Did a great job fixing two of my broken necklaces. Wonderful service and very professional.

Canceled my order last minute, ruined my anniversary gift with no explanation and a week+ delay with no communication

Went in to look at a Rolex watch in their sales case. A close inspection revealed it to be either a clone or a Frankenstein. I'll be generous and assume they don't have the expertise to know what they are doing. Only buy from trusted sellers... not this establishment. read more

Same as others. Showed a watch I wanted at a low-price. I was a bit suspicious because most other sites say it is out of stock. Charged my credit card but received no tracking information. 4 days later, received an e-mail that my order was "canceled" (sic) at my request. Except, I never cancelled it -- no response to my follow-up e-mail on this. Stay away! read more

BEWARE this company engages in second party logistics. Meaning that they attempt to sell items that they do not have, and then order them AFTER you put in the order. The website is misleading and appears to indicate item in stock. I put in an order for a simple Casio watch and heard nothing for four or five days. Then I called them and they stated that the watch was on back order and it was definitely available, but I could wait for it., Which I agreed. Then suddenly, my order was canceled when I received an email unexpectedly literally a few hours after I was reassured on the phone. The email said that it was "canceled at my request". I NEVER REQUESTED THE ORDER BE CANCELED. I then called back again, and they told me that the order was canceled because the watch indeed was not available. This was after taking my money in my personal information. I had asked several times because I knew the watch was recently discontinued and was assured that they could get one. The real issue here was how the sales person treated me on the phone after I called back. he was rude and argumentative. I cited the problem with taking peoples money and taking their personal information, and I asked him if I thought this was wrong, and without hesitation, he clearly stated three times that he did not think it was wrong to take peoples money and personal information for items that they did not have, and could not get, because I was "getting a refund" (in 4-5 days!). This shocked me. After I decided that I would be filing a complaint, they sent me an disgenuine email apologizing and offering to provide me a "discount" on another item but laughably, there was no code or any details about how to actually use this discount. Just a sentence in the email. When I sent a second email, of course there was no additional information meaning this email was completely disingenuine only sent to avert a formal complaint. I don't know how in 2025 you would not have live inventory tracking and engage in these type of business practices, taking peoples money and personal information for items that you do not have and cannot get. BEWARE read more

Today, I got a Bullova automatic watch from here. The kind saleswoman took off 10% because I told her $450 was my limit. If I ever needed another watch, this is where I would go; They had plenty to choose from. read more

WARNING DO NOT BUY FROM THIS ESTABLISHMENT. I went in to get a repair done to a few pieces of jewelry. I was told it would take two weeks and ended up taking six weeks. They are extremely unorganized and the jeweler MJ did not know what type of repairs I needed even after explaining it to the clerk several times. I went back SIX times and when the repair was STILL not completed I asked for my jewelry back. Instead of just giving me back my items, MJ the jeweler came across the counter, got in my face literally chest to chest and tried to fight me! The security guard and an employee had to get him to step back and calm down! I have never had this type of experience at an establishment and was shocked. This was a waste of time and money and I DO NOT RECOMMEND using this vendor for anything!! read more

No communication at all. I ordered a Pandora charm as a graduation gift. They immediately took the money and confirmed the Order on June 1, and advised that it would be shipped. I emailed and received a blank email with only a phone number from Akbar Khan no information. When I called the phone number, I was told the online department was closed and that all they could tell me that it was awaiting shipping. They were rude and not helpful at all. They could not tell me anything else. The Supervisor wanted me to get another charm which I did not want. They took no responsibility for their actions. If they do not have an item available they should not take the money or confirm the order as now they canceled the order. I had received a response from another jewelry that had the item the day after I ordered from this retailer. I would have gotten the item from that store instead. They wasted two weeks of my time and now I am left with no time to get the item anywhere else. The experience is not worthy of any star. read more

I ordered a watch online. They sent me an email several days later "we canceled your order at your request ". I never canceled it. When I called the 14 yr old on the phone said "oh a bunch of people ordered it and there's none left so we canceled your order." I asked for a refund as they still had my funds. It was a gift!!POOR CUSTOMER SERVICE. NO APOLOGY. LACK OF CARE FOR CUSTOMERS THAT PAY HER CHECK. Go anywhere but here read more

Nice people but charging $50 to take out a single link from a watch is utterly ridiculous. Regret going there...

I was welcomed and greeted by amazing staff. I was able to find the perfect sister set through their pandora collaboration! read more

Monica Jewelers - Watches Near Me - Katy, Texas

I loved this place. My brother in law was looking for a very specific engagement ring for his fiancé and this was the only place that had it! Very good experience read more

Excellent service always find what I'm looking for. Really pretty bracelets and earrings! All the employees are really friendly read more

Great service and prices! Thank you for your assistance Ibad. If you are looking for a jewelry store this is the store to go!

I came in curious not expecting to get anything but met with Zain Hussein and was very welcoming and informative. Talked to me about financial plans and different options regarding my choice an preference in the chain I wanted. Ended up with a good chain and pendent. Quick and efficient customer service. read more

I got my wedding ring from Monica Jewelers in June, got married in September, so I've only been wearing the ring for 4 months. One of the diamonds fell out in December. I contacted them to repair it, the guy who does the repairs has an impossible schedule. I contacted them and was told the guy was in that day, drove an hour and a half to drop my ring off, the guy wasn't there. After that I decided to take it to a local jeweler. They inspected it and said there were at least two other diamonds that were about to fall out and it is not a quality made ring. I'm so disappointed that my wedding ring wasn't the quality, sturdy ring that I was told I was paying for. read more

Monica Jewelers - Watches Near Me - Katy, Texas

A friend recommended Monica's to repair my wedding ring. I somehow managed to dent it on both sides and lost four small enlayed diamonds. Laila greeted me and examined the ring and took it to the repairman for an estimate. He returned and explained the work that needed to be done and have me a very fair estimate (considering the damage I had done). I came back the next day and my ring looked amazing! They did such an awesome job, I literally almost cried! Couldn't be happier with the service and repair, I would and will recommend them in the future! read more

Everything is way too overpriced there I looked at a few items and found them a lot cheaper at other stores

These guys are great ! They have beautiful collection . The sales girl Lena was very helpful and patient

I was very fortunate to be helped by Ibad he managed to make my experience fast and efficient as a female I know nothing about watches he made my experience wonderful answered all my questions and concerns I 'm sure my husband will love his new Rolex read more

Monica Jewelers - Watches Near Me - Katy, Texas

Awesome service and selection! Staff is friendly and very helpful. Very clean and organized setup. Would certainly purchase from here again. read more

Grace was very helpful in picking the correct jewelry I wanted. She answered all the questions with clarity. I will be shopping with them again. read more

Nice place great prices I love my pandora set

I had a great experience here! I needed to get my engagement ring resized and appraised; Steve walked me through the process and also recommended that I get my white gold ring re-rhodiumed to increase the shine and restore the color. The resizing and appraisal cost less than a quote I got at another well-rated Katy Jeweler. They were able to do everything right then and it only took about 45 minutes to get it all done. While I waited, my fiance and I chose a wedding ring for him and Steve was helpful with that, too. We got a great price and had it resized on the spot. While we were there, they also took care of removing a link from my fiance's watch. Overall, I was very impressed by the staff and the service and would definitely recommend Monica Jewelers to anyone. read more

My now fiancé did his research on an engagement ring and wanted to find one that was my taste, was in budget and was something that he knew I would be in love with. After going to a few other places ( so I was told), he decided to go with this place. He felt confident enough and felt like the owner knew about important details to help him make the decision to purchase my engagement ring from here. He told me he got a great deal and I'm in love with the ring as well. It's perfect in my opinion and is something I've always wanted when I envisioned my ring. I came with my fiancé today to get the ring sized which only took about an hour to be completed. While they had my ring, they cleaned it as well and told me I can bring it back anytime for it to be cleaned because that perk is included in the price. My fiancé already has decided he will be purchasing his wedding band from here as well. So far really happy customers and friendly service-- would recommend read more

Monica Jewelers - Watches Near Me - Katy, Texas

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Very good service. They charged us $10 per watch to replace the batteries. One if the mall kiosk wanted $20 per watch! Saved us half the cash. Thanks! read more

We shopped the whole day in Katy Mills Mall and tried to find a perfect cross necklace for my friend's mom. She is very picky about chain quality and diamond quality. Mr. Jones is nice enough to help us understand more about diamond and how different Monica Jewelry treated to each diamond. Finally we found the perfect necklace for her mom and enjoyed our shopping today at Monica. I wish to come to Monica next time for a necklace for myself ;) read more

Really friendly people. My fiancé and I found the perfect ring here at a really fair price. After walking around all of Katy Mills we found nothing that compared to the beauty and the price point. Martin was really friendly and made our buying experience a very pleasant one. read more

Everyone go here!! I went in uncertain about which watch I wanted to get, and after some intentional listening and some recommendations, I was pointed to the watch I really wanted! Martin was super helpful and considerate through the entire process. I'll definitely be coming back! read more

Snobby customer service. Questioned a price on an item and was returned with an aggressive attitude rather than politely engage in a respectful attempt at a sale. read more

My mom brought her watch in to replace the battery and the jeweler dropped it and broke the face of the watch. They fixed it, however after putting it back together the winding knob to adjust the time completely fell out. When she took the watch back, they were very rude and said, "That was not their problem." The watch was perfectly fine prior to taking it here, she has had the watch for 2 years and has never had a problem with it. It was after they dropped it that it began to have issues. They didn't even offer to look at it, to see if they could fix it. Horrible costumer service. read more

Staff was ok, but the owner or manager was kind of rude, took my watch in to get battery and glass replaced and hes like "write on the paper its all scratched up, yea i know it was and i was fine with that, because he was right, i worked hard to get me that 600 dollar watch so i liked it even tho it was scratched up. When i picked it up i just paid and left because i was in a hurry, got home and glass looks like its plexiglass, and had very very uneven sides, i was like wtf. Looked alot better with the beoken glass to begin with. read more

Awsome customer service from Akbar we have been doing business with them for the past 3 years its always a good experience

I stopped in because I saw an eye-catching watch in the window. Miss Laila Khan showed it to me and got me a GREAT price for the watch. Really, I've searched the internet since buying at Monica Jewelers and have not found a better price for that watch. Laila also sized the band perfectly and made sure I have all the mfg info, warranty, etc. I'll buy there again. read more