I love this place!! Since I moved up here from Delaware, back i 2008, I had a difficult time finding a place to bring my car where I felt I could trust the mechanics to get quality work and a fair price. I brought my car in for an oil change and to get things checked out because they were close to my parent's house and they were great. No frills and to the point. They took the time to explain what was going on with my car and what my options were. For things like brakes, tires and engine work, I compared prices with other places and they were always giving me the better deal. They are a very busy business, so I make sure to call and make an appointment to get my oil change as I am driving over 30 mins to this location and don't want it to be totally booked up. I suppose, even though I have to plan more, it's a GOOD thing that they are always busy. Their service is in high demand, and I'd like to think it's because of their quality of service. I go very much out of my way just to come to Monroe in Cheshire for an oil change, but it's worth it and the only place I trust to get a straight answer and complete professional service. Bravo guys! read more

What is the point of making an appointment if they won't honor it? I made an appointment and arrived early only to be told that they couldn't take my car today if I wasn't dropping it off. Just as an FYI, when you make an appointment, they ask you specifically if you will wait or drop off. Then the best they could do was offer me tomorrow after I had rearranged my work schedule to make this appointment today. What was his reason? It was because he was the only one there today. Now, don't you think you could have looked at your schedule for the day and called people to reschedule. If you know you're only going to be one person working the entire shift? Don't bother. Go elsewhere and support a small Mom and pop shop! read more

Do not bring your car here for any kind of service. Go to a reliable trained mechanic. These guys work on commission so their mission is to up charge you. Came in for tires and suddenly had an estimate for $5700 worth of work I needed to have done on my car. Went to my mechanic who proceeded to say no, absolutely not. read more

https://www.google.com/maps/reviews/@41.7917759,-72.7188325,7z/data=!4m5!14m4!1m3!1m2!1s116980951764316108263!2s0x89e7c5f39dc45a53:0xf8d2514049bd6bbc?hl=en%3Futm_source%3DGoogleMaps-en&utm_campaign=ml-ardl&g_ep=Eg1tbF8yMDI1MDYwOV8wIJvbDyoASAJQAQ%3D%3D My review from Google here. Adding a review here as well. To summarize: my time and money were wasted and my problem wasn't even diagnosed. These guys missed a blown head gasket. A few weeks ago a 1-stat reviewer was asked to contact customer service to follow up. I was not given the same level of service when the business responded to me on Google. The older 1-star review was left only three weeks ago. I'm not sure why the same was not done for me. I've never been "that guy" when it comes to leaving reviews. These guys deserve every bit of criticism possible. Terrible business. Waste of almost 3 grand. Avoid. read more

Fantastic. Went to Nissan dealer the other day, told me it was 1200$. came here, while not an 100% fix, they solved most of the problem and didnt even charge for labor. Would recommend this place 100%. read more

They are overall just great. They go above and beyond. Service, pricing and quality are all top notch.

Went to Monroe in Wallingford late on a Friday afternoon, they got me right in and went out above and beyond driving to 2 other locations forr the right size tires I needed. They evern stayed past closing time to make sure my car was done because my safety was at stake. I highly recommend the Wallingford ct location to anyone. Very good service, both customer and automotive! read more

I went to Monro Auto Service in Cheshire to get an oil change if you don't feel like getting pressured into other services don't bother going there. He til me I needed brakes and tires, well I just put new tires on my car in September 2024 that are rated to 75,000 miles. I'm thinking if he lied about that he lied about the brakes too! The pads are not rubbing, and there is no sound from the rotors either so ladies be careful seems he likes to take advantage of women. read more

Brought my car in for a new muffler. Spoke to the guy at the desk and he said that would take care of the job and that they had an experienced welder. Well less than 50 miles later I heard a clunk and grinding. I stopped the car and went to the back and the exhaust the shop installed was dragging on the ground. Drove home like that. Upon closer inspection, I could tell the welder that did the job had zero experience with welding. No penetration and he tried to weld onto dirty existing parts without proper preparation. Took my car home and installed a new muffler myself. Never again taking any of my cars to monro in Cheshire. These guys should be ashamed that they even charged me for the work performed. Here are a couple of shots of the shoddy work they let out their shop. read more

See all

Returning customer. Very poor experience here yesterday. Different staff since Mike departed. Technicians not well trained. I failed to read recent Yelp reviews, which were quite negative. Seems like poor management and supervision at the top of the organization. Poor inventory of parts. Must order out almost everything from Auto Zone, which adds 2 hrs to everything they need to source that they do not have. Technicians removed radiator to change alternator and damaged radiator requiring replacement. (They had no stock of antifreeze to refill radiator and had to also order it from Auto Zone.) Opened hood at home and discovered engine shield was not bolted down. (Apparently the tech broke the fasteners and threw them away. Said nothing to manager or customer and replaced shield without fastening. read more

I work at a business close by and we have used monroe to do tires, as we don't do many plus it's so convenient to just bring them next door. We'll over several months I don't understand what has gone on with employees and management at this location. Highly disappointed, always making excuses of why it wasn't done, no communication between shifts. I would go in and ask if the job was set sometimes the staff was clueless that they even had tires to do. On one occasion went in with just one tire to be done, was told a week before they would even do it, which makes no sense tires take what maybe 15 mintues especially when i worked at Nissan and did them all the time. After today when I went in and was astonished by the customer service I received, I was checking on a tire from the previous day was told oh I don't know anything about it not my shift, then excuses of why it wasn't done yet. We'll today we have decided to no longer do business at this location. Always excuses, and reasons why nothing was completed. Oh and not to mention when they recently messed up and damaged an employee of ours new set of rims plus they broke the new tpms sensor. They denied the damages this place went down hill fast after Mark and Patrick have left. read more

Best experience working with mechanics hands down. They have very reasonable rates, explained all the details of my service, sent me updates. I'm coming here for all my car stuff. read more

Went to this establishment on May 19th 2023. After about a week my honda started shaking and squeaking whenever I touched the brakes. I brought it to patrick (mentioned above). Patrick had no clue why. After visiting this establishment 7-8 more times i am still driving with squeaky brake's which continue to get louder by the day. The last time i saw Patrick he told me that Monroes was going bankrupt and that the company doesn't take care of their employees. While Patrick was tellingly me this he had a beer in hand and not a care in the world. My brakes are still acting up and I've been advised to go to my dealership and pay double the price. I drive 80 miles to and from my job 5 days a week not knowing if I'm going to survive the drive. I spent over 800$ to get this work done and my brakes sound worse than before my visit to Monro auto service. I AM SO UPSET AND DISGUSTED. I have 2 kids and every time I drive this car I'm terrified. I will be heading to my dealership this Saturday to fix the problem because Monro has no idea what's going on. DO NOT GET WORK DONE HERE!!!! Mike Tried calling the number recommended below and gave up after waiting on the phone for 45 minutes!!!! I don't know what the heck I'm going to do. read more

I called in the morning because my tire had a slow leak. Jesse said he could take care of it that morning. I brought it in and he started on it right away, and was able to replace the old plug which is where the leak was coming from. He also let me know that the last time it was done (at another place) the tire was put on backwards which was wearing down the tread. read more

The worst service I have ever received. I was warned, but I used them against my better judgment. Unfortunately, that left me left a very unsafe vehicle, and cost me $700 more than I should have paid not including time off work. The technicians are very incompetent and the management is nonexistent. Avoid at all costs. This mistake, after attorney and court fees will cost me a fortune, but I will not allow them to scam anyone else! read more

Mike was great. Service on a leaky tire was excellent & now I have a truck in for them to check out engine. read more

Brought my car in for an oil change. Three days later the oil light goes on. Under the hood I see oil has leaked on other parts. Brought my car back and explained it. They cleaned the residual oil off from the oil change and send me on my way with no light. Next morning oil light goes back on. Bring my car back in after work. Was told by Patrick my turbo oil return line was leaking and he doesn't do that repair and I would need to go to VW. Went to VW with the diagnosis, a day later and $200 later VW says that's nothing wrong with the return line. Staff seems incompetent and unconcerned with that which they're supposedly trained to do. Will never go here again and failed to mention my stick which holds my hood up is now missing. If I could give no stars and save anyone from this disservice I would. read more

I needed some help with a nail in my tire today, and the kind folks at Monroe Muffler got me in for an appointment. The repair took about 15 minutes, and then was taken aback when they didn't charge me for the repair. We will definitely go back when we next need some auto help. Thank you to the kind folks there! read more

Not sure what is going on at Monro Auto in Cheshire!! I am a long time customer. We spoke to counter person last Saturday, 8/5 about getting work done. Told to drop it off after 1 on Wednesday, 8/9. They needed to time to order a part. Dropped it off on Wednesday. Didn't hear anything back. After two days we called. They didn't even know why the car was parked in their lot, and then when we spoke to the Manager, Ryan, he said, after he looked into it, that the part was never ordered. When asked well didn't you wonder why the car was parked there in the first place? Why didn't you call us? He said he didn't know. Terrible customer service. When a manager doesn't even know what is going on in their shop or why a car is parked in their SMALL lot for two days!!! That is a problem. They lost another customer. Shame on you Monro Auto. Get it together! From reading other past reviews, this establishment desperately needs to be reviewed and revitalized. It sounds like this situation is becoming dangerous. Please do not go here!!! read more

Had the absolute worst experience at this location over the past 48hrs. I brought my car in for a routine brake job. I needed brake pads and rotors for my car. I made an appointment a week in advance, I dropped my car off at 8am. I recieved a call at 9am confirming that I needed front brake pads and rotors and they also mentioned my battery was testing low so I gave them the okay to replace the battery as well. Fast foward to 5pm (9 hours after I dropped my car off) when I recieve a call from a very rude staff member who tells me that I have to come pick up my car. He tells me that they replaced the brake pads but they couldn't do the rotors and told me that I'll have to go to the dealership. I asked why I didn't recieve a call when they ran into a problem, I got no response. I also asked why they started the job without having the necessary parts, again no response. I told him that if my rotors are warped which they are and I were to drive on the new brake pads it would ruin them which would be pointless and unsafe as my braking ability would be compromised. The rude staff could care less and just told me to get my car. I waited until the following morning to talk to the manger (who I was told was unavailable the previous day when I had asked to speak with them). The manager Patrick was again rude and unhelpful. He was cursing and acting completely unprofessional and essentially told me that his staff were inept and unqualified. Honestly go anywhere besides here. The staff and the new manager do not care at all.This place used to be great but the new team is awful when it comes to customer service. Run far away as I'm now left with an unsafe vehicle to drive and I was treated horribly during the entire two day ordeal. I will be contacting corporate to let them know they need to do ALOT of work and training at this location. read more

Got my oil changed yesterday and waited while the car was being worked on. The place was jumping! So many regulars going in and out for oil changes, tire repairs, battery replacements ...... and everyone addressing the staff by first name. The staff is super friendly and I overheard them explaining everything they could (and sometimes couldn't) do in great detail for each customer. My car was serviced quickly and I was back in the road. This service station has become a staple in the town of Cheshire. These 5 stars are very well deserved. read more

I went to Monroe in Cheshire to have summer tires switched over to snow tires. Person at desk told me that next time I switch back to summer tires I need to replace mine. With wear they are illegal for the road. This was absolutely false information . By the way I always get alignment so the wear is even. Sine I rotate every season, not too many miles are on my tires. I brought tires to Tire Depot in Brisol Ct. and asked to inspect and replace if necessary. He told me, I would love to sell you new tires but you don't need them. Be wary of unnecessary up sells from this place. I'm not suggesting all locations have the same practice. This was my experience in Cheshire. read more

OK so here is an update- As you can see the customer service rep wanted to speak to me and yes, I called her. Pretty must reiterated what happened and she forwarded it to the manager in the region that covers this store. I was upset to find out that not even a week after having my oil changed, my oil light went on?! I was like how does this happen..they never "reset" the oil meter thingy and it caused it to not stop beeping every 2 minutes when I drove. I had to go back, they had to put it up on the jack and reset it. UGH. Like I wasn't already irritated enough with this place. The guy said he was very sorry, and I knew it was just a fluke of a thing. He offered me another oil change @ $12.99 so now I have 2 that i can redeem at that price. Overall, probably a bad day that I went there, I will give them another shot. I appreciate customer service reaching out to me. read more

Great place. Been coming here for years. Recently had a tire situation and one of the guys here (Steven) was extremely helpful.

I found myself out of town and with an almost flat tire. I drove two blocks to the nearest gas station, but the owner could not leave his post to help me, as I am slightly handicapped. He suggested i turn around and try the muffler shop. As soon as I dove in their lot a mechanic approached and asked how he could help. He checked my tire immediately and found that although it was only four months old, it had a leaking air valve stem. He replaced it immediately and would not give me a bill. Free and friendly service from a company I had never used before! I made sure to give him a nice tip, which he had to be convinced to accept. What an excpetional company this is! read more

Excellent service from start to finish. I needed a whole new muffler and exhaust work done on an older car with very hard to find parts. I anticipated being without a car for weeks and figured I'd need a rental car. Within less than 1/2 hour, before I was even out of the 20 minute Uber to work, Jim had found the parts and had them on the way. Crazy, as It was New Years Eve - and yet even with the holiday, my car was fully repaired (and test driven multiple times) and ready to pick up early on the 2nd. They were even able to check a couple other issues I referenced and get those taken care of. Communication was very kind, knowledgeable, prompt- great customer and auto service. I'm not sure why any negative reviews - this was one of the best "auto repair" and overall customer service experiences I've ever had. Highly recommend! read more

I brought my car in after my brakes were making noise. They called indicating I ran the brake completely down and it would be dangerous to drive without getting the brakes done. They wanted to install rotors and pads. They quoted my over 400 just to do the back axle. I did have a coupon for $75 off so I thought this number would come down. Apparently they had already applied the coupon, even though I did Since they scared me into getting it fixed I let them do the work. After going home, i looked it up and my brakes had just been done less than a year before, so i seriously doubt that they needed to be replaced. Also, i called the dealer to see how much it would have cost. They quoted me around 300, much less than Monro. Do not go to these guys unless you want to get ripped off. read more

Saw a sign for 16.99 oil change, so I stopped in. I got there over an hour before they closed and they could not get my car in. It didn't seem like they cared. I'm going to need brake work real soon, but I think I'll go to some other place. read more

8-21-2018 Today I visited Monro in Cheshire again because of flat tire and I was very satisfied with the service I received so I wanted to take the time to write a review to thank Mike and his staffs. Mike was super helpful and honest! I know I can always trust this Monro! So my Tire Pressure indicator light came on while I was driving. I then drove to a nearby auto body shop and was informed that the tire couldn't be patched but they didn't have my tire in stock (but the people were nice enough to put my spare tire on for me so I could drive back home). I left and went to Monroe in Cheshire and was prepared to pay for a new tire. Mike, the manager/front desk was wonderful! He was so polite and pleasant as soon as I walked in. He then patiently listened to my problem even though he was the only one there handling all the customers, phone calls, and paperwork. Long story short, they were able to fixed my flat tire within a couple hours and charged a very reasonable price for the work. So glad that we have such an honest business in town. Thank you Mike and Monro!! read more

This is the absolute worst place to go idk were to even start so in January I took my car to Monro muffler in Woodbridge ct my heat wasn't working and my dash wasn't working they kept my car for 9 days and gave me no update I had to go down there and demand answers it cost me 700 and when I went to get my vehicle the dash was still broken and the heat still did not work after a month of arguing a refund was granted however when it reached me it had my fiancées first name and my last name so we were unable to cash it when I reached out to customer service I got nothing but attitude and nasty remarks from Megan a service rep. All I wanted was for them to cancel that check and issue it with the correct name they told me no and there is nothing they can do I will absolutely be seeking legal help with this one because this is absolutely terrible oh and to top it all off the mechanic working on my car spilled oil all over my front seats which was really the main reason they said yes about the refund if your thinking about having service done here think again they suck and the attitude is terrible $700 later my dash still broken my heat still not working and my seats ruined great job Monroe. Then had a nerve to tell me how about a few oil changes on the house..ummm.no thanks my money would do just fine.....but it's all good my lawyer will be in touch read more

I don't know (and didn't bother to find out) if this a company store or a franchise, but in either case- Beware! Brought my old Subaru there in 2012 for a muffler. Got the song & dance from Mark (oh yeah...And a bill for $700....live & learn,right?) But Wait.... Its now 2015 and my $700 system has disintegrated- rusted clear through. Not to worry though- I have a warrantee. The new guy (Lou) tells me the muffler only is covered but I need another $568 worth of work. I wrote to Monro. No response. Shocker. I guess they figure the materials they use only should last three years. Hmmmmmm. These people are bandits. Go to Turnpike Auto, off Cooke Hill Rd. in Wallingford. Get the job done right, on time and at a fair price. read more

Please do not visit this location, would not bring my bicycle to have the tires inflated here!! The customer service sucks from the manager to corporate response. read more

stopped in at 5p on a sunday because i just discovered i havd a screw in my tire causing a leak.. Everything else was closed and I was in a pickle because I had to leave the next morning for work at 6a.. Jesse was still there and even though he still had work left took me immediately and plugged my tire ! Amazing , so nice and helpful and literally saved me !! read more

I came in to have a problem looked at with my car. I suggested that Monro change certain parts that I thought would fix the problem. Matt, the new manager, and his mechanic diagnosed my vehicle properly and advised me what the proper repair would be. Not only did it cost less then the repair I suggested but he also educated me on how and why their repair fixed my problem. Thank you to Matt and the crew at Monro in Cheshire!!! You can always tell when someone truly loves their job and what they do.You can walk away with confidence that the repair was fixed right the first time and you weren't overcharged or lied to. I will be back!! read more

Brought my car in for an oil change and the mechanic snapped my key in the ignition. They had to replace the whole ignition then tried charging me for it. This place is complete garbage. They also don't touch your tires if you have nitrogen in them rather than air. Absolute rubbish. read more

These people are quick and fantastic. They are thorough and go above and beyond expectations. Jeremy is wonderful at explaining everything done to the vehicle, things that need to be done and when they need to be done. I highly recommend this place to anyone who wants a local place to get excellent, personalized service. read more

I normally bring my car to this Monroe for an oil change because the price is so cheap. I brought my car in for an oil change and to cheap a noise I heard it making which typically takes a half hour. After an hour and a half of waiting my car was just put on the lift to begin. Totaling three hours for an oil change I was ready to pay. When I went to sign and pay the owner told me the I need a new exhaust system totally roughing 700$. I was not happy to say the least since my car is only 4 years old. I brought it to another shop for a second opinion and they were shocked this Monroe told me I need a new exhaust. I had a small hole they easily replaced by replacing a piece of the pipe for 100$!!!! The other shop told me there was no reason a mechanic should have told me I need an entire new exhaust system! I will never go back to this Monroe again!!!! read more

took in wife's VW with coolant leak, said they couldn't do a pressure test because it could blow the hose, making it undrivable we left and brought it back so they could work on it when they opened the next day 2 days later did not pressure test and no estimate if they are that incompetent, just close the shop! read more

I went to Monro for an oil change today. When the employee went out to get my car I noticed that he spent a few minutes looking around my car, which I thought was odd since he didn't need anything in there to change my oil. When the oil change was complete I immediately went back to my car to check and make sure nothing was missing. Sure enough, the seven dollars in my center console I had for toll money was missing. I went and talked to the manager. He went out to the employee that worked on my car and made him empty his front pockets, finding only $.75. The manager seemed to not believe me and told me that this was one of his longest employees and he had never had a complaint about him. Well here it is...HE'S A THIEF. It isn't even the point of him stealing a whole $7 out of my car...it's the point that he stole from me. Never trust this company with your cars!!! read more

They checked my car and said i needed to pay more than 1000 boxed to fix it and asked a friend in the other garage. my friend fixed my car at the cost of 100boxes. They told me the back brakes needed to be replaced actually it turned to be the forward brakes needed and they said the other part needed to be replaced and would gave me discount, it was not the truth I think. read more