As two people from San Diego, we're pretty picky about Mexican food -- and Monte Alban absolutely delivered. We started with the Queso Fundido, which was rich, flavorful, and the perfect appetizer. The shrimp tacos were fresh and packed with flavor, and the cheese enchiladas tasted authentic and comforting in all the right ways. The service was fantastic from start to finish, and the staff made us feel genuinely welcome. The restaurant itself is on the smaller side, which honestly adds to the charm, but definitely try to get there early when you can because it fills up fast. We've officially found our new go-to Mexican restaurant in the area. Highly recommend! read more

Monte Alban Mexican Grill - Mexican Near Me - Webster, New York

Food was excellent. Got seated quickly and immediately served chips and salsa. We visited the day before Thanksgiving which was pretty busy for noon. Food came out in 10 minutes. I got the tacos burria and my husband got the lunch special #9 which was a beef burrito with beans. Casual atmosphere with authentic food. read more

Clean place with beautiful Mexican decor, very nice staff and the food was pretty good. read more

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Everything was delicious, the servers were friendly and attentive. Food came out quickly and the drinks were good. No complaints only compliments from everyone at the table read more

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The restaurant was nicely decorated for the holidays. The restaurant is clean and has bright lighting. The utensils were clean in paper sleeves and the staff was attentive. The chips and salsa were good, you can ask for spicier salsa. The deep fried la changa with shredded chicken was very good. Had a nice combination with queso and rice/toppings. read more

Monte Alban Mexican Grill - La Changa - Mexican Near Me - Webster, New York

I enjoy coming here for lunch. The food is always fresh and tastes great. I dislike the salsa but the queso is pretty good. I usually get one of the lunch specials that comes with the traditional rice and beans side. It's typically not busy at this time. read more

Fun, friendly, family atmosphere! We had a wonderful server at our last visit, so friendly and helpful, kept our drinks full and was always around to help. The food is so flavorful and delicious, right from the start with chips and house salsa. We got the steak fajitas to share and an order of tacos! Everything was well seasoned, the tacos were some of the best I've ever had! Prices are comparable to other Mexican restaurants in the area! Definitely will be back! read more

Monte Alban Mexican Grill - Mexican Near Me - Webster, New York

I am updating my previous review from EIGHT YEARS AGO. I can't believe it's been that long. Anyways, I am up in NY from TX visiting a friend and we came here for her birthday lunch. It was around 11:40 on a Friday and there were only a handful of other tables that were occupied, thus, we got seated right away. Hot chips and salsa were brought over while we looked over the digital menu. P.S. Mask policy during late Covid pandemic was "do whatever you feel comfortable with" and that was a bonus in our book. My friend ordered the Speedy Gonzales lunch special, my son got the taco combo lunch special (despite only eating one single taco of it... so basically I could have ordered him a single taco for $2.99 and saved the $) and I got the Sopa de pollo lunch special. We all greatly enjoyed our meals. I personally LOVEDDD the soup. It was such a huge bowl of deliciousness. Light broth, shredded chicken, rice, pico de Gallo and sliced avocado. It was so big, I couldn't even finish it and now that I am writing this, I wish I could have some more! My stomach is literally growling. Our server was friendly and prompt. She didn't even need to write down our order... always impressed when people can do that. I have the memory of a goldfish. I'm basically Dory from finding Nemo. Anyways, despite numerous Mexican restaurants in our town down in Texas, there is just something about Monte's that gives me those warm and fuzzies. Man I love Mexican food! read more

Monte Alban Mexican Grill - Sopa de Pollo. AMAZING. Giant bowl of deliciousness - Mexican Near Me - Webster, New York

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Carefully check your bill. When I pointed out an error in my bill, they came back with higher one and insisted I pay it. I did. But also noticed the extra 18% charge for tip they didn't tell me about. C'mon. Food was fine. Experience was negative. read more

Great new restaurant in Gates. Large and clean dining area, friendly wait staff and the food was great. We will be going back again soon.

Unfortunately, this Monte Alban location has missed the mark for me a couple of times now. From waits (a lot) longer than promised to miserable servers and bartenders to the most depressing takeout tacos I have ever experienced...two stars it is. The good: the interior is vibrant. If you're looking for a fun excursion for the evening, sitting at the bar at like 4:15 right when it opens might be a good option for you to enjoy a large, syrupy margarita in a festive environment. I wouldn't come much later than that since the bar is only 6-8 seats and the space becomes utterly packed. Festive at 4:15, a memoir by Megan. ANYWAYS... The food has missed the mark every single time for me (store bought corn tortillas, no diversity in flavor), but most especially in my takeout last night. Did you know if you order $13 tacos for takeout, not only can you not mix and match your protein, but the tacos are literally just 6 corn tortillas topped with chicken? Literally nothing else. A bare ass depressing taco experience that I just stared at for a few minutes before covering with the complimentary salsa and hoping for the best. Even if you were trying to make the chicken the star of the plate (not the point of a taco), it has to be flavorful, yummy chicken...which is not the case at Monte Alban. After three or four visits to this location, I think it is safe to say I have given the benefit of the doubt, and am happy to never return. read more

Monte Alban Mexican Grill - Interior - Mexican Near Me - Webster, New York

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Oh Monte Alban, my first Mexican restaurant experience growing up so it's super nostalgic. I couldn't wait to go here with my fiancé who has never been! Chips and salsa were amazing as always, we split the poncho special which is chicken with shrimp, all the goodness and it's amazing to make a little taco with the tortillas they give you on the side. Only downside was that our frozen margaritas were not really all that frozen but as you can tell, that didn't turn us off! read more

Monte Alban Mexican Grill - Mexican Near Me - Webster, New York

I have been to Monte Albon a couple times before, and I've never really liked it. It had been awhile, but my most recent visit did not change my mind. They start you out with free chips and salsa. The chips were tasteless and seemed stale, and the salsa was really watery. I got a peach margarita for $7.99. It was peach and tasted ok, but it didn't taste like there was any alcohol in it. And with the ice, there was maybe like 10 sips in it. It was definitely a waste of $8. I am vegetarian, and most of their vegetarian option have beans. I hate beans, so it's hard for me to modify some of the things. So I decided to try the Loredo fries. They were ok at best. The fries were all stuck to each other, and the avocado sauce was weird. When you have a plate of fries that are covered in cheese and sour cream, and they're just ok, you know there's a problem. I also got a cheese quesadilla. This was the best part of my meal, although grossly overpriced at $3.99. I didn't take a picture of it, but it even looked sad on the plate. And it didn't even come with anything to dip it in. If it's up to me, I won't be back. If a friend wants to come again, I'll try to make the best of it. I honestly could have had a better meal at Chipotle for $7, rather than the $25 I spent here. read more

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My brother found a hair in his rice and it really ruined the rest of our food since we all had similar items. Lost my appetite. Very disappointed. read more

My husband and I have been going to Monte Alban for a long time. The food is always consistent and prices are reasonable. I normally get the Pancho's Special or Carne Asada. My husband is vegetarian and there are decent options for him. Their lunch options are a great deal. However, we stopped in earlier this week and had insanely rude service. When we got our bill, I forgot to sign the slip and our waitress, Alondra, came over reeking of weed and looking high af, slammed the receipt down and said "the least you could have done was sign it" with a stank ass attitude. My husband and I have both worked in the food service industry before and are more understanding than most people but her behavior was totally unprofessional and uncalled for. She clearly didn't want to be there and that is not our fault. We kept it classy and left a tip anyway but we will never go back. read more

Things are starting to open up, and for this first time in a LONG time, I went out to eat at a restaurant. Or maybe more accurately, I had snacks and a drink with an old friend. It is so good to start getting back to normal. My friend and I originally wanted to go to another establishment, but they were only taking reservations, so since we were hoping for margaritas, we made our way here to Monte Alban. We had a very friendly waiter, and despite it being odd to interact with people face to face again, we had a nice experience. To be honest, I don't think the food is anything to write home about, but it tasted ok. Their salsa isn't my homemade specialty, but it will pass. read more

Didn't deserve 1 star. This is NOT a Mexican restaurant, more like cafeteria food. The chicken had no taste. Maybe canned or boiled chicken no seasoning. The 18.00 margarita was a mix. Tasted floral like. Chips were stale and salsa was more like a sauce. If we decide to call it a Mexican restaurant at least make real Mexican food. read more

Food is good. My main issue is that just about every time we order take out, they forget the rice that comes along with the meals. They don't pay close attention to the orders. Very frustrating. read more

Was there for any early dinner, and the restaurant was obviously short handed. However, we were sat quickly, met at GM the table with a smile, and the service from start to finish was great. The food, awesome. Kids meals are what they are, but the enchiladas and burritos we ordered were fantastic. Flavorful, and delicious. We've gone here multiple times over the years and are really never disappointed. read more

Food isn't bad but I have never been impressed. There are better Mexican restaurants around that feel more "authentic".

It's been a while since we ate here. Sat at the bar. Service was quick & friendly. I ordered the enchiladas supremas, which is 4 enchiladas each with a different filling of beef, beans, chicken, cheese. I had the rice with it. My husband had a burrito and rice. Food came out within 20 min of placing our order but it was barely lukewarm and was cold within 5 minutes. I scraped the lettuce and sour cream off mine and only ate part of it, taking the rest home to heat up properly. The tortillas didn't taste cooked, either. I've been reading other reviews here that indicated similar experiences. We didn't want to send it back (I know what happens to good that gets sent back, and it's not pretty, I have a friend who worked in a restaurant). Will NOT be back. Salena's in Village Gate is 100 times better. read more

Stopped in for dinner last night after a movie. Place was unusually quiet, seated right away, and server promptly appeared to take drink orders. After ordering we munched on chips with fresh salsa which was delicious. Our dinners arrived quickly, were hot, fresh and incredible. Our server checked on us regularly, and checked out us quickly. I usually go to the one on Ridge Road, but this one is a little better as our server made our visit enjoyable by taking such good care of us. Two thumbs up, will definitely be back. If you like Mexican fare, give this place a try. read more

Monte Alban Mexican Grill - Wonderful Tex Mex on Empire. - Mexican Near Me - Webster, New York

Been awhile for me. This horrible experience needed it. Sat down at the bar as a couple. Ordered a couple of drinks. No problem. Ordered 1 extra drink after first drink order. All good. Put in dinner order. First dinner plate arrives after 45 minutes. Cold. Waiting for 2nd dinner plate. Second dinner plate arrives 15 minutes later. Colder than first plate. Made scene at bar. Some level of manager approached to shut us up. No. I don't want to wait another hour for more cold food. Handed back 2 full plates of food. Was charged 70 bucks for 2 margaritas and a beer. Reading previous reviews seems like long waits and cold food are standard here. HORRIBLE read more

Quesadilla and fajitas were good and the ambience was also vood.. Service is fabulous

I understand Restaurants are having supply and labor issues. Past Saturday we had a group of seven. Waited an hour, understandable. It took an hour for our food, Ok . When asked for dessert, I ordered and asked for coffee. Told by the waitress that they ran out of coffee! Then she said they turned the machine off! Really!!! This I cannot understand. read more

Was at Monte Alban on Empire Blvd last night for dinner. My friend did not care for the cocktail she ordered. Our waitress was not easy to communicate with so my friend walked up to the bar and asked the bartender to fix her drink. When we paid our bill she was charged $8 to fix a $10 cocktail! We asked to speak to manager (again waitress did not speak much English). The manager could have cared less. Very poor customer relations! We will not be going back to Monte Alban! read more

Food is great! Nachos could've had a little more meat. Waitresses attitude is terrible. I come here to eat with one of the kids I work with for lunch and I have the worst server. Her attitude could've stayed with her at her house cause I don't come out and pay for this. Unfortunately, Hilonkis, F is a terrible waitress and if I were to ever come eat here again I will make sure I don't have her again. Ruined the atmosphere and the fact that the kid I was with had to witness her attitude was not ok. read more

Monte Alban Mexican Grill - Mexican Near Me - Webster, New York

After you are seated, you are served chips and salsa. I ordered the Laredo fries as my meal and my finance ordered the #10 and and 2 soft tacos. I loved my fries, they were covered with ground beef, cheese, peppers, tomatoes, and cilantro. My always ordered the #10 and that's his go to. The service here is always great. I've come here with friends and they have hard the margaritas and loved it. This is my go to Mexican restaurant. read more

Monte Alban Mexican Grill - Laredo fries - Mexican Near Me - Webster, New York

Used to be good but they are really going downhill. Ordered shrimp fajitas and they came without the corn tortillas. I was told they would be out in a minute. Asked for them over the next 10 minutes and was told they were coming. After 15 minutes I asked for the manager and was told that he was too busy to see me and wouldn't be available that night. Staff was very dismissive and said I could eat it without the tortillas. We've been going here for years but this is just the last straw. Over the past year it has been a disappointment every time - orders incorrect, food cold when served, poor service. read more

Went here on Wednesday night, the place was busy at 7pm. We were seated right away, the waiter was nice and took our order and gave us the chips and salsa. This is much bigger than the one in Irondequoit. The food was good, i ordered the street tacos. Unfortunately i skipped the margaritas so I can't comment on that. I would recommend this place and definitely will come back. read more

Always friendly staff. Food quality has declined. Black bean soup used to be thick and flavorable. This time, watered down , a few beans floating in water and hot pepper was the only flavor. If we had eaten in, I'd have sent it back to the kitchen . . Alas, it was take out and we weren't going to drive back. Entree was mediocre. We used to eat there frequently. Maybe we will try another location. read more

Eating Mexican food in the Eastern US will forever be embodied by the time my Virginia-based father-in-law generously suggested he'd take me to dinner anywhere of my choice. Soon after, I found myself sitting at a molded plastic table consuming Mexican food that made El Pollo Loco's fare look upscale. It was a reminder: the further from Mexico, the worse the Mexican food. I realize that's a vast generalization but there remains a grain of truth even so many years later, so when I causally mentioned my fondness for Mexican food, the friend I was visiting in upstate NY made sure to find me some. Monte Alban excels in ample chips and salsa and very good, friendly service. The food itself is all that it needs to be for its Webster setting. In fairness, we have Mexican restaurants of a similar vein here in Northern California, they're just not generally the places I frequent. I ordered a Steak Fajita Taco Salad ($11.49) and, though the nuances of the steak were buried beneath all of the other ingredients, it was evident that this carne asada was not best in class. Fine, yes, but it had none of the char or flavor of the sort of grilled beef I most enjoy. In general, if you provide enough Mexican-themed ingredients and put them on a plate I'll leave quite full and happy and at this Monte Alban excelled. My plateful, when accompanied by the bounty of good chips, had me registering no complaints. Monte Alban is the type of casual restaurant I might return to if I were in the area, hungry, and craving Mexican food. Whether there's better, more authentic Mexican fare to be found in the area, I'm uncertain, but there's no doubt that they'll satisfy that emptiness that comes from being a temporarily transplanted Californian enduring a possible week without Mexican food. read more

Overpriced, mediocre food, too much food. Not even one spoon of goicomole! Quality is #1, profit is somewhere after that. .....

It seems they NEVER have your order ready on time. They tell you "25 minutes it'll be ready", last time it took over an hour. I'm done. Too many times now this has happened. Not any more. read more

I got strange vibes from the waiter...I cannot explain it. She kept staring at me and that was creepy. It was my birthday and no celebration was done. The food was okay - nothing special or outstanding. read more

I usually go to the Penfield location, since it's closer to to my house but I decided to check out this location with some friends recently. The decor and ambience of this place is way better than the Penfield location - and so is the food. Free chips and salsa - so good. We also ordered the cheese queso, which was really good. The salsa and chips were even better than the other location, weird. Anyways, my husband and I had the chicken fajitas and steak fajitas - comes with sour cream, lettuce refried beans and rice - all was delicious. The service was also really good, nice and friendly. I think I will make the extra 10 min drive just to go to this location over the Penfield location. Oh, and P.S. the margaritas are awesome! read more

Monte Alban Mexican Grill - Margarita on the rocks! - Mexican Near Me - Webster, New York

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This is a solid option for Mexican food in Webster. We've been a few times, most recently on a Saturday night for dinner. We waited maybe about 10 minutes for a table--not bad at all! Our waitress, who was very personable, brought chips and salsa immediately upon greeting us. The salsa is tangy and not too spicy, and the chips tasted reasonably fresh. We asked for queso and guacamole to add to our lineup for dips, and both were solid (though nothing to write home about). My fiancé and I both ordered fajitas--I went with the veggie, he opted for steak and chicken. They both came with refried beans and rice. Both sides were cold when the dishes came out, plus the rice was slightly undercooked. I left most of both on the plate. The fajitas themselves were flavorful. The veggie mix contained onions, peppers, mushrooms, and tomatoes with a heavy helping of seasoning. Everything was well cooked and married harmoniously with salsa and guacamole for a yummy meal. For what we got, our final bill was fair. We'll keep coming back here but it's not my favorite Mexican place in Rochester. That superlative goes to La Casa! read more

Monte Alban Mexican Grill - The veggie fajita mix - Mexican Near Me - Webster, New York

I was out in the community for work and my field partner and I were looking for a place to grab lunch. We needed quick but also wanted decent food; very much done with fast food. I am not a huge fan of Mexican because I have little tolerance for spicey foods and I have no tolerance for Cilantro. And those both go hand-in-hand with Mexican. I agreed to try it out though! We started with queso and chips. The queso was far superior to any I have ever tried. Perfect combo of cheese and spice. I was pleasantly surprised when I found several menu items that avoided both my hates. I had to debate over items, which never happens. Eventually, I chose a taco bowl and was not disappointed. Very yummy and would definitely satisfy anyone's taco bowl cravings. The server was also great, very tentative and got us on our way quick enough that we didn't push into our work hours. I would definitely come back here! read more

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"Pancho's Special". Order it. Now that I've had the Pancho's Special I sometimes go to Monte Alban and think "I'll try something different today..." and while I've never had anything there that isn't excellent, if I don't order the Pancho's Special, I regret not at least having ordered it too. It is THAT amazing. It's changed my life...I used to be a homely blonde and my name was Roger...now I'm a cute brunette named Casey. Thank you, Pancho's Special. read more

Monte Alban Mexican Grill - Mexican Near Me - Webster, New York

One of the best places for Mexican food. With multiple locations can get food conveniently. I especially like the original location on E Ridge Road. However eat most frequently at the penfield or webster locations. Andres is my favorite. read more