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    WAX Jewelry Design Studio

    5.0 (8 reviews)
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    William Penn Jewelers & Engravers

    William Penn Jewelers & Engravers

    2.3
    (21 reviews)
    1.5 mi
    $$

    I brought in my gold ring to have a new shank placed on it. I offered to supply the gold they would…read moreneed to make the shank. Tina told me very patronizingly, "Oh, you don't understand the process, do you? We CANNOT USE OLD SCRAP GOLD. We remove the original gold from your ring, and replace it with a brand new shank to fix the ring. WE'VE BEEN DOING THIS FOR 40 YEARS. WE ARE EXPERTS!" A few hours later, I called and told them I expected to receive the gold they were removing form the ring, worth about $200. They never called back. I picked up the ring. Asked for the gold they removed from the ring. Tina now said, very patronizingly, the EXACT opposite of what she said, "Oh, no, YOU DON'T UNDERSTAND! We used that original gold to make the new shank!" I told her this was a blatant contradiction to what she said 48 hours ago; that they could not use old, scrap gold. Now she was saying this is exactly what they did?? Then, very nervous, she said she didn't know what her husband, Michael, had done. (!!?!?) So first, she's an expert who knows everything. When confronted with a lie she's telling, she backtracks and says now she has no idea what they're doing. Here's what they did: They cut off $200 worth of gold. Kept it. Used a new shank. And then lied to me about using it so they could keep $200 OF MY GOLD. I know. I consulted other jewelers about the process. Who also said they should return the gold to me, or reduce the price of the job. So the price of that new shank is now about $440.

    Terrible experience. I have taken watches to these guys over the years because I believe in…read moresupporting local business. I have never been totally pleased with their work, but it has been acceptable in the past. Recently, however... I took a mechanical/automatic watch for repair, was given an estimate of about 200-250, and a time frame of 10 weeks. Twelve weeks later I called to ask for the watch. I left a phone number to be called back. Three days later, I called again. Same story. Finally after the 5th attempt the watch maker called me to tell me that he had not been able to find the parts to fix the watch, that he will have to "make" them himself, and that it is going to cost me between $650-750. I retrieved the watch because it was not worth that much, and sent it to a reputable watchmaker in Cincinnati. This is cut and paste from the email I received from the Cincy watchmaker: "Sounds like he really had no interest in doing the job. I'm not aware of a single part that anyone would have to "make" for a basic 7750 like this...virtually everything is available. Some of it isn't cheap anymore, but it can be obtained. I didn't find anything obvious upon disassembly." The watch was fixed, no new parts were needed, total cost: $150. Moral: don't go there if you need a watch fixed.

    WAX Jewelry Design Studio - jewelry - Updated June 2026

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