Performed a motor oil and filter change. Dangerously overfilled oil. The next day, I checked oil…read morelevel with a cold engine. Dipstick had oil 2" above the maximum line. Filed a complaint and manager contacted me. Never offered a solution. My home was " too far away to send someone out" to remedy. Manager stated " it was a new employee that I guess I'll need to retrain" . I placed the car on ramps and found that the oil hadn't been changed. Brought it to another auto shop and they confirmed oil grossly over filled, oil not changed and wrong oil filter used. Can you pronounce FRAUD. A TRUE oil change was performed by the legitimate auto service center.

Quick, professional & polite service! Went in for an oil change and was done in 15 minutes or less!read more

Very friendly owner who really does appreciate his customers! He even took the time to help me…read morewith a "strange noise" coming from the car! Thank you!!!

Staff was very nice and friendly. They either need to get…read morebetter trained staff or get their equipment calibrated: Brought my new vehicle there with less than 10k miles to get the original tires swapped out with some brand new snow tires. After about 5 minutes of driving I could tell something wasn't right with the balance of them. When I came in for a follow up appt. to have them check the balance, the lady told me that they would re-balance them but they doubt that would fix any problems and tried to get me to schedule yet another visit so that a mechanic could diagnose what else was wrong with the vehicle for 2-3 hrs. There was nothing wrong with my vehicle... When they re-balanced the tires I asked what they found and they responded that they didn't even check the existing balance. They just blindly stripped all the weights and balanced them again. This time the vehicle drove even worse than the first time. When I brought the vehicle to another shop and explained the issue they threw the existing wheels w/ weights on their balancer and laughed. The guys at Warren tire didn't even get it close. Once the balance was corrected by the second shop the vehicle drove great. The other funny part of my experience was when I dropped the vehicle off for the follow-up visit, they told me that it would be atleast a few hours until they could get to it. This didn't bother me at all except for the fact that 4 of their techs were standing around behind the service desk chatting with each other and not getting any work done for the entire 20 minutes I was there dropping the vehicle off. I was appreciative that Warren Tire was able to get me in for my tire change quicker than any other shop around was, but if I knew it wasn't going to be done right the first time and would require 2 more shop visits I would have just waited a few more weeks.

Ive had good experiences here, but i have had bad ones as well. Most recently it was over an…read moreinspection. Failed for a crack in the headlight. still functional, still worked and definitely one of those things you ignore , let slide, use your judgement. Ive had my vehicle inspected 3 times since, same headlight. Maybe the tech is a bitter person who doesn't like his job, maybe hes under pressure to make things happen. whatever the case is, I wont return. this had me driving around for a week with no sticker. its a shame, its so close by. and like I said I have has some good experiences. they stay busy. but they are also costly. I like my mechanic now; independent business owner/operator who I trust. same person every time and nobody to answer to. I take it in and it wont pass, he isnt going to take the sticker off and put me in a bad spot. Bigger garages, its mostly always bad experience. bigger place, and yet still cant get in. so I say if you cant trust them, cant get in, and they cost more, why the hell go there?

I love G & G and would never consider going to another shop for my auto needs. Brandon and Dan are…read moreexceptional. I've never had to wait more than a couple of days for an appointment, and I'm sure if it was an emergency, they'd find a way to fit me in. The staff is ridiculously friendly given how busy they are, and they always take the time to explain everything to me. I've been going there for over 20 years, and have never had one complaint. Thanks, G & G!

They always offer great service that you can trust which is huge given some of the jokers out there…read moreprice gouging or ripping off unknowing customers. G&G just does good work and they stand by every car they service.

Wonderful people to work with. They diagnosed the problem with my truck, kept me updated and got…read moreeverything taken care of.

I stopped in on a Thursday late afternoon explained my problem and was surprised John said he would…read morework on it the next day. The brake system was really messed up, i came in with basically no brakes and multiple dash lights on. I brought the vehicle in which was messed up somewhere else, John never hesitated with helping me out. My vehicle is operating perfect. I am beyond thankful for there great service. I recommend them 100 percent

I had a 1500.00 quote for a new replacrment alternator recently and decided to call every local…read moreshop for other options. When I called Dubreys not only was the guy that answered super friendly and accommodating but gave me a quote to have my current one repaired for a grand less. No other shops gave me this option. Turns out I paid less than 300.00 and having no issues and not only that they somehow found my passport I've been looking for and left it in my glove box. I am blown away. Highly recommend.

well, I've read the previous reviews however, our experience was complete different. I haven't…read morelived in Plattsburgh for years but was helping an elderly friend who needed to get her vehicle to the dealership. Although the charge seemed high while comparing we found Dupery's to be in line with the others. Cameron was dispatched to pick up the car and as I requested called to let me know he was on the way so I could give my friend a heads up. Being elderly she is cautious about who she allows in her place which is understandable these days. anyway I was on the phone with her when he arrive. she said he was very polite and even assisted her in getting down the steps and held his arm out to make sure she didn't fall. he got the car started and loaded. Before he left he made sure she was good. He called me once the car was at the dealership. it is very nice to find people who genuinely care about the customer. Thanks again Cameron for making her feel comfortable about your visit!

I highly recommend Della Honda. The service and communication was unlike any other dealership I've…read moreever worked with. They were prompt answering questions and were always professional and friendly and never pressured me. I found a great deal on a used Ridgeline , but I live 2.5 hours away in NH which always makes it tricky when buying a used car. They went the extra mile to make sure everything was in order before I made the trip. Oh boy was it worth it. I drove away with my ideal vehicle in great condition without a single hitch. The icing on the cake was that they let my double coat Bohemian Shepard wait inside where it was cool while I signed documents. You should definitely make them the first stop on your search for a vehicle. You won't regret it. A big THANK YOU to Ben, Andrew, Wayne, and Jason!

This might be the worst service center on the east coast. No one picks up the phone, horrible at…read moreupdating you on your cars status. This has been a nightmare of an experience and I can't wait until I never have to deal with them again.

I brought my Kona EV up to have 75K mile service done. Although they don't service many EVs in…read morethis part of the state, they didn't have any problem understanding my car's needs. As it happened, I needed a sway bar, which can be expensive. They didn't have one in stock, but they were able to procure one and install it if I was willing to wait (which I was.) My car is as good as new. The whole thing -- 75,000 mile service and the sway bar -- ran me $300, which I consider a bargain.

$7,124.12 Bait and switch. I contacted this dealership via telephone first thing in the morning…read moreregarding a palisade. Spoke with a salesman. I was checking to see if 26k all in taxe titles reg fees is something they could do. I gave them the total amount interest rate term and monthly payment I needed to be at. Salesman checked with his sales manager who told him 26k all in would work. Car was listed for 25,999. So there was no misunderstanding that 26k all in included all the things I named. Salesman called me back and said with the numbers I gave I would be 5 dollars over the monthly payment I needed to be at. This is another clear indication that someone ran the numbers I gave understanding what 26k all in was and im sure it wasnt the salesman. After driving the car i was given a sheet with estimated payments ect. The sheet listed my payments where I need to be. The issue is it wasnt what we had agreed on prior. The salesman grabbed the sales manager who tried to make the salesman look bad by saying he didnt understand. Then told me what a good deal i was getting blah blah blah. Said fine. Then got in with the finance guy who I told i needed gap insurance. He said he was looking for a gap warranty combo. I told him I didnt want the warranty. I had never purchase a warranty for a vehicle. He then told me he wasnt going to do anything to lower my payments or get me gap if I didnt buy the warranty. Then to get my payment closer to where I needed to be, he extended the loan and extra 12 months from the agreed upon terms, this will run me an extra year of interest. I did a Google review Monday evening that was answered by the "owner" no one reached out. I called each dealership twice a day for the next three days looking for an owner or manger to speak with about the deceit i had experienced. No one could seem to find me one of those people. I resorted to posting a yelp review and low and behold within an hour the GM was calling me. This also shows lack of integrity if ya ask me. I told him the story. I explained if it was a couple hundred dollars than fine. But with the 2k warranty I didnt want, the vehicle itself not being the all in we had agreed to, and the extra year of interest. This vehicle will cost me $7124.12 more than I was brought in for. Martin asked me to "in good faith" take down my review while he worked on a resolution because for him "even a dollar difference is unacceptable". We agreed i would remove my review for one week while he decided whether they would be cutting me a check for the difference or coming to pick up the car. Yesterday was that one week mark. I have yet to be contacted for how they are going to make this right. The lack of integrity and deceit i experienced with this dealership, then to do my part "in good faith" to again be disrespected is insane. My recommendation is to stay far far far away.