Exceptional Service on Short Notice!…read more I needed a tire swap on very short notice, and Jimmy/Josh and the team at My Tire Guys completely knocked it out of the park. They were incredibly accommodating, professional, and handled everything seamlessly. It's rare to find this level of quick, reliable, and friendly service these days. I highly recommend them to anyone looking for hassle-free tire care. Thank you again, My Tire Guys!

good service was provided. I don't think that the tires cost less. they were on par with other…read moresellers.

Took 3 and a half hours to get tires changed. Workers are incompetent and try to upsale. Take your…read morebusiness elsewhere this establishment is a waste of time.

I found this shop when I failed the emissions section of my annual inspection, and I chose it…read morebecause it's a state-certified repair shop. I was a little nervous about using a new shop, but my fears were immediately allayed. I called for an appointment and got one the very next day. A few hours after leaving the car, I got a call explaining what repairs were needed, and also what maintenance was recommended, with a very clear explanation of both, and a price for each. The repairs were completed the next day. Everyone was friendly, helpful and efficient, and I was delighted to learn that Sullivan Tire is an employee-owned business. Then it got even better. My check-engine light came on again, after just a few miles of driving. I called the shop and again, I got an appointment right away. They addressed the problem immediately, test drove the car, and had it back to me within a couple of hours. And there was no charge. This is my garage from now on!

Late in the day, my car was towed over to VIP to have a tire replaced. I didn't have an…read moreappointment. At first they thought the tire could be salvaged but it was then discovered that there was a big gash in the side wall and a new tire was needed. Though they were closing at 5:30 and it was already close to that time, they got the new tire on and I was able to be on my way. Big shout out to Bassil and his colleagues for taking care of me. Much appreciated.

After discussing alignment problems & getting part for replacement I was quoted it would take 6…read morehours to replace 2 rear control toe control arms w 4 bolts at over $200 an hour. I work on my 1999 Lexus myself & have family who is a mechanic. This is ridiculous. The alignment mechanic who I believe is the owner pointed out the book time to the clerk so it wasn't an employee mistake. I had another mechanic fix it instead for $470, not over $1400 as VIP wanted. 6 hours is an entire rear end job! Do not trust them!

Much thanks to Kurt who went over and above in developing a completely unique solution enabling the…read morereplacement of the leaf springs on my 1960 Corvette. Bob and Kurt are the best, and there is no one else I would ever want taking care of this car!

Professionalism bar none! After going to the "other" chain guys (and regretting it a few times),…read moresomeone recommended Direct Tire in Watertown. I set up a time, I was greeted nicely (for a change) and the service provided was beyond my expectations. I even saw that they had even washed my windows and all 4 wheels before giving me my car back. It is nice to deal with someone, that appreciates their customers! Thank you Susan!

Web states 7.00am opening, shop 7.30, and then for the smallest puncture they want you to change…read moreall 4 tires, or nothing. It wasn't like this in the past, not good.

Can't tell you how appreciative I am of the kind customer service! I prepurchased tires to take…read moreadvantage of a buy-3-get-1-free deal. I bought the wrong size (likely my fault!) and they handled it quickly and with ease and kindness. Still completed the job same day, and they were so honest and the new tires were actually less expensive. Also, the complimentary Lyft service was an amazing and easy to use surprise. Would absolutely recommend Sullivan!

Popped a tire and they did a quick change. They have used tires limited on availability, perfect…read moreplace for a quick fix. Front guy is super nice, reasonable prices.

Great place, good prices, locally owned by a very friendly and knowledgeable woman - Mell! I got…read moretwo new tires there, mounted and balanced, and they were more affordable than any other place around including the national chains. And they have a great showroom and place to wait while the technicians work on your vehicle. *and* they never tried to oversell me things I didn't need or tires that were more expensive than I wanted!

Came in for a flat and was able to get it ordered and replaced over the weekend! super…read morecommunicative and easy process and great price. Would definitely recommend !

horrible customer service skills from the owner. came in for single tire replacement, was told a…read morelug nut was stripped prior to coming. when i went in to ask how to happened, was ridiculed and screamed at. Was accused of assuming they screw people over, as a customer i believe we have a right to ask questions without getting into a heated argument. Poor management, no disrespect to the operators.

I had a pretty disappointing experience at the Costco Tire Center. I bought four new tires online…read moreand was alerted that they had an appointment for the following day. My appointment was at 2:30 pm. I arrived around 2:20 pm to drop off my car and was told the service would take about 1.5 hours. When I returned 2 hours after my original appointment time, I was then told it would take at least another hour. The original time estimate was not accurate, and in total it ended up being close to 3.5 hours before I got my car back. It would have been helpful to have a more accurate estimate ahead of time. If appointments are running this far behind, they should consider scheduling fewer cars or being upfront about realistic wait times. For a scheduled appointment, this was a big waste of time.

Ordered a tire. Received email stating tire was shipped. Received second email stating tire had…read morearrived at Dedham Costco tire center. When I arrived a couple of days later, no tire. They saw the order and email but had no idea where my tire was located... it wasn't at the Tire Center or distribution center or anywhere else. They apparently haven't a timely resolution. I'd give them zero stars if I could.

George is super friendly and great with explaining the services provided. I haven't gone anywhere…read moreelse for my car services but haven't felt the need to. They were kind enough to install my plates for free with my state inspection and I've only had to wait an hour for my oil change and car inspection (36). There was a cash price available if you have cash. Call to make appointments! They're always very busy and did have to turn away a walk in.

I can't recommend Alewife Automotive more highly. I've been taking my Prius here for a couple of…read moreyears and always have a great experience. George and the team go out of their way to make sure the car is safe and well maintained. They explain what they are doing in detail and recommend service options without pressure (including advising against options for cost or other reasons). I struggled for a while to find a mechanic I trust and I'm grateful that with Alewife Automotive I always feel confident that my car is in good hands.

On a Friday morning on the way into Boston to work my back tire alarm came on my tire was very low…read moreI pulled into a gas station to put air in wasn't work. I made it to Sullivan tire in Woburn am Tony could not have been kinder or more helpful . Nails in my tire had to be replaced. He got my spare on so I could get to work barely late thanks to him and I went back the next morning to get new tire on. Highly recommend! Thanks Tony Thank you also Kyle

Came in for an oil and filter change shortly before putting the car away for winter storage. This…read morespring I took the car out and after a few weeks realized that the oil wasn't full. A week later the oil had dropped to half. Apparently most of it ended up on the garage floor and on the car. Sullivan used the wrong oil filter and it was leaking.