This place has been amazing for Oliver and Otis... They take care of them like their family and we…read morealways feel better knowing they were seen. They also were really sweet to my fiance when her older cat "Ces" crossed the rainbow bridge...

I'm extremely disappointed with how drastically the quality of care and customer service at this…read moreanimal clinic has declined. What used to feel like a place focused on helping animals now feels rushed, impersonal, and centered around pushing medication rather than providing thoughtful, compassionate solutions. Throughout my experience, there seemed to be very little effort to discuss alternative options or genuinely address the root of my dog's issues. Instead, the only solutions presented involved continuously prescribing more medication without much explanation or care for long-term wellbeing. What was even more frustrating was being charged a "service fee" that staff could not clearly explain when asked. If clients are expected to pay additional fees, there should at minimum be transparency and professionalism regarding what those charges are actually for. I understand veterinary medicine is difficult and clinics are busy, but compassion, communication, and honesty should still be basic standards of care. Unfortunately, this experience left me feeling unheard, overcharged, and far less confident in the clinic than I once was. Stay away from this place.

I took my little loyal in because she had been sick. I called ahead so they were ready for me when…read moreI got there. We met with the tech, Veronica, and the doctor. They worked up an estimate that was quite large. The estimate had a low end and high end numbers. Veronica sat with me and explained each charge along with how and when it may apply. We played around with the numbers to help us fit it within an easier budget. Veronica was very thorough, patient and informative. My baby was sick so we had to do something. I left my pet with them to be treated while hospitalized. Unfortunately, I did not know exactly how sick she was. Within a matter of a short period, diagnostics came in with not so good news that left us with two options. Neither of which I was prepared for. After hearing the extent of my babies sickness, it was evident we needed to set her free. As painful as those words and that decision was, it had to be done. We drove back to that hospital to be with our baby. Sage has a special room just for the letting go process. Although we were not ready to say goodbye, we appreciated the quick return on labs and such, that gave us the answers needed to make the right decision for our girl. If you have been trying and struggling to piecemeal answers for your ill pet, I'd suggest going to this one stop shop. They have the doctors, staff, equipment and specialists on hand to get you the answers your pet and your family deserves. We love you Tabitha and miss you greatly. You were a very special, sweet, loving pup that contributed so much to everyone you met.

I am incredibly disappointed and disgusted by the lack of empathy and urgency at this location. I…read morebrought in 4 rescued kittens that had been accidentally trapped under a client's crawlspace for over 5 days without food or water. This was an absolute medical emergency. Instead of acting quickly, the receptionist was incredibly rude and told me to wait for a nurse just to decide "if they could stay or not." I ended up waiting for over 40 minutes. While I was waiting, three other clients walked in, and all of their animals were taken back to see a nurse immediately. When I questioned the staff about this, they claimed the other animals were emergencies. How are 4 starved and dehydrated kittens not considered an emergency? What makes this worse is that this place is supposed to work with local animal shelters, yet they couldn't care less about these rescue animals when it actually mattered. It felt like because these were rescues and I wasn't a standard high-paying client, they didn't want to bother helping them. A veterinary hospital should care about saving animal lives, regardless of where they came from. The lack of care, terrible communication, and rude behavior at the front desk are completely unacceptable. Avoid this place if you actually have a real emergency.

Walnut Creek Vet Hospital is the best of the best! I moved to the area from out of state and…read moretrusted Yelp reviews to bring my cat and dog here, and I could not be happier with my decision. Dr. Xanth is an incredible vet and the entire staff at WCVH, especially Esmeralda and Kim, is truly outstanding. I cannot recommend them enough!

Every time i call im placed on hold. Every time i try to make an appointment its next month…read more They simply have too many clients which is great for them, but IMO a tremendous disservice to the clients. Im going elsewhere.

Today I brought in a small wild bird that had been attacked by my neighborhood cat . It was very…read moreseriously injured, and I was heartbroken. When I arrived and called from the parking lot, someone came out immediately to help. The veterinarian carefully examined the bird, patiently explained its condition, and told me the kindest thing was to let it go peacefully. I was devastated, but the doctor reassured me that the little bird would not suffer anymore and that euthanasia would relieve its pain. The veterinarian was incredibly patient and compassionate. RIP, little bird. I hope you have a peaceful and happy next life.

I cannot thank the team here enough for the incredible care they provided for my dog, Duke…read more Emergency vet visits are always stressful, but Tiana, Zoey, Dr. Molly, and Dr. Rudin were all absolutely fantastic. From the moment I called and then when we arrived shortly after, they were caring, understanding, and genuinely invested in Duke's well-being. The clinic itself was pristine, and even though there were a lot of animals being triaged when we were there, the environment did not seem chaotic at all. They ran everything so efficiently. The team reallt went above and beyond to help ease my nerves, explaining everything in a very calm, thorough, and easy-to-understand way. Having that level of clear communication and compassion during a scary moment made all the difference. I am so grateful to everyone there and would highly, highly recommend them. Thank you!

When it's time to send your companion onto their next adventure, l hope you find a place as kind…read moreand compassionate as ABC Veterinary Hospital. They are kind, patient, and compassionate in one of my difficult moments. Thank you to everyone. You are amazing.

PLEASE READ BEFORE GOING If I could possibly give it zero…read morestars, I really would. I called this morning and the lady who picked up the phone was name Julia or Julie and I had to explain that my cat had passed away early in the morning and inquired about their cremation services. She then began to ask me if I had put my cat in a freezer cause if not they wouldn't take my cat if she was decomposed. She spoke about Rigor Mortis happening to my cat as well. That is not the response that any pet owner that just lost their animal and is grieving with it and wants to hear. She was very insensitive and when I started to get very angry and explain to her why it was so rude about what she was saying she hung up the phone. She needs to be seriously fired. If this is how emotionless she is answering these calls. DO NOT TAKE ANIMALS HERE. If she's so rude on the phone I'd hate to see what she does with them behind closed doors. Absolutely Disgusting

Me again. lol. As a reminder I have 9 pets. All go to Alpine…read more Today was Figaro's turn, tummy ache and loose stools for a few days that never let up or got better. Today we saw Dr. Virk. Historically I've always seen Dr. Freeman, unless he's out. Mostly because of the reptile/small critter specialty we've needed, and the trust we've built all these years. Ive had some great experiences with Dr. Virk lately, and he's done a great job for my animals and has earned my trust too. Figaro got some antibiotics, some fluids and a dewormer. I asked if I could please purchase liquid dewormer for my other cats so I can do them all at the same time when I get home. Dr. Virk approved this, which I really appreciated. Made my life much so much easier considering it's a real MF trying to give my cats the dewormer tablets I have. A REAL MF. When the tech was returning Figaro back to me, I heard him singing "Figaro! Figaro!" in the hallway and that made my day. Totally made me laugh. It's the little things .

JUSTICE FOR BABY! VIRK lied about cancer, killed my dog…read morewithout permission. Necropsy proves it! On March 3, 2025, I brought my dog, Baby, to Alpine Hospital because she was unable to urinate and had a full bladder. Dr. Virk examined her and without presenting any diagnostic evidence, insisted that she had a tumor. He told me the tumor he seen on the x-ray was the size of a grapefruit. He said it could be cancer or pyometria but wouldn't know until he got in there to see. Despite my clear instructions not to proceed with euthanasia even if it was cancer, he euthanized her without my consent and without notifying me afterwards. I told him I wanted a second opinion and we were going to do a home euthanasia. He told me approximately six times to say goodbye to her and I refused because even if it was cancer, I was going to pick her back up.. I also have a video of me in the office talking to him I felt so uneasy with how many times he insisted to say goodbye. I have a video telling her I was picking her back up, I promised her. Before he walked out the office he told me "her surgery is tomorrow, if it is bad I'll let you know and we'll make a decision on the table." He knew the answer would have still been NO! I never signed any papers agreeing to euthanasia. Virk didn't even call me to ask and he didn't even call me to tell me she was gone. He offered a free cremation and I refused because that drew a red flag. I picked her body up and A necropsy was performed by a specialist, a very known and respected Doctor, Dr Evans. The results confirmed that Baby did NOT HAVE CANCER. Additionally, her X-rays showed NO tumors, and her bloodwork was normal. Dr. Virk never showed me these results prior to the procedure. Instead, he repeatedly pressured me to euthanize her, falsely claiming that she had a tumor. When she only had an enlarged bladder from not urinating. He even insisted that I take her home that night to say goodbye to her before the procedure, despite my explicit instructions. I left her because I was picking her up REGARDLESS. it wasn't goodbye. Furthermore, Dr. Virk attempted to spay Baby without my consent and left the procedure unfinished. The necropsy revealed a 1-inch hole in her bladder with 3 inches of stitches under it from his work. Which was never in his notes of his findings after surgery nor was ever mentioned to me when I called and demanded answers. There is no explanation for why he would begin an unauthorized spay procedure on a dog that was brought in for urinary issues. Adding to the severity of this case, Dr. Virk falsified medical records by documenting that I agreed to euthanasia, which I absolutely did not. Multiple people, including myself, explicitly told him that if cancer was suspected, he should close her up so we could seek a second opinion before considering euthanasia. He ignored these instructions. After Baby's death, Dr. Virk attempted to shift blame onto me, stating that her condition was due to "neglect" because she hadn't urinated for two days--the very reason I brought her in for urgent medical care. His failure to diagnose and treat her appropriately, his unauthorized medical procedures, and his ultimate decision to euthanize her without consent amount to serious misconduct. I just recently rescued Baby a few weeks ago, as I'm crying on the phone with VIRK demanding answers after I found out he euthanized her, Dr VIRK said "didn't you just rescue her 3 weeks ago?". I'm sorry WHAT!? What does that matter!? That was my baby! I am already requesting a formal investigation into Dr. Virk's conduct and appropriate disciplinary action, including revocation of his veterinary license. I'm taking Legal action and pressing charges. This was not an isolated mistake; it was a deliberate act of medical malpractice, deception, and unauthorized euthanasia. I have supporting evidence, including: * Necropsy report and live video confirming no cancer and unfinished spay attempt. * X-rays and bloodwork showing no tumor or signs of cancer. * Medical records falsely stating that I consented to euthanasia and she in fact never had a tumor. * Witnesses to explicit instructions not to euthanize regardless. * Voicemail from Dr VIRK letting me know she was gone due to bladder cancer that spread. And much more. MANY falsified records from both Alpine and jelly's place. Dr. Virk's actions were unethical, unlawful, and deeply traumatizing. I trusted this hospital with my dogs life, and instead, my dog was wrongfully killed under his care. I urge the Veterinary Medical Board to hold him accountable and prevent him from harming other animals and pet owners.

I can't say enough wonderful things about Alternatives for Animals and Dr. Rettig. If you're…read morelooking for compassionate, thoughtful, and effective care for your animals, I wholeheartedly recommend them. When my older dog started struggling with arthritic joints, we decided to try acupuncture, and it truly turned things around. Before long, he was back to hopping onto his favorite spots -- the couch and the bed -- without any trouble. Seeing that kind of improvement meant everything to me. One thing I appreciate most is that I never once felt upsold. Dr. Rettig only recommended therapies she genuinely believed he needed, and that honesty and integrity are so refreshing. You can tell she truly cares about her patients and their quality of life. The entire staff has always been professional and kind, and everyone there is wonderful with humans too -- which matters so much. When my dog was diagnosed with untreatable cancer, Dr. Rettig helped give him the best months he possibly could have had. That gift of time, comfort, and dignity is something I'll always be grateful for. I also love that they carry really high-quality foods, treats and other products, which makes it easy to support your pet's health in every way.

I need more stars to give. Dr. Rettig is essential to our family, and I have told her that if she…read moreever moves away, she should just plan that we are coming along with her. From our very first visit, she completely understood and intuited the needs of our sweet dog Jojo, and has kept her healthy and vibrant well into her "senior years" (I use quotation marks because Jojo is about 13 years old but is frequently mistaken for a puppy, given how youthful and energetic she is). I can't even begin to express what a tremendous gift it has been to feel secure that we can handle any health issues that come up for Jojo, with the support of Dr. Rettig and her team. We animal guardians love our little ones so much, and there's nothing worse than watching them suffer and not knowing how to help. Whenever I can surrender enough to completely hand over the assessment and decision making to Dr. Rettig, we always get a good outcome. On more than one occasion, we have seen resolution of an acute issue within 24 hours of our treatment session. It's been truly remarkable. Dr. Rettig is an expert in holistic animal care, but on the few occasions that Jojo has needed specialty help from a traditional vet, Dr. Rettig communicated that to us immediately and supplied us with wonderful referrals. We trust her recommendations completely. Jojo loves Dr. Rettig, too! She is often eager and excited when we arrive at the clinic, which is not the case with ANY other vet we have taken her to see. We all know how lucky we are to have access to such a unique healing practice!

We had an incredibly challenging weekend. Our sweet boy Gustaaf, potentially ingested an unknown…read morequantity of mothballs after getting into the trash where we had discarded them. We had no idea how many, or if he had eaten any at all. In a panic, we searched for a nearby emergency veterinary clinic and found one that took Goose in right away. They had us contact poison control right away, who helped us determine what kind of moth balls it was, and therefore worked with the vet for treatment. They kept him overnight and into the next day as a precaution. I was a complete mess, dreading the thought of losing him this way. At 12 years old, I know I will face that day eventually, but not like this--due to our own dumb oversight. I'm still sick to my stomach over this crazy situation. We were fortunate to have an exceptionally kind and knowledgeable young veterinarian, Dr. Heeg. It felt like fate brought us to her. Thank you God!!! I'm immensely grateful to the entire staff, not to mention our gratitude to Dr. Walters, who took care of him overnight. This clinic has secured my loyalty for life! Thank you so much, Dr. Heeg! . We are officially adopting you and the clinic!

My wife and I had to euthanize our cat, Mighty, due to old age and health complications. We went to…read moreVCA on Sunday around 12:30am. We were luckily the only ones there so there was peace and quiet and Mighty wasn't scared on his last day. The staff was really compassionate and caring, as if Mighty was their own pet. The process was sad but we deeply appreciate the time they let us have with Mighty and that they explained each time of the process. It was peaceful in the end and my wife and I are relieved that Mighty is no longer in pain and gets to have a nice restful sleep. We've brought Mighty to VCA before and we highly recommend them. Out of all the ERs we've tried, VCA has has the best care for Mighty and they truly know how to handle cats. Thank you VCA staff for all that you've done for our beautiful best boy

The vets, nurses, and staff at All Bay Animal Hospital are literally lifesavers - this is…read moreabsolutely not an exaggeration. Last week my 11 year old cat Salem stopped eating and was hiding under the bed constantly, which is so unlike her. We called around and managed to get a same day appointment on a Saturday here, which was incredible, and once we took Salem in the vet discovered she had multiple teeth with lesions on them that needed to be extracted ASAP. They reviewed all the risks of the procedures and recommended tests to run ahead of time to make sure Salem would do well under anesthesia for the amount of time it took to remove the teeth. Yes, the tests were expensive, but they were also run on extremely short notice for a surgery scheduled 4 days in advance, so we went ahead with them. The vet sent us home with some pain meds in the meantime to make sure Salem could eat while we waited for the surgery. All the test results came back normal and her surgery was last Wednesday. They ended up having to extract 8 teeth, but the surgery overall was a success! Salem came out of anesthesia a little loopy but otherwise in good spirits. The recovery wasn't easy - she was in a lot of pain during the days immediately following the surgery, so the nurse who took care of Salem let us come by at the end of the day to pick up more kitty pain meds for her. The difference now is like night and day. She's back to her old self, wolfing down wet food, cuddling with me, and meowing for attention constantly. I was so nervous about the entire surgical process but the team here could not have handled it better. Thank you all so much for taking care of Salem!!

5 Stars for Dr. Macaulay - she had amazing bedside manner with my dog. This was very important as I…read moredrove to Concord all the way from Sacramento since she came highly referred from a friend. She's very professional and explained things clearly in a manner I can understand and that's why I ended up pursuing all of her treatment recommendations she felt would help my dog with his yearly itching and allergies. Our initial exam ran so smoothly and she was very gentle with my dog. She noticed that he was nervous since it was his first visit but she made him feel comfortable while explaining everything she did as she was doing it. You can tell she has a real love for animals, especially dogs! If you're looking for a veterinarian that truly cares for the well being of your dog, I would highly recommend Dr. Macaulay. For me she's worth the drive from Sacramento if it means my dog is going to receive genuine vet care. I also appreciate that I received a follow up text this morning checking in to see how my dog is doing post treatment care.

If you're looking for a compassionate, fear free vet to take your loved one to, this is it!…read more My dog is reactive and with that can come some major judgement. I was able to let them know ahead of time and they were kind enough to let me know when the coast was clear to bring him in to get weighed and put into a room. My dog was due for some vaccines and he did have to be muzzled as he was not a fan of restraint (which I was able to do myself). They were unbelievably patient and kind with my boy and took breaks in between vaccines. By the end of the visit he had a loose body and was excited to see the vet tech enter the room. It seriously melted my heart (because we all want to see our pets overcome fears and succeed!). I was so pleased with my experience and highly recommend bringing your pet here as everyone is so kind!!

I had to wait for three weeks to get on the calendar. I had scheduled a 1040 in my books. The…read morecommunication that was not confirmed via email or text because I didn't receive it was for a 9:40 AM. When I called to discuss the confusion a strict charge for the entire exam was billed. Even upon explaining the disappointment and confusion to the supervisor it was a zero flexibility policy. The one message I did receive did not leave a time. I explained this and apologized for the confusion. But apparently it is more important to this company to have every single exam charged. This is poor customer service. I will look elsewhere rather than return to a place with such rigidity.