Cosmo Cleaners

My clothes always come back very clean and everything is ready when they say it's going to be readyread more

I recently called La Verne Town Center Cleaners to ask about their alteration services and pricing…read more Unfortunately, my experience over the phone was very disappointing. The person who answered seemed irritated that I was asking questions and responded in a rude and dismissive tone. When I tried to ask for clarification about the pricing differences, she did not take the time to explain and instead spoke in an impolite manner. The call was ended before I was even able to finish asking my questions. Customer service is an important part of any business, and this interaction made me feel uncomfortable and unwelcome. Based on this experience alone, I would not feel confident giving them my business.

La Verne Cleaners

4.6

(19 reviews)

I had such a great experience here. I brought in 10 white tablecloth linens that unfortunately had…read moremold on them, and I honestly didn't know if they could even be saved. The staff was incredibly kind and helpful from the moment I walked in. They took the time to explain the process and were very upfront that it might take about a week to properly treat everything. When I picked them up, I was blown away. The linens literally looked brand new. Every stain and spot of mold was completely gone. You could tell they really took the time to do the job right instead of rushing it. Customer service was fantastic, the quality of the work was amazing, and I will absolutely be a returning customer. Highly recommend if you need something cleaned the right way!

My items do not come back pressed after cleaning. Two times this has happened. When it was…read morebrought to their attention, they took the items to the back to press....but they only pressed one side as if I wouldn't look.

Super Cleaners

4.6

(30 reviews)

Fast, affordable, and high quantity for cleaning and alterations! I highly recommend.read more

I was looking for a cleaners for my daughters color guard costume. That she needed as soon as…read morepossible and everywhere else was not soon enough. But as soon as I got here they had in less then a couple of hours ready to pick up.

Tony's Dry Cleaners

(171 reviews)

Just wanted to say thank you Toby for rushing my daughter's dress for her prom !! he was able to…read moretake the smell of new ! my daughter my please and happy best dry cleaners ...

This review is only for the alteration service the dry cleaner provides…read more Back story: i needed to cut the length of my bridesmaids dress. I called ~8 different places to get a quote and specifically said it's a length alteration for a chiffon bridesmaid dress with two layers. The range of prices I got quoted was $50-80. When I called here, they told me it starts at $19 but can go up to the $40s. With that info, i brought my dress here since it was the best price - even though this place was a bit far from my house. The customer service was excellent, dress was altered within a week, alteration was perfect. However, when I went to pay, the total was $86. I was a bit taken a back since the price was extremely different from what I was quoted. When I brought that up, the girl working was apologetic and let me know she will pass this info off to the owner. Tony called me back the next day to apologize for the misinformation and made it right by refunding me a portion of the cost. I really appreciated his professionalism, honesty, and understanding.

Kona Cleaners

4.2

(67 reviews)

Last minute alteration win! Luis hemmed my expensive dress pants perfectly - I came in at 10am and…read morethey were ready in a few hours. He saved the day and prices were great! I'm coming here for all my alteration needs, now. Highly recommend Kona. Also love the woman who works there, kind, smart, helpful and happy! Very pretty w/glasses. : )

This place deserves 0 stars! Don't not take your clothes here unless you want them ruined and then…read moreblamed for it. I took a pair of brand new pants with tags on to be hemmed, when I went to pick up the pants I noticed 6 small holes that were not there before. Based on how the seamstress hemmed them when I got fitted, the only logical conclusion is that the holes were created by the large safety pins that the seamstress used during my fitting. Mind you, he was going to be removing about 6 inches from the bottom causing him to pin way above the hem line. At the time of pick up when I brought this to the attendants attention, she too agreed that he made a mistake, apologized and offered to have them looked at by a manager to see what could be done to fix them. When I called to follow up on the status of my pants, the attendant Rosie proceeded to tell me that my pants were ready for pick up and that there was nothing wrong with them based off her "camera footage" that was checked. I was given the run around and then was told again that they wouldn't be assessed by a manager until next week. After that conversation, I received a phone call from KARLA who began to tell me, based off her "initial assessment through photos," that it was not possible that they created the holes in my pants and that they would not be taking responsibility for that. She then blamed me for creating the holes myself. Not once during either conversation with Karla or Rosie did I receive an apology for the service that had been done to my pants. Nor did either one of them offer a solution other than blaming me for the holes and said the "least" they could do was steam my pants as a courtesy. In addition, they used "reviewing camera footage" as a form of proof that they did not create the holes, yet when I asked if they could review footage from the initial day I had my fitting to see that the seamstress pinned my pants well above the hem line which created the holes, they said "no they wouldn't do that for me." In the end I decided to pick up my pants immediately because I didn't trust them to be in their hands any longer. So now I'm stuck with brand new pants with "holes that I created." See attached photos P.S. Don't waste your time responding Karla, I've already read your other responses to previous customer complaints about your piss poor service, also in which you took no accountability for the horrible service/mistakes made by Kona Cleaners.

Boy's Cleaners East

(123 reviews)

I trust them with all of my Navy patch work and tailoring. They did a rush for a formal event and…read moreupdated my uniform. I wont go to anyone else! Keep up the 5 star service!

What exactly was cleaned here because it looks exactly the same as when it was dropped off. If the…read more"stains" were unable to be removed the least they've could've done was inform me upon pick up. smh a complete robbery. Not to mention buttons on other shirts either missing or severely scratched. No care whatsoever

S Grand Cleaners

4.8

(319 reviews)

I cannot recommend this place enough! I had a last-minute alteration needed for a cocktail dress…read moreduring the busy wedding season, and after being turned away by several other shops, they came to the rescue. The owner was incredibly professional, knowledgeable, and accommodating. They customized the alterations specifically for my needs, charged a very reasonable price, and even had my dress ready four days earlier than promised! The quality of work exceeded my expectations, and the customer service was exceptional from start to finish. 10/10 experience. They have earned a lifelong customer for both alterations and cleaning services. Highly recommend!

I recently got married and had to decide if I wanted to get my wedding gown preserved or not. After…read moresome research, I found a few specialists but they were really far from home and a bit pricey. I wasn't looking to spend too much on preserving my dress since you never know if you'll ever pass it along or wear it again. I knew I had to get my second look dry cleaned anyways so before I drove all the way to Costa Mesa for a quote from a dress preservation company, I did some research and noticed S Grand cleaners had good reviews and offered dress preservation. They were able to give me a good deal since we had multiple pieces. My wedding gown turned out beautiful in the box! I also like that it has a window. The only downside is that it's a pretty large box to store but I'm also unsure if that's just because of the size of my dress. They did an amazing job and gave great customer service. For my second look outfit, I had gloves, a corset, scarf, and skirt. They were very dirty after the wedding. Full of my foundation and self tanner. I honestly did not think they would be able to get it all out but they did!!! I was in awe and very happy. Everything only took 2 weeks which was quick and they were nice enough to help me out to my car. I also love that they sent me videos, which I have uploaded here.

Towne Cleaners

5.0

(32 reviews)

Towne cleaners have competitive pricing for dry cleaning but what sets them apart from other dry…read morecleaners is their level of service. They always greet me with a smile and offer water and snacks. Recently they even went beyond their normal level of service by waiting an extra 20 minutes beyond their closing time. I hadn't known they were closing early due to a holiday but they were willing to wait for me which shows how awesome they are.

Great customer service, great people. Highly recommended. Getting ready for a business trip and…read morehad some work clothes that needed to get done on a rush, they came through, great prices.

National Cleaners & Alterations

4.8

(62 reviews)

National Cleaners and Alterations took care of my family's needs…read more Maria is sweet and measured our pants to hem them to proper length. She had them ready on time as well. Fairly priced, friendly and on time. Thank you Maria if you read these. Quality and value seemed fair.

Good price! Satisfied with service! U get texted when your clothes are ready. They have same day…read moreservice. I wanted to give them 4.5

Pillow Flight Laundry Delivery Service

5.0

(6 reviews)

Have been working with Pillow Flight for several weeks. I am a massage therapist and one of my…read morebiggest troubles is finding time to wash all my sheets. Aaron made the process extremely streamlined; they pick up my bundle of laundry weekly and I receive my sheets back in prestige condition in less than 48 hours! They have made my job a lot easier and is extremely affordable. Extremely happy with the service and quality care!

I don't know about you, but I hate doing laundry. Even with just my husband, me and my dog, it all…read moreadds up every week. Not sure how people do it with kids lol. Love the extra time I now have and our items are delivered quickly and most importantly nice and clean. Highly recommend!

Camino Real Cleaners

(58 reviews)

Came here to get my pants tailored but had a pretty bad experience. When I first brought my pants…read morein, the changing room door was broken and a dirty napkin was inside on the chair. The hours said open on Saturday 9am. I showed up at 9:15 and the shop was still closed. I could hear the phone going off inside. Not sure when a i'll get my pants back.

We wanted to give this place a chance and tried for a month or so before reality set in. We were…read morecharged for pants that were never returned, and when we asked about it, we were met with excuses and told management would call us back. That call never came. We tried to resolve the issue, but instead we were brushed off. With prices as high as they are, we were hoping for a cleaners we could trust. Unfortunately, this is not the one.

Kona Cleaners

4.2

(67 reviews)

Last minute alteration win! Luis hemmed my expensive dress pants perfectly - I came in at 10am and…read morethey were ready in a few hours. He saved the day and prices were great! I'm coming here for all my alteration needs, now. Highly recommend Kona. Also love the woman who works there, kind, smart, helpful and happy! Very pretty w/glasses. : )

This place deserves 0 stars! Don't not take your clothes here unless you want them ruined and then…read moreblamed for it. I took a pair of brand new pants with tags on to be hemmed, when I went to pick up the pants I noticed 6 small holes that were not there before. Based on how the seamstress hemmed them when I got fitted, the only logical conclusion is that the holes were created by the large safety pins that the seamstress used during my fitting. Mind you, he was going to be removing about 6 inches from the bottom causing him to pin way above the hem line. At the time of pick up when I brought this to the attendants attention, she too agreed that he made a mistake, apologized and offered to have them looked at by a manager to see what could be done to fix them. When I called to follow up on the status of my pants, the attendant Rosie proceeded to tell me that my pants were ready for pick up and that there was nothing wrong with them based off her "camera footage" that was checked. I was given the run around and then was told again that they wouldn't be assessed by a manager until next week. After that conversation, I received a phone call from KARLA who began to tell me, based off her "initial assessment through photos," that it was not possible that they created the holes in my pants and that they would not be taking responsibility for that. She then blamed me for creating the holes myself. Not once during either conversation with Karla or Rosie did I receive an apology for the service that had been done to my pants. Nor did either one of them offer a solution other than blaming me for the holes and said the "least" they could do was steam my pants as a courtesy. In addition, they used "reviewing camera footage" as a form of proof that they did not create the holes, yet when I asked if they could review footage from the initial day I had my fitting to see that the seamstress pinned my pants well above the hem line which created the holes, they said "no they wouldn't do that for me." In the end I decided to pick up my pants immediately because I didn't trust them to be in their hands any longer. So now I'm stuck with brand new pants with "holes that I created." See attached photos P.S. Don't waste your time responding Karla, I've already read your other responses to previous customer complaints about your piss poor service, also in which you took no accountability for the horrible service/mistakes made by Kona Cleaners.

Tony's Dry Cleaners

(171 reviews)