I am still taking my dry cleaning and alterations here because of the price range, quality of work,…read moreand timeliness of the completed work. I do want to warn customers that there is a female employee here that has been commented on, regarding her rude behavior in previous reviews. This employee is the more feminine-looking, older, Asian woman. I used to think, perhaps, her behavior is due to cultural differences. However, myself being Asian and having my mom inform me on cultural norms, I realize this has nothing to do with culture and is purely a personality trait. This woman, when she is nice, she is very nice. However, when she is frustrated, agitated, impatient about something, etc., as a customer, expect to become the vessel in which she channels her anger, frustration, impatience, etc. It is not great to be on the receiving end of her behavior, which can range from raising her voice at you, demanding you to do something you do not want to do, interrupting you as you speak, and tossing your belongings around. If you are lucky to interact with the other employee- the more masculine looking, Asian woman- your experience will be much better, pleasant, professional, and more consistent. This is the same employee who remembers your name, telephone number, etc. She is lovely to interact with and compensates for her coworker's terrible behavior lol Proceed with caution! lol

I recently called La Verne Town Center Cleaners to ask about their alteration services and pricing…read more Unfortunately, my experience over the phone was very disappointing. The person who answered seemed irritated that I was asking questions and responded in a rude and dismissive tone. When I tried to ask for clarification about the pricing differences, she did not take the time to explain and instead spoke in an impolite manner. The call was ended before I was even able to finish asking my questions. Customer service is an important part of any business, and this interaction made me feel uncomfortable and unwelcome. Based on this experience alone, I would not feel confident giving them my business.

I had such a great experience here. I brought in 10 white tablecloth linens that unfortunately had…read moremold on them, and I honestly didn't know if they could even be saved. The staff was incredibly kind and helpful from the moment I walked in. They took the time to explain the process and were very upfront that it might take about a week to properly treat everything. When I picked them up, I was blown away. The linens literally looked brand new. Every stain and spot of mold was completely gone. You could tell they really took the time to do the job right instead of rushing it. Customer service was fantastic, the quality of the work was amazing, and I will absolutely be a returning customer. Highly recommend if you need something cleaned the right way!

My items do not come back pressed after cleaning. Two times this has happened. When it was…read morebrought to their attention, they took the items to the back to press....but they only pressed one side as if I wouldn't look.

Great cleaners, we have been going here for years. The owners are the nicest people. I have never…read morebeen let down, highly recommended!

I was a long-time customer. A shirt was returned with a large stain that was not present when I…read moredropped it off. A staff member said the owner would call me, but that never happened. I won't be returning.

This review is only for the alteration service the dry cleaner provides…read more Back story: i needed to cut the length of my bridesmaids dress. I called ~8 different places to get a quote and specifically said it's a length alteration for a chiffon bridesmaid dress with two layers. The range of prices I got quoted was $50-80. When I called here, they told me it starts at $19 but can go up to the $40s. With that info, i brought my dress here since it was the best price - even though this place was a bit far from my house. The customer service was excellent, dress was altered within a week, alteration was perfect. However, when I went to pay, the total was $86. I was a bit taken a back since the price was extremely different from what I was quoted. When I brought that up, the girl working was apologetic and let me know she will pass this info off to the owner. Tony called me back the next day to apologize for the misinformation and made it right by refunding me a portion of the cost. I really appreciated his professionalism, honesty, and understanding.

We took some notoriously long ALabs to be hemmed and they did an amazing job. One pair had piping…read moreand was curved, after the hem, they looked nearly the same, just shorter. The other pair had a side zipper with extra fabric. The seamstress took care with the image and kept the zipper. 100% satisfied.

Last minute alteration win! Luis hemmed my expensive dress pants perfectly - I came in at 10am and…read morethey were ready in a few hours. He saved the day and prices were great! I'm coming here for all my alteration needs, now. Highly recommend Kona. Also love the woman who works there, kind, smart, helpful and happy! Very pretty w/glasses. : )

This place deserves 0 stars! Don't not take your clothes here unless you want them ruined and then…read moreblamed for it. I took a pair of brand new pants with tags on to be hemmed, when I went to pick up the pants I noticed 6 small holes that were not there before. Based on how the seamstress hemmed them when I got fitted, the only logical conclusion is that the holes were created by the large safety pins that the seamstress used during my fitting. Mind you, he was going to be removing about 6 inches from the bottom causing him to pin way above the hem line. At the time of pick up when I brought this to the attendants attention, she too agreed that he made a mistake, apologized and offered to have them looked at by a manager to see what could be done to fix them. When I called to follow up on the status of my pants, the attendant Rosie proceeded to tell me that my pants were ready for pick up and that there was nothing wrong with them based off her "camera footage" that was checked. I was given the run around and then was told again that they wouldn't be assessed by a manager until next week. After that conversation, I received a phone call from KARLA who began to tell me, based off her "initial assessment through photos," that it was not possible that they created the holes in my pants and that they would not be taking responsibility for that. She then blamed me for creating the holes myself. Not once during either conversation with Karla or Rosie did I receive an apology for the service that had been done to my pants. Nor did either one of them offer a solution other than blaming me for the holes and said the "least" they could do was steam my pants as a courtesy. In addition, they used "reviewing camera footage" as a form of proof that they did not create the holes, yet when I asked if they could review footage from the initial day I had my fitting to see that the seamstress pinned my pants well above the hem line which created the holes, they said "no they wouldn't do that for me." In the end I decided to pick up my pants immediately because I didn't trust them to be in their hands any longer. So now I'm stuck with brand new pants with "holes that I created." See attached photos P.S. Don't waste your time responding Karla, I've already read your other responses to previous customer complaints about your piss poor service, also in which you took no accountability for the horrible service/mistakes made by Kona Cleaners.

I have coming here for 20 years and always get good service. The people are pleasant and quick.read more

I trust them with all of my Navy patch work and tailoring. They did a rush for a formal event and…read moreupdated my uniform. I wont go to anyone else! Keep up the 5 star service!

Best dry clean ever! Charlie ans maggie is very helpful. Clean clothes. reasonable price!read more

I recently took a pair of my favorite jeans to Grand cleaners for hemming, and I'm genuinely…read moreimpressed with the results. They shortened them perfectly without compromising the original design at the bottom-- the stitching, distressing, and overall look were left completely intact. It looks like they came that way from the store! I've now used their hemming service for jeans, dresses, and shorts multiple times, and they always get it right. The length is spot-on every time, the work is clean and professional, and they clearly take extra care with the details that matter. If you need reliable alterations that respect the original style of your clothes, this is hands-down the best place in town. Highly recommend!

Great customer service, great people. Highly recommended. Getting ready for a business trip and…read morehad some work clothes that needed to get done on a rush, they came through, great prices.

Towne cleaners have competitive pricing for dry cleaning but what sets them apart from other dry…read morecleaners is their level of service. They always greet me with a smile and offer water and snacks. Recently they even went beyond their normal level of service by waiting an extra 20 minutes beyond their closing time. I hadn't known they were closing early due to a holiday but they were willing to wait for me which shows how awesome they are.

National Cleaners and Alterations took care of my family's needs…read more Maria is sweet and measured our pants to hem them to proper length. She had them ready on time as well. Fairly priced, friendly and on time. Thank you Maria if you read these. Quality and value seemed fair.

Good price! Satisfied with service! U get texted when your clothes are ready. They have same day…read moreservice. I wanted to give them 4.5