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    Moontower Mechanical

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Moontower Mechanical

    Appliance repair

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    5 years ago

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    True-Blue Appliance Repair

    True-Blue Appliance Repair

    4.3
    (75 reviews)

    Brandon came out today and was excellent! We had a leak in our fridge water line. He was able to…read morefind the issue and have it fixed in under 15 minutes! He was very polite and explained the issue before fixing it. He & their office admin both called ahead of time to let me know he was on the way.

    8/24/23 Unit quit working, opened the freezer and the Ice Cream was melted. Removed all the food…read moreand freezer out of the unit. Haier Refrigerator Model #HRQ16N3BGS Ser# B70U00E9P00BFK2J0025 Called Tru Blue Warranty 844-868-5817 - 2 Talked to Josh on 1:15 PM 8/24/23. Claim #3154389-2. Technician schedule @1-5 PM 08/25/23 Settings at the time upper setting thirty-seven actual forty-seven, lower 03 actual nineteen reading. 8/25/23 GE/Service Unit not working. Cleaned out coil and said that should fix it. 8/26/23 Unit stopped working Second time. After the repair. Was operating for 35 hours. Called Tru Blue Warranty called the second time. Tru Blue ordered a new compressor with other parts. Arrived at my hours over 5 days and three different boxes, with no invoice to let me know all the parts were here. 8/27/23 GE/Same guy came out to change all the parts that were here, and it was running for about 30 hours and stopped. GE Claim# 070054629 9/15/23 12:30 PM Called Tru Blue Warranty Unit not working and is tripping off the GFI. Reset GFI and hour later ripped the GFI a second time. 9/18/23 talked to Fergusion and advised them of the performance of their warranty company, they were going to investigate it. So far, no response. 9/19/23 The technician, not from GE, but was scheduled by Tru Blue, showed up at 11:30 AM, worked for an hour and said he had checked everything and left at 12:30PM. 2:00 PM unit set of GFI again. 9/19/23 Called Tru Blue Warranty (Josh) On Hold 45 minutes. They are sending out another technician from GE this time on 9/25/23. Asked to talk to a supervisor and ended call. The supervisor has not returned my call. 9/25/23 10:30 AM GE, new guy came out. And called GE and unit is non repairable. I should get a call withing 24 to 48 hours. 9/27/23 8:00 AM Called True blue again and their computer system was down, and they are checking on it. And then received an email stating it would take 5 days to review. I still don't have a working refrigerator.

    Moontower Mechanical - homeappliancerepair - Updated July 2026

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