My rear passenger window is broken. It wont roll all the way up. It's about 2" open.. everytime I…read moreget my truck washed I get sprayed and the people that dry your car right after you've been through the wash always take the time to wipe down the inside of the window. Well, yesterday while I was waiting to go into the wash, a very nice guy taped up my window so I wouldn't get the inside of my truck sprayed. I was very thankful for that. They are always so friendly.

Extremely disappointing experience. 06-23-26…read more I brought my practically brand-new truck in for a wash after owning it for only two weeks. I paid for the $30 service, left a $10 tip on top of the wash price, and drove away expecting my vehicle to be treated with reasonable care. Unfortunately, after arriving home I discovered damage to a plastic component on the truck that I know was not present before my visit. To make matters worse, after driving away, I also noticed that my rear windshield had not even been properly cleaned. For a business that advertises "full service", that level of attention to detail is unacceptable. The manager offered to re-wipe the windshield but it was already too late at that point. That wasn't the reason I took extra time to drive back nor what I was looking for. It should've been done right at first once I paid, tipped and before driving off. I was not looking for compensation or trying to create an issue where none existed. My only goal was to bring the concern to their attention and encourage greater care with customers' vehicles. However, when I returned and showed the damage, my concerns were immediately dismissed. The explanation I was given was that if the damage had been caused during the wash, the roof of the truck would have been damaged as well. That reasoning simply does not hold up. The damaged area is plastic, while the roof is metal. Different materials wear and react differently under stress. In fact, the most likely explanation is that equipment such as the wash brushes or wipers was operating at excessive speed or pressure, causing contact with and damage to the plastic component without affecting the metal roof. What I found most frustrating was being asked to return and show the vehicle in person, only to have any possibility of responsibility rejected without meaningful consideration. Businesses do not earn trust by being perfect--they earn trust by taking customer concerns seriously and handling them professionally. Unfortunately, that did not happen here. I wish I would've read the reviews before giving this place a try because after reading some of the recent reviews on this business, I can see i'm not the only one who has had a negative experience. Just after reading a few comments, people are reporting the same issues I had with this business. Between the damage concern, the incomplete wash, and the complete lack of accountability afterward, this was an experience I cannot recommend. This was my first visit, and it will also be my last.

The staff were extremely friendly and helpful, and the amenities, including the vacuums, worked…read moregreat. Overall, I had a good experience, but I did notice quite a few water spots left behind on the windows and throughout the car after the wash. The water didn't seem to leave the spot-free finish I'd typically expect from an RO water system. Great staff and solid amenities--just some room for improvement with the final rinse/drying process.

After driving to Westlake to shop at Costco, I stopped at this station to fill up and noticed the…read morepump offered a car wash. Since we had just had some rain and my car needed cleaning, I purchased the wash while paying for my gas. After fueling up, I drove over to the car wash only to find it blocked off. I tracked down an employee, who informed me that the car wash was closed. When I asked why the station was still selling car washes when the facility wasn't operating, I was told I could simply come back tomorrow to use it. That wasn't an acceptable solution. I don't live nearby and have no intention of making a special trip back just to get a car wash. I asked for a refund, but the employee said that wasn't possible because they were closed. She then pointed out that the car wash hours were posted on a small sign near the exit. Unfortunately, a sign at the exit does nothing to warn customers before they purchase a car wash at the pump. If the car wash is closed, the pumps should not be selling car wash tickets, or customers should at least be clearly warned before completing the purchase. This experience was frustrating and left a poor impression. The cost and inconvenience of driving back exceed the value of the car wash itself. Because of how this was handled, I do not plan to return to this station.

I am from Seattle area vising family in Thousand Oaks. looked for car wash locations. Went to…read moreElte. price was $ 12 and the service was probable 5 minutes for the whole wash. Very efficient and good enough for the price. Jim G Federal Way Washington

Full disclosure: I received a coupon for a free wash & vacuum courtesy of my Tesla Service Center…read more(since they used to offer complementary washes + vacuums). It now seems that they partner with Elite Express Car Wash. I figured: why not use this voucher? I was pleased that there was an attendant as soon as you pull-up. Granted, he had to ask his manager how to apply the coupon's QR code, but that wasn't a big deal. When you pull up to the entrance of the drive-thru car wash, it's very important to note that if you have a Tesla, you cannot use the car's "Car Wash Mode" for the conveyor belt. You have to shift the car into neutral (apply foot break & gently move the stalk to upward to the Neutral position - if you have a pre-refresh model). I wasn't aware that the coupon included a free vacuum cleaning. Granted, that's on my, but a label on the QR code or even being notified by the attendant would be a nice heads-up. All-in-all, not a bad option, but I prefer to hand wash my baby myself.

On my way to Northern California, I decided to get out of the freeway, refresh and fill-up. I ended…read moreup washing my car. Alejandro, sevice advisor noticed some stains and dull appearance of my paint, he politely offered me an upgrade for hand wax service. I told him, I will do it next time but he convinced me that my vehicle needs it. I gave him a nod and said go ahead I need to rest anyway. I decided to go inside the store and was amazed how the store was immaculately maintained and very inviting. I got to enjoy LaVazza Coffee at a Convenience Store (unheard off). Amazing coffee presentation at the corner with fresh sandwiches and assorted fresh bakery products. Store was well lit, amazing presentation of branded snacks, chocolates, high end gift item products and package beverages. Restrooms are clean and inviting. They also have lounge area and outdoor waiting area. What began as a stop over for a long trip, ended up to be a real refreshing stop. My car wash service was satisfactorily completed in 45 minutes and got to enjoy this amazing place tucked on the corner of Reyes Adobe Road and Canwood Street. Well worth the wait and truly wonderful experience.

Well, the wash itself was just okay. They didn't complete all the things listed but I didn't care…read more It was hot; they were working hard, but what wasn't great was how disorganized they were. First my hubby drove in. I was behind him. They helped him and then another car drove next to me, they helped HIM-still ignored me. Then a guy came and tried to start cleaning my car before I even had a ticket. He didn't understand. Finally, a guy came on the other side and yelled: "GET OUT!" I said, "I'll do the VIP" NO REPLY I said "That's my husband; we're together" He replied, "get out!" That was it. VERY RUDE and not at all like the male customers were being treated. So I did. No ticket, nothing, but I asked him for one, so he gave me one. I went to walk inside, and they yelled at me to go away. I called my hubby and told him how I was being treated differently as I'm a woman, as I walked all the way around. A man in a white shirt asked me what happened. I told him I was on the phone with my hubby. I went inside. The man in the white shirt started chasing me, yelling at me. Maybe he worked there? It was WEIRD. But it seemed that I offended them simply by being a woman. SIGH. The wash was okay, not sure we'll go back. The experience my hubby and I had was completely different.

I have been to this business using their spray wash on my motorcycles for about 30 years now…read more Always satisfied. Today, for first time ever, I drove my car there and used their vacuum to clean out first and dust from my car's interior. Complete waste of my time and money. Virtually no suction. I checked and the hose had no kinks but even picking up small pieces of dirt or lint and putting it into vacuum nozzle barely sucked it up. Fortunately it was only $2 of my money ($1.50 minimum and I added two extra quarters to get more time). This happened on farthest west vacuum in lot on Saturday at 3PM April 19, 2025. I will never waste my time trying to use these useless vacuums again. However I will continue to spray wash my motorcycles there as that service has always been good.

I went there yesterday for the first time and only had $4 dollars to try and rinse my car…read more Needless to say I ran out of time and then the on site manager gave me $4 dollars worth of coins to finish rinsing the soap off my car. Super nice guy and made sure that I knew how everything worked. I'll be going back but I'll make sure I have a bit more money next time.

Dishonest people. Did not deliver on promises or purchases. Had to file a dispute with my credit…read morecard provider.

this place is really good.they Detail my suv GMC Yucon . My…read morecar is 2 years old . But they made it look brand new again for under 4 hours. Exllent job , good price. I be back .thank you for an excellent detailing I be back

Like a few of the other review I pre-paid for car washes after a detail service and for many months…read moregetting no response to collect on service. Extremely unfortunate businesses operate like this. Looks like for now I am out $350 for services they never could perform.

I recently purchased a nice little Infinity but it had a gas leak, we repaired the lines but every…read moretime I run the air it blasts the smell of gas into my car. I contacted First Impression Detailing & requested a quote on engine cleaning via Yelp and they got right back to me, the fee's were fair so I made an appointment. When I got there the employee's were really friendly and there's a comfortable place to hang out while you wait. I can't tell you how happy I am with the results, I drove down the 101 with the air on high and the windows down. When I got home I sat in my driveway & there was not a trace of gas in the air. I was So happy. He showed me my engine before and after, I took a photo of the after, it looks fantastic, they really know what they are doing. Thank you so much, I'm really looking forward to having a car that smells like a car!

I had my brakes and rotors replaced. The staff is professional as I was welcomed when I entered the…read moreshop, the mechanic inspected my brakes and sent pictures with the assessment, I then approved the repair and it was completed on time. It was a great overall experience and I highly recommend Preferred Auto Centre!

Very professional and always helpfu. They communicate well. They also do not pressure to repair…read moreunneeded stuff. They work with you to help you. Today they fixed a repair error from another place at no cost to me. I have not found better customer service than Preferred Auto. The fantastic front office personnel are friendly and helpful. I highly recommend Preferred Auto if you care about your vehicle and customer service. Thank you for all you do Preferred Auto personnel and mechanics!!