One star for first time (around last year) was ok. This time I would give zero star if I can. They need to improve on communication big time. I asked the guy how long should it take and he said a couple of hours which is fine. He said someone will call and let me know when it's ready. I dropped my car off around 10am. Waited until 3pm I called them, A lady picked up and said not ready yet. Jesse will call me when it's ready. No one call and on website they close at 9pm. which I think it's a bit late but whatever. Same day, I called at 8pm. Some guy picked up the phone and told me that service is close, he checked it and guess what... same thing... not ready. Also he told me that he will tell manager to call me and hung up. Next day, I called around 8am. The guy picked up the phone and said it will be ready by 4pm. I even asked if he sure about that. Good thing I called again at 4pm to ask before I head out to find out that they're lie about it. This time a lady picked up the phone and said it's not ready! I'm so done with their BS. They just threw responsibility around. It's fine if they communicate up front that they're very busy, it might be a couple of days! Or even call back for an update! Worst case in this story is that the guy called back on second day when we're so mad about this situation. He talked to my bf and LIE!!!! That he called me the first day and told me and they don't have a part that's why it takes time! Also, he even said already worked on my car and it's finish now and ready to pick up. Funny!! That only take like 10 mins after we called. What a coincidence! Do better in communication and DO NOT LIE!!!! No one ever call back to tell me that! I've been waiting all day for any update! That's very BS! read more

The customer service department has the absolute worse communication. They also take forever and never update you on the progress of your car. I feel like I got scammed. I've tried reaching out to the service department manager over 3 times and he never called me back. Constant misinformation. read more

Great service, issac is awesome Thank you so much and for the prompt service. Will definitely use your services again and again Keep doing what your doing issaic read more

I've owned Dodge and Jeep vehicles for a looonnnggg time.. I came in because I had a trade in offer and wanted to see my options I hate with a passion going to dealerships because let's face it...most are extremely sexist. HOWEVER this place was great, Sebastian was professional, cut all the BS so I got the hard facts about my trade in and new car. Made sure I was happy with everything through and through! After going to CDJR LA, and having the worst experience imaginable (had the sales rep repeatedly call me sassy, feisty, fiery... seriously the list goes on and on, he also just WOULD NOT GIVE ME ANY KIND OF INFO...honestly I wanted to run out screaming) I was hesitant to give their sister store a chance...but let me tell you... NIGHT AND DAY, thank you Sebastian I appreciate you and your amazing service! read more

Sierra CDJR of Monrovia - Auto Repair Near Me - Monrovia, California

Worst service ever! They had our car for over 2 months. They promised a rental and never actually gave us one. Terrible communication and worse customer service. Never buy a Jeep! read more

Terrible Customer Service! Avoid this dealership for both sales AND service. Outrageous prices, disrespectful and rude staff. Any dealership - just not this one. read more

Leased a Grand Cherokee L a few months back from Gilbert and his team. All these guys are great. Got me the best deal in town and helped me establish my business credit. Ask for Gilbert Tobar and he will make sure one of his sales consultants find you what you need while he gets you the financing necessary. read more

I had a poor experience with purchasing my latest vehicle from this delearship. This should have been an easy and simple process. I was purchasing the vehicle over the Internet and from out-of-state. I didn't need a test-drive, or to be sold on anything. I just needed them to run the paperwork. This is where things started to go poorly. First, all of the prices you see online are not accurate. They don't include their "required" add-ons and services. When getting the quote I was told it didn't included the required add-ons, the actual quote was $4K higher than what they advertised. It was $1000 for paint protectant-which quickly washes off, $1000 for protective film-this only includes the film on the door edges and under the handles and nothing on the hood, fenders, bumpers, etc., $1000 for a theft deterrent code applied via a sticker to the doors which essentially is insurance and gets you $2500 if your car is stolen and not recovered. And there is also an additional $1000 car alarm which somehow I got out of. Despite these optional (at other dealerships) add-ons being required, which I suspect is illegal, I still moved forward with the car purchase. This is where things really went wrong and I feel I was lied to and taken advantage of. The salesman was not open to any negotiations on the price, which OK that is their right. I asked if in lieu of any discounts could I get all-weather floor mats included? The salesman, Guerillmo checked with his manager Edwin and it was OK'd. They shipped me the car and said they'd order and ship the mats later. This was in January of 2025. Since then, I would check in weekly to see when the mats were arriving and I was led on and ultimately lied to. Every week it was a different story: they are on-back order, they forgot to place the order, they'll be arriving on Friday, I'll check with parts, let me check on that, etc. Every excuse you can think of, and still no mats. I asked for a tracking number, or order receipt... nothing. I called and asked for a manager; twice I left a message and was told someone would get back to me and no one did. I emailed the sales manager Edwin and Ed in finance and asked for their help--no response. Guerillmo continued to lead me on and lie to me about the mats and has recently stopped responding. If they didn't want to include the mats from the beginning, just say you can't do that. Don't lead someone on for 6 months and waste everyone's time. Between the lies about the mats and the questionable required, optional services, and their unwillingness to help with my situation I cannot recommend this dealership at all. They will never get my business again and I suggest you don't trust them with yours either. read more

I recently walked into Monrovia CDJR with a non essential issue on my truck during the pandemic and was helped right away. The service advisor, Wendell was awesome! He got his technician, Jaime to inspect and diagnose the problem quickly. He even called a Lyft for me which was cool. I got my truck back running smooth and elegant just as it should. Thanks! read more

I had a positive experience!! Wendell, who handled my car service, was professional and kind, I'm very satisfied with my visit and would recommend this place for their excellent service read more

Very shady dealership. They will sell defective vehicles and not help resolve the issues. Their service department is the worst service department I have ever seen. They will tell you one thing but not fulfill what they promised. I do not recommend this dealership to any of my friends or family. Additionally, it's funny the business owner only responds to 5-star reviews but avoids dealing with negative feedback. Shows how "committed" they are to their customers. All they want to do is sell and get you out. read more

I have taken my vehicles here for a long time. The entire Service team is OUTSTANDING! However, in particular, "FRED" is very professional and honest. This man deserves a promotion, always smiling and has a great attitude. Good and positive energy translates into very satisfied customers like me. Thank you CDJR! read more

We bought our car here and due to poor service at my local dealer we now get our car serviced here too. Everyone here is super friendly and helpful. I highly recommend them for sales and service. read more

*SERVICE DEPARTMENT REVIEW* Let me start by saying I was spoken to respectfully, and I tried to communicate respect in all the questions I asked. I am not so sure, however, I was dealt with honestly. I'll leave that up to Yelpers to decide, but bottom line for me is that I should walk out with confidence in what I've been told, and that is, in large part, up to the staff. First, my check engine light was on Issue 1 - I took it to TWO mechanics before I brought it to the dealer. I got a specific OBD II code from both of those trusted mechanics. The day I brought it in, the person who received my vehicle SAW that I had a check engine light on. I was contacted and told that there was no check engine light. -__- The documentation I received says two things: a.) there was no check engine light and, b.) we reset the check engine light. Here's the kicker... I know that the issue *I'm* concerned about might be covered by the warranty. But we're cutting it close on mileage to qualify for warranted service. It's suspicious to me, therefore, that the check engine light was reset. It's true that codes will go from stored -- pending -- permanent, and that at 40 or 80 non-problematic warm up cycles (depending on code type) the code will go away. But it seems like a convenient explanation to say that it just went away. Finally, I mentioned at drop off that there is technical service bulletin from the National Highway Transportation and Safety Administration for the code I was getting and the model year of my vehicle. There was no mention of whether they examined the issue outlined in the bulletin. Issue 2 - As you know, dealers charge ~$200 for EVERY ISSUE you want them to look into. Since my mechanics told me to take it to the dealer, I was prepared to pay this. Be prepared! So, for example, If you have three things you want them to look at, have ~$600 ready. That's true of many dealerships. ‍ Spoiler: They didn't end up charging me. If you read to the end, you'll get my interpretation of why. This, and being spoken to respectfully is why I gave two stars instead of one. Issue 3 - I drop the car off and I am told that they'll look at it in 24-48 hours. WHAT? Then why did I make an appointment? I could've used the car instead of riding my bike in 100 degree weather. I was told that "you don't want to lose your place in line." That may be true... but I MADE AN APPOINTMENT. Plugging in the OBD II reader takes 10 minutes. No excuse for this. ---------------------------------------- I also asked them to look into a noise that I had been hearing for a while. My mechanic had looked twice and could not find the problem. But there was a recall *potentially* related to this issue. Issue 4 - When I brought it in, I noted that we had previously brought it in for a recall but that I was concerned that repairs weren't completed correctly, leading to the sound. I was contacted and there was no mention of the recall. Fine, maybe I'm wrong there. However, I was also told that the "mechanic recommends" a $1,000+ repair/replacement. When I pressed them on why I should have to replace parts that mechanics say should last 10-15 years (our car is less than 5 years old), I was told: ‍ "I just put the cars back on the road." Issue 5 - This one is highly speculative so take it or leave it. I've been to a lot of repair shops. The ones I trust shoot straight, walk you back to show you the problem, talk to you openly and confidently, say they don't know when they don't know, substantiate their claims, and make things right when they make mistakes. By contrast, lots of whispering, vague explanations, and non-timely communication did not inspire confidence. There's a reason people say to avoid having your car serviced at the dealer. If my mechanics didn't tell me to take my car in to the dealer, I would have stuck to that advice. I was straight-faced when I walked in because I was. not. happy. Explanations weren't making sense, I didn't receive timely communication. And I was being told that the whole reason I brought it in didn't even exist anymore. So, I very soberly asked if I would have to pay since I was being told that there was nothing to even diagnose. I am genuinely grateful that I was not charged for either problem I asked them to look into. This is to their credit. read more

Had my car towed in for repair after calling Covina and being told they wouldn't even look at my car for 7 days. Service Consultant Wendell Wright was so kind and courteous. He called me the next day, offering me a rental since they were not able to get to my car that day. I had my car back after the holiday weekend. This is now my go-to dealership for service and repairs. I regret not making my purchase at Monrovia. read more

If you want a reliable car and incredible customer service I do not recommend this location. I would give them 0 stars if help would let me. I got my car in Oct of last year and taken it in twice with the same problem and no solution They have accused me of trying to steal a rental and have kept the deposit to my rental. I contacted them for over a month with no answer. This is so rude and unprofessional Today when speaking on the phone with them she rudely hung up on me, I was not raising my voice or cursing at her, and this after me hunting them down for about a month with no answer. Do not buy from this. I have left pictures to prove everything I have said read more

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*THIS REVIEW IS FOR THE NON-EXISTENT CUSTOMER SERVICE* Went there last Sunday morning ready to purchase a jeep and no one greeted us or even acknowledged us. 2 guys saw us but just sat at their desk. Only saw one sales guy on the floor already entertaining another customer. Stayed on the site for 5 mins and ended up taking our business elsewhere. I'm surprised a dealership didn't care for sales. read more

Vehicle: Grand Jeep Cherokee L 2021 Issues: all electrical, too many to mention. Expected vehicle release: approximately 1-2 days 1 Week After: no follow up so I call and they hadn't even diagnosed it yet. 5 Weeks Later: vehicle returned with same electrical issues PLUS 2 extra ones AND 3 scratches and a ding on the driver's door. Resolution: they told me they would *not fix the scratches as they "deemed them minor" and suggested me to go elsewhere. read more

This business definitely reassured me to not go to dealerships for an oil change. I usually don't arrange appointments for oil changes due to addtional fees for services I'm not clearly aware of. I came in for an oil change and was charged an additional 75$ for a service I did not know of. As a consumer, strictly there for an oil change, I trust the service rep will acknowledge that. I had mentioned to the rep that I had made the appointment due to an email that advertised 20% off any service for Black Friday. This appointment was to see if I can trust going to this business but left unsatisfied. After reviewing the bill with an individual who knows vehicle services, they informed me of where I was taken advantage of. I was charged an additional 75$ for a 3pak engine treatment fuel injector cleaner washer, which is less than 10$ at a gas station and easy to use. A service I did not give informed content to. Definitely lost my trust, and not returning. read more

I give the service department 5 stars .Javier has always gone above and beyond every time I bring my jeep in but I give sales 1 star they promise me my second key when I bought the car and now their saying is not valid what they told me because is been a year, when I have constantly message them about it hrough out the whole year. When my lease ends I would not be going back to them because they dont keep their word. Is not my faulale t the s person Jonathan left . He was a good sales person that's why I bought the jeep but other than that I Won't eb rereturning after my lease ends. read more

Came in needed assistance with my Jeep, Javier did not hesitate to assist, checked me in immediately and assess the issue. Unfortunately my Jeep needed to stay over waiting for a part to be replaced. The Part was not available. Meanwhile, I was provided with a rental as I needed to go work, which was convenient for the situation I was in. I did have to wait for a rental to be provided yet, without a doubt I was provided with a lyft ride home and pick up back to the dealership for the rental pick up which was highly convenient! read more

I leased a 2024 Jeep 4XE August 2023 and have taken it in for service 6 times in 13 months. Luckily I have a 2nd car bc each service takes a few days with no rental/loaner. My jeep seems to sit for a couple days in service before even getting looked at... Why have appointments!? It's fun to drive but Jeeps seem to have so many issues. Loud idling, electric mode unavailable at times, frequent infotainment center issues that still continue with new issues intermittently developing. So frustrating to have a brand new Jeep with so many issues. read more

Sooooooo annoyed with this dealership. I inquired about a Jeep in July 2021 and they would never return my call, or text message, so I moved on and purchased a brand new Jeep from Chrysler in glendora in august. Since I purchased a new jeep I have received two calls and an email EVERY SINGLE DAY from Monrovia. I have told them a million times that I already bought a jeep and to remove my name and they still call. No one has common sense or can do their job correctly. And when call they always say I'm calling about the inquiry you mad on a charger this weekend. Like wth are you talking about. STOP CALLING ME. Worst customer service ever. read more

Very awesome customer service. Down to earth service counselor. No pressure as to what's needed, just suggested services that they can do. When i got my car back, it was even washed!! My past dealership (where i purchased my jeep at NEVER washed my jeep. Fred and his team went above and beyond. Fred is awesome! Real joy to work with. Very personable. read more

This review is for sales only. I've been working with Anthony in internet sales the past week or two. Incredibly helpful, honest and responsive. When we talked over text and email he was quick to answer my questions. And when we met face to face, true to his word he had me in and out the door in short time. Maybe one day I'll follow up with my experiences with service, but for now especially in these crazy times of car buying & selling, it's good to have someone like Anthony to work with. read more

My service rep, Wendell was very responsive and quick to take care of any concerns I had! The jeep repairs were made and it was returned to me as agreed. read more

My car was bought here. Because it is close near my home, I chose this store with the attitude of giving it a try. I bought this ram 1500 diesel 4×4 pickup in 2019 July 19th, and this year's In January, I found that my four tires were bulging to varying degrees, as shown in the picture. I have not had time to go because of work, but when I went there in high spirits, the tire dealers who had quality problems would give me free replacements, but with a shop. After the service receptionist in the service described and looked at my tires, he told me that I saw bulges on the tires, but this is not the responsibility of our 4s store dealers. You have to go to Goodyear dealers to solve them. I think My safety is not guaranteed and I have not received good service. It makes me feel like a ball being kicked around. I don't recognize their service. I will not buy any cars here in the future. This kind of behavior is very irresponsible to the customer. If there is a lot of delay during this period, or if the tire punctures at high speed in serious cases, who will be responsible for the consequences. 我的车是在这里买的，由于和我住的地方比较近，所以抱着试试看的态度选择了这家店，我是19年七月买的这个ram 1500 柴油4×4皮卡，今年的一月份我发现我四个轮胎不同程度的起了鼓包，如图，因为工作原因一直没有时间去，可是当我兴致勃勃的前去因为质量问题的轮胎经销商会给我免费更换，可是和一个店里维修接待人员叙述并看了我的轮胎后，他跟我说我看到了轮胎上的鼓包，但是这不属于我们4s店经销商的责任，你要去找固特异的经销商解决，我觉得我的安全没有保障，没有得到很好的服务，让我感觉我就像一个皮球被踢来踢去，对于他们的服务我不认可，我以后不会在这里再去买任何汽车。这种是对顾客非常不负责任的行为，如果在这个期间耽误了很多，严重 的话在高速上爆胎，那后果谁来负责任！ read more

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****Update**** Just saw the owner's reply. You stated that my last visit was March 6 last year, but I actually had two more service visits after that - take a look at the screenshot of service history in my Mopar account. I do not think your service department kept a good record. Second, I do not think the pictures of part # and oil type stated in the receipt can prove anything... what matters is that there are no Mopar spark plugs in my car as it should. All of them are NGK. Third, to be fair, there was no lab testing, so I do not really have evidence that the wrong oil was used. However, both shops suggested that my current engine problem is often related to wrong engine oil being used. These are the opinions of two different shops. I am not a car expert, so I have no idea, but I have never done an oil change at a non-Jeep shop, and I have been having all my services in the past two years done at your shop. ****Original Review**** Don't use their service department! I have been doing my maintenance here for the past two years and I was deceived into believing that this was an honest dealer! No! Don't even go near that place, the whole service department is a scam. Last year, I had them replaced all my spark plugs (along with some minor engine maintenance), which cost over $900! After their services, my car started having problems and the engine lights came on. I initially planned to bring it back to them, but they estimated that the repair could cost more than $5k, so I decided to bring my car to an independent shop. After the diagnosis, the shop told me that: -1) someone has been putting the wrong oil, which caused further engine damage (btw, the correct oil should be 5W-20) - reminder: all my oil changes in the past two years were done at Monrovia CDJR; and - 2) all the spark plugs are cheap aftermarket NGK brand instead of Mopar parts (Champion brand). I could not believe it as Monrovia CDJR replaced all my spark plugs last year, and you would expect the dealer would use OEM parts, right? So I brought the car to another shop for a second opinion, the mechanic came back with the same, wrong oil and cheap spark plugs! Now I know Monrovia CDJR has been ripping me off for the past two years! I will never bring my car to this dealer for service! And you should NOT either! Also, if you have done any service here, make sure to have someone check it out for you to make sure it was done correctly! I am thinking to contact FCA North America to file a complaint, this is outrageous! BTW, early this year I needed to change my headlight lamps - so I asked this dealer how much? $600~700 parts and labor!! I bought Mopar Xenon lamps on Amazon for $150, and it took me one hour to replace both lamps. The dishonesty and greediness are at another level!! read more

Sierra CDJR of Monrovia - Auto Repair Near Me - Monrovia, California

The service department at Monrovia Chrysler Dodge Jeep Ram was outstanding in helping me with a warranty issue on my Jeep! I originally bought my Jeep at Glendora Chrysler Dodge Jeep Ram. When a paint issue came up that was still under warranty they were totally unable and unwilling to help me get the problem solved. They strung me along for several months, then told me that they no longer do that type of work. Basically, they left me to figure out how to get the issue fixed. I drove over to Monrovia CDJR and personally talked to the service department manager Greg Hatzenbeller about the issue. He was very pleasant and told me that they would take care of it for me. A couple of weeks later I received a call from service advisor Javier Gonzalez informing me that they would handle the whole fix for me, including a rental car. I just got my Jeep back today and it went exactly how they said and it didn't cost me a penny. The contact with Javier throughout the process was great. He kept in contact with me from start to finish of the entire process and even assisted me in receiving a rental car as well. It amazes me how one dealer's service can be so different from another. Even though they are not located in my town, Monrovia Chrysler Dodge Jeep Ram will be getting my business from now on. No more Glendora CDJR for me. read more

I had my vehicle in for its regular scheduled maintenance. I had originally made my appointment via Monrovia CDJR's online appointment system with a different service advisor, but they weren't there on that day. Laura helped me out with no hesitation. She was friendly and always willing to answer my questions. She was very clear about the work that was to be done, as well as the timeframe. She set realistic expectations and it was nice to work with someone who wasn't trying to sell me any unnecessary services. When I encountered a discrepancy regarding how much oil the service department had placed into my truck, she consulted with the right folks to make sure all the right services were performed. (Gladiators, according to their manual, are to get 5 Qts; the service write-up showed 6 Qts.) I thought I was hearing something anomalous with my Jeep, but Laura and Irvin accommodated my concern and helped me verify that nothing was wrong with my vehicle. I didn't purchase my vehicle from Monrovia CDJR, but I chose this service department because of its high reviews. I wasn't disappointed. read more

I give this dealership 5 Stars! They need to appreciate sales rep Terry. We drove over to just look at the Dodge Charger on a Monday, Tuesday afternoon we bought one and are very glad we did! Terry was not the pushy sales rep he was honest straight forward and had good communication. Signing papers was very fast and organized. I cannot remember the young lady that had us sign the loan papers, but she was fast, knowledgeable, and had very good customer service. This place definitely made this a great experience. We look forward to many years of service here at Dodge. Thank you again Terry for being so great! read more

Sierra CDJR of Monrovia - Love these wheels ! - Auto Repair Near Me - Monrovia, California

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I'm happy to have the opportunity to work with this dealership, they worked on my jeep, and I'm very satisfied with their professionalism and hospitality treatment they given me. They are very fair and honest ,that's all I ask for in life..Mr Wendell..is very helpful and informative. Ask him for help when you go there, I recommend this dealership to my close friends and family. This establishment should hire more people like Mr. Wendell , service was excellent. read more

I took my 2019 Challenger wit h 10,000 miles on it to MonroviaCDJR becausethe Radiator was leaking. I made an Appointment and was greeted by Jonathan Jimenez in the service department. I told him I had a Extended warranty through my credit union. He looked me up And discovered that my car was still under factory warranty. He saved me 100 dollars Because that's what I would've paid for my deductible. He could have just used my warranty in hand. But he we the extra mile to give me great Customer service. My car was ready the next day by 2:00 pm and washed and clean inside and out! He's a true professional and deserves a raise. Great customer service you don't see that very often. read more

Hands down the best experience I have ever had with a car dealership. From my initial call in to the sales manager Irvin to our arrival and greeting by both Irvin and our salesman David, our family was floored by their hospitality and professionalism. These Gents did everything they could to not only get us into the truck of our dreams, but also keep the monthly payments in line with our budget. Not only that, they explained everything about our purchase and vehicle in excellent detail leaving no stone unturned. We walked away giddy. If you are in the market for a new car or truck, this is the place to go. We were initially shopping at Glendale Dodge and they treated us as if they could care less for our business. Monrovia Dodge/Ram was well worth the drive for us! Thanks Guys! read more

The salesman, Mr. Mario S. and finance manager, Ms. Amanda are fabulous people. They assisted me in getting a deal that was within my budget for a used vehicle. Also, after driving off the lot there were a couple of issues that I discovered with the vehicle. I called them and they handled the situation without any questions. These people are awesome. Thanks to you, my buying of a used car experience was superb! read more

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I took my Ram 1500 into the service center last Thursday and was greeted by Wendell who was incredibly friendly and willing actually to listen to my concerns. Wendell acknowledged the weird sound and even brought over a service tech to confirm the sound. Wendell called me nearly every day with updates on the progress and I was able to pick up the truck earlier than the estimate. I have had horrible experiences at other LA area CDJRs but this one went above and beyond and Wendell was a pleasure to work with. Could not recommend this service center enough. read more

My experience at Monrovia's CDJR couldn't have gone better, Mario and Terry great guys that answer every question even if the question was asked twice. They made it simple and easy. All very friendly and you knew you were in good hands. Glenn, one of the Financial Managers, very clear and simple explanations of the contract you're getting, very transparent. Made the whole process short and easy. I know you'll walk out of there with a smile and a feel of relief when going with these guys here! I would definitely recommend this dealership and would definitely come back later on if I ever got another truck! Thanks guys!! read more

This place was Awesome! My wife knows cars so she spoke with the salesman. My responsibility was the kids, and they made it easy. They have a kids room equipped with video games, a TV, and a chalkboard. Sick!!!!!! I had the opportunity to meet Anthony Rubio during the test drive, and couldn't have asked for a more down to earth, friendly guy. His people skills are excellent and A+. Overall a great experience. Thank you all! Special shout out Youseff! My wife won't stop telling me how awesome it was doing business with you!! Great job read more

Sierra CDJR of Monrovia - 2020 Charger GT - Auto Repair Near Me - Monrovia, California

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I highly recommend Monrovia Chrysler Dodge and Jeep they went above and beyond what they had to do for me the young man that went and got my car and brought it up front seen that I had a problem walking and he told me to stay right where I am and let him pull my car up closer and he said and now can I help you to your car sir I just wish I would have got his name because I can't praise him enough. And Fred at the front desk the one that helped me took his time explain things to me I asked him what kind of warranty I had on this car and he said let's find out and he took his time looked it up and went over it with me thank you Fred. read more

These guys are the worst. Took our Jeep Grand Cherokee here for 95k service and they had the audacity to proceed with work that wasn't even authorized. Claimed that my wife approved of the services and that it was signed. My wife only signed that the jeep was dropped off, nothing more and to call us as to what needed to be done. Fred, service manager, claimed that we authorized it over the phone. TF? I would never sign for the ripoff tag of nearly $2800 just for a 95k service without seeing what needed to be done. Said that work was already done when I called him out on it. Took the pics and evidently not much was done and they wanted nearly $3k based on what I saw. Criminal. Notoriously shady here like most dealerships. Never come here for any service. Ever! I'll be calling Jeep headquarters to report this scam tactic. Addendum: just left this place after disputing their unscrupulous claim of supposed service which was originally quoted $2800 for the work done in the pics, which apparently an oil change and 6 spark plugs were only "rendered" prior to my call for them to halt any further unauthorized work. Halted "work" of only oil change and 6 spark plugs came to $823!! $485 for the 6 spark plugs!!! The 6 spark plugs apparently took them 3 hours to replace because of plastic valve cover & head cylinder removal. Seriously? TF. Total bs. That stupid plastic valve covering takes seconds to remove and the cylinder head cover, 20 minutes tops. $485 for 6 spark plugs? These spark plugs are market priced at $10-12 each. Absolute criminals here. This whole shop and manager, Fred, should be sacked for this kind of service. They barely did anything to service my grand jeep Cherokee and still gouged me. I'm beyond incensed with their lack of scruples. I'll be taking this beyond their local heads at that dealership. read more

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