Great service. I have the monthly membership, so I go to the car wash once a week. Car looks great.

Feel like I'm getting ripped off when I spend $85 for a wash and seat cleaning and I come home to vacuum some more, buff the leather, clean the air vents, and clean the center console. Minor stain still on the cloth along with an easily removable food stain on the leather. Trunk completely untouched until I asked him about it, and he seemed annoyed I asked him to take care of it. Bugs still on the bumper after the wash. Seats wet, no warning no plastic. Would have been nice to give me a heads up to keep the windows open over night to prevent mold. Expected more, got less than the bare minimum. read more

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I joined Sparkling Image's monthly service for my sports car because I needed a hand wash facility. Huge disappointment. The employees barely touch the car, the "hand wash" feels rushed and lazy, and my car still comes out dirty almost every time. When I complained, I was told to "just go through twice." For the high monthly price, the service is unacceptable. I highly recommend going somewhere else where your car actually comes out clean. read more

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Exterior wash was fine but the inside was not cleaned properly. I had to vacuum and wipe down everything when I got home. Only thing cleaned was the windows and dashboard. For $50, not coming back. read more

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I have been here 3 times since issues with ICE in the area but have not seen disruption at this location. Service has been prompt, everyone is polite and working hard. My car is well cleaned, I am a satisfied customer. It's a bit difficult to predict when they will be busy, but most recently at 4pm on Sat it is not busy. read more

This has been my go to car wash, however, my last visit was disappointing when I noticed that my $10 bill was missing from the storage space in my jeep. It has been there for four years, as a just in case. And I know it's just $10 and it's one person, but I would hate to have to worry about my valuables Every time I get my car washed. It's a shame because they did a really nice cleaning job on my jeep. read more

They do a nice job. They are also little expensive but easy to get to and they have several plans for people who want to get their car washed frequently. read more

I have been going to this car wash my entire life living in Thousand Oaks. The people are very nice who work here. But the fact that it took an hour for my car to be washed is insane. Hire more people. Open more than 3 lanes on a SUNDAY. So frustrating and clearly, by the other reviews, I'm not the only customer irritated by this. Management needs to figure this out and do right by this community. read more

There is another Sparkling Image Car Wash located on Moorpark Rd. It is my personal opinion that the Moorpark location has friendlier service. When a consumer is paying $50.00 for a carwash I think it is important for employees to value each client that visits the establishment, because most of the time customers will notice friendly service and remember people that lack the ability to offer a welcome or a thank you! read more

Sparkling Image Car Wash - Car Wash Near Me - Thousand Oaks, California

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Horrible!!! They broke the gear shifter in my car and are not taking responsibility. Bill Mealer, manager wrote up the "Customer Incident Report" without questioning me. He also lied on the report! Take pictures of your car before because it might not look the same after the wash. AVOID THIS PLACE!!! read more

Blown away by how great my car looked after getting washed here! My car and tires looked brand new. They didn't miss a single crumb when vacuuming the inside of my car. Best car wash I've had in years... looked like it was detailed!! read more

The service here was phenomenal! I brought my nephew's car for a deep cleaning session. He travels a great deal and had just driven from Texas to California....this car needed tender loving care and team at Sparkling did a great job of restoring the car to a shiny version of itself. The specific detailed spent maybe 30 minutes cleaning the interior and I left what I hope was a generous tip for his effort. Definitely recommend them for servicing or their monthly packages which are a great value for the price. read more

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Not pleased with the results of my $32.99 car wash. I was very excited to get my car washed especially my rims as they were pretty bad so I paid extra to have them done. I came home and they were still filthy. Additionally, I opted for vanilla scent - there was nothing added to my car. This place has gone down hill majorly. My husband stopped bringing his car here and I'll be doing the same. It's hard to see in the photos but adding photos anyways. read more

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super friendly service and they have a decent waiting spot inside and out i got the wilson wax and they did amazing i will definitely be back read more

you are better off driving somewhere else . Rambo and nish are the worst customer service employees wont ever go back . sparkle in to much better place . bill the owner is great customer service provider . and wash is always on point . never extra fees for bug removal . read more

The stars are mainly for their customer service. They were really nice from the beginning however, the quality of the car wash just wasn't great. My dash was still dirty as well as other parts of the car and I didn't the car scent that I picked out in the beginning. I was really hoping this place was going to be as great as they told me, but unfortunately, it wasn't. read more

Today (10/27/24) I took my 2 month old White Toyota Venza for a carwash at the Sparkling Image Carwash in Thousand Oaks, CA. My 2nd time there. I chose the $35 Car wash. Your computer generaged code on my reciept is 36-1345236 and 635. Once out of the washer, I watched your worker rubbing the side of my car diligently. Knowing how street dirt splashes on the white car, I was conerned he was wasting time. When he signaled he was done, I immediately went to the driver side of my car and saw much of the street filth still on the BRAND NEW WHITE CAR! He did sort of make some effort to improve it. It somewhat helped. Because I am using a walker right now I didn't try to check the right side of the car until I arrived home. And check I did. 2 different spots on my car just after I returned home are shown here: I used a small amount of Dawn and a paper towel and the picture below on the left is the paper towel I used and the right is after a few quick wipes. IMG_6837.jpeg read more

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I think this place is great if you have a new car that's already clean or if you lower your expectations. My experience was I paid a premium price for mediocre service. The vacuum people have one job .... And didn't do that great . I brought it to the attention of the supervisor and she corrected the poor service. . I think she did a good job in that department .. But I also think the lack of supervision and quality control led to this waste of my time . I got the feeling that quantity is the focus not quality. I say , save your money and go elsewhere or do it yourself. It's not a value if it was expensive AND not that great . Spend your money where you're valued and appreciated . read more

This the second time I came to this car wash lately and the wait in line is over half an hour unacceptable. In the past it was pretty quick not now beware of this delay. 3 lanes open with 6 cars in each line waiting read more

The service was amazing and the people were nice. They hand washed great deal which was great then they towel dried. I highly recommend.

Great car war wash! They help keep my car looking fresh and clean, inside and out. Staff has always been super friendly. I typically get the lemon scent inside, sometime I don't always smell it but sometimes I do. But I go there for a nice clean car so two thumbs in my book. Price is very reasonable and I have the membership. So as long as I go at least twice a month it's totally worth it to keep my car looking fresh. Plus I have two kids so it helps getting all the crumbs vacuumed out daily. read more

Lets start with expectations, a car was and vaccuum is not a detail just to make it fair some people posting reviews here might be mistakenly thinking for a price of a wash and vac you are getting a detail! Well that being said I love a clean car inside and out, makes me feel wonderful, the crew here does a wonderful job delivering to my expectations probably over 50 times easy that I have used there service. Now the biggest value going is the monthly plan for around 59 bucks you get unlimited washes which could explain why I love this place. Not waiting until your car is filthy to economize gets eliminated with the monthly plan and gets you in amd out faster because the car is not horribly dirty so thats my take. I do not walk around the car to inpsect the work why ? Because its not a detail folks... Dont hesitate to go on the plan I think you can use the pass at other locations.. Highly recommend!!!! read more

I stopped by on a Saturday to have my niece's car detailed (bumper to bumper). The told me 90 minutes to 2 hours. 2.5 hours later, I came back, and it was still not completed. One it was finally completed (about 45 minutes later) the inside looked acceptable but, the outside looked awfully. They clearly did a poor job waxing. Their main goal is servicing the people that just want a standard car wash. I will not be back and think twice before going here for a detail. read more

Rambo is amazing. He's so friendly and love working with Nish too. Lovely staff and love my clean car Highly recommend

It's been a while and I have neglecting one of my favorite things on my honey do list. I work remotely so sometimes I will drive over here to just hangout while I'm getting my cars washed and handle conference calls. It's like my place of Zen so I don't get too aggravated on the calls. Plus they do a damn good job on my ride. Honestly, my car needs to be washed now as I just got back from Vegas. Welp! Time to wash the Vegas away. read more

Sparkling Image Car Wash - #baptisteclan - Car Wash Near Me - Thousand Oaks, California

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amazing customer service they really help you out with what car wash works best for your vehicle they know how to keep business going super friendly definitely recommend this spot to my family and friends read more

best car wash in town! the whole staff is amazing, very friendly, very accommodating! especially Cristian thank you for helping me out 10/10 will come be coming back more often :) read more

I love washing my car here. They're always so nice and they do an excellent job at cleaning my car. It's also nice where it's located because I can go get coffee or go shopping while I wait . So convenient love that! read more

Great! Car is vacuumed (dump your own trash), then outside is spotless, wiped both inside and out! Coupons come in the paper so keep an eye out :) read more

Sparkling Image Car Wash is efficient and keep my car looking new. People often comment on how clean my car is when we car pool.

Freddy, Bill, and the whole team consistently provide excellent service. They treat you with respect and your car with care. The monthly membership is a great value and very convenient when you have a dark car or large suv. read more

Save your $50 and go to the worst gas station car wash around and you'll get the same job. This place doesn't care about doing a "good" job, they just care to do a job. My interior was literally not even touched. So horrible. read more

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Had car washed twice! Outside ok nothing outstanding . Inside worthless! Missed so much.And sooo expensive! For that price i want real sparkle. Never again read more

Trying to be fair here. I get that it isn't going to look like a detail but the interior doesn't look they did ANYTHING. I called and offered a chance to redeem the situation and they offered me to come back but it had to be within 5 days. I wasn't available for that so they left it as is. I think proper management would work a little harder to fix the situation. The exterior was fine and previous visits have also been fine. Never AMAZING but reasonable enough and most convenient location for me but after today, I'm considering doing it myself or looking into a mobile service. It's also VERY telling that the owner will only respond to positive reviews when it should be the other way around. read more

Sparkling Image Car Wash - Car Wash Near Me - Thousand Oaks, California

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Horrible service. Bought the monthly club membership and the cleaning went from bad to worse. Tried to talk to the manager about the situation and it didn't help. I had a ring in the car that has gone missing. Don't trust this business!!! Don't waste your time or money here. It used to be good. Not sure what happened to the quality or service, but with so many other options in the area you should pay someone else to clean your car properly. Not to mention the missing personal property. Won't be back!!! read more

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Couldn't be happier with car wash I just received. And for the price, it can't be beat.

WARNING IF THIS PLACE DAMAGES YOUR CAR BE VERY AWARE...... Been coming here for years. Even have a monthly membership. This morning took my truck in for its normal weekly wash. While the truck we moving through the wash their overhead sprayer fell off and landed on top of my truck hood. They had to shut down the wash and drive my truck out after picking up the sprayer and reattaching back to the tracks. I watched all of this happen in real time. Here's the deal I get accidents happen. But the response is what's concerning. First off they pulled my truck around back to hide it from other customers. Next it took the manager 20 minutes before they would speak to me about it. When the manager finally spoke to me he said here fill out this information report and our corp. office will contact you. I asked for their insurance information. He stated that they do not have insurance they are self insured.........? I said there is no way you have a car wash operating in the state of California with out basic liability insurance. He said that is how we handle it we don't need to get insurance companies involved. I finally told him I wasn't leaving until he provided me with insurance information which he refused to give me again. I finally had to contact the Ventura County Sheriffs. Sheriffs arrived I showed them all the of the damage to the front of the truck. After going back and forth for the 20 minutes with the manager low and behold they gave me a copy of their insurance policy and certificate the one they stated they didn't have. I URGENTLY TELL EVERYONE READING THIS BE VERY VERY CAUTIOUS TAKING YOUR CAR OR TRUCK HERE IF SOMETHING HAPPENS THESE GUYS ARE SHADY TO SAY THE LEAST. The only reason they gave me their insurance information is because the Sheriff basically forced them too. I've canceled my monthly membership and we will NEVER be back to this wash. The best part is when the manager tried to tell me that my truck must of put itself in drive instead of neutral.........ya my truck just threw itself into drive.............do not go here. read more

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I gave them another chance and they failed me again! Do your employees even check the roof of the car? I can tell you they dont, my car had spots of dirt and sap on the roof. The guy told me to inspect the car and so I did and saw it. I pointed it out he and started cleaning spots. I got frustrated and told him it was ok...I tipped him 10 bucks and left! Im done with you guys. Hands down the WORST carwash in town!!!! read more

Highly recommend! I came to get my car detailed and David made my car look brand new. read more

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Car wash was good, no complaints. The review is to share that they don't do cash back, which is not a great way to support their employees who are doing all the work and deserve to be tipped. read more