I love Monrovia post Acute ! We came to tour looking for a place for my grandma, we would definitely come here. So clean and friendly ! read more

LAC + USC COUNTY hospital sent my mom here after our car accident. These people were supposed to help mom with learning how to walk again. My mom was there for two weeks and they did not get her up not once and did not help her to do exercise at all. They basically ignored her. I do not recommend this place at all. The case workers even lied to me that she can dress herself when she didn't even have clothes there to begin with. Please do not send your loved ones to this place. read more

First off certain Nurses and CNA's care for their residents while others NEGLECT them. Residents are yelling for help but they take their time answering call lights. Certain CNA's are on their phones all the time while others are working twice as hard. The Director of Nursing is not professional causing employees to quit their jobs cause of the hostel work environments and mistreated the Nursing staff and argues with residents. I highly recommend not to send loved ones here. If I could give this place a zero stars I would. read more

My 87 year old father broke his hip and after surgery needed skilled nursing to get him mobile again. I was a bit apprehensive about admitting him to this facility. We did not have many options and we had to do something. It was important that my dad regain the function of his legs. When we first got to the facility my wife and I introduced ourselves to ALL of the staff. We were very friendly and the staff returned the courtesy. The facility definitely is not a luxury resort. However, the most important thing to us was that my father be able to walk again and be as independent as possible given his age. The physical therapy and occupational therapy did a great job. My dad was able to come home after just 10 days in the facility. The nurses, social workers, admittance officers, receptionists, and recreational director were all wonderful. I can't thank them enough. Monrovia Post Acute is a solid skilled nursing facility. We had a very positive experience there. read more

This place did so much for me. I would like to thank Monrovia post acute thank all the staff for all the care they provided during my stay everyone here is wonderful. I highly recommend this place.They will help you with your needs. read more

I went in with my family, we signed in and walked to grandma and she saw us and sobbed, and said to one of the nurse, "Your the only ones who's nice". As soon I heard that, I went for this places reviews so no wonder they are crap. I'd rate this place a negative/zero. The patients didn't look properly taken care of, I'm assuming they do not care at all. And plus the guy looked upset too. He kept going outside, probably to get away from the mean doctors. Don't take your loved ones here like the others say. read more

Staff is nice. Food is awful, rooms r over packed, too many patients r yelling it's chaotic so if you don't deal with chaos well I wouldn't recommend it. They say they discharge every patient with at home help I never received those services. Physical therapy is not all that special aside from the fact you get it daily but I still think outpatient Physical therapy is better. I personally wouldn't admit a loved one here. I wasn't happy being there and I sent back every meal they brought me the food is that bad! Only good thing that let my family bring my dog during the time they visited and the tvs are updated and have all streaming stations. read more

MY mom was transferred to this facility. When I came at 12:30 she was in the middle of the hallway in a bed because the first room they put her in did not want her. They told me they needed to "wheel out" another patient to put my mom in that room instead. They did that, put my mom in new room without disinfecting it or cleaning it. They rolled the one person out and then put my mom in. The table was crusted with grime and food. Upon getting there I noticed her staples from femur surgery had dried blood in large quantity dried through bandage. I asked about it and was told, "Oh her nurse is on the other side from where she moved from, I don't know if she knows your mom moved yet." Then my mom needed a diaper change, we pushed the button. Someone came 45 mins later and asked what we needed. When I told then they said, "I don't do that, I am here to remove the catheter." I asked if they could get someone. Another person came in about an hour later, " your light is on." I told them she needed to be changed. They said they are from PT and were just checking her joints. I went to the nursing station asking someone to help my mom and they said, "someone already did." I informed them that I had been there the whole time and only two people came in telling me they dont change diapers. Finally someone came in and said they were there to change diaper but they dont have wipes or towels. I asked how they would do it. He used another diaper to clean my mom and said they aren't allowed to have wipes at night that the charge nurse locked them up in the cabinet. I said well that is ridiculous and it was 3pm! He left poop on her front and I asked about it. He said I dont know I dont have wipes. I asked him if I should get paper towels from bathroom and he said, "sure." So I cleaned my mom as he watched. I went out to the nurses station to sign her intake paperwork and started crying and asked why they lock up wipes at night. The lady just apologized. Meanwhile no-one had come to clean her dressing from femur surgery. I left. She called me from her iPad around 7pm and was upset saying she was scared and alone. An aid came in not realizing my mom was on the iPad and said," why do you keep pushing your button, we have already been in here!" and I was like, "hello, I am here hear you talking to to my mom in that tone." The lady informed me that my mom keeps pushing her button wanting to talk to me. I asked for an anxiety pill and she said she can't give them. So I asked for the nurse to call me. At this time I decided to remove my mom from the facility. I came the next am and removed her. Bandage still dried with blood, never changed and there was poop and blood on her bedding. This place is awful!! Do not have your loved ones come here. read more

Monrovia Post Acute - Hospitals Near Me - Duarte, California

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The staff and team of doctors have been amazing through this tough time for our family. My mother has been taken care of very well by nurse staff, cleaning & even maintenance. I appreciate the positive attitudes and attentiveness we have received while here. Although her process will be long, I know she's in good hands! read more

My mom was transferred a few days ago after major surgery. I don't live near my mom so it's important for me to get updates on her condition. The phone rings several times before the male operator answers and when I asked to be connected to the nurses station handling the unit shes in. I have been put on hold for almost 10 minutes with no one answering. I called 5 times throughout the day and no one ever answers and no one returns phone calls. This place is awful and nothing like the last place she was at in Rosemead. They were much better keeping me informed and returning calls. I know nurses & staff are stressed out and busy but my mom is important to me & a quick call to give me an update would be appreciated especially since I live far from her and have to plan out my visits to see her. They are very unprofessional!!! read more

Finally, my mom is in a place provided excellent and compassionate care with heart and soul. If you are looking for a place for your loved one, you don't need to look at the beautiful building and fancy lobby, just look at the faces of their staff and the faces of their residents, you will understand all about it. I want to thank all the staff in Monrovia Post Acute from the receptionist to the admission, from social services to nursing staff, from activities to med-tech, and special thanks to the caregivers who provided direct care for my mom. You guys have truly made a difference in her life and in my life. read more

My mom was transferred to their care after falling at home and going to ER. We transferred her because she was a fall risk. She arrived at 9pm and I get a call at 7am saying she had fallen and had a gash above her eye and was going back to the ER. My mom stated she called for help to get out of bed but no one responds so she went to the bathroom on her own. When she got up and leaned on the bed, it moved because it was NOT locked. She had a 1.5 inch .25 inch deep cut on her forehead. When asked the facility what happened, just get run around. Read other "real" reviews (1 star), don't send your family here if you care about them. read more

Terrible facility. They Lost 1 hearing aid and 2 pairs of glasses. Moved my family member 5 times in her 51 day stay. The redone soft cast was allowed to go crooked as she walked dragging her foot and her ankle healed wrong and stayed crooked. She needed surgery and a pin to straighten it. Hated the food and the optional menu never seemed to be available even though a permanent request was made to not have the "hospital soft food default" menu. Good things included the receptionist and covid protical were good. Maintenance workers were receptive and helpful. read more

My cousin is a current resident at Monrovia Post Acute. On a daily basis she updates me on the inept treatment of the patients. Inaccurate diet requirements, inaccurate medicine provided. There appears to be no consistent information shared between staff and management. I would not recommend this center for anyone to stay for any period of time It sounds like my cousin is now suffering for higher blood pressure after 12 days stay. She was told that she will have to stay about 15 days after surgery on a broken femur. She has gotten weaker with the noise level and with the inconsistent care given. She should be allowed to be assisted to get out of bed to use the bathroom Instead they keep her in an adult diaper. She has been told that she will be discharged today. She has no place to go to be safe and cared for. read more

Do not take anyone you love to this place! It's terrible! It is a ghetto nursing home, and the staff do not care about their patients. The rooms are trashy, and the environment is depressing. Whatever you do, stay away from this place. read more

Administration, Specifically Lissette in Social Services is HORIBLE. This woman is never available to help & never returns calls. Once it was time to discharge my mom, she did everything possible to keep my mom there. She even went so far as to accuse me of not caring about my moms well being and not having her best interest at heart. She lied to me, telling me that the doctor didn't want my mom discharged because he didn't feel that it was safe for her to leave yet. I called to doctor to find out why he felt that way, and he said that it was a lie. He said he would never keep a patient there if they are ready to move on. He said that this is not the 1st time that he has received a call from a patients family member, upset after being told the same thing. On the day of discharge, which was scheduled for 11am. I realize they are sometimes behind and am ok with that, but the required paperwork that was being requested for a week still wasn't ready. After waiting for the ride for another hour I asked the name of the transportation company. That's when I learned that they did not order her transportation. Lissette tried to blame it on my moms insurance, but her insurance covers everything, including transportation. 20 minutes later, an UBER showed up to pick my mom up. My mom has dementia, is in a wheelchair and has never been to the new facility she was going to. She should never be in an uber by herself. Unbelievable! read more

I was in your building yesterday during a transfer of a patient to an assisted living. Prior to this date, I was in your building numerous times during the stay of a friend. This friend, Miller, was a transfer from Arcadia Methodist Hospital for COPD with Exacerbation. Her Oxygen Saturation levels had dropped to 54 when 911 had transferred her. I have a few concerns that I would like to address to you with a proper reply. 1. Wendy- DON, was of little to no help when I needed to get ready for this patient to move to the Assisted Living. A physicians report was needed and Wendy had taken the time to fill it out prior to MD signing. I had explained to her that I needed the area for "able to take own medications" to be indicated as "yes". She told me that this patient is not able to handle her own medications. I tried to correct her by telling her that she has always handled her own medications, finances and is her own POA. She does not have a diagnosis of Dementia, and just because her nursing staff handles her medications, doesn't mean that the patient isn't capable of doing so for herself. She told me that she has already filled out the form and that she would not change it. If I wanted it filled out differently, I would need to go to her PCP. Which I ended up doing, but this course of action was inappropriate and did not show a high regard to customer service. 2. On 03/15/18 I had sent a fax to Wendy indicating that we would be moving Ms Miller on this date and to please ensure that staff had her ready to leave by noon. At 945 a received a phone call that my fax was received and that Ms Miller would be ready for discharge at the time indicated. When I got there, she was no where near ready. Wendy proceeded to tell me that she could not be moved since her CXR for TB clearance was not appropriate to move her. This was the first time I had heard anything about an issue with TB clearance. Apparently, when a CXR was done, she also had pneumonia, which made R/O TB impossible. My concern with this is, I know she was asymptomatic, when it came to TB, but 1) no one informed me, 2) when I asked why she wasn't isolated or a retest done prior to this time, no one was able to give me an answer. If the assisted living hadn't noticed it, it wouldn't have even been discussed. 3. During one of my visits at the start of her admission, Ms Miller indicated to me that P.T. was only walking her to in her room. When I spoke with P.T. about this she replied that the patient only has the endurance to walk in her room. Prior to her admission to the Acute hospital, Ms Miller walked more than 100 ft at 1 given time. I understand that with hospitalizations, a pts endurance can/will decline, due to continued bed rest; but this is why she was transferred to your facility. Upon discharge she was only able to transfer from bed to chair. She is still weak and has shown no progress in ambulation. This is now causing us to seek Home Health Physical Therapy, which makes me ask, What did your facility get paid for? During this same time span, I walked into her room, noticed a C.N.A changing her in bed. I asked why she wasn't encouraged, and taken to the bathroom for toileting. The reply I was given, was "oh she is incontinent, she uses her diaper." This is a DIGNITY issue and your staff needs re-training on this topic. 1) she isn't incontinent. 2) she calls to be taken to the bathroom. But if your staff tells her just go in your diaper, well that seems to be a real problem. Another problem you have is staff walking from room to room with the same dirty gloves. This is both an infection control problem, as well as Cross Contamination and clearly breaks the Standard Precautions. When I mentioned this behavior to Wendy, she didn't seem to concerned. 4. On 03/20/18, I had sent Wendy a fax at about 630am letting her know that I would be there to pick up Ms Miller at 10am. When I had gotten there, Ms Miller was nowhere near ready, nor were discharge papers and medications. I went to the nurses station where I found 2 nurses compiling her medications. Wendy was one of the nurses. I stood in front of them, they each looked up at me, no acknowledgment, and continued with their task. It took a LVN, male, to ask me if I needed help. I said yes, Im here to pick up Ms Miller. Wendy then looks at me and says I was told you were coming at noon. I told her about the fax I sent, and she told me about how she has a morning meeting first thing every morning, and that she has not read her faxes. (Im not really sure what her morning routine has to do with me.) I explained that I am now here, I will wait but I do need to get going soon. Her response to me at this point was completely UNACCEPTABLE of any staff member, let alone the DON. She tells me " well if you keep bothering me, I wont get it done" BOTHERING? I asked, and she replied, yes you are bothering me. My first reaction to this was to take Ms Miller, a read more

My father was a patient here for four months. We were very pleased with the staff and his level of care. They always went out of their way to ensure our concerns were being addressed. He was very happy there and the staff treated him like family. It gave us great peace of mind knowing he was so well taken care of! read more

Well run facility with good quality care and excellent therapy services. Highly recommended!!

My mother Nancy is a patient at Monrovia Post Acute and she feels that this is an awesome place since the moment she arrived . All the staff were welcoming , made me feel at home . I received excellent care and today I get to go back to my home . Everyone here is so awesome! read more

I was a patient here, admitted for physical and occupational therapy. PT department staff are pleasant and helpful, along with PT depart., their kitchen staff, nurses and housekeeping staff are very nice and friendly. One staff member that stood out and was very helpful and accommodating even when she was not my assigned nurse was Martha Pena. If needed I would definitely come back to Monrovia Post Acute for rehabilitation. read more