I found this shop when I failed the emissions section of my annual inspection, and I chose it because it's a state-certified repair shop. I was a little nervous about using a new shop, but my fears were immediately allayed. I called for an appointment and got one the very next day. A few hours after leaving the car, I got a call explaining what repairs were needed, and also what maintenance was recommended, with a very clear explanation of both, and a price for each. The repairs were completed the next day. Everyone was friendly, helpful and efficient, and I was delighted to learn that Sullivan Tire is an employee-owned business. Then it got even better. My check-engine light came on again, after just a few miles of driving. I called the shop and again, I got an appointment right away. They addressed the problem immediately, test drove the car, and had it back to me within a couple of hours. And there was no charge. This is my garage from now on! read more

Took 3 and a half hours to get tires changed. Workers are incompetent and try to upsale. Take your business elsewhere this establishment is a waste of time. read more

Had new tires put on last year at Sullivan Tire and went back today an alighment and my complimentary tire rotation. Just before the visit, a strange noise started coming from the rear of the car--something completely unrelated to the scheduled work. Matt and the team didn't miss a beat. They quickly diagnosed the issue and had everything taken care of within a couple of hours. The turnaround time was impressive, the price was more than fair, and the level of service was top-notch. Matt was incredibly helpful, professional, and kept me in the loop the entire time. A++++ across the board--for service, pricing, and customer care. Highly recommend! read more

I've been taking my car here for years. What stands out is the professional, friendly service, willingness to help, provide options, explain - and this particular visit, a super great service guy at the desk (they all are but he was exceptional). Thank you Sullivan for another great service! read more

While my car passed inspection two months ago, I was told it was time for new tires... all four for the trusty Volvo. The ones that needed to be replaced were nine (yes, 9!!!) years old and they had almost doubled a normal life expectancy, so I knew I would look around for the same Continental tires that came with the car. I searched online everywhere for the best price, but Sullivan was the best price AND there were so many locations to choose from to get this done. Everything can be done online (unless you want to call and chat with someone), so I booked my appointment and received a confirmation from Patricia in less than 10 minutes. 9am on a Saturday and the place was busy, but Jonathan T. checked my car in and I went out for a walk. My car was finished almost an hour before I expected it to be finished, and after chatting with Jonathan for another couple of minutes, I was heading home. Many thanks to Melvin A. who installed the tires and did the alignment, and a HUGE thank you to Jonathan for calling me "young lady" instead of the dreadful "Ma'am"!!! read more

I recently discovered that two of my car's tires were damaged and needed to be repaired immediately. I called Sullivan Tire in Somerville and was pleased with their response. Within a few hours, they had fixed my tires and didn't charge me a cent because I'd gotten insurance on my tires (which I had bought there last year). They couldn't have made the process easier. Special thanks go to Angelica Duran, the store's manager, who was efficient, knowledgeable, and personable. I an happy to recommend her and her crew without reservation. read more

I recently brought my vehicle here to have it diagnosed due to some brake complications. At initial drop-off, I stated that I made an appointment last night but was unsure if it was confirmed. They did receive it so they were able to take my car for a check-up to see what was the issue. I reached out the next day as I didn't hear anything from them for 24 hours. The person I spoke to over the phone was able to tell me that they were waiting on final reporting from the tech before giving me a ring but gave me the information he was able to. I was quoted different prices because there were 'immediate' issues and 'down the road' maintenance that I should do sooner rather than later. Once I had all of the documentation available to me via email, I was able to figure out a game-plan for the work that needed to be done by my car. I decided not to have work done at this location as I had a relative that was planning on helping me instead. The prognosis provided by Sullivan Tire were not what came to be my vehicle's issues. I have used Sullivan Tire's services previously in replacing my rear rotors, so it's not like I've always had a tough time here. I was expecting the same quality of service, but I can't say that I did this time around. read more

BEWARE!! They will SCAM you!! I picked my tires, scheduled an appointment a week and a half out. They call me not even 36 hrs before my appointment and tell me they don't have the tires I already booked. Meanwhile, I have been waiting to get in and get the tires on as the ones on my car are terrible and snow is about to fly. I would have been searching around to find something else!! Thank you for wasting my time! No apology, no trying to make it right. Told me it would be over $250 more for the next level of tire. Which I can't swing right now with winter/holidays approaching. They clearly do not care about their customers. I'm sorry but that was their fault. They shouldn't list the tires if they don't have them! Then wait until the last minute hoping the customer will just say yes to the extra charge because they have been waiting so long! I definitely feel like they do this often!! I should mention I'm not talking about this branch specifically. The agent that called me to tell me this showed up as Brockton, Mass. read more

Always had a great experience here. The staff go out of their way to help you out and fight with the insurance companies over the phone. Have always had fast and good work read more

I trust Sullivan Tire exclusively with all of our vehicles! I've been going to the Norwood, MA location since 2008 (16 years) and counting. They are like family to me. I can call Eric, Mike, or Sean anytime and get great honest advice! I also love that they have so many locations across NE when traveling and things go wrong. It not only convenient but they also have access to my entire vehicle history. My latest service was new tires for my Taco and general vehicle maintenance. Eric took the time one morning to walk me through many different tire options. He ended up recommending the K03s. I couldn't be happier! They perform and look great on the truck! I know my vehicles are well taken care of at Sullivan and that is a great value to me and my family! read more

Exercise caution before choosing this place for wheel mounting. I came in to install a new set of wheels, and after completion, I was informed that they couldn't program the tire sensor because they only had the capability for the 21 model year, whereas my car is a 23 model. This meant I had to go elsewhere for that service, and they did so without providing any prior notice, yet still charged me the full wheel mounting price. To make things worse, right after they put on the wheels, there was a weird noise coming from them. I had to come back. Then I went back, but they couldn't figure out why. They said it might be because of my aftermarket wheels. But seriously, it's just regular 17x8.5 wheels. I didn't ask for anything complicated. I thought a tire shop could handle it easily. I'm still waiting for a solution, but for now, I recommend not going to this shop. read more

AVOID Sullivan tire I went in there with FOUR HUBCAPS AND LEFT WITH THREE HUBCAPS And they try to accuse us for one of them falling off, which is a complete lie hubcaps don't fall off by themselves, had to call corporate numerous times no return phone calls and refused to take accountability. We drove the car four days with two missing hubcaps because the manager Made my son take another hubcap off and leave it there till they replace the one that was missing from them probably breaking the clip and then refusing to take accountability for their actions. I would never recommend this company they claim to be the cheapest tire, yes cause they add $105 for disposal fee, mounting, etc. what a rip off. proceed caution, I would avoid read more

They will charge you for labor that they don't actually do. I had my car towed and asked for a new radiator. They charged 1 hour labor to diagnose that I needed the new radiator that i had already asked for. They said they read the codes off my engine which was an obvious lie because they refused to give me a copy. Driving away with an undiagnosed misfire even though I paid for diagnostics! read more

Jonathan Taylor was nasty and abusive without any imaginable reason. He said it would take two or three days for them to look at the car and demanded I tell him a time when I would pick it up. I named a time two days later, and he said they weren't open then (their website says they are.) All that needed to be done was for them to fix a mistake they made last time. I went away and called a manager who had been reasonable to talk to on the former visit. The work was done in a couple of hours - they weren't busy that day. Apparently Jonathan Taylor works on Fridays and Saturdays. Don't go near the place on those days. read more

Easy to schedule, great communications, work done as promised, fair price What more can you ask? Oh, clean bathroom read more

Responded with a quote promptly for tire installation. Good communication about the options. Service date was easy to arrange. The installation took less time than they said it would. Helpful and courteous staff. read more

We have used Sullivan tire for many years and several cars. However, we had a terrible experience recently. Our tires, which were less than two years old, needed to be replaced due to dry rot. Clearly a defect, or some other issue. They did not stand behind them at all. read more

Got a flat, and I'm in a time crunch. These guys went the extra mile to bring a tire out from the warehouse, to get me back on the road. Very polite, courteous and professional service. read more

Poor service. Brought 4 brand new tires drove home only and had a warning light in the next morning, tire low in air. Took car to closet gas station and saw a nail in my brand new tires passenger rear, 2 days old. 2nd time this has happened at Sullivan in Norwood. Do not want them to rotate my tires. Zero stars for service , quality and value. read more

Everyone wants good service and reasonable price. Sullivan provides that and more. I drive a '98 car and it runs smoothly because of the preventive care by Sullivan. The front desk staff are friendly, courteous, knowledgeable, helpful. The mechanics evaluate the problem and a price is given up front. No surprises. Qualified, trained mechanics do the work. Sullivan also stands by all work done. Having many mechanics working is an advantage over a small garage with just one self-trained mechanic. Experienced mechanics helping one another. Sullivan is fair, honest, competent. Jay read more

I will always bring my car here when I have issues! I've been to this location twice, once when I ran over a nail and this time when I thought I ran over a nail. I was able to bring my car in right away to be checked out and got it back by the end of the day even though it was busy. It turned out my tires just needed air so I wasn't charged, which was incredibly nice of them. Both times I have been to this location everyone has been friendly, helpful, and quick. read more

My tire pressure light went on yesterday, so I called Sullivan Tire this morning. I spoke with Francisco, who was very nice and said to bring my car to the shop. When I brought the car to the shop, Francisco immediately had the tires checked out, and they discovered a nail in the tire. He said they could fix it, but they were busy, so it wouldn't be ready til 5:00. Then Lee, one of the mechanics, was at the desk, and he said that he could fit me in and fix the tire in a hour and a half if I waited. I waited, and my tire was fixed in just one hour, and it only costs $30. I am very grateful to Lee, who offered to fit me in to his busy schedule, and for fixing my tire so quickly, and to Francisco who was so nice and welcoming to me as a first time customer. I WILL BE BACK. You have a wonderful shop with exceptional service. Please give my thanks to Lee and to Francisco. Thank You So Much for Your Excellent Service, Reme Gold read more

Excellent work WITHIN their sphere of expertise, which did not extend to some work dealing with the front axel underneath my BMW, which had to be completed by the dealer. The mechanic should have known he/they lacked the technology or training. They did refund me for the part of the work they had been unable to perform. They are honest, reliable and accountable and back up their product guaranteed. Nonetheless, for tire, brakes, balancing... I remain a steadfast & loyal customer, as I have been for years. read more

Got new tires for my 2018 Tesla Model S. They knew how to put my Air Suspension in Jack mode and how to lift the car without damage to my battery or body. They use special equipment on the lift rack to raise the car from the suspension. Friendly and cooperative employees. However, had to wait 3 hours. read more

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John, Jordan and Karel went out of their way to fix my car. I am so grateful for their expertise, patience, and kindness! It's rare to see such above and beyond service. Thank you Sullivan Tire! read more

Went in Friday to the Peabody, Andover street location for a brake light replacement. I arrived early, they took me immediately and I was ready to go in 20 minutes. The cost was significantly less than any service station or chain. This is a consistently great service center. read more

Do NOT get your brakes done here. I've had to bring it back 3 times due to the loud screeching and they still can't fix it.

My daughter brought her car in. They quoted over 3k of work needed and many of the items had been done recently at another garage. She brought someplace else and the cost was less than $200. read more

Horrible workmanship and customer service. I bought a set of tires and paid them for mounting and balancing. So far 3 of the 4 have had leaks at the wheel. They have charged me to fix them because I didn't buy their protection plan. Why should I I have to buy a protection plan for something they should have done right in the first place. Even worse they don't respect appointment times. The latest tire the estimated would be a 3-1/2 hour wait even with an appointment. Get your tires ANYWHERE else. You will be better off. read more

Excellent service!! John was outstanding. He brought me out to see what was needed to be worked on and explained everything clearly. The mechanic was right there to show me the tire and brakes. Great team! Thanks so much! I highly recommend going to Sullivan Tire on Commonwealth Ave. read more

It is unbelievable that the manager does not address the fact that Sullivan Tire in Boston wanted to charge me a $1000 more, on top of what I had already paid for a repair that went up to 3000 dollars. I was told my starter was the problem and also a sensor. I fixed that "starter problem" with a motor and fuel system treatment. How can you try to get a$1000 more from me? Unbelievable! read more

I went in to Sullivan Tire yesterday due to a nagging issue with my Subaru Crosstrek pulling strongly to the left. Jeff mentioned it was likely due to a power steering gear box problem, and that Subaru could confirm that. Robin called Subaru, and yes, they agreed it probably is just that, and a Subaru dealer would be the right place to go to. I'm grateful that they listened, took action, and "steered" me (yes, I had to write that) to the right answer. I've always had great service and action from the folks there, and I recommend them highly! read more

Excellent service Brookline locations. I was so happy to get my car back on Saturday and the parts came in on time.

Went in there at noon on a weekday to try to get my low pressure tire patched at least looked at. When I approached the reception counter the staffer (who doesn't know the difference between a mustang and a challenger) started talking to me in a sexist condescending manner about the repairs that he thought would need to happen. After that he said I would have to leave my car there till 6pm because the compressor wasn't working (a tire & auto service without compressors). After witnessing such lack of knowledge, competence, professionalism and just common sense, I decided to take my car to the tire repair next door where they immediately patch my tire in less than 30 min. read more

I needed an oil change and had a tight time line. I scheduled an appointment online, only to receive an email later that they were fully booked for the day that I selected. Not a great start, but with CoVid, I figured it was understandable. Luckily I was able to get an appointment for the following day. When I arrived, I was greeted by Jonathan Taylor, and discussed with him what I wanted done- an oil change and the advanced vehicle health report. He inquired as to why I wanted the report and I said my car was very loud at high speeds. He asked me to describe what the sound was like and then went to take a quick look at my car. He returned and informed me that the noise was due to my snow tires- which I had not changed over due to CoVid. He saved me from spending money on the advanced report! He then actually helped with the oil change, and I was out within an hour. Jonathan was amazing and I will definitely revisit that location. He didn't force me into purchasing anything extra and was very helpful. read more

I went there to get my 2020 silverado tire repaired-tires have 10,000 miles on them and still look new. prior to going there I saw tire pressure message on dash left rear tire down to 23 psi never went flat. I checked tire found drywall screw in center of tread. In my previous career I was an ASE certified truck and auto technician. I have repaired many tires with similar issues in the past. I am a HVAC tech now and don't have facilities or tools to repair my self. Sullivan said tire is not repairable and would need new one. I immediately questioned him why. He said industry standards deems it unrepairable. If that's the case no tire is repairable. I took vehicle and went to Town Fair Tire. They repaired it in less than an hour for $10 no questions asked read more

A few months ago, I brought my vehicle to Sullivan tire to find out why it was making some strange noises. I had been there a few times before for smaller repairs like tire fixes, and I thought I could trust them with my car. However, after I got my car back at the end of the day, there were THREE dents in the hood that were not there before! I wasn't too upset because the manger told me it would be taken care of with their insurance and they would file a claim under their shop insurance. He said "it must have happened in the parking lot because, believe it or not, tree branches can fall on the cars and things happen in the parking lot all the time." Well, Sullivan Tire decided that they did not want to honor that. They ended up refusing responsibility since I had no "proof" it happened while it was at the shop. (Since I am not there when they have my car...) On top of that, they gave me an estimate of $3,000 - $6,000 worth of work, which is a HUGE range. I ended up bringing my car somewhere else for a second opinion and it was fixed for only $2,400. I cannot believe Sullivan Tire refused to accept responsibility. And it is just a horrible way to do business. If you are going to go there... My advice is to take photos of your car before dropping it off and even have someone confirm that there was no damage when you dropped it off. You don't want to end up with the short end of the stick, like I did! So much for trusting a place based on past experiences... read more

I made an appointment a week ago to have some work done to my car at a particular time and was given a window of 2 hours for the work to be completed, two hours later they didn't touch my vehicle and thought I was leaving it for the day what is the point of making an appointment didn't even get an apology for wasting two hours of my time read more

I had been going to Sullivan for several years and was content with the service. However, after my last oil change earlier this year, I noticed several performance issues cropping up with my truck. My oil level was very low, but I did not notice any leaks (I keep my truck in a garage, easy to see leaks) and this being 2020, I was not driving much. I had to add almost two quarts of oil to get a reading on the dipstick. This leads me to believe they did not add enough oil to my truck, which does take more than the average car. This oversight could have cost me thousands in repairs or totaled my vehicle. Never again. read more

DO NOT COME HERE TO GET YOUR TIRES REPLACED. I called a week ahead of time to get a quote on a set of tires. I made an appointment a week from then, at 1PM, with the tire specialist telling me that the tire change would take 1.5-2 hrs. A little long in my opinion, but I understand that this is a busy shop. On the day of my appointment, we dropped off our car at 1PM. They did not get around to looking at the car until 4PM, in which they then told me that they could not change the tires because they did not have specific lug nuts for my car. They then told us that it would cost additional for the lug nuts-- which I understand, as sometimes new parts are needed, especially for a car that has been in use for several years. I called the shop and asked about why we needed to replace the lug nuts, as well as asking about the additional cost. Jonathan answered my call-- and then proceeded to speak to me in a demeaning manner on the pricing of the lug nuts, not even explaining to me the reason why I needed them (He told me I needed 10 lug nuts, $8 each. I said, "So $80 additional?" And then he said "No. Not $80. It will be more than that. Are you following me?"--- this guy basically tried to tell me that $8 * 10 was not $80. You cannot make this up.) He then proceeded to give me a full lecture on why I should pay for the additional $99 tire alignment when I told him I was not sure whether I needed one. I told him that I would decide after they checked the tire alignment and we would go from there. I left the car there overnight and after some back and forth calls on the morning of the next day, just decided to keep the car there and just have them change the tires. They were not done until 4:30 PM. So basically I had to wait 2 full days to get a tire change (which at most places takes about 30-40 minutes tops). When we finally went to go pick up the car, we found out that they had already done the tire alignment without checking with us first and had charged us the $99. This entire experience has been incredibly stressful and extremely frustrating. I should have really read the reviews on this page, and should have done more research of tire spots in the Boston area. Avoid avoid avoid this place if you are looking for a tire spot that has transparency and actually respects their customers. UPDATE: After posting this review we were contacted by Sullivan. On the phone, they told my boyfriend that they wanted to talk to him about this review because he was apparently "more reasonable". My boyfriend pushed back and said he was just as upset as I was, and only was it through then they recognized where they went wrong. In the end they did give us a refund on the unwanted tire alignment. A suggestion I have for this company - work on your communication skills towards customers!!! read more