Came here to get my pants tailored but had a pretty bad experience. When I first brought my pants…read morein, the changing room door was broken and a dirty napkin was inside on the chair. The hours said open on Saturday 9am. I showed up at 9:15 and the shop was still closed. I could hear the phone going off inside. Not sure when a i'll get my pants back.

We wanted to give this place a chance and tried for a month or so before reality set in. We were…read morecharged for pants that were never returned, and when we asked about it, we were met with excuses and told management would call us back. That call never came. We tried to resolve the issue, but instead we were brushed off. With prices as high as they are, we were hoping for a cleaners we could trust. Unfortunately, this is not the one.

This review is only for the alteration service the dry cleaner provides…read more Back story: i needed to cut the length of my bridesmaids dress. I called ~8 different places to get a quote and specifically said it's a length alteration for a chiffon bridesmaid dress with two layers. The range of prices I got quoted was $50-80. When I called here, they told me it starts at $19 but can go up to the $40s. With that info, i brought my dress here since it was the best price - even though this place was a bit far from my house. The customer service was excellent, dress was altered within a week, alteration was perfect. However, when I went to pay, the total was $86. I was a bit taken a back since the price was extremely different from what I was quoted. When I brought that up, the girl working was apologetic and let me know she will pass this info off to the owner. Tony called me back the next day to apologize for the misinformation and made it right by refunding me a portion of the cost. I really appreciated his professionalism, honesty, and understanding.

We took some notoriously long ALabs to be hemmed and they did an amazing job. One pair had piping…read moreand was curved, after the hem, they looked nearly the same, just shorter. The other pair had a side zipper with extra fabric. The seamstress took care with the image and kept the zipper. 100% satisfied.

My dad brought his clothes to Rocky's for years. Jeff has always been so kind to my dad and truly…read morehappy to see him. My dad recently passed away. When we went to find his suit, we couldn't find it. On a hunch, I called Rocky's to see if, by chance, it was there and it was! Jeff knew exactly who my dad was and was so consoling and nice. We will continue my dad's legacy in going to Rocky's for all of our dry cleaning needs. Thank you Jeff for always treating my dad with kindness and respect.

The service is friendly, fast and efficient. This cleaners is so close to my home making drop offs…read moreand pick ups perfect!!!

For the service and prices I think it's pretty good :) don't really have anything to complain about.read more

Excellent customer service with a hometown vide. Affordable dependable service. For all your…read moreAlterations and dry cleaning needs.

Last minute alteration win! Luis hemmed my expensive dress pants perfectly - I came in at 10am and…read morethey were ready in a few hours. He saved the day and prices were great! I'm coming here for all my alteration needs, now. Highly recommend Kona. Also love the woman who works there, kind, smart, helpful and happy! Very pretty w/glasses. : )

This place deserves 0 stars! Don't not take your clothes here unless you want them ruined and then…read moreblamed for it. I took a pair of brand new pants with tags on to be hemmed, when I went to pick up the pants I noticed 6 small holes that were not there before. Based on how the seamstress hemmed them when I got fitted, the only logical conclusion is that the holes were created by the large safety pins that the seamstress used during my fitting. Mind you, he was going to be removing about 6 inches from the bottom causing him to pin way above the hem line. At the time of pick up when I brought this to the attendants attention, she too agreed that he made a mistake, apologized and offered to have them looked at by a manager to see what could be done to fix them. When I called to follow up on the status of my pants, the attendant Rosie proceeded to tell me that my pants were ready for pick up and that there was nothing wrong with them based off her "camera footage" that was checked. I was given the run around and then was told again that they wouldn't be assessed by a manager until next week. After that conversation, I received a phone call from KARLA who began to tell me, based off her "initial assessment through photos," that it was not possible that they created the holes in my pants and that they would not be taking responsibility for that. She then blamed me for creating the holes myself. Not once during either conversation with Karla or Rosie did I receive an apology for the service that had been done to my pants. Nor did either one of them offer a solution other than blaming me for the holes and said the "least" they could do was steam my pants as a courtesy. In addition, they used "reviewing camera footage" as a form of proof that they did not create the holes, yet when I asked if they could review footage from the initial day I had my fitting to see that the seamstress pinned my pants well above the hem line which created the holes, they said "no they wouldn't do that for me." In the end I decided to pick up my pants immediately because I didn't trust them to be in their hands any longer. So now I'm stuck with brand new pants with "holes that I created." See attached photos P.S. Don't waste your time responding Karla, I've already read your other responses to previous customer complaints about your piss poor service, also in which you took no accountability for the horrible service/mistakes made by Kona Cleaners.

I've used a few laundry services in the area, so I'm not new to this, and I can honestly say…read morenothing compares to The Dirty Hamper. What stood out to me first was the customer service. They're responsive, professional, and genuinely pleasant to deal with, which makes a big difference when you're trusting someone with your clothes. The quality of the wash is consistent every time. My clothes come back fresh, clean, and neatly folded, not rushed, not overlooked, just done right. They're also reliable. Everything is ready on time, no delays, no confusion, no having to follow up or wonder what's going on. It's clear they take pride in their work, and it shows in the results. If you like your clothes clean and your peace of mind intact, just go here.

Starters... I cannot not emphasize how much I freakin luv this place. From its employees to the…read moreservices & care they provide. Absolutely worth it all; especially if you don't have time or don't own a washer/dryer! They have this oxidation system that leaves your clothing not ONLY smelling good but, feeling great too the touch! SO, if you're too busy or, lyfe just has you by the balls (Metaphorically speaking). Give this place a go, you won't regret it!

It is one thing to be 2-3x as expensive as all nearby dry cleaners, if the quality fits then that…read moreis fine, but when you pay nearly $30 for a jacket to dry cleaned and pressed, having the lapel iron back 2-3 inches above the button, forcing the whole suit to be resteamed is not acceptable.

I've been a customer of this establishment for over 15 years. I've never had a problem until last…read moreweek when I took four pairs of pants and three shirts to be cleaned and pressed and they came back stained. The owner swears up and down it didn't happen there, but I am very meticulous about how I care for my clothes. I inspect everything before they go to the dry cleaners and their were no stains or spots on any of the garments. It's going to cost me $400 to replace the damaged pants and shirt. The owner refuses to take any responsibility whatsoever. They were not even willing to share responsibility and split the cost with me. I no longer trust them and will cease giving them my business. The first time something goes wrong they will deny responsibility!

Great cleaners, we have been going here for years. The owners are the nicest people. I have never…read morebeen let down, highly recommended!

I was a long-time customer. A shirt was returned with a large stain that was not present when I…read moredropped it off. A staff member said the owner would call me, but that never happened. I won't be returning.

Acme Cleaners has been a part of Claremont for my entire life (84 years). I cannot speak highly…read moreenough of the friendly service and the quality of the cleaning they provide. Acme Cleaners fits the bill if you need a reliable and friendly dry cleaner. Stuart Holmes

They do good work. Cheap prices,affordable prices. Make sure you stop by and get your cloths doneread more

Came in with 3 pairs of baggier jeans I needed to have hemmed with the original hem and one pair…read morehad 2 larger slits in the knee and thigh, the turnover was just over a week and they looked perfect. Great service and fair prices.

This is an immaculate tailor shop…read more The owner was very friendly and honest, advising me that it was best to purchase a new coat rather than having it tailored to my recent weight loss. It would save me money, which is how the owner explained it to me. Thank you for taking the job and then charging me an arm and a leg for the work. The owner advised that appointments are required in the future to have work completed in his shop