiletries are skimpy; bring everything from home. The room itself was clean as are the premises. We wouldn't mind staying again.

booked through Expedia. I am giving it 2 stars because the people in the Office were nice. Other…read morethan that, it was loud when I got there, The top of the door did not have a working lock, and the room that I got was not well-maintained. I could hear everything outside and didn't feel safe. Oh, and the TV didn't work I should've taken more & better pictures, but I just wanted to leave

I felt the need to follow up on my previous review after receiving messages from about six other…read moreguests who reached out sharing similar negative experiences at this hotel. Unfortunately, nothing has improved on my end. I never received a refund, and I never received an apology. At this point, it feels less like customer service and more like customer avoidance. The management, quite frankly, does not seem to care. To be blunt, the experience left such a poor impression that I jokingly refer to the property as being in an "alternate universe of bacteria and grime"--and after staying there, I don't feel like that description is entirely fictional. If there is any positive takeaway, it's simply this: I hope others read this and save themselves the stress, frustration, and disappointment. I would strongly recommend staying elsewhere. There are too many better options available to risk a stay here.